6/10 Okay
Alan, Hamilton
4 Dec 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Checked in for a 5 day stay. Found out late evening on our 2nd night that we would have no water for most of the next day when we returned to hotel and saw a note in the elevator. Note was then modified the next day to include an additional day. We could not get a straight answer on why we weren't notified upon check-in so we could explore options and modify our schedules. Front staff was courteous but kept deferring to "upper management" when any questions were asked. When front desk finally contacted "upper management", I was told that a room adjustment ($, not points) for the two days was "above their pay grade". I asked front desk and left detailed note on two consecutive days to have someone contact me to discuss a discounted room for the inconvenience. Crickets.
Alan
Stayed 5 nights in Nov 2024