2/10 Terrible
Kayla
Travelled with group
6 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it’s been a nightmare with this hotel we stayed at for the first 3 nights/of 6. We found pringles in our AC unit, told them about it and they came up to look at it but never came back to fix it, the housekeeper called us a-holes while putting towels in our bathroom. The hotel staff just used the excuse that she doesn’t speak any english and that it’s a “cultural difference”. our sheets were stained and looked dirty. Then the toilet started leaking in our bathroom! so they moved us rooms across the hall. We were just about to get ready for bed when i went to the bathroom and we found a cockroach! oh we also got stuck in the elevator and got locked out of our room too. Breakfast is poor: just bagels, yogurt, and waffles you have to make yourself if you can even get to the machine. The hotel refused to give us a refund also and we only stayed 3/6 nights-leaving and checking out early in the middle of the night! this place needs shut down! i have pictures to prove it all.
Kayla
Stayed 6 nights in Jul 2024