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The Westin Richmond

4.0 star property
Suburban hotel with 24-hour fitness centre and 24-hour business centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Westin Richmond

Daily cooked-to-order breakfast (USD 10.50 per person)
Serves lunch and dinner
Indoor pool
Premium bedding, down duvets, pillow-top beds, in-room safe
Exterior

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Restaurant
  • Bar
    Bar
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Breakfast available
    Breakfast available
  • Room service
    Room service

Explore the area

Map
6631 W Broad Street, Richmond, VA, 23230
  • Henrico Doctors' Hospital
    3 min drive
  • University of Richmond
    5 min drive
  • Country Club of Virginia
    8 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    20 min drive

Room options

View all photos for Suite, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
  • 69.4 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Down duvet
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Down duvet
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Down duvet
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
  • 71 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Corner

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Corner

Highlights

Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
  • 71 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds (Hearing Accessible)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 71 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Traditional Room, 2 Queen Beds (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds (Mobility Accessible, Tub)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Richmond

At The Westin Richmond you'll be within a 15-minute walk of Bon Secours Heart Institute at Reynolds Crossing and 2.6 km (1.6 mi) from Henrico Doctors' Hospital. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .The restaurant, Crossings Restaurant, serves American cuisine and is open for breakfast, lunch and dinner. Crossings Bar and Lounge is the hotel's own bar, serving drinks along with lunch and dinner. 22761 square feet (2115 square metres) of event facilities include 7 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a 24-hour gym and coffee/tea in a common area. Each morning cooked-to-order breakfast is served between 6 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an area shuttle. .Attractions within a 10-minute drive of this 4-property class Richmond hotel include University of Richmond and Virginia Commonwealth University.

What's nearby

  • Henrico Doctors' Hospital - 3 min drive - 3.2 km
  • Lewis Ginter Botanical Garden - 5 min drive - 5.4 km
  • University of Richmond - 5 min drive - 4.5 km
  • Carytown - 7 min drive - 8.7 km
  • Virginia Commonwealth University - 9 min drive - 9.4 km

Getting around

  • Richmond Staples Mill Road Station - 3 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 20 min drive

Restaurants

  • ‪Burger King - ‬11 min walk
  • ‪McDonald's - ‬14 min walk
  • ‪Olive Garden - ‬15 min walk
  • ‪Denny's - ‬4 min walk
  • ‪Chipotle Mexican Grill - ‬15 min walk

About this property

The Westin Richmond

Suburban hotel with 24-hour fitness centre and 24-hour business centre
The Westin Richmond offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 7 meeting rooms are available. Event space at this hotel measures 22761 square feet (2115 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Westin Richmond. Free self parking is available.

This 4-star Richmond hotel is smoke free.

  • 1 building
  • 250 guestrooms or units
  • 7 levels
  • 22761 sq ft of conference space
  • 2115 sq. m of conference space
  • Built in 2008
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Westin Richmond offers 250 accommodations with laptop-compatible safes and complimentary bottles of water. Pillowtop beds feature down duvets and premium bedding. 50-inch flat-screen televisions come with premium satellite channels, pay-per-view films and Netflix. Bathrooms include dressing gowns, designer toiletries, complimentary toiletries and hairdryers.

This Richmond hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Filipino, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Area shuttle
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Uncovered valet parking on site (USD 7 per night; includes in/out privileges)
  • Uncovered extended parking on site (USD 7 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 10:30 AM for a fee: USD 10.50 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Crossings Bar and Lounge
  • Crossings Restaurant

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 22,761 square feet of conference space
  • 24-hour business centre
  • 7 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Thin carpet in room
  • Tile flooring in room
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium satellite channels
  • Hulu
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A 2.00 per cent tourism fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 10.50 per person
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per day (rates may vary)
  • Valet parking fee: USD 7.00 per night (in/out privileges)
  • Uncovered extended parking fee: USD 7 per day
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6 AM to 10 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Richmond Westin
Westin Hotel Richmond
Westin Richmond
The Westin Richmond Hotel Richmond
Westin Richmond Hotel
The Westin Richmond Hotel
The Westin Richmond Richmond
The Westin Richmond Hotel Richmond

Frequently asked questions

What is the cancellation policy at The Westin Richmond?

The Westin Richmond offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Richmond?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at The Westin Richmond on 1 Dec 2024 start from NZ$373.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Richmond?

Yep, The Westin Richmond has a free self car park and free RV/bus/truck parking. Additionally there is uncovered valet parking with in/out privileges for USD 7.00 per night.

Does The Westin Richmond have a pool?

The Westin Richmond has an indoor pool. The pool is open 6 AM to 10 PM.

What makes The Westin Richmond a romantic place to stay?

A lounge bar and 24-hour room service, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Westin Richmond.

Is The Westin Richmond family-friendly?

You bet! With amenities such as a corner/local shop and a picnic area, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that The Westin Richmond is a hit with families.

Does The Westin Richmond serve breakfast?

You bet, cooked-to-order brekkie is available daily between 6 AM and 10:30 AM.

Is there a free airport shuttle available at The Westin Richmond?

No, The Westin Richmond does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin Richmond?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin Richmond?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at The Westin Richmond?

Cats and dogs are welcome at The Westin Richmond, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 18 kg per pet.

The Westin Richmond Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 648 out of 1023 reviews" "
Rating 8 - Good. 239 out of 1023 reviews" "
Rating 6 - Okay. 69 out of 1023 reviews" "
Rating 4 - Poor. 33 out of 1023 reviews" "
Rating 2 - Terrible. 34 out of 1023 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ranel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Lori

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Always stay here when visiting our son at college. Clean and friendly staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms
Clean and friendly place for our family.
Stayed 2 nights in Jul 2024

6/10 Okay

Lynn

Liked: Cleanliness, staff & service
I stay in hotels due to work travel often. Rooms usually smell lived in. This was the furst room all year, where it smelled clean. That helped me to feel comfortable in and around the environment. The issues I experienced, the room door was hard to open as was the refrigerator (which I greatly appreciated). They were stuck and took some tugging and pushing to open the door.
Stayed 2 nights in Jul 2024

10/10 Excellent

Rovshan

Stayed 1 night in Jul 2024

4/10 Poor

Kiara

Disliked: Cleanliness, amenities, property conditions & facilities
In judging the previous reviews, I noticed most folks seemed to have had a positive experience at this Westin location. That being said, there were those negatives reviews that stuck out to me that should have had me to consider staying somewhere else. Here’s short of it all. This property is aesthetically beautiful from the outside. Once inside the lobby the front desk decor looks pretty nice. My room on the other hand was not up to par. Especially since these rooms around $200/night. There was hair in the shower, small spots of blood on the comforter and the carpet was soiled in the hallway and in my room as well. Lastly, when I preparing to check out, there was no one at the front desk. A couple of minutes later someone comes from the bar area and asked me if I’m checking out and how did I want my receipt. Not “How was your stay?” Overall this place is underwhelming and not worth the money in opinion. I will not be returning in the future.
Stayed 3 nights in Jul 2024

8/10 Good

Jackie

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Bart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jul 2024

8/10 Good

JoAnn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was only there overnight and while the hotel was fine for my needs, it seems to lack the extras you expect from a Westin. Also, the front desk and restaurant staff were very low energy and provided the most basic level of service.
Stayed 1 night in Jul 2024

6/10 Okay

Art

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with great service.
Stayed 1 night in Jun 2024

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there for a college reunion, so ewe didn't spend too much time in the hotel, but it was very nice.
Stayed 1 night in Jun 2024

10/10 Excellent

Charlene J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

4/10 Poor

Daniel

Disliked: Amenities
Old and not clean for a Westin hotel Front desk manager seemed reluctant with poor customer service. Ordered a chicken dish from the restaurant, but trashed it as the chicken seemed under cooked. Thought about calling the restaurant for a refund but thought too much hassle:( Never coming back to this Hotel and I will be more cautious with booking Westin and Marriott.
Stayed 1 night in Jun 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Location is good if you have business in the area, but it’s not close for walking to historic parts of Richmond. I was in town for business so it was good for that purpose.
Stayed 2 nights in Jun 2024

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just as when my wife and I stayed there three years prior, the beds are always super comfy. Our view from the seventh floor was beautiful. The real highlight to the trip was the stellar service from Kelsey, the food and beverage manager, and Lauren our server/bartender at hotel restaurant, Small Batch. They both were super friendly and an attentive to our needs. We look forward to staying there again soon
Stayed 1 night in Jun 2024

8/10 Good

Jessi

Liked: Cleanliness, staff & service, property conditions & facilities
My favorite place to stay in Richmond. And everyone knows a Westin bed is the best!
Stayed 1 night in Jun 2024

10/10 Excellent

Daryl

Stayed 1 night in Jun 2024

6/10 Okay

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Wifi and TV didn't work in the morning. Very upsetting. Elevator worked on and off. Beds are always amazing! Reason why i always stay at a Westin!
Stayed 1 night in Jun 2024

2/10 Terrible

Alecia

Stayed 1 night in Jun 2024

10/10 Excellent

Shawn

Travelled with partner
Wonderful property! Great restaurant and helpful staff
Stayed 1 night in Jun 2024

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Overall fine
Stayed 1 night in Jun 2024

8/10 Good

elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024