2/10 Terrible
Max
Travelled with partner
18 Aug 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great location with sprawling greenery and surrounded by a golf course. Walking into our room we were greeted by a hallway light fixture missing a lightbulb, a bathroom sink that had 3 inches of standing brown water in it (drain plug was open), toilet that constantly ran water, a wall that had something explode on it. Maintenance staff showed up very quickly and poured 2 whole bottles of Liquid Plumber down the drain and adjusted the lever chain on the toilet. The drain was unclogged but the toilet running was not fixed, so I just shut off the water feeding the toilet tank so we could go to sleep rather than call maintenance again at 11pm. The shower/ tub combo had dispensers for shampoo, conditioner and body lotion, no shower gel / body wash. I double checked if there was body wash in the lotion dispenser but nope. Wound up washing up with shampoo. The walls are paper thin as we could hear constant cough coming from the adjacent room. The grounds could be maintained better, with one lightpost falling over and another cut off 10 inches above ground. Trees need to be trimmed as we had to constantly duck and walk around low branches. Breakfast buffet was underwhelming with cold and crunchy edge pancakes. Very disappointing stay considering our expectations based on the Hilton Tappestry collection prior experiences
Max
Stayed 1 night in Aug 2024