2/10 Terrible
Verified traveller
Travelled with family
18 Aug 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Locked out of our paid room!
The hotel is brand new and you are allowed to bring pets for $10 per dog per day and $50 per pet.
Our stay and service was awful. The lady who checked us in must’ve entered the charges wrong or something. The next day we went out and when we came back we were locked out of our room. We were working with a tight time frame that day so this made us late for an important appointment, and we were also unable to access our dogs. When we went to the service desk a different woman was there and ended up getting into an argument with us, being highly unprofessional and CURSING at us. She stated we hadn’t paid our deposits even though I had already had two separate charges for the amounts she wanted on my credit card. She also blamed us for barking complaints that really were coming from the room next door to us that also had dogs. I had a video of our dogs ignoring the barking from next door. I had to convince her to let us back in our room that we already paid for! For the rest of our stay we kept getting locked out of our rooms daily. The front desk closes at night so we had to make sure to return early enough to get back in. But then at check out I had no charges outstanding! I would’ve left this hotel if I had the time to find a new one. They could’ve easily just called us down to the lobby to resolve issues or addressed it at check out instead of locking us out EVERY DAY. It’s a nice building but total headache.
Verified traveller
Stayed 3 nights in Aug 2024