Cloudland At McLemore Resort Lookout Mountain, Curio Hilton

4.0 star property
Upscale hotel with 4 restaurants and golf course

Choose dates to view prices

Photo gallery for Cloudland At McLemore Resort Lookout Mountain, Curio Hilton

Seasonal outdoor pool, pool umbrellas, pool loungers
Exterior
Premium bedding, down duvets, pillow-top beds, in-room safe
Ballroom
Meeting facility
Reviews
8.0

Very good

Popular amenities

  • Pet-friendly
    Pet-friendlyPet-friendly
  • Pool
    PoolPool
  • Spa
    SpaSpa
  • Breakfast available
    Breakfast availableBreakfast available
  • Parking available
    Parking availableParking available
  • Air conditioning
    Air conditioningAir conditioning

Explore the area

Map
243 Cloudland Drive, Rising Fawn, GA, 30738
  • Popular LocationCloudland Canyon State Park15 min drive
  • Popular LocationLookout Mountain23 min drive
  • Popular LocationRuby Falls40 min drive
  • AirportChattanooga, TN (CHA-Chattanooga Metropolitan)58 min drive

Room options

Superior Room, 2 Queen Beds, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
Blackout curtains
  • 37 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Mountain View (Hearing)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
Blackout curtains
  • 35 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Mountain View (Lookout)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
Blackout curtains
  • 37 sq m
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds

Superior Room, 1 King Bed, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
Blackout curtains
  • 35 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Grand Suite, 1 King Bed (Grand Highlands)

Highlights

Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
  • 69 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible, View (Hearing)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Traditional Room, 2 Queen Beds, Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Lookout St, Transfer Shower, Mobility)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite, 2 Queen Beds (Woodland Jr)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
Blackout curtains
  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
Blackout curtains
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Accessible, Mountain View (Hearing)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
Blackout curtains
  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
Blackout curtains
  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Suite, 2 Queen Beds, Non Smoking (Highlands)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
Blackout curtains
  • 65 sq m
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
Blackout curtains
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds, Non Smoking, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
Blackout curtains
  • 65 sq m
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 King Bed (Selah Spa)

Highlights

Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

Superior Room, 1 King Bed, Terrace

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
Blackout curtains
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
Blackout curtains
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Junior Room, 1 King Bed (Mobility, Fairway Jr)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
Blackout curtains
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite, 1 King Bed (Fairway)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
Blackout curtains
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Accessible, View (Hearing)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
Blackout curtains
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Balcony (Hearing)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

Junior Room, 1 King Bed, Accessible (Mobility, Roll-In Shower, Fairway Jr)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
Blackout curtains
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
Blackout curtains
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Accessible, View (Mobility, Transfer Shower)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
Blackout curtains
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Accessible (Transfer Shower, Mobility)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Traditional Room, 1 King Bed, Balcony (Traditional)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Down duvet
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Rising Fawn

At Cloudland At McLemore Resort Lookout Mountain, Curio Hilton, you'll be 33.6 km (20.9 mi) from Rock City and 38.3 km (23.8 mi) from Ruby Falls. Highlights at this hotel include 4 restaurants, 4 bars/lounges and a golf course. .A day of pampering at Selah can include deep-tissue massages, hot stone massages and detox wraps. For a drink, you can stop by the hotel's own poolside bar. Enjoy the 24-hour gym, seasonal outdoor swimming pool and pool loungers as well as access to golf lessons. 20000 square feet (1858 square metres) of event facilities include 8 meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and free use of bicycles. Each morning cooked-to-order breakfast is served between 6:30 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as an off-lead area. There's also the convenience of valet parking. .Sights in the region of this 4-property class Rising Fawn hotel include Chattanooga Convention Center and Chattanooga Riverfront.

What's nearby

  • Cloudland Canyon State Park - 15 min drive
  • Lookout Mountain - 23 min drive
  • Ruby Falls - 40 min drive
  • Chattanooga Convention Center - 42 min drive
  • Chattanooga Riverfront - 44 min drive

Getting around

  • Chattanooga, TN (CHA-Chattanooga Metropolitan) - 59 min drive

Restaurants

  • ‪Pigeon Mountain Country Store - ‬25 min drive
  • ‪Canyon Grill - ‬13 min drive
  • ‪Lazy Bones BBQ - ‬30 min drive
  • ‪Cross Roads Restaurant - ‬16 min drive
  • ‪Subway - ‬30 min drive

About this property

Cloudland At McLemore Resort Lookout Mountain, Curio Hilton

Upscale hotel with 4 restaurants and golf course
Cloudland At McLemore Resort Lookout Mountain, Curio Hilton offers its guests a golf course, a 24-hour fitness centre, and a seasonal outdoor pool. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces.

Event space at this hotel measures 20000 square feet (1858 square metres) and includes a conference centre. Spa services, a library, and a terrace are also featured at the business-friendly Cloudland At McLemore Resort Lookout Mountain, Curio Hilton. For a fee, parking is available.

This 4-star Rising Fawn hotel is smoke free.

  • 1 building
  • 245 guestrooms or units
  • 5 levels
  • 4 dining venues
  • 4 bars or lounges
  • Conference rooms
  • 20000 sq ft of conference space
  • 1858 sq. m of conference space
  • Built in 2023
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
Cloudland At McLemore Resort Lookout Mountain, Curio Hilton offers 245 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. 50-inch LCD televisions come with premium cable channels and Netflix.

Bathrooms include designer toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

Languages

English, Italian, Japanese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered valet parking on site (USD 43 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: USD 15 to 35 per person
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • 24-hour gym
  • 36 holes of golf
  • Books
  • Concerts/live shows
  • Free bicycle rentals
  • Games
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Hiking/biking trails
  • Library
  • Pro golf lessons
  • Pro golf shop
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre (20,000 square foot of space)

Outdoors

  • Firepit
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Telescope
  • Terrace

Spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Magnifying mirror
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Building
  • Built in 2023
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste on request
  • Towels

Entertainment

  • 50-inch LCD TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 65 lb per pet)
  • Pets cannot be left unattended
  • An off-lead area is available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45 per accommodation, per night
The resort fee includes:
  • Beach towels
  • Bicycle storage
  • Concierge service
  • Fitness centre access
  • Fitness/yoga classes
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Lending library access
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 35 per person
  • Valet parking fee: USD 43.00 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. Guests can access their rooms with a mobile device.

We should mention

  • The seasonal pool will open on 24 May and close on 30 September.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Frequently asked questions

What is the cancellation policy at Cloudland At McLemore Resort Lookout Mountain, Curio Hilton?

Cloudland At McLemore Resort Lookout Mountain, Curio Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Cloudland At McLemore Resort Lookout Mountain, Curio Hilton?

As of 30 Jun 2024, prices found for a 1-night stay for 2 adults at Cloudland At McLemore Resort Lookout Mountain, Curio Hilton on 8 Jul 2024 start from NZ$573.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Cloudland At McLemore Resort Lookout Mountain, Curio Hilton?

Yep, Cloudland At McLemore Resort Lookout Mountain, Curio Hilton has uncovered valet parking with in/out privileges for USD 43.00 per day. Additionally there is motorhome/coach/lorry parking, for a fee.

Is there a spa on site at Cloudland At McLemore Resort Lookout Mountain, Curio Hilton?

There's no onsite spa, but this property does offer services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Cloudland At McLemore Resort Lookout Mountain, Curio Hilton have a pool?

Cloudland At McLemore Resort Lookout Mountain, Curio Hilton has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open from May 24 to September 30.

What luxury perks are available at Cloudland At McLemore Resort Lookout Mountain, Curio Hilton?

Cloudland At McLemore Resort Lookout Mountain, Curio Hilton features 4 restaurants, 4 bars and golf lessons. All guestrooms come with pillowtop beds and premium bedding.

What makes Cloudland At McLemore Resort Lookout Mountain, Curio Hilton a romantic place to stay?

Couples spa treatments, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Cloudland At McLemore Resort Lookout Mountain, Curio Hilton.

Does Cloudland At McLemore Resort Lookout Mountain, Curio Hilton serve breakfast?

Yep, cooked-to-order brekkie is on offer daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Cloudland At McLemore Resort Lookout Mountain, Curio Hilton?

No, Cloudland At McLemore Resort Lookout Mountain, Curio Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at Cloudland At McLemore Resort Lookout Mountain, Curio Hilton?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Cloudland At McLemore Resort Lookout Mountain, Curio Hilton?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Cloudland At McLemore Resort Lookout Mountain, Curio Hilton?

Dogs are welcome at Cloudland At McLemore Resort Lookout Mountain, Curio Hilton, with dog exercise areas on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 29 kg per pet.

Is there a golf course on site at Cloudland At McLemore Resort Lookout Mountain, Curio Hilton?

Yep, Cloudland At McLemore Resort Lookout Mountain, Curio Hilton has a 36-hole golf course. A golf driving range, golf lessons, golf carts and golf clubs are also available.

Cloudland At McLemore Resort Lookout Mountain, Curio Hilton Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 3 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

10/10

Cleanliness

7.2/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breathtaking!
Stayed 1 night in Jun 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Dustin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and views! Seemed a little short staffed which led to slow service at times, but overall a great overnight stay. I do think the golf course is a little over valued at $275. The course was not I. premium condition (tee boxes were beat up, and we even teed off a mat at one point). Only 2 bottles of water are included at that price, and we did not see any free water stations. Also did not see a beverage cart at all on the back 9. Hotel fantastic, golf course a little pricey for what you get.
Stayed 1 night in Jun 2024

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Gorgeous property, service isn’t very good
Gorgeous property overlooking the mountains. We had several service issues, including long, long waits are the restaurants and incorrect orders (multiple times.) Our waitress at the Croft also told us she was so busy because the waitresses are also required to wash the dishes of their guests. When we checked out, there were hundreds of dollars in charges that were incorrect and thankfully were caught and resolved. They really try to nickel and dime you for everything at this resort. So, all-in, the property is spectacular and five-star. The service is 3-star right now but hopefully they can fix things as time goes on.
Stayed 2 nights in May 2024

2/10 Terrible

William

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
WORST Experience ever for a hotel
We booked to stay one night. The first issue was the directions listed on their site, it was incorrect which lead to me driving over 45 mins more than necessary, and after speaking with the front clerk many people had the same issue. Second issues, we booked a room with a view of the valley instead we got a view of the parking lot, we requested the room we booked but was told no. Third, the food was not very good, it was hot, but not good at all, I would give the food one star. Also most to the food items on the menu were not available. Next issue we purchased an upgrade for the breakfast buffet, but they did not have one and I ended up paying more for food and was never given a refund for the buffet. The staff was nice, but did not seem sure of what they could and could not do. I understand this is a new hotel but if I am going to spend 500.00 for one night, I expect everything to be up to par. I would NOT recommend this place to my worst enemy, it was clean and people were generally nice.
Stayed 1 night in Mar 2024