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Hilton Garden Inn Roanoke Rapids

3.0 star property
Comfortable hotel with 24-hour fitness centre and 24-hour business centre

Choose dates to view prices

Photo gallery for Hilton Garden Inn Roanoke Rapids

Indoor pool, pool loungers
Exterior
Junior Suite, 1 King Bed | Living area
Breakfast and dinner served, American cuisine
Lobby
Reviews
7.4

Good

Popular amenities

  • Pet-friendly
    Pet-friendlyPet-friendly
  • Breakfast available
    Breakfast availableBreakfast available
  • Pool
    PoolPool
  • Parking included
    Parking includedParking included
  • Air conditioning
    Air conditioningAir conditioning
  • Room service
    Room serviceRoom service

Explore the area

Map
111 Carolina Crossroads Pkwy, Roanoke Rapids, NC, 27870
  • Popular LocationRoyal Palace Theatre13 min walk
  • Popular LocationVidant North Hospital5 min drive
  • Popular LocationRoanoke Canal Museum and Trail10 min drive
  • AirportRaleigh, NC (RDU-Raleigh - Durham Intl.)89 min drive

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 37 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 45 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Hearing)

Deluxe Room, 1 King Bed, Accessible (Hearing)

Deluxe Room, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King bed room

Premium bedding, in-room safe, desk, iron/ironing board

King bed room

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 37 sq m
  • Sleeps 5
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 24 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

View from room

Deluxe Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 24 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Hampton Inn Roanoke Rapids, NC
Pool
Breakfast included
Pet-friendly
Parking included
4.3 out of 5, Excellent, (1006)
The price is NZ$235
for 1 night
includes taxes & fees
14 Jul - 15 Jul
Hampton Inn Roanoke Rapids, NC

About the area

Roanoke Rapids

At Hilton Garden Inn Roanoke Rapids, you'll be 26.4 km (16.4 mi) from Lake Gaston and 50.6 km (31.4 mi) from North Carolina Wesleyan College. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The restaurant, The Garden Grill & Bar, serves American cuisine and is open for breakfast and dinner. Pavilion Lounge is the hotel's own bar, serving drinks along with dinner. Enjoy the indoor swimming pool, 24-hour gym and pool loungers. 2688 square feet (250 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning cooked-to-order breakfast is served between 6:00 AM and 10:00 AM. There's also the convenience of free self parking. .In the region of this 3-property class Roanoke Rapids hotel you'll find Rocky Mount Sports Complex.

What's nearby

  • Royal Palace Theatre - 13 min walk
  • Vidant North Hospital - 5 min drive
  • Roanoke Canal Museum and Trail - 10 min drive
  • Lake Gaston - 28 min drive
  • Rocky Mount Sports Complex - 38 min drive

Getting around

  • Raleigh-Durham International Airport (RDU) - 89 min drive

Restaurants

  • ‪Sonic Drive-In - ‬6 min drive
  • ‪Chick-Fil-A - ‬5 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Burger King - ‬7 min drive
  • ‪Starbucks - ‬5 min drive

About this property

Hilton Garden Inn Roanoke Rapids

Comfortable hotel with 24-hour fitness centre and 24-hour business centre
Hilton Garden Inn Roanoke Rapids offers its guests an indoor pool and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 2688 square feet (250 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Garden Inn Roanoke Rapids. Self parking is free.

  • 1 building
  • 147 guestrooms or units
  • 5 levels
  • Conference rooms
  • 2688 sq ft of conference space
  • 250 sq. m of conference space
  • Built in 2008
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • On-site shopping
  • Lift
  • Bar or lounge
  • Dining venue
Hilton Garden Inn Roanoke Rapids offers 147 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. LCD televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include complimentary toiletries and hairdryers.

This Roanoke Rapids hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free secured self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: USD 9.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Pavilion Lounge
  • The Garden Grill & Bar
  • The Shop

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Wedding services

Business services

  • 2,688 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Building
  • Built in 2008
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 30.00
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 110 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 9.95 per person
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 30.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel Roanoke Rapids
Hilton Garden Inn Roanoke Rapids
Roanoke Rapids Hilton Garden Inn
Hilton Garden Inn Roanoke Rapids Hotel Roanoke Rapids
Hilton Garden Inn Roanoke Rapids Hotel
Hilton Garn Roanoke Rapids
Hilton Garden Roanoke Rapids
Hilton Garden Inn Roanoke Rapids Hotel
Hilton Garden Inn Roanoke Rapids Roanoke Rapids
Hilton Garden Inn Roanoke Rapids Hotel Roanoke Rapids

Frequently asked questions

What is the cancellation policy at Hilton Garden Inn Roanoke Rapids?

Hilton Garden Inn Roanoke Rapids offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Garden Inn Roanoke Rapids?

As of 30 Jun 2024, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Roanoke Rapids on 7 Jul 2024 start from NZ$179.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Garden Inn Roanoke Rapids?

Yep, Hilton Garden Inn Roanoke Rapids has a free self car park.

Does Hilton Garden Inn Roanoke Rapids have a pool?

Hilton Garden Inn Roanoke Rapids has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Hilton Garden Inn Roanoke Rapids a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hilton Garden Inn Roanoke Rapids.

Is Hilton Garden Inn Roanoke Rapids family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Hilton Garden Inn Roanoke Rapids is a hit with families.

Does Hilton Garden Inn Roanoke Rapids serve breakfast?

Sure does, cooked-to-order brekkie is on offer daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hilton Garden Inn Roanoke Rapids?

No, Hilton Garden Inn Roanoke Rapids does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Garden Inn Roanoke Rapids?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Garden Inn Roanoke Rapids?

Check-in begins at 3:00 PM. Check-out time is noon.

Hilton Garden Inn Roanoke Rapids Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 390 out of 1004 reviews" "
Rating 8 - Good. 239 out of 1004 reviews" "
Rating 6 - Okay. 154 out of 1004 reviews" "
Rating 4 - Poor. 121 out of 1004 reviews" "
Rating 2 - Terrible. 100 out of 1004 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Rebecca

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was made up very sloppy and didn’t have enough bath towels or wash clothes for 4 people. Found hair on one of the towels.
Stayed 1 night in Mar 2024

2/10 Terrible

Andrea

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This property is under construction. Had a hard time finding ice. The ice room is locked but my key doesn’t open it. Went to other floors they are completely under renovation. The pool isn’t there yet. The restaurant was a few tables in the lobby, yet $75 for 2 kids and 1 adult. You have to pay extra for everything. Rust in the tub. When checking in the guy said his script so fast I didn’t register anything he was saying. This will be a nice hotel some day but not yet.
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

laura

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
There was a roach in the room when walked in that scurried into the wall. We couldn’t get the air conditioner to turn on and were not able to get any help. The bathroom had a horrible smell as well
Stayed 1 night in Mar 2024

4/10 Poor

Stephen, Bowie

Travelled with family
Disliked: Amenities, property conditions & facilities
They were fixing the roof so it was loud and the pool and the fitness center were closed but they didn't tell us. They did not offer a discount because of this. They also never replaced towels each day or the took out our trash or refilled toilet paper or coffee pods.
Stayed 3 nights in Mar 2024

10/10 Excellent

Michael

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Spacious room. Staff incredibly friendly. Pet friendly. Easy access to I-95.
Stayed 1 night in Mar 2024

4/10 Poor

Martin

Stayed 1 night in Mar 2024

2/10 Terrible

emily

Travelled with partner
Dinner was delicious. Hotel is a construction site. Roof, rooms, old furniture laying around outside.No water ffrom 12 to 3, which basically makes the hotel In habitable. Expedia owes me . Shame on you for advertising this hotel. It should be shutdown for construction. Just greedy to keep it open.Shame on Hilton!
Stayed 1 night in Mar 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roanoke Rapids nightmare
The website indicated they offer roll away beds. We were traveling with 2 of our teenage grandchildren, a boy and a girl. Our room had 2 queen beds so we needed an additional bed, which I requested when making the reservation. When I asked about it, the front desk person said they didn’t have any, nor did they offer them. Clearly, this contradicted what their website indicated. The smoke/fire alarms went off at 3 AM, so we had to evacuate the building, then sent back in once FD arrived and cleared the hotel. No compensation ever offered for this inconvenience. Breakfast is not included at this hotel and is the same as other hotels we have been to that include breakfast. No special restaurant, just an area in the lobby with tables, and a buffet with breakfast items. They will make eggs to order at additional charges. They are currently under renovation and the rooms on floors not yet renovated are dirty, and in disrepair, for example, we couldn’t even close the drapes fully since they were torn from the hooks. Please avoid this hotel when traveling through Roanoke Rapids, North Caroline. There are many other hotels in the area that would be better options.
Stayed 1 night in Feb 2024

2/10 Terrible

Stephen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here. Unsafe. Hilton failing!!!
Extremely poor service. Rude, staff acted bothered. An elevator broken with hand written do not use. 1 elevator to use but was only used by staff moving furniture. We’re told by staff we cannot use elevator cause they need it. making my family to take bags by hand down up 3 floors. THIS IS A FIRE HAZZARD!! Ice machines did not work. Filthy. Hilton needs to reject this hotel as it has tarnished the Hilton name for my family permanently. These are just some of the issues.
Stayed 1 night in Feb 2024

10/10 Excellent

Tratesha

Stayed 1 night in Feb 2024

8/10 Good

Keith

Liked: Cleanliness
Stayed 1 night in Feb 2024

6/10 Okay

Darlene

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Disappointed!
The first room we were given reeked of Dogs!! There was also dog feces on the carpet on the hallway. The room looked clean but did not smell clean. The odor took my breath away! So, the 2nd room given was a little better but one could still detect the odor of a dog. I really wish (as do others) that Hilton would not allow guests to bring their animals to the rooms, Or at least section off a few rooms specifically for those guests that have animals. I was very unhappy with my stay because of the smell. Very offensive! I’m an Honors member but not a happy one at this point. Thinking seriously about going with another chain.
Stayed 1 night in Jan 2024

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Glad to see you're making upgrades to the property.
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water
No hot water. Had to leave room and wait hours before the hot water was repaired. Outdated rooms for a newer/renovated room. Lobby is beautiful but the rooms are stuck in a time warp.
Stayed 2 nights in Jan 2024

2/10 Terrible

Anne

Stayed 1 night in Jan 2024

6/10 Okay

Margaret

Travelled with family, Travelled with pets
Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Mary

Stayed 1 night in Jan 2024

2/10 Terrible

Timothy

Stayed 1 night in Jan 2024

2/10 Terrible

JOHN, MANASSAS

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Upon arrival and picking up keys for a Jr. King Suite, we went to our room and noted significant water on the floor of the bathroom. I returned to the front desk to report issue and asked to be re-assigned to another room. Front Desk person took immediate offense to my request, insinuated we caused the issue, then said she had to "downgrade" our room to a regular King room since we booked through a third party. I replied that I had heard up bumping up customers when there is an issue but never downgrading them without some consideration. Reported the issue to the Hotel Manager in the morning, and once again was treated somewhat rudely, and reminded she couldn't do anything since we booked 3rd party. Have stayed here 6-8 times over the past 18 months due to recurring business in the area and normally things go well. Guess we'll re-think our options moving forward. Staff does not seem well trained in client service when things go off-schedule. Construction/remodeling going on in hotel and property is not currently in "prime condition". Worked partial refund thru third party, but things really did not have to be that hard.
Stayed 1 night in Jan 2024

10/10 Excellent

Evette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
The stay was pleasant. The people were very nice. The hotel is a bit under construction but the over appearance of the hotel is great.
Stayed 1 night in Jan 2024

10/10 Excellent

Shorty

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was nice
Stayed 1 night in Jan 2024

2/10 Terrible

Wayne

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was the dirtiest place I have ever stayed in. The bathroom was so bad my wife was reluctant to even go in it. We couldn't get out of there fast enough.
Stayed 1 night in Jan 2024