2/10 Terrible
Harish
Travelled with family
22 Sept 2024
Disliked: Cleanliness, staff & service, amenities
I booked and paid for the hotel room 1week ahead of time, but during checkin they said my room was given to someone by mistake and they were overbooked.
It’s totally ridiculous and unacceptable.
When someone is checking in late night with family and the hotel staff says they are overbooked and the reserved room was given to someone.
I called up the hotel twice ahead of time on my way to inform I will be checking-in late, they said the room was under my name and It was okay for me to arrive late, all lies. It was a terrible experience… I will never ever go to any other Comfort Suits hotel anymore..None of the Choice hotels anymore, stay away from this place..
I ended up paying a lot if money to find another hotel(good one) in the area, it was past midnight by the time we hit the bed…
I have to still get my money back from this hotel.
Harish
Stayed 1 night in Sep 2024