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Hilton Garden Inn Rochester Downtown, NY

3.0 star property
Comfortable hotel, walk to Strong

Choose dates to view prices

Photo gallery for Hilton Garden Inn Rochester Downtown, NY

Lobby
Lobby sitting area
Exterior
Suite, 1 King Bed, Accessible
Daily cooked-to-order breakfast for a fee
Reviews
8.4

Very good

Popular amenities

  • Restaurant
  • Pool
    PoolPool
  • Breakfast available
    Breakfast availableBreakfast available
  • Pet-friendly
    Pet-friendlyPet-friendly
  • Gym
    GymGym
  • Laundry
    LaundryLaundry

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
155 E Main St, Rochester, NY, 14604
  • Popular LocationRochester Riverside Convention Center1 min walk
  • Popular LocationBlue Cross Arena7 min walk
  • Popular LocationStrong9 min walk
  • AirportRochester, NY (ROC-Greater Rochester Intl.)11 min drive

Room options

View all photos for Room, 2 Queen Beds

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Rollin Shower)

Room, 1 King Bed, Accessible (Rollin Shower)

Room, 1 King Bed, Accessible (Rollin Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Larger Room)

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed with Sofa bed (Larger Room)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (With Drinks-Snacks)

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed (With Drinks-Snacks)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed (Wetbar)

Junior Suite, 1 King Bed with Sofa bed (Wetbar)

Junior Suite, 1 King Bed with Sofa bed (Wetbar)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub

37-inch flat-screen TV with premium TV channels, TV, iPod dock

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Separate bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Queen Beds, Accessible (Hearing Impaired)

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Junior Suite, 2 Queen Beds, Accessible (Hearing Impaired)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
  • Sleeps 6
  • 2 Queen Beds

View all photos for Junior Suite (2 Queen Beds & Sofa Bed)

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Junior Suite (2 Queen Beds & Sofa Bed)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Larger Room)

Room, 1 King Bed with Sofa bed (Larger Room)

Room, 1 King Bed with Sofa bed (Larger Room)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Rollin Shower)

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible (Rollin Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Accessible

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Junior Suite, 2 Queen Beds, Accessible

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

37-inch flat-screen TV with premium TV channels, TV, iPod dock

Deluxe Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Suite, 1 King Bed, Accessible

Suite, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Suite, 1 King Bed, Accessible, Bathtub

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Separate bedroom
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
Hampton Inn & Suites Rochester Downtown
Pool
Free airport shuttle
Pet-friendly
Parking included
4.8 out of 5, Exceptional, (198)
The price is NZ$369
for 1 night
includes taxes & fees
14 Jul - 15 Jul
Hampton Inn & Suites Rochester Downtown

About the area

Rochester

Hilton Garden Inn Rochester Downtown, NY puts you in the heart of Rochester, within steps of Rochester Riverside Convention Center and Genesee River. Highlights at this hotel include 2 restaurants, an indoor swimming pool and a bar/lounge. .Drifters is open for lunch and dinner. Added amenities include free Wi-Fi in public areas, a gym and a 24-hour business centre. On weekday mornings cooked-to-order breakfast is available. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 3-property class Downtown Rochester hotel include Strong and University of Rochester.

What's nearby

  • Rochester Riverside Convention Center - 1 min walk
  • Blue Cross Arena - 7 min walk
  • Eastman School of Music - 8 min walk
  • Strong - 9 min walk
  • University of Rochester - 4 min drive

Getting around

  • Rochester Station - 10 min walk
  • Rochester, NY (ROC-Greater Rochester Intl.) - 11 min drive

Restaurants

  • ‪Dinosaur Bar-B-Que - ‬7 min walk
  • ‪Bar Bantam - ‬3 min walk
  • ‪Fifth Frame Brewing - ‬5 min walk
  • ‪Branca Midtown - ‬5 min walk
  • ‪Reynolds Arcade - ‬4 min walk

About this property

Hilton Garden Inn Rochester Downtown, NY

Comfortable hotel, walk to Strong
Hilton Garden Inn Rochester Downtown, NY offers its guests an indoor pool and a fitness centre. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 2 meeting rooms are available. Hilton Garden Inn Rochester Downtown, NY also features a vending machine, a fireplace in the lobby, and laundry facilities. Parking is available for a fee.

  • 106 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Built in 2015
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Corner/local shop
  • Newspapers for purchase
  • Fireplace in lobby
  • ATM
  • Lift
  • Bar or lounge
Hilton Garden Inn Rochester Downtown, NY offers 106 accommodations with iPod docking stations and a safe. 37-inch flat-screen televisions come with pay-per-view films. Fridges, microwaves and coffee/tea makers are provided.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 10 per day)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Weekday cooked-to-order breakfast available for a fee: USD 7.95 to 15 for adults and USD 5.95 to 10 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Drifters

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Banquet hall
  • Built in 2015
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels

Entertainment

  • 37-inch flat-screen TV with premium channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 7.95 to 15 for adults and USD 5.95 to 10 for children
  • Self-parking fee: USD 10 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche and debit cards. Cash is not accepted. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Rochester Downtown
Hilton Garden Rochester Downtown
Hilton Garden Inn Rochester Downtown Hotel Rochester
Hilton Rochester
Rochester Hilton Garden Inn
Hilton Garden Inn Rochester Downtown Hotel
Hilton Rochester Downtown, Ny
Hilton Garden Inn Rochester Downtown
Hilton Garden Inn Rochester Downtown NY
Hilton Garden Inn Rochester Downtown, NY Hotel
Hilton Garden Inn Rochester Downtown, NY Rochester
Hilton Garden Inn Rochester Downtown, NY Hotel Rochester

Frequently asked questions

What is the cancellation policy at Hilton Garden Inn Rochester Downtown, NY?

Hilton Garden Inn Rochester Downtown, NY offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Garden Inn Rochester Downtown, NY?

As of 30 Jun 2024, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Rochester Downtown, NY on 7 Jul 2024 start from NZ$266.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Garden Inn Rochester Downtown, NY?

Yep, Hilton Garden Inn Rochester Downtown, NY has a self car park for USD 10 per day.

Are there any beaches close to Hilton Garden Inn Rochester Downtown, NY?

The closest beach to Hilton Garden Inn Rochester Downtown, NY is Ontario Beach Park (11.6 km).

Does Hilton Garden Inn Rochester Downtown, NY have a pool?

Hilton Garden Inn Rochester Downtown, NY has a pool and an indoor pool.

Is Hilton Garden Inn Rochester Downtown, NY family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Hilton Garden Inn Rochester Downtown, NY is a hit with families.

Does Hilton Garden Inn Rochester Downtown, NY serve breakfast?

You bet, cooked-to-order brekkie is offered on weekdays.

Is there a free airport shuttle available at Hilton Garden Inn Rochester Downtown, NY?

No, Hilton Garden Inn Rochester Downtown, NY does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Garden Inn Rochester Downtown, NY?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Garden Inn Rochester Downtown, NY?

Check-in begins at 3 PM. Check-out time is noon.

Hilton Garden Inn Rochester Downtown, NY Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 326 out of 644 reviews" "
Rating 8 - Good. 176 out of 644 reviews" "
Rating 6 - Okay. 81 out of 644 reviews" "
Rating 4 - Poor. 40 out of 644 reviews" "
Rating 2 - Terrible. 21 out of 644 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Destiny

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Carol

Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was quite nice. The staff was very helpful. Questions were answered with a smile and kindness which is a wonderful customer service. Not everyone can handle the public, but your staff did a great job.
Stayed 1 night in Feb 2024

6/10 Okay

Haley

Stayed 1 night in Mar 2024

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Came to stay for a concert. Staff was awesome! Easy access throughout the hotel. Parking was in a ramp next door but unlimited access for $10. Would definitely stay again
Stayed 1 night in Mar 2024

10/10 Excellent

Doug

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the room was nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

Lori

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great shuttle transportation
Stayed 2 nights in Mar 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly staff
Stayed 1 night in Feb 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and hospitable to young musicians!
We were impressed with this hotel! We were in town for my son to visit Eastman School of Music. Upon check-in, the desk clerk saw his instrument and asked if he was auditioning. He explained he was just visiting this year, and she immediately offered him access to practice space within the hotel and gave us vouchers for free breakfasts that I guess are generally offered with a package if students are there for auditions. This was the first hotel we've encountered in our travels that has the opportunity to sign up for practice space! They also texted us a few times throughout our stay to make sure we were comfortable -- a nice touch. I found staff generally very friendly and helpful. The restaurant was good -- not exceptional, but decent -- and we were comfortable overall. I will say that even after turning the heat up in our room, it was difficult to get warm (very high ceilings), and the bedding was very thin so I would have preferred to see extra blankets in the rooms for guest use. Also, we weren't aware there was an airport shuttle until after we arrived; would have liked to know that ahead of time! And it seems to only go one way, as when I texted the desk the day before our departure to ask about recommended ways to get back to the airport, they suggested I use Uber. Not a problem, just a tiny thing that I feel could have been better communicated to guests. We'll definitely stay here again when we return for auditions next year!
Stayed 2 nights in Feb 2024

4/10 Poor

Emily

Disliked: Cleanliness
Stayed 1 night in Feb 2024

2/10 Terrible

Susan

Travelled with family
We reserved a suite with two queen beds and a pull out as we we traveling with our 3 sons. Upon arrival they said they were overbooked so could not give us the room we had reserved. Instead we stated in a small room with two beds that wasn't ready until aft 8 PM. Our other so and his team the Las Vegas Desert dogs were staying at the hotel as well, hence the reason we booked at your hotel. They gave us vouchers for the bar but it was closed when we returned from the game. Made for a very disappointing and uncomfortable stay in Rochester.
Stayed 1 night in Feb 2024

8/10 Good

Nancy Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and nice.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gurmeet

Stayed 1 night in Feb 2024

8/10 Good

JI AE

Stayed 3 nights in Feb 2024

2/10 Terrible

Naquazia, Rochester

Stayed 1 night in Feb 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well done!
The staff was very accommodating helping with a practice room for preparation for auditions at Eastman School of Music. Our room was in great shape, bathroom was exceptional. Thanks for removing one of the stressors traveling to an audition can bring.
Stayed 1 night in Feb 2024

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Downtown Rochester Hotel
We had a great stay at the hotel, in town to visit the Strong Museum of Play with the kids.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced gross hotel. Rude workers.
Rude welcome at check in, rude server at breakfast. Waitress yelling at cook, just miserable person. Hotel room was not clean. Fingerprints all over. Little red and gold sequins on the floor in the bathroom. The couch in the hotel room was so dented in the middle from use, when you sat down you felt the medal bar. Worst part when I filled up the tub in bathroom for my daughter, there were these black particles floating in the water. Disgusting. Also heads up if you spend the extra 15 on the breakfast, its a waste of money. Its one of the worst breakfast ive had at a hotel. Only possitive was the lobby looks nice. Hilton used to mean something.
Stayed 1 night in Jan 2024

10/10 Excellent

Muhammad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Anna

Stayed 3 nights in Jan 2024

10/10 Excellent

Mary Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant…one thing that could affect this review if done by someone else…but I was put on a floor where there was a bachelorette or some celebratory group. They were up in the hall very late and having a good time…I slept fine…my guess is others would not have been able to. Mitre into room assignment otherwise A great place to stay.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff all very friendly and helpful. Room was very dated and could have been cleaner.
Stayed 1 night in Jan 2024

8/10 Good

Leanne

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a short stay for families
Service was amazing, quick to reply via text. Shuttle was also quick and convenient. Very nice driver, made suggestions along the short drive. Room was spacious and great for our family of 4 (with 2 young children). Bed and washroom were clean. Shower pressure could be better and towels could be more soft and comfortable but otherwise, great stay!
Stayed 2 nights in Dec 2023