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Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

3.0 star property
Hotel in Rochester with fitness centre and 24-hour front desk
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

Exterior
Indoor pool, pool loungers
Desk, blackout curtains, iron/ironing board, free cots/infant beds
Exterior
Desk, blackout curtains, iron/ironing board, free cots/infant beds

Reviews

8.2 out of 10

Very good

Popular amenities

  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
800 Jefferson Rd, Rochester, NY, 14623
  • Monroe Community College
    15 min walk
  • Marketplace Mall
    17 min walk
  • Tim Hortons Iceplex
    4 min drive
  • Rochester, NY (ROC-Greater Rochester Intl.)
    13 min drive

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Sofa bed - double
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Wet Bar)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 King Bed with Sofa bed (Wet Bar)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Sofa bed - double
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible (Communications)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Country Inn & Suites by Radisson, Rochester-Pittsford/Brighton, NY

Breakfast included
Parking included
Free WiFi
Air conditioning
4.3 out of 5, Excellent, (1010)
The price is NZ$214
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Country Inn & Suites by Radisson, Rochester-Pittsford/Brighton, NY

About the area

Rochester

At Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel you'll be within a 20-minute stroll of Monroe Community College and Marketplace Mall. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym and pool loungers. 4300 square feet (399 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. On weekday mornings buffet breakfast is served between 6:30 AM and 9:30 AM. There's also the convenience of free RV/bus/truck parking. .Attractions within a 10-minute drive of this 3-property class Rochester hotel include University of Rochester and Rochester Institute of Technology.

What's nearby

  • Marketplace Mall - 17 min walk - 1.5 km
  • Tim Hortons Iceplex - 4 min drive - 2.1 km
  • Strong Memorial Hospital - 6 min drive - 4.7 km
  • University of Rochester - 7 min drive - 5.4 km
  • Rochester Institute of Technology - 8 min drive - 7.4 km

Getting around

  • Rochester Station - 18 min drive
  • Rochester, NY (ROC-Greater Rochester Intl.) - 13 min drive

Restaurants

  • ‪Chick-fil-A - ‬10 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪Dairy Queen - ‬12 min walk
  • ‪Taco Bell - ‬6 min walk

About this property

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

Hotel in Rochester with fitness centre and 24-hour front desk
Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel offers its guests an indoor pool and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 4300 square feet (399 square metres) and includes conference space. The business-friendly Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

This 3-star Rochester hotel is smoke free.

  • 1 building
  • 120 guestrooms or units
  • 3 levels
  • Conference rooms
  • 4300 sq ft of conference space
  • 399 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front desk safe
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel offers 120 air-conditioned accommodations with coffee/tea makers and a hairdryer. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Spanish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 9:30 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 4,300 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Marketplace
Holiday Inn Hotel Rochester
Holiday Inn Hotel Rochester Marketplace
Holiday Inn Marketplace
Holiday Inn Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel
"Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel"

Frequently asked questions

What is the cancellation policy at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel on 22 Dec 2024 start from NZ$215.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

Yep, Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel has a free self car park and free RV/bus/truck parking.

Are there any beaches close to Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

The closest beach to Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel is Ontario Beach Park (19.2 km).

Does Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel have a pool?

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel is a hit with families.

Does Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel serve breakfast?

Sure does, buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM.

Is there a free airport shuttle available at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

No, Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

No, pets are not allowed.

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 465 out of 1046 reviews" "
Rating 8 - Good. 331 out of 1046 reviews" "
Rating 6 - Okay. 139 out of 1046 reviews" "
Rating 4 - Poor. 56 out of 1046 reviews" "
Rating 2 - Terrible. 55 out of 1046 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whenever I go to Rochester I stay at that location. Love it , near everything yet peaceful
Stayed 1 night in Aug 2024

8/10 Good

Adnan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall good experience. At night when we reached the hotel, there were some shaddy people standing in the front parking smoking pot. Right next to the sign that says we are not responsible for lost items in car. Park at your own risk. I had to move the car in the back, right in front of my room window so i can keep an eye on it. Other than that, it was okay experience.
Stayed 1 night in Aug 2024

6/10 Okay

Kati

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Heather

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I liked that the girl today was nice but I was up all night cause of noise no one at front desk world answer I had to call 3 times there was also hair in the shower and I felt like stuff was crawling on me in the bed
Stayed 1 night in Aug 2024

10/10 Excellent

Guy

Stayed 1 night in Aug 2024

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there a couple of years ago and wasn’t too happy now they have completely redone the place, new furnishings new mattresses very comfortable
Stayed 1 night in Aug 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly, room nice and clean,good breakfast
Stayed 2 nights in Aug 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and beautiful. Clean and ample public areas. Room size is on the small size. Cozy. Small closet and bathroom space for the location. Make sure to confirm breakfast is included when booking. Location policy charges for breakfast on the weekends $16. /person.
Stayed 1 night in Aug 2024

8/10 Good

Qiyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good staff and clean room
Stayed 2 nights in Aug 2024

10/10 Excellent

Nishelle, Boston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were smaller than I’d like them to be but the they were clean and safe. The real joy I experienced was with the staff. 100/10 customer service! The young gentleman and the lady who works at the front desk were beyond accommodating and helpful. They made my stay peaceful and comfortable! Forever grateful for how hard they worked to ensure that my family and I were taken care of.
Stayed 1 night in Jul 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk clerks weren’t very welcoming/friendly at our checkout. They didn’t even greet me or tell me that we were all set or ask if we were happy with stay etc. one just pointed to the other girl when I walked up to her. The other ignored me until she saw I was watching her. The cigarette butt station smelled bad all I could smell were old cigarettes while trying to pack my car. It shouldn’t be by the door. The breakfast tables weren’t very clean. The night staff were wonderful and helped us by bringing a crib. It was a little old but the bedding was very nice. My baby is starting to stand and hit her head on the side so maybe have a la k n play or two there instead. The rooms were very clean and perfect.
Stayed 1 night in Aug 2024

8/10 Good

Wyman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good size room, decent breakfast buffet, large bar fridge, shake shack across the street. Very weak Air Conditioning in the room, would not pick this hotel if you need it to be very chilly.
Stayed 3 nights in Aug 2024

6/10 Okay

Don

Hotel is old and worn out and the floor was dirty. Bed was comfortable
Stayed 1 night in Jul 2024

8/10 Good

Worley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is conveniently located. Quiet
Stayed 2 nights in Aug 2024

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Joy, Conneaut

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, but it’s a maze of halls to find your way around (to get to room, pool breakfast, & main checkout). Shower head is like a spa-so great! Wish they had a hot tub with the pool though. And not happy they charge extra $8/person for breakfast (that’s only slightly better than a normal buffet).
Stayed 1 night in Aug 2024

10/10 Excellent

Rick

Liked: Property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Gerry Ferris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was polite, courteous and very helpful. The breakfast was a nice surprise!
Stayed 2 nights in Jul 2024

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
I still have not received my money from the “hold” they had on my card and it’s really frustrating when the hotel says one thing but my bank says another.
Stayed 1 night in Jul 2024

10/10 Excellent

CHARLES

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to soccer tournament fields granddaughter was playing at
Stayed 1 night in Jul 2024

6/10 Okay

Joel

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Old property that needs updated. Rooms are large but dated. Good location. Lots of food options nearby.
Stayed 2 nights in Jul 2024

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

David

Travelled with family
Liked: Staff & service, property conditions & facilities
Convenient to shopping.
Stayed 1 night in Jul 2024

6/10 Okay

Piera

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

4/10 Poor

Timothy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed at this property 7/14 7-17. Room was spacious - the hotel hallways were dated with warn carpet - daily room service didn’t happen for three days. We visited the front desk on day two and was assured the room would be cleaned. We returned to the room that evening and no service! We returned to the front desk and was told the “do not disturb sign” has been on the door. Frankly this is a lie - we always remove the sign when we leave and I assure you this sign was not on the door! We suspect this was said to avoid cleaning. Staff was argumentative and rude during this conversation- will not be returning
Stayed 4 nights in Jul 2024