4/10 Poor
Linda, Norwood
Travelled with group
23 Oct 2024
Liked: Cleanliness
Disliked: Staff & service
When we arrived at 2:15pm our room was not ready. Reception asked us to wait a few minutes while housekeeping finishes up. When I checked in with reception at 2:30pm the room was not ready, 2:45pm nothing, 3pm I’m told another room (not as nice) is ready. Would I rather take that one? I’m exhausted after coming off a long flight but I gave it another 15 minutes before finally accepting the room with no view. The folks at registration were condescending and made sure to inform me it’s a 3pm check in even though it’s listed on the website as 2pm. To top it off, Non of the gold member benefits were honored. Upgrade? “not available”. Late check out? “Sorry we’re full”, bottle of sparkling as part of the benefits package? Never arrived. Sometime you check into a 4 star hotel where the staff is so great you feel like it’s a 5 star. And sometimes like in the case of Beglioni Hotel Regina you check into a five star hotel and the experience is that of a 2 star. The only bright spot was that the bell people are nice and helpful. So, if you are traveling to Rome, my suggestion, pick a different hotel.
Linda
Stayed 1 night in Oct 2024