2/10 Terrible
Kyle
3 Jan 2020
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honest Review - Do not bother with this property
This should have been a nice relaxing mini honeymoon for my wife and I however the trip got off to a very bad start when we arrived at the property. Upon arrival there was no one to meet us, after calling several contact numbers we were eventually told that the property is closed and you will have to find another property! We spent ages on the phone to hotels.com to which we ended up having to pay for another hotel down the road for the night! (which was much nicer). In the morning we returned to this property expecting to go straight into our room... it turns out that they had double booked our room and someone has stayed in it the night before so it was not ready! I immediately demanded a refund for the previous night to which the guy said he needed to confirm with his boss. Finally we got into our room which was nothing like the photos on the website. the shower was pathetic with mould all around the bath seals, the room was not clean and the so called breakfast was a couple of packet croissants and a kettle! Since the trip I have tried several times to contact the hotel and receive my refund (hotels.com also not being very helpful) however have I have been completely ignored. PLEASE do not waste your money on this terrible accommodation. I will also be writing reviews on any site this hotel uses to advertise to try and forewarn fellow travellers.
Kyle
Stayed 3 nights in Sep 2019