2/10 Terrible
Nikola
Business traveller
23 Aug 2024
It was perhaps one of my worst ever stays, from the moment I walked in the staff were rude and unhelpful ! After check in I made them aware my bathroom has hair inside of it and that it hadn’t been cleaned properly they totally ignored this and didn’t get done!
The only positive was the lovely gentleman who I guess perhaps a manager a young guy who was ever so helpful and attentive the rest of the staff need a huge amount of training ! I have never seen a 4 star hotel with such awful customer service I felt uncomfortable even speaking to them as they were unable to help in any way ! Refused to get me a bottle of water and was told “I am a receptionist” go to th swimming pool if you want water I was totally shocked by this response! I would never stay here again neither would I ever recommend anybody to stay in this awful hotel! Hospitality is about creating great experiences for guests and if I hadn’t made commitments and meetings with my work I would have left the place this is something that could never happen anywhere else!
Nikola
Stayed 3 nights in Aug 2024