2/10 Terrible
Louna
Travelled with family
4 Dec 2024
Disliked: Amenities
Unfortunately, our experience at this hotel was extremely disappointing. From the moment we arrived, the reception staff was unwelcoming and unhelpful. The receptionist’s attitude was cold and dismissive, making the check-in process stressful and uncomfortable. Instead of feeling like valued guests, we felt like an inconvenience.
The communication was poor, and when we raised concerns, they were either ignored or met with indifference. Ultimately, the situation was so frustrating that we had no choice but to cancel our stay and find another hotel. To make matters worse, we were denied a refund despite the unacceptable service.
I would not recommend this hotel to anyone seeking a pleasant, hassle-free experience. Poor communication and unfriendly service ruined what should have been an enjoyable stay.
Louna
Stayed 4 nights in Nov 2024