2/10 Terrible
Sergey R., Ottawa
8 Jul 2019
Liked: Cleanliness
A nightmare check-in
One star overall rating because of the arrogant, supercilious, impolite or simply cutting rude attitude of the owner. After all what happened to us it is hard to believe that he holds a 5 star rating.
We (a family of 4 with two kids) rent the apart for 2 nights in early July 2019. Upon arrival we met someone who called himself Antonio. As usual for any check in I gave him to photo my Canadian driver license, and that was ok with him. We thought that it was all for a check in as it is an official ID document with a photo and address. We also agreed that we will pay some taxes and fee in cash the next day, as Antonio has no option for a credit card and asked we pay cash. All ok up to this point until we met Luigi - the owner, on the next day.
Luigi told us that he needs to photo or copy passports of all the family (!) including my 9 y.o. and 4 y.o. kids. We've been shocked by that, on top of that, because of the language barrier the oral communication with the host through Google translate was neither clear nor precise. Without providing us all the information Luigi insisted that he need our passports "now". I said that we could do that in the police office as passports contains too sensitive private information and I cannot let him just photo passports of all members of my family. I have inquired what kind of urgency or emergency is to this matter and asked his permission to let us at least to take a shower before going to the police, because by that time we all just returned after our day at beach. While Luigi answered that we go "now" as he is loosing his time with us and he would rather relax at home then dealing with us. That was extremely rude, but we comply and went to the police wearing bathing suits, all the family with 2 kids. Unbelievably humiliating experience!
After all we have find out that by law we required to provide ID documents as we always do and that what I did with Antonio on the first day, but there is nothing that it must be particularly passports.
Never before Luigi and after him nobody in Italy has asked to copy our passports. So all this story happened because of the rude attitude of Mr. Luigi and his incorrect interpretation of the law requirements as well as his inability to properly inform his clients.
No excuse, no nothing after all... never again to Luigi apart.
Be careful who travels by car as it is mentioned that parking is included but no parking available and you have to look for a spot on the street.
Sergey R.
Stayed 2 nights in Jul 2019