4/10 Poor
Laurie
Travelled with group
23 Aug 2024
Liked: Cleanliness, staff & service, room comfort
Very Disappointed......
This was a very difficult stay. No where in the information does it state there is no lift or manager on site. We arrived after our room was to be available and were told it would be at least 45-minutes before the manager could arrive. We had ton leave our luggage in the hallway downstairs (unprotected) until the time we could go to our room. The stairs were very challenging as I have 8-fused disks in my spine and 3-fused disks in my neck. My friend also haws back issues and it should have been disclosed there is no lift available. At first the manager suggested she would help us 'take our things out of our luggage and transport them upstairs'.....which was not acceptable to us. After we kept indicating we wanted a refund and were going to leave, she got a fellow (I believe off the street) and together they brought our luggage up the stairs. On the day we left, my friend and I somehow got our luggage haphazardly down the stairs. The manager was pleasant and tried to make the best of a difficult situation. We understand she is most likely 'just the middle-man' and was doing as good of a job as she could. A person with any more of a medical condition than myself could never have stayed in this establishment.
Laurie
Stayed 2 nights in Aug 2024