AWA Hotel (Rotorua, NZL): Reviews & Deals from NZ$164

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Hot springs hotel connected to a shopping centre in Rotorua with free parking

Dates

December 2024

January 2025

Premium bedding, down duvets, in-room safe, individually decorated

Rainfall showerhead, free toiletries, hair dryer, towels

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Breakfast available

Laundry

Air conditioning

Parking included

Free WiFi

includes taxes & fees

22 Dec - 23 Dec

Explore the area

2 Kawaha Point Rd, Rotorua, Bay of Plenty, 3015

Skyline Rotorua
7 min walk
Rainbow Springs Kiwi Wildlife Park
9 min walk
Burgerfuel
5 min walk
Rotorua (ROT-Rotorua Regional)
19 min drive

Room options

Superior Double Room

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Heating

LED TV

Pillow menu

Down duvet

28 sq m
City view
Sleeps 4
1 Double Bed and 1 Double Sofa Bed

Deluxe Double Room

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Heating

LED TV

Pillow menu

Down duvet

22 sq m
Sleeps 2
1 Double Bed

Deluxe Twin Room

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Heating

LED TV

Pillow menu

Down duvet

28 sq m
Sleeps 4
2 Double Beds

Superior Triple Room

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Heating

LED TV

Pillow menu

Down duvet

37 sq m
Sleeps 7
3 Double Beds and 1 Large Single Sofa Bed

Deluxe Triple Room

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Heating

LED TV

Pillow menu

Down duvet

33 sq m
Sleeps 5
2 Single Beds and 1 Double Bed

Triple Room

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Heating

LED TV

Pillow menu

Down duvet

28 sq m
Sleeps 4
1 Double Bed and 2 Large Single Beds

Deluxe Twin Room

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Heating

LED TV

Pillow menu

Down duvet

28 sq m
Mountain view
Sleeps 4
2 Double Beds

Luxury Triple Room

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Heating

LED TV

Pillow menu

Down duvet

33 sq m
Sleeps 7
3 Double Beds and 1 Large Single Sofa Bed

Twin Room

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Heating

LED TV

Pillow menu

Down duvet

22 sq m
Sleeps 3
1 Double Bed and 1 Large Single Bed

Grand Triple Room

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Heating

LED TV

Pillow menu

Down duvet

31 sq m
Sleeps 6
3 Double Beds

Twin Room (1 Double Bed + 1 Single Bed)

Sleeps 3
1 Double Bed and 1 Single Bed

Grand Triple (3 Double Beds)

Sleeps 6
3 Double Beds

Triple Room (1 Double Bed + 2 Single Beds)

Sleeps 4
1 Double Bed and 2 Single Beds

Luxury Triple (3 Double Beds + 1 Sofa/Sofa Bed + Accessible Capacity)

Sleeps 7
3 Double Beds and 1 Single Sofa Bed

Deluxe Triple Room (2 Double Beds + 1 Single Bed)

Sleeps 5
1 Single Bed and 2 Double Beds

Superior Triple Room （3 Double Beds + 1 Sofa/Bed）

Sleeps 7
3 Double Beds and 1 Single Sofa Bed

Deluxe Twin (2 Double Beds)

Sleeps 4
2 Double Beds

Superior Double Room (1 Double Bed And 1 Double Sofa/Bed)

Sleeps 4
1 Queen Sofa Bed and 1 Double Bed

Deluxe Double (1 Double Bed)

Sleeps 2
1 Double Bed

Deluxe Twin Skyline View (2 Double Beds)

Sleeps 4
2 Double Beds

Similar properties

Pool

Hot tub

Parking included

Free WiFi

for 1 night

includes taxes & fees

4 Jan - 5 Jan

About the area

Rotorua

You'll be connected to a shopping centre at AWA Hotel, and within just a 10-minute stroll of Skyline Rotorua and Mitai Maori Village. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .This hotel has a garden, a lift and a banquet hall. Additionally, you'll find a coffee shop/cafe and laundry facilities. Each morning continental breakfast is served between 7:30 AM and 9:00 AM. .With a stay at this 4-property class Fairy Springs hotel, you'll be 4.2 km (2.6 mi) from Eat Street and 4.8 km (3 mi) from Tamaki Maori Village.

What's nearby

Skyline Rotorua - 7 min walk
Mitai Maori Village - 9 min walk
Eat Street - 5 min drive
Tamaki Maori Village - 6 min drive
Polynesian Spa - 6 min drive

Getting around

Rotorua (ROT-Rotorua Regional) - 19 min drive

Restaurants

‪McDonald's - ‬10 min walk
‪Wendy’S - ‬10 min walk
‪Gold Star Bakery - ‬3 min drive
‪Burgerfuel - ‬5 min walk
‪Kfc - ‬16 min walk

About this property

AWA Hotel

Hot springs hotel connected to a shopping centre in Rotorua with free parking

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. AWA Hotel also features a garden, laundry facilities, and a lift. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Rotorua hotel.

78 guestrooms or units

Breakfast available (surcharge)

Self-service laundry

Front desk (limited hours)

Garden

Lift

Smoking in designated areas

Bar or lounge

Coffee shop

Dining venue

AWA Hotel offers 78 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. A pillow menu is available. 43-inch LED televisions come with premium digital channels, first-run films and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided once per stay.

Languages

Chinese (Mandarin), English

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps

Parking and transport

Free self parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Daily continental breakfast available 7:30 AM to 9:00 AM for a fee: NZD 23 for adults and NZD 20 for children
A bar/lounge
A coffee shop/cafe
A restaurant

Things to do

Bicycle storage
Designer stores

Family friendly

Children's toys
Laundry facilities
Soundproofed rooms

Conveniences

Laundry facilities
Limited-hour front desk

Guest services

Housekeeping (once per stay)

Outdoors

Garden
In a nature reserve

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
3 accessible parking spaces
Fixed shower seat
Grab bar in shower
Hand-held showerhead
Height-adjustable showerhead
Lift
Sign language-capable staff
Smooth flooring in room
Stair-free path to entrance
Tile flooring in room
Valet for wheelchair-equipped vehicles
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible bathroom vanity
Wheelchair-accessible business centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Room amenities

Bedroom

Down comforter
Pillow menu
Premium bedding

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

43-inch LED TV with premium digital channels
First-run films
Pay films
Streaming services

Air conditioning
Desk
Desk chair
Heating
Individual decor
Individual furnishings
Laptop workspace
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Late check-in fee: NZD 20 for check-in between midnight and 7:00 AM

Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 2:00 AM

Front desk staffed during limited hours

If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, front desk (limited hours)

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for NZD 50.0 per day.

Cots (infant beds) are available for NZD 50.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: from approximately NZD 23 for adults and from NZD 20 for children
Late check-in fee: NZD 20 for check-in between midnight and 7:00 AM
Crib (infant bed) fee: NZD 50.0 per day
Rollaway bed fee: NZD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and debit cards. Cash is not accepted.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

AWA Hotel Hotel

AWA Hotel Rotorua

AWA Hotel Hotel Rotorua

Frequently asked questions

What is the cancellation policy at AWA Hotel?

AWA Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at AWA Hotel?

As of 21 Dec 2024, prices found for a 1-night stay for 2 adults at AWA Hotel on 22 Dec 2024 start from NZ$163.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at AWA Hotel?

Yep, AWA Hotel has a free self car park.

What makes AWA Hotel a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at AWA Hotel.

Does AWA Hotel serve breakfast?

Yeah, continental breakfast is on offer daily from 7:30 AM to 9:00 AM.

Is there a free airport shuttle available at AWA Hotel?

No, AWA Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at AWA Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at AWA Hotel?

Check-in begins at 3:00 PM. Check-out time is 10:00 AM.

Are pets allowed at AWA Hotel?

No, pets are not allowed.

AWA Hotel Reviews

8.0

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

10/10 Excellent

Source

11 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Maybe need a big fridge..

Stayed 2 nights in Nov 2024

6/10 Okay

Sharon

27 Oct 2024

Liked: Cleanliness

Very noisy when we arrived with small children running around. Once everyone settled down for the night it was nice & quiet.

Stayed 1 night in Oct 2024

10/10 Excellent

Eddie

14 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Awa hotel is a great choice if you travel to Rotorua.It is located at the gateway of Rotorua.No traffic to be worried.Right across the skyline.Walkable.It is also easy access to Mitai Maori Village.The hotel have 3 meals options. Food was delicious.The room spacious and comfortable.Very clean.Many choices for families.The best choice for you in Rotorua.

Stayed 1 night in Sep 2024

2/10 Terrible

Bhavik

Travelled with family and small children

10 Sept 2024

Disliked: Cleanliness, staff & service, amenities

We stayed for 2 nights and our stay was included with breakfast. Checked in late at around 9pm. I was asked to pay $50 deposit at the time of check in despite paying in full for the total stay via credit card at the time of check in. I was advised that $50 will be refunded to you on the day of check out. It has been more than 48 hours and i still have not received refund. By the way i was never informed at the time of booking that they do charge deposit as well. On Saturday morning we were given buffet breakfast which was fine. We were advised that on Sunday morning the breakfast will be anything from their menu. When we went for a breakfast on Sunday we got told that we can only order two items from the menu as they can’t make anything else. Very poor communication and coordination. We were only allowed to choose from bacon and egg and omelet. My wife was a vegetarian and there were no options from their menu that we were allowed to order despite paying extra for the breakfast. We requested the staff that if we could do few hours late check out as it was a Sunday and since we did do late check in, we were hoping that they can understand us. But, no, instead they asked us to pay extra money for 2 hours of late check out. Upon requesting few times to try and understand our situation they kept not listening to us and said my boss said to charge. The front staff has language barrier and difficult to understand customers point of view. I think their hotel is 1 star. Avoid it.

Stayed 2 nights in Sep 2024

4/10 Poor

Darren

Travelled with family

1 Sept 2024

Liked: Cleanliness

Disliked: Staff & service, amenities

Feels like it quotes a new hotel and so the rooms were nice and clean and fresh. But once this place gets a little old- it wont have much going for it. You get what you pay for after all. It was an inexpensive nightly rate and it was a cheap feeling place. The two main problems for me was that the rooms was just too hot. People had chairs propping open the doors to the hallway to get cool air in. I did the same. But that bit made it very noisy. The room had a thermostat - but heaven know why - because the reductionist told that it doesn’t control anything. “The temperature of all rooms is centrally controlled and cannot be adjusted”. Meanwhile everyone was overheating. Terrible service, pointless setup in a new hotel! Said problem - I’m assuming it’s wooden built rather than concrete. It’s just plain noisy. Can hear people walking around on the floor above. From 530am people readying to leave / not much chance of sleep after that. I won’t be staying again.

Stayed 1 night in Aug 2024

10/10 Excellent

Sam

Travelled with group

23 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice property, helpful staff with clean rooms. Staff let us borrow umbrellas to use on the tree canopy walk when it was raining at no charge

Stayed 2 nights in Aug 2024

10/10 Excellent

Frankie

Travelled with family, Travelled with family and small children, Travelled with partner

4 Aug 2024

Liked: Amenities

My second time staying here and won’t be my last! Very comfortable beds, bedding and towels are clean. Really nice environment I feel comfortable here.

Stayed 1 night in Aug 2024

8/10 Good

Sunny

20 Jul 2024

Stayed 1 night in Apr 2024

2/10 Terrible

null

Travelled with family

18 Jul 2024

Liked: Cleanliness

Disliked: Staff & service, room comfort

Budget- poorly run “hotel”

When we arrived the front desk were unable to find our booking, after 30 minutes waiting they gave us a room. The room sleeps 4 (as booked), there was only one chair, one stool, 2 cups, 2 glasses 2 bathtowels, one hand towel, hand soap only, no hygiene kit at all(shower caps, moisturisure, etc..), The beds are very uncomfortable. The mattresses are very soft and uneven. We paid for breakfast. The breakfast was terrible: no hot water, no coffee or tea prepared. The staff expect the guest to fill the kettle and turn it on themselves and the milk was sour. Also there were no alternative milk options such as oat or soy. The food was got cold very quickly as the plate warmers were not on. The dining area was freezing cold as the heating was not on. The breakfast option was very limited and there was no cereal for the children. When we tried to talk to reception about it, after not being interested in finding a solution just ignored us and picked up the phone to talk to someone else.

Stayed 2 nights in Jul 2024

4/10 Poor

Linda

Travelled with family, Travelled with family and small children

12 Jul 2024

Disliked: Staff & service, property conditions & facilities

When we entered the door staff were screaming at each other and stressed. screaming at customers. No customer service. People were waiting for an hour in line to get access to their rooms. The worst experience I have ever had. Laundry was piled up round the corridors of the hotel, beds in the hallway. The place looked untidy and unprofessional. Cleaning staff were working hard but other staff not showing them respect. I will avoid this hotel in the future. Not enough safe car parking.

Stayed 1 night in Jun 2024

10/10 Excellent

Anthea

30 Jun 2024

Stayed 2 nights in Mar 2024

8/10 Good

Verified traveller

23 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good one night stay

Good hotel for one night, mattress not very comfortable though. Overall good hotel.

Stayed 1 night in Jun 2024

10/10 Excellent

Arent

Travelled with family

19 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was modern, clean, and very comfortable with plush bedding and excellent amenities. The hotel's location is perfect—close to Rotorua's top attractions yet peaceful. The ample parking was also convenient. Overall, my experience at AWA Hotel was outstanding. The combination of comfort, location, and excellent service makes it a top choice in Rotorua.

Stayed 1 night in Jun 2024

8/10 Good

Navjot

9 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jun 2024

8/10 Good

Virginia

3 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I like the family feel.it was very clean nice an warm easy access to your rooms complimentary items at main reception. Games for kids a dairy next door.very happy with our stay there thanke

Stayed 2 nights in Jun 2024

8/10 Good

Karen

1 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good amenities for what i needed bed and shower. A rugby league team was also staying there so very noisy

Stayed 1 night in May 2024

4/10 Poor

Tiana

31 May 2024

Liked: Staff & service

Disliked: Room comfort

Stayed 1 night in May 2024

8/10 Good

Laarni

18 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

N/a

Stayed 1 night in Apr 2024

8/10 Good

Thomas

10 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in May 2024

8/10 Good

Suzy

5 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It was a lovely place to stay. Staff were friendly and welcoming. The room was nice and clean, and nice and fresh. However the bedding was too small for the bed so it wasn’t big enough to share with 2 in the bed. Also the beds were hard and the pillows to soft. Other than that was a lovely stay.

Stayed 1 night in May 2024

10/10 Excellent

Ani

Travelled with partner, Travelled with group

1 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely workers and very nice room

2/10 Terrible

Bronwyn

Travelled with family

29 Apr 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The owner is not nicer person

Stayed 2 nights in Apr 2024

4/10 Poor

Mariette

Travelled with family, Travelled with family and small children

28 Apr 2024

Disliked: Cleanliness, staff & service, amenities

The room was tidy upon entering and looked inviting, but during our stay little things popped up, beds are hard as rocks to sleep on, very uncomfy, cobwebs in the bathroom fan extractor blowing around, no side tables with lamps so you have to use the main light for lighting, horrible at night when you want to try relax, the bathroom sink had mold around it aswell. In the two days staying there atleast 6 new staff were at the front reception, some are young and misinformed about the policies especially the bond policy it does not get released back to you upon checkout (one staff member said it did) it takes 10 business days apparently (another staff member said) little to no parking at night time made us feel uneasy at night not having our car outside the hotel under the cameras, its first in first serve with the parking. The hotel has certain guests with gang affiliation who stay there so be prepared for that with yelling and screaming, especially on their drug cumdowns. The owner likes to yell alot and talk very fast aswell, doesnt seem to actually listen to customers, would rate this place a 2/10 to stay. Never again.

Stayed 2 nights in Apr 2024

4/10 Poor

Angela

26 Apr 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Stayed 1 night in Apr 2024

4/10 Poor

Tina

Travelled with family

25 Apr 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The staff were amazing and made up for alot of the issues. The rooms seem new and modern..But there is no furniture only beds, 1 x bedside table, small benchtop with kettle. Tiny fridge that cant fit anything it. No where to put your luggage. Very odd,cOne arm chair. It was advertised as sound proofed!! Only theres no carpet and you can hear everything above..walking, stomping, door slamming alllll night. Outside our room was a sensor light which kept going off and lighting up half our room. Mattresses are incredibly cheap. But again we loved the staff day and night. You get what you pay for and it was very well priced...i would stay again but not on the bottom floor.

Stayed 1 night in Apr 2024

AWA Hotel

Photo gallery for AWA Hotel

Reviews

Very good

Popular amenities

Explore the area

Room options

View all photos for Superior Double Room

Superior Double Room

Highlights

View all photos for Deluxe Double Room

Deluxe Double Room

Highlights

View all photos for Deluxe Twin Room

Deluxe Twin Room

Highlights

View all photos for Superior Triple Room

Superior Triple Room

Highlights

View all photos for Deluxe Triple Room

Deluxe Triple Room

Highlights

View all photos for Triple Room

Triple Room

Highlights

View all photos for Deluxe Twin Room

Deluxe Twin Room

Highlights

View all photos for Luxury Triple Room

Luxury Triple Room

Highlights

View all photos for Twin Room

Twin Room

Highlights

View all photos for Grand Triple Room

Grand Triple Room

Highlights

View all photos for Twin Room (1 Double Bed + 1 Single Bed)

Twin Room (1 Double Bed + 1 Single Bed)

View all photos for Grand Triple (3 Double Beds)

Grand Triple (3 Double Beds)

View all photos for Triple Room (1 Double Bed + 2 Single Beds)

Triple Room (1 Double Bed + 2 Single Beds)

View all photos for Luxury Triple (3 Double Beds + 1 Sofa/Sofa Bed + Accessible Capacity)

Luxury Triple (3 Double Beds + 1 Sofa/Sofa Bed + Accessible Capacity)

View all photos for Deluxe Triple Room (2 Double Beds + 1 Single Bed)

Deluxe Triple Room (2 Double Beds + 1 Single Bed)

View all photos for Superior Triple Room （3 Double Beds + 1 Sofa/Bed）

Superior Triple Room （3 Double Beds + 1 Sofa/Bed）

View all photos for Deluxe Twin (2 Double Beds)

Deluxe Twin (2 Double Beds)

View all photos for Superior Double Room (1 Double Bed And 1 Double Sofa/Bed)

Superior Double Room (1 Double Bed And 1 Double Sofa/Bed)

View all photos for Deluxe Double (1 Double Bed)

Deluxe Double (1 Double Bed)

View all photos for Deluxe Twin Skyline View (2 Double Beds)

Deluxe Twin Skyline View (2 Double Beds)

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About the area

Rotorua

What's nearby

Getting around

Restaurants

About this property

AWA Hotel

Languages

Property amenities

Internet

Parking and transport

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Accessibility

Room amenities

Bedroom