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ibis Rotorua

3.5 star property
Eco-certified hotel in Rotorua with free parking

Photo gallery for ibis Rotorua

Property grounds
Exterior
Front of property
Restaurant
Hypo-allergenic bedding, down duvets, desk, blackout curtains

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning
The current price is NZ$149
includes taxes & fees
27 Apr - 28 Apr

Explore the area

Map
Lake End Rangiuru Street, Po Box 348, Rotorua, 3010
  • Eat Street
    ‪2 min walk‬
  • Polynesian Spa
    ‪14 min walk‬
  • Skyline Rotorua
    ‪6 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪14 min drive‬

Room options

View all photos for Twin Room, 2 Double Beds, Lake View

Twin Room, 2 Double Beds, Lake View

Twin Room, 2 Double Beds, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Lake view
  • 22 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Lake view
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, 2 Double Beds, City View

Hypo-allergenic bedding, down duvets, desk, blackout curtains

Twin Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • City view
  • 22 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • City view
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Rotorua

Ibis Rotorua puts you in the heart of Rotorua, within steps of Eat Street and Matariki Hangi & Maori Cultural Performance. Highlights at this eco-friendly hotel include in-room LED TVs. .This business-friendly hotel offers concierge services, a 24-hour front desk and a garden. Added amenities include Wi-Fi in public areas and laundry facilities. There's also the convenience of free self parking. .Near this 3.5-property class Rotorua hotel, you'll find Skyline Rotorua.

What's nearby

  • Eat Street - 2 min walk - 0.2 km
  • Tamaki Maori Village - 11 min walk - 1.0 km
  • Rotorua Central Mall - 12 min walk - 1.1 km
  • Polynesian Spa - 14 min walk - 1.2 km
  • Skyline Rotorua - 6 min drive - 4.5 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • ‪Pig & Whistle Historic Pub - ‬6 min walk
  • ‪Lone Star - ‬1 min walk
  • ‪Third Place Cafe - ‬8 min walk
  • ‪Social Club - ‬4 min walk
  • ‪Brew | Craft Beer Pub - ‬2 min walk

About this property

ibis Rotorua

Eco-certified hotel in Rotorua with free parking
As a guest of ibis Rotorua, you'll find tour/ticket assistance, a garden, and concierge services. Public spaces have WiFi for a fee. The eco-certified ibis Rotorua also features laundry facilities, dry cleaning/laundry services, and a front desk safe. Free self parking is available. You'll have access to the indoor pool at a partner property.

Smoking is allowed in designated areas at this 3.5-star Rotorua hotel.

  • 145 guestrooms or units
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers for purchase
  • Lift
  • Smoking in designated areas
  • Water dispenser
Ibis Rotorua offers 145 air-conditioned accommodations with a hairdryer and an iron/ironing board. Beds feature down duvets. 42-inch LED televisions come with premium satellite channels. Bathrooms include a shower and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Japanese, Malay, Spanish, Thai

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The price is NZ$209
includes taxes & fees
27 Apr - 28 Apr
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Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • Available in some public areas: WiFi (NZD 10 per day)

Parking and transport

  • Electric car charging station on site
  • Free offsite parking
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Things to do

  • Bicycle rentals
  • Indoor pool (guest access)

Family friendly

  • Access to nearby indoor pool
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with premium satellite channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: NZD 10.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: NZD 10.00 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Ibis Hotel Rotorua
Ibis Rotorua
Rotorua Ibis
Ibis Rotorua Hotel Rotorua
ibis Rotorua Hotel
ibis Rotorua Hotel
ibis Rotorua Rotorua
ibis Rotorua Hotel Rotorua

Frequently asked questions

What is the cancellation policy at ibis Rotorua?

Ibis Rotorua offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at ibis Rotorua?

As of 7 Apr 2025, prices found for a 1-night stay for 2 adults at ibis Rotorua on 27 Apr 2025 start from NZ$149.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at ibis Rotorua?

Yep, ibis Rotorua has a free self car park.

Is there a free airport shuttle available at ibis Rotorua?

No, ibis Rotorua does not offer an airport shuttle service.

What time are check-in & check-out at ibis Rotorua?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at ibis Rotorua?

No, only service animals are allowed.

Is there a golf course on site at ibis Rotorua?

There isn't one on site, but Government Gardens Golf is a short 14-minute walk away.

ibis Rotorua Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 352 out of 1001 reviews
Rating 8 - Good. 393 out of 1001 reviews
Rating 6 - Okay. 173 out of 1001 reviews
Rating 4 - Poor. 48 out of 1001 reviews
Rating 2 - Terrible. 35 out of 1001 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Trish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Mar 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice quite enjoyable stay. Just as we expected.
Stayed 1 night in Mar 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful
Stayed 1 night in Feb 2025

8/10 Good

Melvin

Travelled with family
Stayed overnight for a planned visit to Hell's Gate. A decent hotel, that was located around the corner from Eat Street. Finding it was easy, and parking was a breeze, so if I were to visit again, I would certainly like to stay again.
Stayed 1 night in Feb 2025

10/10 Excellent

Shabbir

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and quiet with lots of parking. Close to for shops that are open until late
Stayed 1 night in Jan 2025

2/10 Terrible

Lee

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid 1 star hotel.
Ibis Rotorua was terrible. Rooms were not ready until 2.5 hours after checkin time. Room was dirty and had very stained carpet. Broken chair in room. Could not enter building from downstairs carpark after 7pm as card reader was not working, had to walk up to street level and enter through front door. I would not recommend staying here.
Stayed 1 night in Jan 2025

10/10 Excellent

Hayley

Stayed 1 night in Jan 2025

4/10 Poor

carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Joseph

Travelled with partner
Liked: Cleanliness
Arrived half an hour before check in , our room wasn’t ready so we asked for recommendations on what to do. The gentleman on the desk was really helpful and gave us 2 great recommendations. We arrived back at the hotel at 4:00pm to a large queue waiting to check in. Our room wasn’t ready , so we waited about 15 mins and were given our keys. They didn’t work so went back to reception and had to queue again . It was apparent that nobody’s keys were working and every time you left your room you had to then re queue for someone to come and let you back in. The issue was only resolved when we came back from our evening meal. We understand this was a computer issue but felt it could have been handled better and doesn’t explain why our room wasn’t ready at 4:00pm when check in was 2:00pm. On checking out , nothing was said and no apology given.
Stayed 1 night in Jan 2025

6/10 Okay

Sj

Stayed 1 night in Jan 2025

4/10 Poor

Mark

Disliked: Property conditions & facilities
The room was small, smaller than I remember last time I was there. The two beds double beds had maybe 12" between them, and not much room to walk around them.
Stayed 1 night in Jan 2025

10/10 Excellent

Paul

Stayed 1 night in Dec 2024

6/10 Okay

Nani

Travelled with family
Liked: Staff & service
Disliked: Amenities
Bed spacing in the room was terrible . Not enough space for 2 adults1 child. Lucky we checked in late because we went straight o sleep. Buffet breakfast finished early @ 9am unable to sleep in because breakfast paid for. Positives Staff provided excellent customer service both night check in staff & morning staff. Great security.
Stayed 1 night in Dec 2024

6/10 Okay

Stacy

Disliked: Staff & service
Carpet in my room was dirty, no extras not even small travel sized items in the room.
Stayed 1 night in Dec 2024

10/10 Excellent

Hunter

Stayed 3 nights in Dec 2024

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Breakfast good but could be warmer. Did always refill items when asked.
Stayed 2 nights in Dec 2024

6/10 Okay

Deearn

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked 4 rooms, unable to access the 3 rooms for over three hours after check in time (travelling with babies very inconvenient) Towels in the rooms were damp. Room air conditioning was not cool enough making the rooms hot. Not much explanation given on facilities. Disappointed travellers
Stayed 1 night in Dec 2024

8/10 Good

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and spec - no frills but good
Stayed 2 nights in Dec 2024

4/10 Poor

Swagata

Disliked: Cleanliness, staff & service, room comfort
Room poorly lit, no/bad toilettes, room not good, service not great. Only plus was the location
Stayed 2 nights in Dec 2024

2/10 Terrible

Swetha

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We went to check in, they said they have to clean the room and come later. Do they take money late or give discount - they didn’t . Dirty room , carpet stained and the bed and towels dirty smell. Totally horrible experience in ibis. Never recommend this hotel to anyone. Please do not waste your money going fo this hotel.
Stayed 2 nights in Dec 2024

6/10 Okay

Mingli

Travelled with family
Disliked: Amenities, property conditions & facilities
average
Stayed 1 night in Dec 2024

8/10 Good

Jo

Travelled with family
A good stay. Staff were very helpful.
Stayed 2 nights in Dec 2024

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, property conditions & facilities
Clean and comfy room with a great shower. Easily walkable to restaurants and shopping.
Stayed 2 nights in Dec 2024

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Brian

Liked: Cleanliness, staff & service
Close to lake etc . Table under window needs more support otherwise very happy
Stayed 1 night in Dec 2024