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Melia Tortuga Beach

5.0 star property
Luxury resort on the beach, with 4 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Melia Tortuga Beach

Terrace/patio
Exterior
On the beach, white sand, beach cabanas, sun-loungers
Lobby
On the beach, white sand, beach cabanas, sun-loungers

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Room service
    Room service
  • Parking included
    Parking included
  • All-inclusive
    All-inclusive
  • Gym
    Gym

Explore the area

Map
Urbanizacao da Cabocan ZDTI Ponta Preta, Santa Maria, Sal
  • Ponta Preta
    15 min walk
  • Viveiro Botanical Garden & Zoo
    4 min drive
  • Nazarene Church
    5 min drive
  • Sal Island (SID-Amilcar Cabral Intl.)
    15 min drive

Room options

View all photos for Suite, 2 Bedrooms (4 Adults)

32-inch flat-screen TV with satellite channels, TV

Suite, 2 Bedrooms (4 Adults)

Highlights

Furnished balcony or patio
Separate dining area
Air conditioning
Free cots/infant beds
Fridge
Dining table
Flat-screen TV
2 bedrooms
  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Suite, 2 Bedrooms (2 Adults 2 Children)

32-inch flat-screen TV with satellite channels, TV

Suite, 2 Bedrooms (2 Adults 2 Children)

Highlights

Furnished balcony or patio
Separate dining area
Air conditioning
Free cots/infant beds
Fridge
Dining table
Flat-screen TV
2 bedrooms
  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Suite, 2 Bedrooms (3+1)

32-inch flat-screen TV with satellite channels, TV

Suite, 2 Bedrooms (3+1)

Highlights

Furnished balcony or patio
Separate dining area
Air conditioning
Free cots/infant beds
Fridge
Dining table
Flat-screen TV
2 bedrooms
  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Dining table
Flat-screen TV
Blackout curtains
Separate bath and shower
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Villa, 3 Bedrooms, Private Pool

Villa, 3 Bedrooms, Private Pool

Villa, 3 Bedrooms, Private Pool

Highlights

Garden
Furnished balcony or patio
Separate dining area
Private pool
Air conditioning
Free cots/infant beds
Fridge
Dining table
  • 115 sq m
  • Sleeps 6
  • 1 Queen Bed and 4 Single Beds

View all photos for Villa, 4 Bedrooms, Private Pool

Villa, 4 Bedrooms, Private Pool | Terrace/patio

Villa, 4 Bedrooms, Private Pool

Highlights

Garden
Furnished balcony or patio
Separate dining area
Private pool
Air conditioning
Free cots/infant beds
Fridge
Dining table
  • 152 sq m
  • Sleeps 8
  • 1 Queen Bed and 6 Single Beds

View all photos for Family Suite (3+1)

32-inch flat-screen TV with satellite channels, TV

Family Suite (3+1)

Highlights

Furnished balcony or patio
Separate dining area
Air conditioning
Free cots/infant beds
Fridge
Dining table
Flat-screen TV
2 bedrooms
  • 65 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living room

Suite, 1 Bedroom

Highlights

Furnished balcony or patio
Separate dining area
Air conditioning
Free cots/infant beds
Fridge
Dining table
Flat-screen TV
Separate bedroom
  • 45 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite, 2 Bedrooms

32-inch flat-screen TV with satellite channels, TV

Family Suite, 2 Bedrooms

Highlights

Furnished balcony or patio
Separate dining area
Air conditioning
Free cots/infant beds
Fridge
Dining table
Flat-screen TV
2 bedrooms
  • 65 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Family Suite, 2 Bedrooms (2 Adults + 2 Children)

32-inch flat-screen TV with satellite channels, TV

Family Suite, 2 Bedrooms (2 Adults + 2 Children)

Highlights

Furnished balcony or patio
Separate dining area
Air conditioning
Free cots/infant beds
Fridge
Dining table
Flat-screen TV
2 bedrooms
  • 65 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Villa, 3 Bedrooms, Private Pool (4 Adults + 2 Children)

Villa, 3 Bedrooms, Private Pool (4 Adults + 2 Children)

Villa, 3 Bedrooms, Private Pool (4 Adults + 2 Children)

Highlights

Garden
Furnished balcony or patio
Separate dining area
Private pool
Air conditioning
Free cots/infant beds
Fridge
Dining table
  • 115 sq m
  • Sleeps 6
  • 1 Queen Bed and 4 Single Beds

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About the area

Sal

A luxury stay in Sal awaits you at Melia Tortuga Beach. You'll be within a 20-minute walk of Ponta Preta and 1.8 km (1.1 mi) from Viveiro Botanical Garden & Zoo. Highlights at this all-inclusive resort include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at YHI SPA can include massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. The buffet restaurant, Spices, serves international cuisine and is open for breakfast, lunch and dinner. My Bar Beach Lounge Area is the resort's own cocktail bar. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and Turkish bath/hammam. Other amenities include a children's swimming pool and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Sal resort, you'll be 3.2 km (2 mi) from Nazarene Church and 3.3 km (2 mi) from Santa Maria Pier.
View more Resorts in SalOpens in a new window

What's nearby

  • Ponta Preta - 15 min walk - 1.3 km
  • Santa Maria Beach - 7 min drive - 4.2 km
  • Santa Maria Pier - 7 min drive - 4.2 km
  • Kite Beach - 10 min drive - 5.0 km
  • Shark Bay Beach - 19 min drive - 4.5 km

Getting around

  • Sal Island (SID-Amilcar Cabral Intl.) - 15 min drive

Restaurants

  • ‪Restaurant Cabo Verde Riu Funana - ‬5 min drive
  • ‪Restaurante Espargos - ‬4 min drive
  • ‪Melia Dunas Spices Restaurant - ‬8 min walk
  • ‪The Dubliners - ‬5 min drive
  • ‪Bikini Beach Bar - ‬7 min walk

About this property

Melia Tortuga Beach

Luxury resort on the beach, with 4 outdoor swimming pools
Melia Tortuga Beach is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Melia Tortuga Beach, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a poolside bar. This all-inclusive resort also offers a children's pool, a fitness centre and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Sal resort.

  • 270 guestrooms or units
  • 2 levels
  • 4 dining venues
  • 4 bars or lounges
  • Built in 2010
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Melia Tortuga Beach offers 270 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. Rooms open to furnished balconies or patios. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include a separate bath and shower, bidets, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

YHI SPA has 4 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Portuguese, Spanish

Property amenities

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Aqua Nikkey
  • My Bar Beach Lounge Area
  • Pasta Nostra
  • Secret Garden
  • Spices

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the boardwalk/promenade
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Banquet hall
  • Built in 2010
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Dining table
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Laptop-compatible safe
  • Living room
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.49 per person, per night. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 4)
  • Facilities fee: EUR 20 per person, per day and includes use of: sauna; spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, debit cards and cash.

Property is also known as

Meliá Tortuga Beach All Inclusive All-inclusive property Sal
Meliá Tortuga Beach Resort
Meliá Tortuga Beach Resort Sal
Meliá Tortuga Beach Sal
Meliá Tortuga Beach All Inclusive Sal
Meliá Tortuga Beach All Inclusive All-inclusive property
Meliá Tortuga Beach All Inclusive
Meliá Tortuga Inclusive Sal

Frequently asked questions

What is the cancellation policy at Melia Tortuga Beach?

Melia Tortuga Beach offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Melia Tortuga Beach?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Melia Tortuga Beach on 11 Dec 2024 start from NZ$539.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Melia Tortuga Beach?

Yep, Melia Tortuga Beach has a free self car park. Onsite parking is limited.

Are there any beaches close to Melia Tortuga Beach?

The closest beach to Melia Tortuga Beach is Santa Maria Beach (2.7 km).

Is there a spa on site at Melia Tortuga Beach?

Yep, YHI SPA is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Melia Tortuga Beach have a pool?

Melia Tortuga Beach has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Melia Tortuga Beach?

Melia Tortuga Beach features 4 outdoor pools, a full-service spa and 4 restaurants.

What makes Melia Tortuga Beach a romantic place to stay?

A hot tub and beachfront dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Melia Tortuga Beach.

Is there a free airport shuttle available at Melia Tortuga Beach?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Melia Tortuga Beach?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Melia Tortuga Beach?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Melia Tortuga Beach?

No, only service animals are allowed.

Melia Tortuga Beach Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 73 out of 199 reviews" "
Rating 8 - Good. 80 out of 199 reviews" "
Rating 6 - Okay. 22 out of 199 reviews" "
Rating 4 - Poor. 14 out of 199 reviews" "
Rating 2 - Terrible. 10 out of 199 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

susan alison

Stayed 10 nights in Jun 2024

4/10 Poor

Vanessa

Stayed 2 nights in Jan 2024

10/10 Excellent

RAMALINGAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was kept clean with lots of food options and activities. Beach side was amazing with Turquoise blue water. All inclusive bars was amazing. A must for a sunny beach seeker
Stayed 7 nights in Dec 2023

2/10 Terrible

Andrew

Travelled with family
Disliked: Amenities, property conditions & facilities
Not 5 star as sold, at most 3 star and very disappointing.
Stayed 7 nights in Dec 2023

10/10 Excellent

Raphael

Stayed 2 nights in Mar 2023

10/10 Excellent

Anabela

Stayed 6 nights in Nov 2022

6/10 Okay

Joshua

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The atmosphere and landscaping looks really great. However, we couldn’t make reservations for dinner because they were always full, minutes after opening time. It was nearly impossible to get hot water in our villa so we took cold showers every night. Lastly, none of the bars would make any drinks without alcohol. For being “all inclusive” they only mean for people who drink alcohol. We stayed in a hotel in Praia that had burning hot water and was a fraction of the cost. I won’t be staying here again.
Stayed 2 nights in Nov 2022

6/10 Okay

Vince, Atlanta

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property staff was not courteous nor helpful when I called ahead and told them I’d land early. Upon arrival, I had to wait 5 hours for an “early” check in. The food was not good. The redeeming quality is the beach.
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WiFi is only available in the bar or pool area, not in room. Weak WiFi reception whenever it was available. Long wait time (2 hours) for dinner although reservation was made. You are required to make a dinner reservation however there was no availability to even make a reservation in advance as all restaurants were completely reserved. Housekeeping cleaning was incredibly poor. Trash was not taken out for days, small bugs crawling everywhere, same unclean sheets were being used to make the bed even though requested for new clean sheets. TV cable and phone service stopped working. There is an extra charge for pool/beach towels even with all inclusive. Overall a poor experience and one of the worst hotels I’ve ever stayed at.
Stayed 7 nights in Feb 2020

10/10 Excellent

Ola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout, scenery, the food and drinks were all good.
Stayed 4 nights in Feb 2020

10/10 Excellent

MrsEdewor, Nigeria

Travelled with family
The hotel gives breakfast, lunch and dinner which is amazing
Stayed 8 nights in Dec 2019

8/10 Good

Kerry

Liked: Cleanliness, property conditions & facilities, room comfort
My stay
Food was good but not great and the staff (with a few exceptions) weren't the friendliest. They weren't rude but some had a demeanor like they didn't want to be there or you were putting them out. The WiFi was terrible.
Stayed 6 nights in Jul 2019

8/10 Good

Racky, Northampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like all hotels there was good and bad..... but overall good value for a family of four: *Nice grounds, all buildings only 2 storey so felt homely and nice that there is a choice of a noisy or a quiet pool. Pools were a bit too cold but got in eventually. *Sunbed reservation/usage caused friction amongst the guests as there were not enough for all guests at peak times whilst others where reserved with towels but unused for hours. Think this needs to be resolved as lying in the sun is what a Cape Verde holiday is all about. *Aqua restaurant was lovely, Grill was good with nice setting, whilst the other 2 were fine with lots of choice - our teenage boys said best cooked meat ever! *Good drinks range - lovely cava, red wine and cocktails. Beer, white wine and rose not so good. *Used the gym daily but 3 of the 5 machines were broken for the whole time (reported this on day 1), however they are dependent on an external company coming to fix them. *Our air conditioning unit went wrong and they arrived within 10 mins of reporting it and fixed it soon after. *Very appreciative of the daily maid service who made our beds - thank you! Staff were mostly lovely especially the bar staff. Would stay there again.
Stayed 7 nights in Mar 2018

10/10 Excellent

Sarah, Cornwall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect family holiday
On arrival, we were greeted with fruit cocktails as we booked in. We were taken by buggy down to our accommodation overlooking the pool which was spacious, clean and well presented. We were travelling as a party of four with two adults and two teenagers. There was free wifi in the apartment which the teenagers were very pleased about and we could even get wifi on the beach! There were four restaurant, three of which you need to book for evening meal and we would recommend that you book for the week on the day you arrive. Our favourite was O'Grill, which was on the beach. Others liked Waterside restaurant and Aqua restaurant. Spices buffet restaurant always had plenty of choice and space and doesn't need to be booked. The food was very good quality and quantity. Drinks were always available from the main three bars and they make a lovely cup of coffee in the Sway bar by reception. If you want a good trip out then go and see Fransisco by the Beach Bar (He usually had a yellow top on and wooly hat). Island tour is a must although prepare for a few added expenses to get into some locations and for lunch. Takes pens, paper etc and anything for the children in the Shanty Town if you go there. There were always sunbeds available whether by the pool or on the beach which are included in the price but take pegs for your towels as it may be windy. The staff were always polite and helpful. We would love to go back again.
Stayed 7 nights in Feb 2018

8/10 Good

carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartments nice with a kitchen (although no kitchenware available, except a few glasses). The beach is nice but rocky. Food is acceptable, but not exceptional.

8/10 Good

Ian, blackpool

Liked: Cleanliness, staff & service, room comfort
Short winter sun break
Good hotel location, good beach and several pools to use. Food excellent with very helpful and friendly staff. The accommodation whilst acceptable is of a UK 3star standard, basic comfort similar to a travel inn. The constant all year round wind that these islands are known for detracts from the glorious sunshine.
Stayed 4 nights in Feb 2018

6/10 Okay

jules0022, kent, uk

Don’t want to sound spoilt .. really needed a break, but disappointing food, service and accommodation - I’m sorry to say this.. I did relax .. and it was a welcome break. Not a 5* in my opinion. Take woolly jumpers, socks, blankets and waterproofs in February!
Stayed 7 nights in Feb 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
1st and last time in an “all inclusive” resort
- Ineffective cleaning, having found tables and shelves in the housing unit with layer of dust and areas to be cleaned under furniture; - Poor comfort, given that the beds were not ready for the coolest weather felt during our stay and one of the rooms had no AC unit; - Facilities not according to the advertised category of the hotel unit given the poor maintenance and already evident aging of the structure, without the existence of, for example, a full body mirror, in room tea and coffee facilities, and the existence of sheets with holes; - Employees, most of them cordial but not very active in customer service, and most of the times disorganized and with evident lack of training; - Low quality-price ratio, with the clear intention to show variety in detriment of quality, both in the quality of materials and spaces, and in its aesthetic treatment, and in the food and beverages available, where imported canned goods have almost taken over the place of fresh and local products, not to mention drinks included in the concept with indescribable quality; - Free Wi-Fi extremely unstable and unavailable for long periods; - Food in a 5* hotel cannot contain canned fruit, unnatural juices, industrial pastries, poor selection of bread and wines, table paths in poor condition and not replaced after each use, poorly cleaned tables with vestiges of food remains from previous users, dirty floors and impossible to sanitize (for example in dining rooms with floorboards with interstice slits)
Stayed 3 nights in Feb 2018

6/10 Okay

Debra, Purfleet, England

Liked: Cleanliness, staff & service
Disliked: Room comfort
Close to a nice beach
The staff are very friendly and cheerful. The room is cleaned every day and clean towels are provided. The bedding seemed to be changed each day too. The room we had was a two bedroomed to bathroom apartment. It was spacious. There was a microwave and a cooker. But on arrival there were no cups or spoons or glasses. There was air con in the lounge and the double bedroom. I had the twin room and I was surprised to find I had no air con in my room. I wondered why I should not need it, I am an adult and the same as the guests in the double room. This meant I had to sleep with the window open, which was still warm, but the mosquitoes came to visit me. I was too hot with the window closed. The food was plenty in the main dining room called Spices. There were 3 other restaurants, which keeps the same menu all the time. We were there for 3 weeks, it gets boring, so mostly we used Spices Restaurant. The entertainment was dire. It was very repetitive and there was no variation to the type of entertainment. There were on just 2 occasions in the 3 weeks that we were entertained. The bars are nice and on the all inclusive band you can get cocktails. The beach was very nice, but the sunbeds were the most uncomfortable I have ever laid on, so I chose to lay on the sand. The beach towels are provided and they are good quality, soft and big. This place is perfect if you want to do nothing on your holiday.
Stayed 21 nights in Dec 2017

10/10 Excellent

Mario, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Complete hotel, spacious with fantastic pools for the whole family, good food for all tastes.
Stayed 7 nights in Sep 2017

8/10 Good

Anne-Marie, West Midlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Compact complex with great staff interaction
Just returned from Cape Verde. Island is very poor and appreciates a little extra in way of tips or sweeties/crayons/books for children. Tortuga Beach was wonderful. No stress is the catchword!! Unlike the neighbouring very large soulless complexes next door, this was a great little find. Still large enough to be quiet but everything to hand. Once the AI band is on -its enjoy yourself all the way. Very impressed the size of the rooms - had apartment 307 - upper floor right by reception but not noisy. 2 bed 2 baths and a kitchen. OK kitchen wasn't equipped, except for a kettle and a fridge - but why would you want to cook on an AI holiday!?! All kept clean by the ladies that do...!! Food was plentiful in all eating areas. Something for everyone and all tastes. Staff very friendly and helpful. Would certainly return to this hotel. But remember to take your midge repellents. They will try to eat you. Saw some terrible bites on people.. mostly bitten by the beach area of resort - which again is very picturesque. Great holiday. Thank you.
Stayed 7 nights in Sep 2017

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Nice Place - Horrible service
Nice property. Nice Beach. Nice pools. Horrible service especially in the restaurants. Very average food. They need to get their act together. No wi-fi in the room unless you pay extra for the levels service (40 euros per person per day). This is do not disclosed when you book.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
charter holiday crowd
wifi cover was poor, many mosquitos. Food was very varied. There are not enough beds by pool or beach for the hundreds of guests and people try to park towel on bed for the entire day. The beach is perfect sand but rocks do not permit entry into the water. A charter flights all inclusive crowd with. The free alcohol is of poor unbranded quality. Staff are exceptionally nice and hard working and kitchen does an effort to vary food.

8/10 Good

lutz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
seaside resaurant GRILLO and pool Restaurant WATERSIDE are nice with good Ambiente and Service. Main Restaurant is too packed and loud

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cheap hotel and low level to be a Melia
No wifi in the room just in common areas Gym if you can call it gym machines old and broken Underpands hanging in a try in front of our window Food not nice We will not repeat