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Holman Riverfront Park Hotel Salem, Tapestry by Hilton

3.5 star property
Salem hotel in Central Area with 2 restaurants and 24-hour fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holman Riverfront Park Hotel Salem, Tapestry by Hilton

Room, 1 Queen Bed
Meeting facility
Meeting facility
2 restaurants, breakfast served
55-inch TV with digital channels, iPod dock, MP3 dock

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • Parking available
    Parking available
  • Laundry
    Laundry

Explore the area

Map
195 Commercial Street SE, Salem, OR, 97301
  • Salem Convention Center
    3 min walk
  • Salem Riverfront Carousel
    4 min walk
  • Salem Riverfront Park
    4 min walk
  • Salem, OR (SLE-McNary Field)
    11 min drive

Room options

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Kitchenette

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Kitchenette

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Mini-fridge
Dishwasher
TV
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Kitchenette (Balcony, Bathtub)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Kitchenette (Balcony, Bathtub)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Mini-fridge
Dishwasher
TV
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Balcony, Corner

Room, 1 Queen Bed, Balcony, Corner | Living area

Room, 1 Queen Bed, Balcony, Corner

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Kitchenette (Mobility, Roll-In Shower)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Kitchenette (Mobility, Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Mini-fridge
Dishwasher
TV
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility/Hearing, Roll In Shower)

Room, 1 King Bed, Accessible (Mobility/Hearing, Roll In Shower)

Room, 1 King Bed, Accessible (Mobility/Hearing, Roll In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Mini-fridge
Dishwasher
TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Kitchenette

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Kitchenette

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Mini-fridge
Dishwasher
TV
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds

55-inch TV with digital channels, iPod dock, MP3 dock

Junior Suite, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 5
  • 2 Queen Beds

Similar properties

Exterior

The Grand Hotel - Salem

Pool
Hot tub
Breakfast included
Pet-friendly
4.6 out of 5, Wonderful, (1038)
The price is NZ$412
for 1 night
includes taxes & fees
9 Dec - 10 Dec
The Grand Hotel - Salem

About the area

Salem

Holman Riverfront Park Hotel Salem, Tapestry by Hilton puts you in the heart of Salem, within steps of Capitol City Theater and Salem Riverfront Carousel. Highlights at this hotel include 2 restaurants, a 24-hour gym and a bar/lounge. .The coffee shop, Lip Service Cafe, is open for breakfast and lunch. 1350 square feet (125 square metres) of event facilities include 7 meeting rooms and conference space. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning local cuisine breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .Places within a 5-minute walk of this 3.5-property class Central Area hotel include Salem Convention Center and Salem Riverfront Park.

What's nearby

  • Salem Riverfront Park - 4 min walk - 0.4 km
  • Elsinore Theater - 6 min walk - 0.5 km
  • Oregon State Capitol - 11 min walk - 1.0 km
  • Willamette University - 11 min walk - 1.0 km
  • Salem Hospital - 13 min walk - 1.1 km

Getting around

  • Salem Station - 6 min drive
  • Salem, OR (SLE-McNary Field) - 11 min drive

Restaurants

  • ‪Archive Coffee & Bar - ‬3 min walk
  • ‪Noble Wave - ‬2 min walk
  • ‪Straight From New York Pizza - ‬3 min walk
  • ‪Rudy's Steakhouse - ‬3 min walk
  • ‪Azuls Taco House - ‬2 min walk

About this property

Holman Riverfront Park Hotel Salem, Tapestry by Hilton

Salem hotel in Central Area with 2 restaurants and 24-hour fitness centre
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1350 square feet (125 square metres) and includes conference space. A 24-hour fitness centre, gift shops/newsstands, and concierge services are also featured at the business-friendly Holman Riverfront Park Hotel Salem, Tapestry by Hilton. For a fee, parking is available.

This 3.5-star Salem hotel is smoke free.

  • 1 building
  • 127 guestrooms or units
  • 7 levels
  • 2 dining venues
  • Conference rooms
  • 1350 sq ft of conference space
  • 125 sq. m of conference space
  • Built in 2022
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
Holman Riverfront Park Hotel Salem, Tapestry by Hilton offers 127 accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature down duvets. Televisions come with premium digital channels. Bathrooms include baths or showers and hairdryers.

This Salem hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (USD 23 per day; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 10:30 AM for a fee: USD 5 to 20 for adults and USD 5 to 20 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Lip Service Cafe
  • Pacific Standard

Family friendly

  • Free cot
  • Highchair
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 1,350 square feet of conference space
  • 7 meeting rooms

Outdoors

  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift (122 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Built in 2022
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with premium digital channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per night
  • Only dogs and cats are allowed
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 5.00 to 20.00 for adults and USD 5.00 to 20.00 for children
  • Valet parking fee: USD 23.00 per day (in/out privileges)
  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holman Riverfront Park Hotel Salem, Tapestry by Hilton Hotel
Holman Riverfront Park Hotel Salem, Tapestry by Hilton Salem

Frequently asked questions

What is the cancellation policy at Holman Riverfront Park Hotel Salem, Tapestry by Hilton?

Holman Riverfront Park Hotel Salem, Tapestry by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holman Riverfront Park Hotel Salem, Tapestry by Hilton?

As of 25 Nov 2024, prices found for a 1-night stay for 2 adults at Holman Riverfront Park Hotel Salem, Tapestry by Hilton on 23 Dec 2024 start from NZ$285.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holman Riverfront Park Hotel Salem, Tapestry by Hilton?

Yep, Holman Riverfront Park Hotel Salem, Tapestry by Hilton has secured covered valet parking with in/out privileges for USD 23.00 per day.

What makes Holman Riverfront Park Hotel Salem, Tapestry by Hilton a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Holman Riverfront Park Hotel Salem, Tapestry by Hilton.

Is Holman Riverfront Park Hotel Salem, Tapestry by Hilton family-friendly?

You bet! With amenities such as laundry facilities, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Holman Riverfront Park Hotel Salem, Tapestry by Hilton is a hit with families.

Does Holman Riverfront Park Hotel Salem, Tapestry by Hilton serve breakfast?

You bet, local cuisine breakfast is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Holman Riverfront Park Hotel Salem, Tapestry by Hilton?

No, Holman Riverfront Park Hotel Salem, Tapestry by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at Holman Riverfront Park Hotel Salem, Tapestry by Hilton?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Holman Riverfront Park Hotel Salem, Tapestry by Hilton?

Check-in begins at 4:00 PM. Check-out time is noon.

Holman Riverfront Park Hotel Salem, Tapestry by Hilton Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 146 out of 216 reviews" "
Rating 8 - Good. 38 out of 216 reviews" "
Rating 6 - Okay. 18 out of 216 reviews" "
Rating 4 - Poor. 4 out of 216 reviews" "
Rating 2 - Terrible. 10 out of 216 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Stayed 1 night in Aug 2024

8/10 Good

Cassandra

Stayed 2 nights in Aug 2024

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Abner

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing experience! I’ve travelled all over the US and this hotel has to be by far the most pleasant and courteous hotel around. EVERYONE was so kind and attentive to our needs. We will definitely plan to stay there again when we return in the future.
Stayed 5 nights in Aug 2024

10/10 Excellent

Vann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Noisy traffic on city streets
Stayed 2 nights in Aug 2024

10/10 Excellent

Samantha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived at the property without any knowledge of the area and were relieved at how clean and well kept it was. The staff was kind and friendly with my boys and made our stay very pleasant. Our room was clean and well kept upon arrival and exceeded our expectations. We will likely be staying at The Holman again when visiting Salem.
Stayed 4 nights in Jul 2024

10/10 Excellent

Michael

Travelled with partner
Wonderful stay, great location! Georgie’s restaurant attached to the resort was wonderful! Overall you can’t go wrong staying here! Thx
Stayed 1 night in Jul 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
The gym in nice
Stayed 1 night in Jul 2024

2/10 Terrible

Gerardo

Disliked: Cleanliness
This hotel did not find my reservation. I had to stay at a different hotel. did not stay in this hotel.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, the onsite restaurant, the facilities, and the service! Easy and affordable valet parking!
Stayed 1 night in Jul 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Krzysztof

Stayed 2 nights in Jul 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Our stay was good, super friendly staff.
Stayed 1 night in Jul 2024

10/10 Excellent

Ana

Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and modern and large rooms
So good to have a large suite style room when traveling with family.
Stayed 1 night in Jul 2024

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROs: Our suite was nice. The kitchen had quality plates and utensils. Two TVs, one facing the bed and one facing the sofa allowed us to view different shows simultaneously. The walk-in shower was spacious and the hanging pumps for the shampoo, conditioner, and body wash were helpful. The lobby provided ample seating and had a good coffee/breakfast counter. It was also convenient to have a restaurant adjacent to the lobby. CONs: There were no dresser drawers in the suite so we hung what we could on hangers, but pretty much had to pull our clothes from our suitcases. The suite could also use a full-length mirror and some wall pictures. OVERALL: We enjoyed our stay at this hotel and would return if we are ever back in the area.
Stayed 4 nights in Jun 2024

10/10 Excellent

Erin, Vancouver

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Jul 2024

10/10 Excellent

Nikita, Chicago

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent new hotel in prime Salem location.
Stayed 3 nights in Jun 2024

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was fine, parking was not great
Stayed 2 nights in Jun 2024

10/10 Excellent

J.R.

Stayed 1 night in Jun 2024

8/10 Good

John Charles

Liked: Cleanliness, amenities, property conditions & facilities
One of the best things about the hotel was the valet parking because the men and women who handled it were efficient and very helpful in general. One of my issues with hotel staff the world over is that the staffs often do not know how to direct their patrons to fairly important locations. Sometimes, the problem comes from staff members who commute to the hotel from another city. I understand that problem, but a hotel should include giving directions as part of their training program. I had a very tough time navigating all the one-way streets in Salem and could have used a clear set of directions. The worst part of my stay had absolutely nothing to do with the hotel. Appaarently, the cool thing to do in Salem on a weekend is to remove or modify the muffler on a car and drive around the central business district. I can't imagine what it must be like to eat outside at the many restaurants. The racket goes on at all hours.
Stayed 2 nights in Jun 2024

8/10 Good

tracie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
just ok restaurant made the difference
nice place, funny you cant get help with your bags. all parking is valet, if all spots in front waiting for valet are full you have to circle the block. Housekeeping great job when they come.They gave us a room key to occupied room by mistake, luckily we didn't walk in on someone changing just saw their clothes in the closet. Great restaurant and staff. not sure would stay again for the price.
Stayed 3 nights in Jun 2024

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Jill, Santa Fe

Travelled with group
Liked: Cleanliness, property conditions & facilities
The hotel is new and nice accommodations. The staff were okay. You have to use their valet parking as the area seems a little dicey and you don’t want to leave your car in the street. I had a $5 bill in my pocket to give to the valet when leaving, but neither guy so much as made eye contact when we were struggling to put heavy bags in the trunk of the car, so I didn’t tip-they just stood by the hotel door, talking to each other, after giving us the keys. When we let the front desk person know that the tv reception wasn’t working properly, not getting regular broadcast stations nor the sound syncing with the speaking of the TV programs, she kind of shrugged. The dinner last night at the adjacent hotel restaurant was inexplicably delayed. Not terribly but the restaurant was nearly empty at 5pm, and it took 20-25 min to get our Cobb salads from the time we ordered, and the waitress failed to check if we needed a drink refill. Hotel was pretty, near a large city park with great walking trails. I wouldn’t go back however. Not up to Hilton’s standards in terms of customer service.
Stayed 2 nights in Jun 2024