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The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel

4.5 star property
Luxury hotel connected to a shopping centre in Salem with 3 restaurants
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel

3 restaurants, Italian cuisine
Exterior
Premium bedding, in-room safe, desk, laptop workspace
3 restaurants, Italian cuisine
Reception

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Parking available
    Parking available
  • Spa
    Spa
  • Room service
    Room service
  • Pet-friendly
    Pet-friendly

Explore the area

Map
17 Via Toscana, Salem, NH, 03079
  • Tuscan Village Salem
    11 min walk
  • The Mall at Rockingham Park
    12 min walk
  • SMG Primary Care of Southern New Hampshire
    5 min drive
  • Boston, MA (BOS-Logan Intl.)
    45 min drive

Room options

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Smart TV
Sofa bed
Blackout curtains
Premium bedding
Designer toiletries
Private bathroom
  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Smart TV
Blackout curtains
Premium bedding
Designer toiletries
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Corner

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Corner

Highlights

Soundproofed
Air conditioning
Smart TV
Blackout curtains
Premium bedding
Designer toiletries
Private bathroom
Hairdryer
  • 37 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Smart TV
Blackout curtains
Premium bedding
Designer toiletries
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed with Sofa bed (Hearing Accessible)

Highlights

Soundproofed
Air conditioning
Smart TV
Sofa bed
Blackout curtains
Premium bedding
Designer toiletries
Private bathroom
  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (Mobility Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Smart TV
Blackout curtains
Premium bedding
Designer toiletries
Private bathroom
Hairdryer
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Smart TV
Blackout curtains
Premium bedding
Designer toiletries
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (Hearing Accessible)

Highlights

Soundproofed
Air conditioning
Smart TV
Blackout curtains
Premium bedding
Designer toiletries
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Smart TV
Blackout curtains
Premium bedding
Designer toiletries
Private bathroom
Hairdryer
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Smart TV
Blackout curtains
Premium bedding
Designer toiletries
Private bathroom
Hairdryer
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Hearing Accessible)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Hearing Accessible)

Highlights

Soundproofed
Air conditioning
Smart TV
Blackout curtains
Premium bedding
Designer toiletries
Private bathroom
Hairdryer
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
La Quinta Inn & Suites by Wyndham Salem NH
Pet-friendly
Parking included
Free WiFi
Air conditioning
4.0 out of 5, Very good, (1003)
The price is NZ$200
for 1 night
includes taxes & fees
20 Nov - 21 Nov
La Quinta Inn & Suites by Wyndham Salem NH

About the area

Salem

You'll be connected to a shopping centre at The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel, and within just a 15-minute stroll of Tuscan Village Salem and The Mall at Rockingham Park. Highlights at this luxury hotel include 3 restaurants, a full-service spa and a 24-hour gym. .A day of pampering at Bella Viaggio Salon and Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and mani/pedis. The restaurant, Tuscan Kitchen, serves Italian cuisine. At the hotel's own lounge bar, you can stop for a drink. Plus you'll find free Wi-Fi in public areas, a seasonal outdoor swimming pool and a coffee shop/cafe. Each morning local cuisine breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .With a stay at this 4.5-property class Salem hotel, you'll be 3.7 km (2.3 mi) from SMG Primary Care of Southern New Hampshire and 4.1 km (2.5 mi) from Canobie Lake Park.

What's nearby

  • Tuscan Village Salem - 11 min walk
  • The Mall at Rockingham Park - 12 min walk
  • SMG Primary Care of Southern New Hampshire - 5 min drive
  • Canobie Lake Park - 5 min drive
  • Atkinson Country Golf Course - 13 min drive

Getting around

  • Lawrence Station - 17 min drive
  • Logan International Airport (BOS) - 45 min drive

Restaurants

  • ‪SHS Cafeteria - ‬3 min drive
  • ‪McDonald's - ‬17 min walk
  • ‪Starbucks - ‬14 min walk
  • ‪Starbucks - ‬13 min walk
  • ‪Panera Bread - ‬16 min walk

About this property

The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel

Luxury hotel connected to a shopping centre in Salem with 3 restaurants
The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel offers its guests a full-service spa, a 24-hour fitness centre, and a seasonal outdoor pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 4 meeting rooms available. Spa services, gift shops/newsstands, and coffee/tea in common area are also featured at the luxury The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel. Parking is available for a fee.

This Tuscan-style Salem hotel is smoke free.

  • 1 building
  • 165 guestrooms or units
  • 3 dining venues
  • Conference rooms
  • Built in 2023
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel offers 165 air-conditioned accommodations with laptop-compatible safes and espresso makers. Beds feature premium bedding. 42-inch Smart televisions come with digital channels and Netflix. Bathrooms include baths or showers, designer toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Bella Viaggio Salon and Spa. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 10 per day)
  • Valet parking on site (USD 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 to 25 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Caffe Artisan
  • The Rooftop
  • Tuscan Kitchen

Family friendly

  • Grocery/convenience store
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 4 meeting rooms

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Hardwood flooring in public areas
  • Lift
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Tuscan architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 150 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 15 to 25 per person
  • Uncovered self-parking fee: USD 10 per day
  • Valet parking fee: USD 25 per day
  • Pet fee: USD 150 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector, a security system and a first aid kit in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • The seasonal pool will open in May and close in September.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Frequently asked questions

What is the cancellation policy at The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel?

The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel?

As of 6 Nov 2024, prices found for a 1-night stay for 2 adults at The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel on 5 Dec 2024 start from NZ$300.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel?

Yep, The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel has an uncovered self car park for USD 10 per day.

Are there any beaches close to The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel?

The closest beach to The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel is Windham Town Beach (6.3 km).

Is there a spa on site at The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel?

Yep, Bella Viaggio Salon and Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel have a pool?

The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel has a seasonal outdoor pool. The pool is open from May to September.

What makes The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel.

Does The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel serve breakfast?

Sure does, local cuisine breakfast is served daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel?

No, The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

The Artisan At Tuscan Village, Salem, A Tribute Portfolio Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 147 out of 187 reviews" "
Rating 8 - Good. 21 out of 187 reviews" "
Rating 6 - Okay. 5 out of 187 reviews" "
Rating 4 - Poor. 5 out of 187 reviews" "
Rating 2 - Terrible. 9 out of 187 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Antonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, well-appointed, and the staff very accommodating.
Stayed 1 night in Aug 2024

10/10 Excellent

Mikal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome 👏
Amazing
Stayed 1 night in Aug 2024

10/10 Excellent

Nicolas

Stayed 2 nights in Jul 2024

10/10 Excellent

peter

Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Romana

Liked: Cleanliness, staff & service, property conditions & facilities
Another great stay
Stayed 2 nights in Jul 2024

2/10 Terrible

Kristine

Stayed 1 night in Jul 2024

8/10 Good

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was woken up in the middle of the night due to a fire alarm. Had to wait out for 30 minutes with no compensation. The pool was very overcrowded but became present once the crowd lightened. Lots of food options in the area.
Stayed 1 night in Jul 2024

2/10 Terrible

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Lisneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! great location, love the pool and rooftop bar. However, weekends seems to be pretty busy at this hotel with weddings and stuff and check-in may be delayed.
Stayed 1 night in Jul 2024

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Megan

Stayed 2 nights in Jun 2024

10/10 Excellent

Emily Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Brian

Travelled with partner
Every body was very nice and accommodating
Stayed 1 night in Jul 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy to park, great location.
Stayed 1 night in Jul 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a weekend stay!
Stayed 1 night in Jul 2024

10/10 Excellent

Yinan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great design and clean
Stayed 1 night in Jul 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As close to perfect as you can get.
Check in was excellent (shout out to Yerenia). Rooms were clean, fresh. Pool was very nice. We stayed in even while it rained. Restaurant has some delicious olive oil. Ahi Tuna & Beef Tartare were delicious. Servers were very friendly. Customer service was top tier at all point of contact. Bartender was very cool. Made some nice drinks. My kids absolutely loved their stay. I wish I had more time to explore the neighboring businesses. We were only in town foe the night, but we will definitely return end of August for a longer stay.
Stayed 1 night in Jul 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

6/10 Okay

Alexis

Liked: Cleanliness
Disliked: Staff & service, amenities
I booked a 2 night stay at the Artisan hotel at Tuscan Village for a staycation and much needed time off. Check in was a breeze but I was told pool wristbands would be needed for the next day and the rooftop was closed. The next day I came down at about 11am for my passes and immediately felt put off and was asked if I was staying there lol I had my room key card in hand and she asked for my picture ID which is appreciated. She then asked if I was going there right now and how long I’d stay. I responded with I’m not sure I’m heading to grab coffee and a bite next door. She (Stephanie) then looked over at Vanessa who’s a manager and said “what is she asking for” extremely unprofessional and annoyed to say the least. I was completely confused at this point, Stephanie came back to explain there’s limited capacity at the pool today dude to the Fourth of July week (lol never heard of this at any resort/hotel ever.) she explained it’s best to return when I’m done getting food and return to grab them as they are doing time slots and condo residents have first choice of the pool lol. I was completely stunned at this point and had no other choice but to agree to come back. I walked out to the parking lot where my car was parked and passed by the pool I was even more surprised to see a handful of people laying out and 1 couple in the pool. I truly felt judged and humiliated. The next day on the fourth I was told by Chris a manager pool is only for residents that day lol complete waste
Stayed 2 nights in Jul 2024

8/10 Good

Tiago, Marlborough

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall a great experience minus the staff which they seem nice but are extremely busy all the time which brings their service quality down. Would recommend getting more people at the front desk. Everything else fantastic experience.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Stayed 1 night in Jul 2024

2/10 Terrible

Edgar

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
It took me about 20 mins to confirm my reservation, then I came back for check in and took an extra 30 mins waiting in line while two staff members without sense of urgency tried to manage 15-20 guests trying to check in, any manager would have solved this issue adding staff members during high volume times. It was crazy to see lack of organization.
Stayed 1 night in Jul 2024