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PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

4.0 star property
Family-friendly resort with 2 restaurants and 2 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

Aerial view
Interior
Aerial view
Exterior
In-room safe, desk, free WiFi, bed sheets

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast available
  • Parking included
  • Pool
  • Housekeeping
The price is NZ$332
includes taxes & fees
1 Jan - 2 Jan 2025

Explore the area

Map
Rambla Del Parc s/n, Salou, 43840
  • Ferrari Land
    8 min walk
  • PortAventura World
    8 min walk
  • PortAventura Caribe Aquatic Park
    8 min walk
  • Reus (REU)
    23 min drive

Room options

View all photos for Standard Room, 3 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

In-room safe, desk, free WiFi, bed sheets

Standard Room, 3 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Satellite channels
In-room safe
Desk
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 4 adults (Port Aventura tickets & 1 Ferrari Land ticket)

In-room safe, desk, free WiFi, bed sheets

Standard Room, 4 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Satellite channels
In-room safe
Desk
Daily housekeeping
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

In-room safe, desk, free WiFi, bed sheets

Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Satellite channels
In-room safe
Desk
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

In-room safe, desk, free WiFi, bed sheets

Standard Room, 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Satellite channels
In-room safe
Desk
Daily housekeeping
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

In-room safe, desk, free WiFi, bed sheets

Standard Room, 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Satellite channels
In-room safe
Desk
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

In-room safe, desk, free WiFi, bed sheets

Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Satellite channels
In-room safe
Desk
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

In-room safe, desk, free WiFi, bed sheets

Standard Room, 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Satellite channels
In-room safe
Desk
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

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4.2 out of 5, Very good, (495)
The price is NZ$128
for 1 room
includes taxes & fees
14 Jan - 15 Jan
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About the area

Salou

A family-friendly stay in Salou awaits you at PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land. Within just a 10-minute stroll, you'll find PortAventura World and Ferrari Land. Highlights at this resort include 2 restaurants, 2 outdoor swimming pools and a water park. .The buffet restaurant, El Merida, serves international cuisine and is open for breakfast, lunch and dinner. Club Maya is the resort's own bar. Enjoy the seasonal outdoor swimming pool, kids' swimming pool, waterslide and pool loungers. Added amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning buffet breakfast is served between 8:00 AM and 10:30 AM. There's also free self parking, along with the convenience of a free theme park shuttle. .Sights within a 15-minute walk of this Salou resort include PortAventura Caribe Aquatic Park and Tourist Office of Salou.
View more Resorts in SalouOpens in a new window

What's nearby

  • Ferrari Land - 8 min walk
  • PortAventura World - 8 min walk
  • Lumine Mediterránea Beach Club & Golf Community - 10 min drive
  • Cala Font Beach - 11 min drive
  • Llevant Beach - 11 min drive

Getting around

  • Salou Port Aventura Station - 7 min walk
  • Barcelona El Prat Airport (BCN) - 74 min drive

Restaurants

  • ‪Racó de Mar - ‬11 min walk
  • ‪Cervecería de l'Estació - ‬12 min walk
  • ‪Black Bull - ‬16 min walk
  • ‪Lazy Wave - ‬16 min walk
  • ‪Gran Café de Salou - ‬6 min drive

About this property

PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

Family-friendly resort with 2 restaurants and 2 outdoor pools
Some rates at PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land offers its guests a water park (surcharge), 2 outdoor swimming pools, a waterslide, and a seasonal outdoor pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi.

A children's pool, a rooftop terrace, and an arcade/games room are also featured at the family-friendly PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land. Limited free parking is available on a first-come, first-served basis.

This 4-star Salou resort is smoke free.

  • 501 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 4 bars or lounges
  • Built in 2002
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool
PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land offers 501 air-conditioned accommodations with a safe and a hairdryer. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers and complimentary toiletries.

This Salou resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

Catalan, English, French, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free offsite parking within 50 metres
  • Free theme park shuttle
  • Free uncovered self parking on site
  • Limited on-site parking (max 10 spaces per unit)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 6 to 15 for adults and EUR 6 to 15 for children
  • 2 restaurants
  • 4 bars/lounges
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bar Maya
  • Club Maya
  • El Coyote
  • El Merida
  • La Bahía

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Games
  • Playground
  • Table tennis
  • Water park
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free theme park shuttle
  • Highchair
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All reservations include Portaventura Park access for all guests included in the reservation and for all days of the stay and 1 ticket for Ferrari Land per stay.
Theme park opening dates and times vary seasonally. Guests are advised to contact the property in advance for more information.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
On the day of arrival guests may drop off luggage and complete registration early in order to access the park prior to check-in time, but will not be able to access guestrooms until after 3 PM.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 6 to 15 for adults and EUR 6 to 15 for children
  • Towels fee: EUR 15 per person, per stay (or guests may bring their own)
  • Facilities fee: EUR 10 per person, per day and includes use of: sauna; spa tub; spa; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and debit cards; cash is not accepted
This property uses solar energy
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property uses solar energy.

Property Registration Number HT-000770

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This resort caters to LGBTQ+ guests.
  • The seasonal pool will open in April and close in October.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

PortAventura El Paso
PortAventura El Paso Salou
PortAventura Hotel El Paso Theme Park Tickets Included Salou
PortAventura Hotel El Paso Salou
El Paso At Portaventura Hotel
PortAventura Hotel El Paso All Inclusive Salou
PortAventura Hotel El Paso Theme Park Tickets Included
PortAventura El Paso Theme Park Tickets Included Salou
PortAventura El Paso Theme Park Tickets Included
Aventura Paso Theme Park Tick

Frequently asked questions

Is parking available at PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?

Yep, PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land has a free self car park. Onsite parking is limited (max 10 spaces per unit).

How much does it cost to stay at PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land on 1 Jan 2025 start from NZ$327.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?

The closest beach to PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land is Llevant Beach (1.7 km).

Does PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land have a pool?

PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open from April to October.

Does PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?

PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land features 2 outdoor pools, 2 restaurants and 4 bars.

Is PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as highchairs in the guestrooms, it's no surprise that PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land is a hit with families.

Does PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land serve breakfast?

Sure does, buffet breakfast is available daily from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?

No, PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land does not offer an airport shuttle service.

Is there a bar or restaurant at PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?

No, pets are not allowed.

PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 141 out of 397 reviews" "
Rating 8 - Good. 164 out of 397 reviews" "
Rating 6 - Okay. 54 out of 397 reviews" "
Rating 4 - Poor. 28 out of 397 reviews" "
Rating 2 - Terrible. 10 out of 397 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Oleh

Travelled with family and small children
Just old hotel what you need to dust off. Strange system with dinner drinks: staff doesnt explaine to you that coca-cola from automachine is not included and after if you take drinks - they are like seagles come to you and ask you to pay. Very low-level english. Old bathrooms. Nothing special.
Stayed 4 nights in Sep 2024

6/10 Okay

Ellen

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
A good stop for Port Aventura: Top tips included
The hotel is ok, swimming pool is fun, reception area clean and organised and the theme park is amazing so the tickets were what made this stay. A few things to note: The breakfast times were really not right they will give you a 45 min window in which you will spend the first 10 min going in and the last 10 being reminded you need to leave. This was really not explained on arrival and the first day we arrived at half past (thinking we just had to arrive within the timeframe chosen on the app) and immediately being reminded we needed to leave… the park is a good 15 -20 min walk to the park gate. the walking inside the park is insane so be prepared, this hotel does not include early morning entry (those that are inside the park do) and last, our room was ok there were a few cobwebs in the ceiling crevices which meant my children refused to sleep in the top of the bunk bed and we were eaten by mosquitoes (obviously the spiders were not working hard enough ;)) so take repellent. Also, disappointingly our room was about half the size of the room in the main building that some friends had booked directly with port aventura (same class and price, but they had a bigger cleaner room with a reception and sofa) request these in advance if possible. This is a trip for the kids and they loved it so that’s all we really cared for. The hotel has things to improve but as a theme park hotel it did the job.
Stayed 3 nights in Aug 2024

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the benefits of all inclusive but not a 4 star
All inclusive option is really not worth, the lunch is basically the snack bar with some extras between 1 and 3. But its limited. Its alive with Mosquitos, with us all been bitten and loads of other people having been bitten. Was there for 10 days sheets never changed. Towels changed daily. Breakfast and dinner run at set times, and you can. Pick the times on the app. But because you only have 40 mins for breakfast and 1 hour for dinner its a rush and the food options are ok if your there for 2 or 3 days if longer dont bother.
Stayed 10 nights in Jul 2024

8/10 Good

Elvira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mum & 12yr old son trip
Check in was a pleasure staff were pleasent. changed room on day 2 as sewer smell got too bad but this was all dealt with swiftly. The bathrooms are spacious didn’t give 5 stars as they do need a refurb in this area. Outside facilities nice but not cleaned as saw 2 days running someone’s rubbish and cereals had been spilt oh and there’s always a nappy isn’t there! Blame guests firstly! There’s places to refill water bottles and a machine providing hot water fyi if not all inclusive it’s good to know! You can store luggage at end of trip for a fee its a wet safe option. Your key card accumulates points at portaventura on purchases worth knowing and must be presented before payment, rooms are cleaned daily and there is always pleasent staff about if you need anything
Stayed 6 nights in Jul 2024

2/10 Terrible

ROBERT

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect staying
Stayed 1 night in Apr 2024

10/10 Excellent

Michele

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roller Coaster Holiday
Lovely time and parks were amazing
Stayed 3 nights in Sep 2023

6/10 Okay

hayley

Liked: Staff & service
Disliked: Amenities
Pool was lovely No entertainment at night ( apart from a dancing woodpecker,) which is very poor as 20 minutes away from Salou centre. No need to stay there for more than 4 nights
Stayed 5 nights in Aug 2023

8/10 Good

Tony

Travelled with family
Liked: Staff & service, amenities
Toilets down in main reception where the biggest let down..bit of fresh paint around the place would do no harm..couldn't fault it other than that
Stayed 5 nights in Aug 2022

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Great location to the parks. Friendly, helpful staff. Lovely food. Nice rooms. Could have been a bit more entertaining in the evenings but I guess the park itself compensates for that
Stayed 3 nights in Aug 2022

4/10 Poor

Alex

Travelled with family
Disliked: Staff & service
The property is well situated for the theme park and it is also easy to walk to the beach. Parking was no trouble too. It feels like there are too many visitors staying in the hotel for the number of staff and the facilities offered and both at the theme park and in the hotel, the few staff are completely overwhelmed and not trained in crowd management. It was a holiday of queuing and queuing and queuing surrounded by hot tired people in shabby surroundings. Certainly not 4 stars in my opinion and never to be repeated
Stayed 3 nights in Jul 2022

10/10 Excellent

Mr m t hannan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent family holiday
We had a excellent family holiday, room, pool and food excellent, snack bar food by the pool was so good! Only thing missing is entertainment on a night time, but overall we loved our stay.
Stayed 7 nights in Jul 2022

10/10 Excellent

ELVINAS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect except the fact that on the check in and check out days there were only 1-2 people manning the reception. This has resulted in 30-40mins wait on check in and check out days. Also, people were just cutting the queue for simple questions or problems about their room but staff didn’t seem to be too bothered which made the wait even longer. Nonetheless, really good food, extremely friendly staff and really good proximity to the park. Can’t go wrong with that! Also you get free park entry on all days you are day - even on your check out day!!
Stayed 3 nights in Jun 2022

4/10 Poor

Andrea

Stayed 1 night in Jul 2022

10/10 Excellent

Anthony

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
As always we love the pool, we love the buffet. Plus near to park and the inclusive tickets. It's great value.
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Efficient check in. Good amenities
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
El Paso
Stayed at the hotel previously when all inclusive, rang hotel who advised I could upgrade on arrival to all inc as recently had hotel cancelled but then wouldn’t let me upgrade upon arrival! Although other pre arranged were allowed. We did enjoy our break away and made the most of the hotel/weather
Stayed 7 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Maybe not the best time to go...
What was good: parking, space in the room, staff (especially the cleaning staff and those over the reception), the park, the pool, great breakfast. Not so great: we had to change rooms since the sink was broken, and it was great that we changed but I would have expected an apology for that and maybe some help with the moving. Most restaurants were closed and the options were few - and then the restaurant staff would keep asking you to leave after an hour.
Stayed 3 nights in Jul 2021

6/10 Okay

Lee

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Expected a bit more for the price
Just OK for the price, room is nice and big and pool area is lovely. As others have said, rooms really miss having a small fridge meaning you have to keep buying really expensive water unless you walk the 1km to Salou. Lacked any sort of personal touch for a 4 star hotel. Huge queues at check in and allocated breakfast time slots.
Stayed 2 nights in Jul 2021

6/10 Okay

Marc De Wett

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Nice stay
Was nice stay but can imagine during tourist this hotel will collapse totally Expect 10 min on each order by pool super nice staff just absolutely inexperienced Rooms were really humid and all our clothing was “wet” after short time They should redo their interior from cheap wood to hard wood not to get doors that can’t close properly etc Ooooh beer draft wasn’t cleaned so serviced dirty beers !!!! Clean your taps after covid !!!! Beers get fermented All you may guessed I’m in same industry But hey rest was ok 👌
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Hotel room was fine although no tea or coffee making facilities. Buffet dinner and breakfast repetitive with little variation throughout the week. Theme park very busy and Express tickets worthless as so many people have them. Good option to have dinner at other hotels and restaurants in the park.
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Amenities
The location is ideal for the theme park. The facilities are very good. The setings and layout of the hotel is fantstic. The food is good, very good in parts, poor in others. The rooms disapoint. The walls are so thin you can hear everything next door. The pillows are hard. The floors were dirty. And we were covered in bites at the end of our holiday, which we suspect was bed bugs, as this has been noted in reviews previously. Its a great shame because with more effort from the hotel, staff and cleaners, it could be so much more. This hotel, as other on the site are worth the money if just the theme parks are your thing as your hotel room card is your pass into the park. If the theme park is not your thing, I would choose other better priced and better quality hotels in Salou. Although it sounds harsh in parts, because there is a lot of things they get right, it's just some basic stuff they miss out on which better managed would bring this hotel up a notch.
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Really lovely. Helpful staff. Will return again soon. Very good value for money.
Stayed 4 nights in Oct 2019