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Viva V Samana by Wyndham, A Trademark Adults All Inclusive

4.5 star property
Adults-only beachfront resort with outdoor pool

Photo gallery for Viva V Samana by Wyndham, A Trademark Adults All Inclusive

Outdoor pool, open 8 AM to 8 PM, free pool cabanas, pool loungers
Outdoor pool, open 8 AM to 8 PM, free pool cabanas, pool loungers
On the beach, white sand, free beach cabanas, sun-loungers
2 bars/lounges, poolside bar, beach bar
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Gym
The current price is NZ$639
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
Blvd Turistico, Bahia de Coson, Las Terrenas, Samana, 32000
  • Coson Beach
    ‪7 min drive‬
  • Playa Bonita
    ‪17 min drive‬
  • Playa Ballenas
    ‪23 min drive‬
  • Samana (AZS-El Catey Intl.)
    ‪26 min drive‬

Room options

View all photos for V Rooms, 2 Queen Bed, Non-Smoking

1 bedroom, premium bedding, free minibar, in-room safe

V Rooms, 2 Queen Bed, Non-Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Separate bedroom
Blackout curtains
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Bungalow, 2 Queen size bed, non-smoking

Bungalow, 2 Queen size bed, non-smoking

Bungalow, 2 Queen size bed, non-smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Separate bedroom
Blackout curtains
Ceiling fan
  • 54.04 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Vibe, Accessible 1 King size bed, non-smoking

Vibe, Accessible 1 King size bed, non-smoking

Vibe, Accessible 1 King size bed, non-smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Separate bedroom
Blackout curtains
Ceiling fan
  • 31.96 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Vibe, 2 Queen size bed, non-smoking

1 bedroom, premium bedding, free minibar, in-room safe

Vibe, 2 Queen size bed, non-smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Separate bedroom
Blackout curtains
Ceiling fan
  • 31.96 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Bungalow, 1 King size bed, non-smoking

Bungalow, 1 King size bed, non-smoking

Bungalow, 1 King size bed, non-smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Separate bedroom
Blackout curtains
Ceiling fan
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for V Rooms, 1 King Bed, Non-Smoking

1 bedroom, premium bedding, free minibar, in-room safe

V Rooms, 1 King Bed, Non-Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Separate bedroom
Blackout curtains
Ceiling fan
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Vibe, 1 King size bed, non-smoking

1 bedroom, premium bedding, free minibar, in-room safe

Vibe, 1 King size bed, non-smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Separate bedroom
Blackout curtains
Ceiling fan
  • 31.96 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Vibe Ocean View Room, 2 Queen bed, Non Smoking

1 bedroom, premium bedding, free minibar, in-room safe

Vibe Ocean View Room, 2 Queen bed, Non Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Separate bedroom
Blackout curtains
Ceiling fan
  • 32 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for V Ocean View Room, 1 king bed, Non Smoking

1 bedroom, premium bedding, free minibar, in-room safe

V Ocean View Room, 1 king bed, Non Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Separate bedroom
Blackout curtains
Ceiling fan
  • 32 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Vibe Ocean View Room, 1 king bed, Non Smoking

1 bedroom, premium bedding, free minibar, in-room safe

Vibe Ocean View Room, 1 king bed, Non Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Separate bedroom
Blackout curtains
Ceiling fan
  • 32 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

About the area

Las Terrenas

A luxury stay in Las Terrenas awaits you at Viva V Samana by Wyndham, A Trademark Adults All Inclusive. You'll be 23.6 km (14.7 mi) from El Salto del Limon. Highlights at this all-inclusive resort include 4 restaurants, 2 bars/lounges and a full-service spa. .A relaxing visit to Coconut Whispers can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The buffet restaurant, Le Marché, serves international cuisine and is open for breakfast, lunch and dinner. Beach Bar is the resort's own cocktail bar. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site outdoor swimming pool and gym. Plus you'll find free Wi-Fi in public areas, a free manager's reception and an outdoor tennis court. There's also free self parking, along with the convenience of an airport shuttle. .Attractions in proximity to this 4.5-property class Las Terrenas resort include Samana Bay and Rincon Beach.
View more Resorts in Las TerrenasOpens in a new window

What's nearby

  • Coson Beach - 7 min drive - 4.3 km
  • Haitian Caraibes Art Gallery - 13 min drive - 5.9 km
  • Punta Popy Beach - 16 min drive - 6.9 km
  • Playa Bonita - 17 min drive - 5.5 km
  • Playa Ballenas - 23 min drive - 8.4 km

Getting around

  • Samana (AZS-El Catey Intl.) - 26 min drive

Restaurants

  • ‪El Lugar - ‬15 min drive
  • ‪El Mosquito Art Bar - ‬15 min drive
  • ‪Cayuco En Bonita - ‬12 min drive
  • ‪El Loro - ‬16 min drive
  • ‪De Charlie Mariscos - ‬11 min drive

About this property

Viva V Samana by Wyndham, A Trademark Adults All Inclusive

Adults-only beachfront resort with outdoor pool
Viva V Samana by Wyndham, A Trademark Adults All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Viva V Samana by Wyndham, A Trademark Adults All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

A free manager's reception is offered daily. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive resort also offers an outdoor pool, outdoor tennis courts and a sauna. Self parking is free.

This 4.5-star Las Terrenas resort is smoke free.

  • 208 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 2015
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Viva V Samana by Wyndham, A Trademark Adults All Inclusive offers 208 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and MP3 docking stations. Rooms open to balconies or patios. Beds feature premium bedding. Guests can make use of the in-room fridges, coffee/tea makers and free minibar items. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Coconut Whispers has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A poolside bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Beach Bar
  • Fusion
  • Le Marché
  • Mar & Fuego
  • MediTerrenas

Things to do

  • Archery
  • Beach volleyball
  • Beach yoga
  • Boat tours
  • Fishing
  • Fitness classes
  • Full-service spa
  • Gym
  • Karaoke
  • Kayaking
  • Motor boating
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Pilates classes
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Tennis lessons
  • Windsurfing

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • IPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 8 September 2025 to 30 September 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the resort will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva V Samana by Wyndham, A Trademark Adults All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • Pool access available from 8 AM to 8 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Frequently asked questions

What is the cancellation policy at Viva V Samana by Wyndham, A Trademark Adults All Inclusive?

Viva V Samana by Wyndham, A Trademark Adults All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Viva V Samana by Wyndham, A Trademark Adults All Inclusive?

As of 1 Apr 2025, prices found for a 1-night stay for 2 adults at Viva V Samana by Wyndham, A Trademark Adults All Inclusive on 20 Apr 2025 start from NZ$639.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Viva V Samana by Wyndham, A Trademark Adults All Inclusive?

Yep, Viva V Samana by Wyndham, A Trademark Adults All Inclusive has a free self car park.

Are there any beaches close to Viva V Samana by Wyndham, A Trademark Adults All Inclusive?

The closest beach to Viva V Samana by Wyndham, A Trademark Adults All Inclusive is Rincon Beach (34.2 km).

Is there a spa on site at Viva V Samana by Wyndham, A Trademark Adults All Inclusive?

Yep, Coconut Whispers is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Viva V Samana by Wyndham, A Trademark Adults All Inclusive have a pool?

Yep, and guests love it! Viva V Samana by Wyndham, A Trademark Adults All Inclusive has a pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger. The pool is open 8 AM to 8 PM. The property will be renovating the swimming pool from September 8 2025 until September 30 2025 (completion date subject to change).

What luxury perks are available at Viva V Samana by Wyndham, A Trademark Adults All Inclusive?

Viva V Samana by Wyndham, A Trademark Adults All Inclusive features a full-service spa, an outdoor pool and free pool cabanas. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Viva V Samana by Wyndham, A Trademark Adults All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Viva V Samana by Wyndham, A Trademark Adults All Inclusive.

Is Viva V Samana by Wyndham, A Trademark Adults All Inclusive family-friendly?

No, Viva V Samana by Wyndham, A Trademark Adults All Inclusive is an adults-only property.

Is there a free airport shuttle available at Viva V Samana by Wyndham, A Trademark Adults All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Viva V Samana by Wyndham, A Trademark Adults All Inclusive?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Viva V Samana by Wyndham, A Trademark Adults All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Viva V Samana by Wyndham, A Trademark Adults All Inclusive?

No, pets and service animals are not allowed.

Viva V Samana by Wyndham, A Trademark Adults All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 511 out of 1125 reviews
Rating 8 - Good. 305 out of 1125 reviews
Rating 6 - Okay. 145 out of 1125 reviews
Rating 4 - Poor. 80 out of 1125 reviews
Rating 2 - Terrible. 84 out of 1125 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Keysha

Stayed 2 nights in Dec 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 4 nights in Dec 2024

2/10 Terrible

Cynthia

Stayed 3 nights in Dec 2024

4/10 Poor

ROSSY

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Gregory, ozone park

Stayed 3 nights in Dec 2024

2/10 Terrible

Zovinar

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of my worst experiences in my entire life and I have traveled over 18 countries. No service whatsoever they try to sell you their viva membership constantly harassing you., I am seeking an attorney. I had no running water for two days. I had to leave the hotel without a shower and traveled the whole day to get to my next destination. Sad part is no one really cares. Stay away as far as you can from this place it is a nightmare and a disaster. I will be seeking a full refund.
Stayed 5 nights in Dec 2024

8/10 Good

Xoan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Dec 2024

10/10 Excellent

Alexander

Stayed 6 nights in Nov 2024

6/10 Okay

Sheyla

Liked: Cleanliness, staff & service, amenities
The facility was nice and the staff was excellent and support friendly the only downside was the food. There wasn't much to choose from and it was very repetitive. But other than that my experience was nice
Stayed 3 nights in Dec 2024

4/10 Poor

Matthew

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Dec 2024

4/10 Poor

Angelos

Liked: Cleanliness
Disliked: Staff & service
Disappointing Stay – Not Recommended We recently spent 16 days at this resort, and unfortunately, it fell far short of expectations. While there were a few positives, poor management and avoidable issues overshadowed our experience. Food Quality & Safety: The food was below average, with very limited options. Despite requesting no pork due to dietary restrictions, pork still ended up on our plates. Mislabeled buffet dishes presented a serious health hazard, particularly for those with allergies. Staff & Service: The front desk staff were unhelpful, condescending, and lacked basic hospitality. No one welcomed us upon arrival or asked about our stay during checkout. Most staff spoke no English, creating a significant communication barrier. Many appeared overworked, tired, and borderline rude, though the cleaning staff were a standout—always smiling, helpful, and pleasant. Facilities & Power Outages: The constant power cuts were the biggest frustration. Outages happened multiple times daily, leaving us without Wi-Fi, lights, TV, or running water. After returning from safari excursions, we couldn’t even shower—completely unacceptable. Highlights: The rooms were clean, spacious, and very comfortable. The animation team was fun, with a great Lion King show. The location is another plus, with beaches and restaurants just a 15-minute drive away. Resort has potential, but the lack of training and management issues ruin the experience.Until improvements are made hard to recommen
Stayed 14 nights in Dec 2024

6/10 Okay

Marileidy

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The food and customer service were excellent, but our stay was overshadowed by high-pressure membership sales, which made us feel uncomfortable. Additionally, our room had no water in the shower upon arrival, the phone was non-functional, and the electricity kept cutting out at night. These issues left a negative impression on what could have been an enjoyable experience.
Stayed 2 nights in Dec 2024

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Rocky start to the stay but the manager quickly resolved all of our issues.
Stayed 7 nights in Nov 2024

10/10 Excellent

Keysha M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's my third time on this property on 2024, I guess you can imagine how much I like this place. They make you feel like family and taking into consideration it's not a huge property you end knowing everybody. The food is good and this time I noticed great improvements in this topic related to presentation and quality of food. The animation team is absolutely the best thing of this Hotel. They are funny, creative and always go the extra mile to keep you entertained. Property gives you a great vibe and the beach is pretty but definitely summer is the best time to enjoy it. I'll keep going back to my home away from home. Special thanks to Leo, Luis Enrique (bar), Ariel, Wagner (sports), Mar, Shelly, Iamdra and Sofia. See u soon!
Stayed 7 nights in Nov 2024

6/10 Okay

Markus

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

JESSICA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Love the overall experience. I would recommend it.
Stayed 4 nights in Nov 2024

6/10 Okay

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel for Adult experiences
Stayed 4 nights in Nov 2024

4/10 Poor

Martin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First I want to say, everyone I spoke to was kind, attentive, and had a positive attitude. The only person that was rude was viva membership people that didn’t even acknowledge my wife. Other than that whatever they advised was badly executed or false. 1. The food was not good, the quality of the food in the buffet was very poor and honestly my wife only ate fruit the entire trip. The dining restaurants weren’t any better. 2. There is no hot water in the bathrooms max is room temperature and the water pressure is really low. 3. We paid for a bungalow because on their website it states there’s a private heated pool which was false we thought ours was broken and when we asked they said no pools are heated. 3. The floor around the pool are very beautiful but my wife and I were holding on to each other to not slip and fall. 4. Room service was so slow, one day we called for towels and to order food and no one answered the phone the entire day we called all throughout the day. I ended up going to the front desk and asking for towels and we got them several hours later. This is a place I wouldn’t recommend to friends and family.
Stayed 6 nights in Nov 2024

10/10 Excellent

Yvana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Love the place, the people, the amenities, the entreteinments! Thank you so much!! we enjoyed every moment! We will come back!!
Stayed 5 nights in Nov 2024

2/10 Terrible

Dayquiria

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The check-in process was absolutely awful. I was told I needed to contact the hotel to add people to my room, which was booked for two. I messaged the hotel and have yet to receive a response. When I arrived my room guests were told they needed to pay a ridiculous fee which totaled to more than my room reservation, for a room that was already paid for. When I complained to Eugenio, the supervisor on duty at the time of check-in, he was extraordinarily rude and dismissive, stating that if I had any issues I could contact Expedia since I booked through them. When I asked for my reservation to be canceled and a refund to be issued as I bo longer wished to stay at the property, he was once again rude and dismissive, telling me to contact Expedia because there was nothing he could do for me. I proceeded to have my other guests check into the Sublime Hotel next door, who was so incredibly accommodating and helpful. We were in Las Terrenas for a wedding, and the staff at check in made it a miserable experience. I will never stay at this property or recommend to anyone. To managerial staff at the hotel and at Viva Wyndham in general— train your staff in customer service. I’ve traveled to over 30 different countries and this was by far my worst experience.
Stayed 3 nights in Nov 2024

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely resort, just needs some tweaks
Overall, loved the resort & the fact that it was adults only & smaller & quieter. Pool was fantastic & stays open till 8pm which was appreciated & there were plenty of lounge chairs. The beach is small but nice and clean & a close walk from the hotel. No pressure to partake in the activities but they were limited, repetitious & largely in the early part of the day. Great bars where the bartenders are not shy with the alcohol. The Italian restaurant was just so-so but the seafood restaurant was excellent. Buffet food, while plentiful, was largely mediocre except for the pizza and pastries, which were delicious. Could definitely use more vegetables and food could be more seasoned. Also would be nice to have more authentic Dominican cuisine. The buffet staff was very good with a special shout out to the servers, especially Yordelisa who was so sweet. The hotel room was good overall & the bed comfortable. But there was only one chair in the room & no table, more seating is needed. The bathroom was spacious but there was only hot water in the shower in the morning & it could have used more towels. The fridge was barely cold with no freezer section & there are no ice machines around the hotel. Espresso machine with little capsules was helpful. Patio was nice as was the plunge pool but the jets get turned off by 10pm and there were these centipede-like worms in it sometimes. Would stay there again, but hope they take to heart these suggestions for improvements.
Stayed 5 nights in Nov 2024

8/10 Good

Christopher

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Very clean property. Food at the buffet was ok. Better options at the restaurants.
Stayed 3 nights in Nov 2024

8/10 Good

Yuri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, and good place to stay for what I needed.
Stayed 3 nights in Nov 2024

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The beach area/pool area/grounds were beautiful and exactly what we were looking for on our vacation. Our room was clean and in an amazing location with a beach view. However, the buffet food service was below par. Most days, the food was either ice cold or had not been replenished, thereby limiting our options. The omelet bar and Fusion restaurant were the only highlights of our dining experience.
Stayed 7 nights in Nov 2024

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love, love, love this place. So beautiful, staff is so friendly and helpful. Love that there is people from all over the world. Beach is amazing
Stayed 7 nights in Nov 2024