2/10 Terrible
Imane Merveille
Travelled with partner
17 Jan 2025
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is a scam. There are no ocean view rooms. The hotel is set back from the beach with large trees blocking the view. The hotel is 3 stories tall so u can’t really see the ocean. It’s a beautiful view, but don’t expect an ocean view if u are paying extra for one. They “upgraded” us to a ground floor pool view with no tub even though we booked an ocean view tub suite. We pushed back and finally got the room we booked but we were disappointed to see there was no ocean view. Additionally, The bathroom had black mold all around the shower floor, the curtains were broken so we had no privacy. The couch in the room was dirty, our bed frame was stained with a suspicious liquid. We were locked out of our room multiple times and had to wait for a technician to open to our door. We saw other guests experiencing to the same thing. No hot water when we tried to shower. Chemicals were poured into the pool while guests were swimming. Breakfast buffet was barely edible. We booked for 6 nights but packed our bags and left 2 days later. They are refusing to refund us for the remainder of our stay but we don’t care because we are so grateful to no longer be in that nightmare of a resort. If you are well travelled and expect a 4 star experience, you will be greatly disappointed. Also please avoid the gym, my husband almost broke his ankle using their treadmill because the treadmill carpet kept sticking and randomly stopping. They also make their workers work 18 hours a day. Terrible.
Imane Merveille
Stayed 6 nights in Jan 2025