6/10 Okay
Jennifer R.
24 Jun 2024
Disliked: Cleanliness
Worst thus far
We rented this property to be close to all of San Antonio’s Seaworld attractions. When we arrived the front door was not locked. As we entered it was noticeable that it was very warm in the house. We immediately realized that there were AC issues. I contacted the host immediately. He did reply in a timely manner but we did not receive any kind of relief. We stayed until Friday and the AC was stil broke. The tech he did send stated that the unit was too small for the house. The house was not maintained well either. There were many broken items. One of the fans in the room didn’t work, the kitchen cabinets were broken, the chairs were in bad shape, the game equipment was missing pieces and broke and the door handle to one is the rooms was falling off. The kitchen’s pots and pans were in horrible shape, most of the utensils were broken as well. There were minimal bowls etc. The beautiful bathroom in the pictures was very deceiving as well. It is actually in the owners suit with no wall to separate the two. You could use the toilet and or shower while looking at the bed. The shower was not well contained and would splash everywhere making it a huge fall potential on the slippery tile. I had to clean the kitchen and various areas before I could use any of them. When I contacted the host on Friday to let him know we were very disappointed he said he would make it right and had to contact his Partner. As of two days later there has been no resolution.
Jennifer R.
Stayed 5 nights in Jun 2024