Plaza San Antonio Hotel & Spa, Autograph Collection

4.0 star property
Hotel with 2 restaurants, a short walk to San Antonio River

Photo gallery for Plaza San Antonio Hotel & Spa, Autograph Collection

Outdoor pool, open 9:00 AM to 10:00 PM, pool cabanas (surcharge)
Reception
Premium bedding, in-room safe, desk, iron/ironing board
Poolside views, open daily
Poolside views, open daily

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
The current price is NZ$364
includes taxes & fees
4 May - 5 May

Explore the area

Map
555 S Alamo St, San Antonio, TX, 78205
  • Henry B. González Convention Center
    ‪6 min walk‬
  • River Walk
    ‪6 min walk‬
  • Alamo
    ‪10 min walk‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪16 min drive‬

Room options

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Bathrobes
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed with Sofa bed, Resort View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Bathrobes
Shower/bath combination
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Bathrobes
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Garden View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Bathrobes
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Bathrobes
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Bathrobes
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Bathrobes
Shower/bath combination
  • City view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Pool View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Bathrobes
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Garden View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Bathrobes
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Pool View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Bathrobes
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Pool View (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Bathrobes
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Pool View (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Bathrobes
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Garden View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Bathrobes
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Garden View (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Bathrobes
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Bathrobes
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Bathrobes
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Bathrobes
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, Garden View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Bathrobes
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Bathrobes
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Garden View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Bathrobes
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Bathrobes
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Bathrobes
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

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About the area

San Antonio

Plaza San Antonio Hotel & Spa, Autograph Collection puts you in the heart of San Antonio, within just a 10-minute stroll of popular attractions like San Antonio River and River Walk. Highlights at this hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include massages, body treatments and mani/pedis. The restaurant, Corinne Restaurant, is open for breakfast, lunch and dinner. Anaqua Garden Bar is the hotel's own bar. Enjoy the gym and pool cabanas. 21000 square feet (1951 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning full breakfast is served between 6:30 AM and 11:30 AM. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this Downtown San Antonio hotel include Henry B. González Convention Center and Alamo.

What's nearby

  • Henry B. González Convention Center - 6 min walk - 0.6 km
  • River Walk - 6 min walk - 0.6 km
  • Shops at Rivercenter - 7 min walk - 0.6 km
  • Alamo - 10 min walk - 0.9 km
  • Alamodome - 17 min walk - 1.5 km

Getting around

  • San Antonio Station - 2 min drive
  • San Antonio International Airport (SAT) - 16 min drive

Restaurants

  • ‪Casa Rio - ‬8 min walk
  • ‪Tower Of The Americas - ‬6 min walk
  • ‪Chart House - ‬6 min walk
  • ‪Durty Nelly's Irish Pub - ‬4 min walk
  • ‪Schilo's Delicatessen - ‬8 min walk

About this property

Plaza San Antonio Hotel & Spa, Autograph Collection

Hotel with 2 restaurants, a short walk to San Antonio River
Plaza San Antonio Hotel & Spa, Autograph Collection offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 21000 square feet (1951 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Plaza San Antonio Hotel & Spa, Autograph Collection. For a fee, parking is available.

This San Antonio hotel is smoke free.

  • 251 guestrooms or units
  • 7 levels
  • 2 dining venues
  • Conference rooms
  • 21000 sq ft of conference space
  • 1951 sq. m of conference space
  • Cabanas by the pool (surcharge)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Plaza San Antonio Hotel & Spa, Autograph Collection offers 251 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 49-inch LCD televisions come with premium cable channels.

Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers. This San Antonio hotel provides wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)) for a surcharge. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can pamper themselves with a trip to the on-site spa, which has 6 treatment rooms. Services include body treatments and manicures and pedicures. The spa is open selected days.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per 24-hour period)
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured valet parking on site (USD 76 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:30 AM for a fee: USD 20 to 35 for adults and USD 6 to 19 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Anaqua Garden Bar
  • Corinne Restaurant

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Free cot
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21,000 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Grab bar near toilet (86 centimetre high)
  • Handrails in stairways (86 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (172 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per night
  • Destination fee: USD 28.85 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20.00 to 35.00 for adults and USD 6.00 to 19.00 for children
  • Fee for in-room wireless Internet: USD 15.00 per 24-hour period (rates may vary)
  • Valet parking fee: USD 76.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. 

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Marriott Hotel San Antonio Plaza
Marriott Plaza San Antonio
Marriott San Antonio Plaza
San Antonio Plaza Marriott
Marriott Plaza San Antonio Hotel San Antonio
Marriott San Antonio
San Antonio Marriott
Marriott Plaza San Antonio Hotel
Marriott Plaza San Antonio
The Otis Hotel San Antonio Autograph Collection
Plaza San Antonio Hotel & Spa, Autograph Collection Hotel
Plaza San Antonio Hotel & Spa, Autograph Collection San Antonio

Frequently asked questions

What is the cancellation policy at Plaza San Antonio Hotel & Spa, Autograph Collection?

Plaza San Antonio Hotel & Spa, Autograph Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Plaza San Antonio Hotel & Spa, Autograph Collection?

As of 19 Apr 2025, prices found for a 1-night stay for 2 adults at Plaza San Antonio Hotel & Spa, Autograph Collection on 4 May 2025 start from NZ$315.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Plaza San Antonio Hotel & Spa, Autograph Collection?

Yep, Plaza San Antonio Hotel & Spa, Autograph Collection has secured valet parking with in/out privileges for USD 76.00 per night.

Is there a spa on site at Plaza San Antonio Hotel & Spa, Autograph Collection?

Yep, there is an onsite spa at Plaza San Antonio Hotel & Spa, Autograph Collection. You'll enjoy services like body treatments.

Does Plaza San Antonio Hotel & Spa, Autograph Collection have a pool?

Plaza San Antonio Hotel & Spa, Autograph Collection has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and with a coldie from the bar. The pool is open 9:00 AM to 10:00 PM.

What luxury perks are available at Plaza San Antonio Hotel & Spa, Autograph Collection?

Plaza San Antonio Hotel & Spa, Autograph Collection features a full-service spa, an outdoor pool and 2 restaurants.

What makes Plaza San Antonio Hotel & Spa, Autograph Collection a romantic place to stay?

Poolside dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Plaza San Antonio Hotel & Spa, Autograph Collection.

Is Plaza San Antonio Hotel & Spa, Autograph Collection family-friendly?

You bet! With amenities such as an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Plaza San Antonio Hotel & Spa, Autograph Collection is a hit with families.

Does Plaza San Antonio Hotel & Spa, Autograph Collection serve breakfast?

You bet, full breakfast is on offer daily between 6:30 AM and 11:30 AM.

Is there a free airport shuttle available at Plaza San Antonio Hotel & Spa, Autograph Collection?

No, Plaza San Antonio Hotel & Spa, Autograph Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Plaza San Antonio Hotel & Spa, Autograph Collection?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Plaza San Antonio Hotel & Spa, Autograph Collection?

Check-in begins at 4 PM. Check-out time is 11 AM.

Plaza San Antonio Hotel & Spa, Autograph Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 334 out of 432 reviews
Rating 8 - Good. 51 out of 432 reviews
Rating 6 - Okay. 21 out of 432 reviews
Rating 4 - Poor. 7 out of 432 reviews
Rating 2 - Terrible. 19 out of 432 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Catherine

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The staff was rude. They over charged my card for incidentals. I woke the day after check in with 4 incidental charges with 1 room charge. Then front desk person told me they weren’t “charges”. I ask then what are they. She said “pending charges”. Refused to get management. Refused to discuss the itemized bill. When I came around the corner she was bad mouthing me to other guests. Nice. I contacted and contested every charge associated with this stay. I also contacted the property to refund my stay to Expedia. They banged room service carts down the hall at 3:30 am. So I didn’t sleep. My husband and Inwere getting away before my next round of chemo. So literally this is an not only an outrage but just heartbreaking. With staff like this, i you ou definitely will not be getting very far.
Stayed 1 night in Jan 2025

10/10 Excellent

Gregory

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Pate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & Quiet!
Stayed 1 night in Jan 2025

10/10 Excellent

Angelica

Liked: Cleanliness, property conditions & facilities
Great property and customer service
Stayed 2 nights in Dec 2024

10/10 Excellent

Jodi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really nice and the places smells amazing..love the vibes
Stayed 4 nights in Jan 2025

10/10 Excellent

Tayo

Stayed 2 nights in Jan 2025

10/10 Excellent

Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and staff. Plus that it has a balcony.
Stayed 1 night in Jan 2025

10/10 Excellent

Alberto

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. The staff are extremely professional, courteous and friendly. I’m talking Four Seasons level of client satisfaction. The beds and bedrooms are comfortable and very chic. Will definitely stay here again.
Stayed 1 night in Jan 2025

10/10 Excellent

JOHN, Orange

Stayed 3 nights in Dec 2024

8/10 Good

Gumercindo

Disliked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Esteban

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all an awesome hotel, everything is walking distance.
Stayed 2 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
streets & construction
Stayed 1 night in Dec 2024

10/10 Excellent

Hugh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really nice stay. Will be staying there again if we're ever back in San Anton.
Stayed 1 night in Dec 2024

10/10 Excellent

Vicente

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant and bar
Stayed 1 night in Dec 2024

2/10 Terrible

Melissa

Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Check-in not pleasant, but rest of the stay great

Everything was perfect, except our check-in. The lady that checked us in was very rude to myself and to my wife, but that was the only instance we had besides that everybody else was very polite and very helpful.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jacob

Stayed 2 nights in Dec 2024

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent customer service and great location walkable to the Riverwalk and the Alamo.
Stayed 2 nights in Dec 2024

6/10 Okay

john

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2024

2/10 Terrible

Estella

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel within walking distance of Alamodome.

We stayed at the property when in town to attend the Alamo Bowl. We arrived at 2pm and even though check in isn't until 4pm, we were given a room. Very nice hotel.
Stayed 1 night in Dec 2024

8/10 Good

Thanuja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room did not get cleaned in the 2 days we were there.
Stayed 2 nights in Dec 2024

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Stayed 1 night in Dec 2024

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Dec 2024

2/10 Terrible

Laura

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We had had these reservations for about a month. When we arrived we were told that they had overbooked and were accommodating us at their " Sister hotel" the Kimper Santo hotel. They switched valet tickets to the next hotel and though we were missing out on our nice balcony room they gave us a decent room and did pay for it.. The next morning our car could not be located and turns out the valets had parked our car in a tow zone over night. It was towed outside of the city into a tow lot. The general manager had to accompany us and pay cash to get our car out. The whole procedure took about an hour and a half out of our vacation and we did not make our breakfast engagement. I would rather have paid to have gotten our balcony room and not have our car towed but it is what it is. I guess they shouldn't overbook rooms! We will not stay at either of these hotels again and will not recommend them to our friends.
Stayed 1 night in Dec 2024