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Lopesan Baobab Resort

5.0 star property
Luxury hotel with 4 restaurants and 9 outdoor pools

Photo gallery for Lopesan Baobab Resort

9 outdoor pools, pool umbrellas, pool loungers
Bar (on property)
Shopping centre
9 outdoor pools, pool umbrellas, pool loungers
Bar (on property)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Room service
  • Gym
The current price is NZ$497
includes taxes & fees
17 May - 18 May

Explore the area

Map
Mar Adriático, 1, San Bartolomé de Tirajana, Gran Canaria, 35100
  • Maspalomas Lighthouse
    ‪8 min walk‬
  • Maspalomas Beach
    ‪11 min walk‬
  • Maspalomas Dunes
    ‪9 min drive‬
  • Las Palmas (LPA-Gran Canaria)
    ‪33 min drive‬

Room options

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony

Standard Double Room, Balcony

Highlights

Air conditioning
Free cots/infant beds
LED TV
Pillow menu
Down duvet
Blackout curtains
Designer toiletries
Hairdryer
  • City view
  • 43 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Double Room, Terrace

Family Double Room, Terrace

Family Double Room, Terrace

Highlights

Air conditioning
Free cots/infant beds
LED TV
Pillow menu
Down duvet
Blackout curtains
Designer toiletries
Hairdryer
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, Balcony

Down duvets, minibar, blackout curtains, free cots/infant beds

Standard Double Room, Balcony

Highlights

Air conditioning
Free cots/infant beds
LED TV
Pillow menu
Down duvet
Blackout curtains
Designer toiletries
Hairdryer
  • City view
  • 43 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Double Room, Balcony

Down duvets, minibar, blackout curtains, free cots/infant beds

Standard Double Room, Balcony

Highlights

Air conditioning
Free cots/infant beds
LED TV
Pillow menu
Down duvet
Blackout curtains
Designer toiletries
Hairdryer
  • City view
  • 43 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Double Room, Balcony

Family Double Room, Balcony | View from room

Family Double Room, Balcony

Highlights

Air conditioning
Free cots/infant beds
LED TV
Pillow menu
Down duvet
Blackout curtains
Designer toiletries
Hairdryer
  • City view
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, Terrace

Junior Suite, Terrace | View from room

Junior Suite, Terrace

Highlights

Air conditioning
Free cots/infant beds
LED TV
Pillow menu
Separate bedroom
Blackout curtains
Down duvet
Designer toiletries
  • Resort view
  • 72 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony

Standard Double Room, Balcony

Highlights

Air conditioning
Free cots/infant beds
LED TV
Pillow menu
Down duvet
Blackout curtains
Designer toiletries
Hairdryer
  • 43 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Double Room, Terrace

Superior Double Room, Terrace | Bathroom

Superior Double Room, Terrace

Highlights

Air conditioning
Free cots/infant beds
LED TV
Pillow menu
Down duvet
Blackout curtains
Designer toiletries
Hairdryer
  • 82 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Senior Suite, Terrace

Senior Suite, Terrace | Terrace/patio

Senior Suite, Terrace

Highlights

Air conditioning
Free cots/infant beds
LED TV
Pillow menu
Separate bedroom
Blackout curtains
Down duvet
Designer toiletries
  • Resort view
  • 87 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Double Room, Terrace

Deluxe Double Room, Terrace | Balcony view

Deluxe Double Room, Terrace

Highlights

Private pool
Air conditioning
Free cots/infant beds
LED TV
Pillow menu
Down duvet
Blackout curtains
Designer toiletries
  • 43 sq m
  • Sleeps 3
  • 2 Single Beds

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About the area

San Bartolomé de Tirajana

A luxury stay in San Bartolomé de Tirajana awaits you at Lopesan Baobab Resort. Within just a 15-minute stroll, you'll find popular places like Maspalomas Lighthouse and Meloneras Beach. Highlights at this family-friendly hotel include 4 restaurants, 9 outdoor swimming pools and 2 poolside bars. .The buffet restaurant, Marula, serves international cuisine. For a drink, you can stop by the hotel's own lounge bar. Enjoy the free kids' club, gym, lazy river and kids' swimming pool. Added amenities include free Wi-Fi in public areas, a snack bar/deli and free supervised childcare. Buffet breakfast is available daily between 8:00 AM and 10:30 AM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 5-property class Maspalomas hotel include Maspalomas Dunes and Yumbo Shopping Center.

What's nearby

  • Maspalomas Lighthouse - 8 min walk - 0.7 km
  • Maspalomas Beach - 11 min walk - 1.0 km
  • Meloneras Beach - 14 min walk - 1.2 km
  • Maspalomas Dunes - 9 min drive - 5.3 km
  • Yumbo Shopping Center - 9 min drive - 5.1 km

Getting around

  • Las Palmas (LPA-Gran Canaria) - 33 min drive

Restaurants

  • ‪Las Dunas - ‬8 min walk
  • ‪Café de Paris - ‬10 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪Restaurante Baobab - ‬1 min walk
  • ‪Grand Italia - ‬8 min walk

About this property

Lopesan Baobab Resort

Luxury hotel with 4 restaurants and 9 outdoor pools
Lopesan Baobab Resort offers its guests 9 outdoor swimming pools, a lazy river, a fitness centre, and a children's pool. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. Public spaces have free WiFi.

A business centre and 6 meeting rooms are available. Event space at this hotel measures 10764 square feet (1000 square metres) and includes conference space. A terrace, a complimentary children's club, and a vending machine are also featured at the luxury Lopesan Baobab Resort. Parking is available for a fee.

This 5-star San Bartolomé de Tirajana hotel is smoke free.

  • 677 guestrooms or units
  • 5 levels
  • 8 buildings
  • 4 dining venues
  • 2 bars by the pool
  • 10764 sq ft of conference space
  • 1000 sq. m of conference space
  • Built in 2009
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
Lopesan Baobab Resort offers 677 air-conditioned accommodations with minibars and complimentary bathrobes. Beds feature down duvets. A pillow menu is available. 32-inch LED televisions come with satellite channels.

Bathrooms include a combined bath/shower unit with a rainfall showerhead, slippers, designer toiletries and complimentary toiletries. This San Bartolomé de Tirajana hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Dutch, English, French, German, Italian, Spanish

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Lopesan Costa Meloneras Resort & Spa

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4.5 out of 5, Wonderful, 1,003 reviews
The price is NZ$501
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 12 per day)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 13 for adults and EUR 6.50 for children
  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Akara
  • Baobab
  • Marula
  • Pili Pili

Things to do

  • 27-hole adjacent golf course
  • 9 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Golf carts
  • Golf clubs/equipment
  • Gym
  • Lazy river
  • Pilates classes
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Shopping
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10,764 square feet of conference space
  • 6 meeting rooms
  • Business centre

Outdoors

  • Beach towels
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 13 for adults and from EUR 6.50 for children
  • Self-parking fee: EUR 12 per day
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee
  • In-room safe fee: EUR 2.5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Baobab Lopesan
Baobab Resort
Lopesan Baobab
Lopesan Baobab Resort
Lopesan Baobab Resort San Bartolome de Tirajana
Lopesan Baobab San Bartolome de Tirajana
Lopesan Baobab Resort Hotel
Lopesan Baobab Resort San Bartolomé de Tirajana
Lopesan Baobab Resort Hotel San Bartolomé de Tirajana

Frequently asked questions

What is the cancellation policy at Lopesan Baobab Resort?

Lopesan Baobab Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Lopesan Baobab Resort?

As of 18 Apr 2025, prices found for a 1-night stay for 2 adults at Lopesan Baobab Resort on 17 May 2025 start from NZ$496.63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Lopesan Baobab Resort?

Yep, Lopesan Baobab Resort has a self car park for EUR 12 per day.

Are there any beaches close to Lopesan Baobab Resort?

Yep, Lopesan Baobab Resort is a short 14-minute walk from Meloneras Beach. Fun beach activities include jet skiing, surfing and snorkelling. You can also find motor boats and boat tours.

Does Lopesan Baobab Resort have a pool?

Lopesan Baobab Resort has 9 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Lopesan Baobab Resort have a waterslide?

No, but it has a waterpark and lazy river.

What luxury perks are available at Lopesan Baobab Resort?

Lopesan Baobab Resort features 2 poolside bars, 9 outdoor pools and 4 restaurants.

What makes Lopesan Baobab Resort a romantic place to stay?

Romance packages and a lounge bar, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Lopesan Baobab Resort.

Is Lopesan Baobab Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Lopesan Baobab Resort is a hit with families.

Does Lopesan Baobab Resort serve breakfast?

Yeah, buffet breakfast is on offer daily from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at Lopesan Baobab Resort?

No, Lopesan Baobab Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Lopesan Baobab Resort?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Lopesan Baobab Resort?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Lopesan Baobab Resort?

No, only service animals are allowed.

Is there a golf course on site at Lopesan Baobab Resort?

There is a golf course next to Lopesan Baobab Resort.

Lopesan Baobab Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 508 out of 861 reviews
Rating 8 - Good. 258 out of 861 reviews
Rating 6 - Okay. 58 out of 861 reviews
Rating 4 - Poor. 23 out of 861 reviews
Rating 2 - Terrible. 14 out of 861 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

Tricia

Stayed 4 nights in Sep 2024

10/10 Excellent

Conor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Amazing hotel. Beautiful swimming pools, rooms very nice, breakfast superb.
Stayed 7 nights in Dec 2024

4/10 Poor

Shahin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing Experience at a "5-Star" Hotel

I recently stayed at this hotel with my family, and I must say, it was far from the luxury experience we were promised with our full board package. The first thing we noticed was the uncomfortable bed, which made it nearly impossible to get a good night's sleep. The room itself was outdated and in desperate need of maintenance, which gave it a neglected feel. Cleanliness was another major concern. It seemed like the housekeeping staff were not doing their job properly, as we found dirt and dust in various corners of our room. To make matters worse, there were not enough towels provided, and we had to ask multiple times for additional ones. Also very cold room over night with no heating at all in whole hotel. The food was a significant disappointment as well. The variety was limited, and the quality was poor, leaving us longing for decent meals. We felt like we were receiving minimum service throughout our stay, and it certainly did not live up to the standards of a 5-star hotel. To top it all off, the swimming pool was freezing cold. Despite the hotel claiming the temperature was 23 degrees, it felt closer to 15 degrees, making it impossible to enjoy a swim. Overall, our experience was far from what we expected from a hotel of this caliber. I cannot recommend this place if you are looking for a true 5-star experience. Save your money and look elsewhere!
Stayed 7 nights in Dec 2024

8/10 Good

GRANT

Liked: Cleanliness, amenities, property conditions & facilities
Great resort. However, rooms are very dark not enough lights. Pool area a bit tired looking in parts. Long queues at reception around peak times.
Stayed 3 nights in Nov 2024

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024

10/10 Excellent

Christopher Anthony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing facilities - what a place. If you want a luxury stay that’s child friendly and has delicious food then here’s your place. We stayed half board and it was more than enough for us, I think full board would have been too much if anything! Trying to find fault I would say the area doesn’t have a great deal of places to go, but lovely shops along the beach front and places to go, just not loads to explore. But there is more than enough to keep you happy at the resort with plenty of different pools and activities - if that’s the type of holiday you’re looking for it’s absolutely spot on!
Stayed 7 nights in Sep 2024

10/10 Excellent

Christina, Redditch

Liked: Staff & service, property conditions & facilities
Fantastic place to stay. Very clean, quiet. The staff are brilliant. Fantastic location everything is within walking distance and if you want to go further taxis and buses are nearby.
Stayed 7 nights in Sep 2024

8/10 Good

Joanna Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

8/10 Good

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

8/10 Good

Viktorija

Stayed 6 nights in Aug 2024

10/10 Excellent

Laura

Stayed 5 nights in Sep 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family holiday

Brilliant family holiday, very accommodating staff. Unique rooms are worth the extra.
Stayed 7 nights in Sep 2024

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! Our 4th time back, loads of pool choices, we stayed in a senior suite Unique. Upgrade is definitely worth it, lovely a la carte breakfast by the pool, food great in the buffet. Brilliant top floor balcony with lounger, excellent staff, will definitely be back.
Stayed 9 nights in Jul 2024

8/10 Good

Urszula

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful hotel with few amazing swimming pools, great restaurants and located close to the beach. Really friendly staff and very helpful receptionists. Excellent food served in every restaurant and great selection, including buffet. Hotel very clean and nice and spacious rooms. The only downside is that there is no parking and we had to park on the road about 10 minutes walking distance from the hotel. Some parking spaces on the road in front of the hotel but never available. During our stay majority of visitors were from Germany so Sun loungers were usually all reserved at early hours in the morning…very annoying. Also people smoking by the swimming pools even though they are non smoking areas. Designated smoking areas are available near every pool but some people are just ignorant, inconsiderate of others and rude!
Stayed 7 nights in Jul 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Resort

Hotel was stunning and the service was first class. Room service & cleaning staff were around a few times each day making sure everything was up to standard and replenished. All of the pools were brilliant and not overly busy and there was enough entertainment through the day and at night to keep everyone happy.
Stayed 3 nights in Jul 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo empezó con Ariadna que nos atendió muy bien en la recepción y nos ofreció un coctel de bienvenida que estaba muy frío y delicioso, la verdad es que me quedo corta en palabras para describir este maravilloso lugar, en Baobab no vas a tener oportunidad de aburrirte empezando por las 6 piscinas que son espectaculares y ni hablar de las decoraciones de todas las instalaciones con un ambiente Africano de todo mi gusto, las actividades diarias más los shows nocturnos son re wow, con respecto a los desayunos había de todoooo mucha variedad de frutas tanto ya picadas como enteras, panes, huevos en varias presentaciones, vegetales(tomates, champiñones) frutos secos, yogures, jugos, agua, leches, cereales, dulces (tortas) muchos quesos, jamones. En fin no nos dieron los días para probar todo lo que había en el buffet. Todos los del staff siempre con una sonrisa y dispuestos ayudarte en lo que fuese necesario, también algo muy pero muy conveniente que nos gustó es que dentro del resort hay un mini supermercado abierto hasta las 9pm o 10 no recuerdo la hora del cierre, la limpieza tanto del cuarto como de las instalaciones 10/10. Lo único negativo que igual y no es culpa del resort si no más bien de las personas que no respetan las normal fue que veías desde muy temprano la mayoría de las camas de sol ya con las toallas encima obviamente ”reservando” las mejor ubicadas y llegaban a ocuparlas después de medio día. En fin esto tampoco fue algo que opacara mis días de vacaciones.
Stayed 5 nights in Jul 2024

8/10 Good

Paul

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Stay away from the birds and its great.

Lovely hotel, in beautiful grounds. Lots to do. Walking distance to many bars and restaurants along the sea front. Only fault was rooms had a musky smell. Also we did have to move rooms because our first room was located next to a heavily planted bamboo area that the birds roosted in. The noise as sun rose in the morning was unreal. Moved to a room that was not near a heavily planted area and was fine.
Stayed 6 nights in Jul 2024

10/10 Excellent

Amanda

Stayed 14 nights in Jun 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic holiday

Cannot fault this hotel 10/10 in every area
Stayed 7 nights in Jun 2024

10/10 Excellent

Andrew

Stayed 7 nights in Jun 2024

10/10 Excellent

Wilhelmina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is pretty outstanding visually. It really is like being transported to a tropical paradise.Great views and the size of the room was great. There was a really good pool for our toddler too. Great choice of food at the buffet. I was initially concerned about the price of drinks but they weren't too bad. We did also get water at breakfast and in the room with the Unique package. One of the toddler pools was not working and there were works going on during our stay The music at night from the bands/shows could be pretty loud and hard to sleep at times The British tv channels do not work, apparently this is a bigger problem than the hotel and not a big deal but it would have been good to have been informed about this at check in I was encouraged to check in in advance but I can't see how this saved any time upon arrival as I had to do it all again I'm listing all of these things although minor as these are the things that would make it an all round 5 star experience.
Stayed 4 nights in Jun 2024

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Lovely rooms. Staff friendly, welcoming and professional. Nice restaurants and beach around the area. Perfect for a relaxing break. Pool is so nice too. Enjoyed the food and drinks, there is a great selection. Would definitely go again
Stayed 5 nights in May 2024

4/10 Poor

Charlotte

Travelled with partner
Disliked: Staff & service, amenities
Awful customer service- non-existent. Unhelpful reception staff and extremely rude upon check-in when we had an issue with our booking package. They asked for proof which we provided but said it was impossible to offer the rate at that price despite having the proof they asked for. Did not want to help or make us feel welcome in any way. Forced us to pay if we wanted the package (that we had already paid for) and said their sales team would be in until Monday so they can’t help (checked-in on Friday) and they IF we were correct they would refund us?! Would not recommend and would have preferred not to have stayed after that experience. An extremely commercial venue and expensive for what it is. A vast and soleless complex. An ok resort.
Stayed 3 nights in Apr 2024