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Sheraton Bariloche Hotel

4.0 star property
Family-friendly hotel connected to the convention centre in Downtown Bariloche with full-service spa

Choose dates to view prices

Photo gallery for Sheraton Bariloche Hotel

Suite, 1 Bedroom, Lake View | Balcony view
Exterior
Minibar, in-room safe, individually decorated, individually furnished
Daily buffet breakfast (USD 15 per person)
Land view from property
Reviews
7.8

Good

Popular amenities

  • Bar
    BarBar
  • Pool
    PoolPool
  • Breakfast available
    Breakfast availableBreakfast available
  • Gym
    GymGym
  • Spa
    SpaSpa
  • 24/7 front desk
    24/7 front desk24/7 front desk

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
Av San Martin 536/70, San Carlos de Bariloche, Rio Negro, 8400
  • Popular LocationBariloche Casino1 min walk
  • Popular LocationCivic Center Bariloche8 min walk
  • Popular LocationCathedral of Our Lady of Nahuel Huapi17 min walk
  • AirportBariloche (BRC-Teniente Luis Candelaria Intl.)25 min drive

Room options

View all photos for Superior Room, 1 King Bed, Partial Lake View

Superior Room, 1 King Bed, Partial Lake View

Superior Room, 1 King Bed, Partial Lake View

Highlights

Soundproofed
Individually furnished
Individually decorated
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Bidet
  • 25 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Partial Lake View

Superior Room, 2 Single Beds, Partial Lake View

Superior Room, 2 Single Beds, Partial Lake View

Highlights

Soundproofed
Individually furnished
Individually decorated
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Bidet
  • 25 sq m
  • Partial lake view
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 3 Single Beds

Classic Room, 3 Single Beds

Classic Room, 3 Single Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Bidet
  • 28 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Bidet
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, 2 Double Beds

Family Room, 2 Double Beds

Family Room, 2 Double Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Bidet
  • 28 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Lake View

Deluxe Room, 2 Double Beds, Lake View

Deluxe Room, 2 Double Beds, Lake View

Highlights

Soundproofed
Individually furnished
Individually decorated
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Bidet
  • 27 sq m
  • Lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View

Highlights

Soundproofed
Individually furnished
Individually decorated
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Bidet
  • 27 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 3 Single Beds, Lake View

Deluxe Room, 3 Single Beds, Lake View

Deluxe Room, 3 Single Beds, Lake View

Highlights

Soundproofed
Individually furnished
Individually decorated
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Bidet
  • 28 sq m
  • Lake view
  • Sleeps 3
  • 3 Single Beds

View all photos for Classic Room, 1 King Bed

Minibar, in-room safe, individually decorated, individually furnished

Classic Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Bidet
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View

Highlights

Separate dining area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Private indoor hot tub
Connecting rooms available
Free cots/infant beds
  • 56 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed

Minibar, in-room safe, individually decorated, individually furnished

Classic Room, 1 Queen Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Bidet
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
NH Edelweiss Bariloche
Pool
Pet-friendly
Free WiFi
Restaurant
4.2 out of 5, Very good, (444)
The price is NZ$707
for 1 night
includes taxes & fees
14 Jul - 15 Jul
NH Edelweiss Bariloche

About the area

San Carlos de Bariloche

Sheraton Bariloche Hotel puts you in the heart of San Carlos de Bariloche, connected to the convention centre and within just a 10-minute stroll of Civic Center Bariloche and Bariloche Casino. Highlights at this family-friendly hotel include a full-service spa, a casino and a restaurant. .A day of pampering at Mineral spa can include massages, body scrubs and facials along with hydrotherapy and reflexology. At the hotel's own lounge bar, you can stop for a drink. Enjoy the indoor swimming pool, free kids' club, gym and sauna. Other amenities include free Wi-Fi in public areas, a conference centre and a 24-hour business centre. Buffet breakfast is available daily. There's also limited parking, along with the convenience of car rentals on site. .With a stay at this Downtown Bariloche hotel, you'll be 17.5 km (10.9 mi) from Catedral Alta Patagonia.

What's nearby

  • Bariloche Casino - 1 min walk
  • Civic Center Bariloche - 8 min walk
  • Cathedral of Our Lady of Nahuel Huapi - 17 min walk
  • National Park Nahuel Huapi - 18 min walk
  • Piedras Blancas Lookout - 12 min drive

Getting around

  • Bariloche Station - 10 min drive
  • Bariloche (BRC-Teniente Luis Candelaria Intl.) - 25 min drive

Restaurants

  • ‪Taberna Gallega Breogan - ‬2 min walk
  • ‪La Parrilla de Tony - ‬1 min walk
  • ‪Rock Chicken - ‬3 min walk
  • ‪Entre Migas & Café - ‬2 min walk
  • ‪Beer Land - ‬6 min walk

About this property

Sheraton Bariloche Hotel

Family-friendly hotel connected to the convention centre in Downtown Bariloche with full-service spa
Sheraton Bariloche Hotel offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A 24-hour business centre and meeting rooms are available. A casino, a sauna, and spa services are also featured at the family-friendly Sheraton Bariloche Hotel.

This San Carlos de Bariloche hotel is smoke free.

  • 1 building
  • 161 guestrooms or units
  • 12 levels
  • Conference rooms
  • Built in 1987
  • Casino
  • Deli
  • Kid's club (free)
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Sheraton Bariloche Hotel offers 161 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. LED televisions come with cable channels. Bathrooms include a combined bath/shower unit, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include offices and telephones. In-room massages and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Mineral spa. Services include facials and body scrubs. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a mud bath and a sauna.

The spa is open selected days. Children under 12 years old are not allowed in the spa without adult supervision.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 30 per day); reservations required
  • Limited on-site parking (max 10 spaces per unit)

Food and drink

  • Daily buffet breakfast available for a fee: USD 15 for adults and USD 12 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Casino
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Playground
  • Sauna

Family friendly

  • Children's games
  • Free children's club
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hydrotherapy
  • In-room massages
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Building
  • Built in 1987
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bidet
  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • LED TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • LED lighting
  • Mobile key entry
  • Office
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Argentina value-added tax (21%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (21%).

We've listed all charges provided to us by the property.

The additional fee comprises the mandatory Eco Fee for each guest age 14 and older. The fee is charged per night for a maximum of 3 nights. The fee varies seasonally.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15 for adults and from USD 12 for children
  • Nearby parking fee: USD 30 per day (3281 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Panamericano Bariloche
Panamericano Hotel Bariloche
Panamericano Bariloche Hotel San Carlos De Bariloche
Panamericano Bariloche San Carlos De
Panamericano Bariloche Hotel San Carlos de Bariloche
Panamericano Bariloche San Carlos de Bariloche
Hotel Panamericano Bariloche San Carlos de Bariloche
San Carlos de Bariloche Panamericano Bariloche Hotel
Hotel Panamericano Bariloche
Panamericano Bariloche Hotel
Panamericano Bariloche
Hotel Panamericano Bariloche
Sheraton Bariloche Hotel Hotel
Sheraton Bariloche Hotel San Carlos de Bariloche
Sheraton Bariloche Hotel Hotel San Carlos de Bariloche

Frequently asked questions

What is the cancellation policy at Sheraton Bariloche Hotel?

Sheraton Bariloche Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Bariloche Hotel?

As of 30 Jun 2024, prices found for a 1-night stay for 2 adults at Sheraton Bariloche Hotel on 1 Jul 2024 start from NZ$359.51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Bariloche Hotel?

Onsite parking is limited (max 10 spaces per unit).

Are there any beaches close to Sheraton Bariloche Hotel?

Yep, Sheraton Bariloche Hotel is a short 6-minute walk from Playa Centro.

Is there a spa on site at Sheraton Bariloche Hotel?

Yep, Mineral spa is available for guests. It has a sauna and a mud bath. You'll enjoy heaps of services like body scrubs and facials.

Does Sheraton Bariloche Hotel have a pool?

Sheraton Bariloche Hotel has an indoor pool.

What luxury perks are available at Sheraton Bariloche Hotel?

Sheraton Bariloche Hotel features a full-service spa, a health club and an indoor pool.

What makes Sheraton Bariloche Hotel a romantic place to stay?

A lounge bar, plus massage services available in the guestrooms, help set the scene for a romantic weekend at Sheraton Bariloche Hotel.

Is Sheraton Bariloche Hotel family-friendly?

You bet! With amenities such as a free children's club and a playground, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Bariloche Hotel is a hit with families.

Does Sheraton Bariloche Hotel serve breakfast?

Sure does, buffet brekkie is offered daily.

Is there a free airport shuttle available at Sheraton Bariloche Hotel?

No, Sheraton Bariloche Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Bariloche Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Sheraton Bariloche Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sheraton Bariloche Hotel?

No, only service animals are allowed.

Sheraton Bariloche Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 81 out of 284 reviews" "
Rating 8 - Good. 110 out of 284 reviews" "
Rating 6 - Okay. 59 out of 284 reviews" "
Rating 4 - Poor. 24 out of 284 reviews" "
Rating 2 - Terrible. 10 out of 284 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Laurie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old and tired. No air conditioning and very hot. So noisy all night. Pool and spa are nice. Staff was lovely.
Stayed 5 nights in Jan 2024

10/10 Excellent

viviana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest service very good.
Stayed 1 night in Apr 2023

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Thomas

10/10 Excellent

Enda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Alexandre

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendo fortemente!
Hotel em processo de remodelação. Quartos espaçosos, café da manhã saboroso, atendimento extremamente cordial e prestativo. Localização excelente e a vista do quarto para o lago Nahuel Huapei é fantástica! Recomendo fortemente!
Vista do quarto para o lago à noite
Stayed 4 nights in Dec 2022

10/10 Excellent

Christopher

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, with a warm welcoming staff.
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location in downtown Bariloche, nice rooms with lake view, good breakfast.
Stayed 3 nights in Dec 2021

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service
Exceptionally poor service but a very nice room. It is hard to believe this is a Marriott managed property. I wouldn’t recommend it especially for the very high price.
Stayed 1 night in Jan 2022

10/10 Excellent

Claudio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean rooms, excellent breakfast. It's in downtown Bariloche so you're near everything. The only drawback: There was no A/C in the room.
Stayed 3 nights in Dec 2021

8/10 Good

susan

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff was very friendly and helpful but most did not know English. We had a problem with our first room and after complaining we were upgraded right away. The breakfast was very good!
Stayed 7 nights in Dec 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Property was very odd. Atmosphere of a 1960s airport. Pool does not open until noon. Breakfast was excellent. Staffvexceedingly courteous. However, the hotel was an extreme disppointment after seeing so many more interesting places in this fascinating city. I had pre paid which was a huge mistake as i wanted to be at any of the other nearby hotels, in fact, i should have just eaten the cost!
Stayed 3 nights in Feb 2020

4/10 Poor

Hana

Disliked: Staff & service
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Nice room and bathroom OK. Quite good Breakfast.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

pedro

Disliked: Property conditions & facilities
Stayed 5 nights in Jul 2019

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy but nice
Overall positive experience in pleasant well managed hotel a short walk from town centre. Received a room upgrade to front overlooking lake which ended up NOT being a good thing: Friday & Saturday nights (all night) EXCESSIVE street noise from revellers hanging around the casino entrance across the road. Nice swimming pool on roof (heated indoor) and good lobby bar plus eateries all around. Just avoid a street facing room even if it's a free upgrade.
Stayed 3 nights in Jan 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Wifi only worked in a small area of the lobby, not in the rooms. Hotel reception staff was completely unwilling to help. Maid service was good. Spa reception terrible.
Stayed 4 nights in Jan 2019

8/10 Good

Erick

Liked: Staff & service, property conditions & facilities, room comfort
Change gym hours
Hotel was ok and the people were great. But the gym is not open intil noon which is weird and inconvenient. No reason it has to be closed til noon. Also, valet is advertised but there is never anyone working valet.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 6 nights in Oct 2018

6/10 Okay

peter, brisbane

Liked: Staff & service, room comfort
Located close to good restaurants
The hotel was comfortable a little dated and in need of revamp, but was in a great location and the views from our room were faboulous. If you book ask for a room overlooking the lake
Stayed 1 night in Feb 2018

8/10 Good

Nilton, Rio de Janeiro

Liked: Cleanliness
Disliked: Room comfort
Good location, hotel just ok.
The room was not in accordance of the information in the Expedia Itinerary. It was very small and the bed was not a king bed. After a claim, in the next day they changed the room for one a bit larger and with king bed. Lobby and the facilities are good but everything is a little old and some places need maintanance. The breakfast is very good but every day shows the same things. The restaurant has no big variety in the menu and the personal service is limited. There is live music every night in the lobby/restaurant. The hotel is good but it does not deserves the 4 stars classification.
Stayed 6 nights in Feb 2018

6/10 Okay

Uli, Buenos Aires

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
amazing staff.
The building is a 30 years old and you may see the pass of the time. When I checked in they sent me to a room located in the back side of the hotel on the floor eleven, and I found this room full of small ants. The next morning when I claimed for that, The woman of the staff changed our room. The best of this hotel is, the staff, the breakfast and the location. Also the pool is very good. They said me they are fighting with the ants but there is to consider that the building is enclosed at the mountain.
Stayed 5 nights in Jun 2017