When speaking with the property manager Lisa, she was very short on the phone with me. On the day of check in, I landed in Hermosillo and one of the people traveling in our group was delayed in his flight. It was going to be around 5 PM by the time we were able to get to San Carlos. I tried a few times to get ahold of Lisa to communicate the delay, after a few phone calls and several hours, I finally did and told her what time I would be there and that seemed to bother her that she may have to stay a few minutes past 5 PM. I did get there around 4:30 which was within her 3 hour window of check in. When we did get to the property, she was giving the tour and a couple of my friends that were staying in another part of the property were actually told "You should have stayed in the car like you were told" in a very snarky way. One of the pools was un-usable and looked like a couple diseases floating around in there. Other than the pool, the property was great, great location. Bottom line was the property manager was rude as can be. Seemed like I inconvenienced her for asking a couple questions. Love San Carlos...gonna find other accommodations for my next trip.