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Casa Indigo Hotel

3.0 star property
Hotel in San Cristóbal de las Casas with 24-hour front desk and restaurant

Photo gallery for Casa Indigo Hotel

Restaurant
Double Room
BBQ/picnic area
Restaurant
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant
The current price is NZ$76
includes taxes & fees
26 Apr - 27 Apr

Explore the area

Map
Matamoros #8 La Merced, San Cristóbal de las Casas, CHIS, 29240
  • Mesoamerican Museum of Jade
    ‪6 min walk‬
  • San Cristóbal de las Casas Cathedral
    ‪6 min walk‬
  • Santo Domingo Handicraft Market
    ‪7 min walk‬
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪72 min drive‬

Room options

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Free cots/infant beds
LED TV
Hairdryer
Private bathroom
Designer toiletries
Free bottled water
Cable channels
In-room safe
  • Park view
  • 15 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

Highlights

Free cots/infant beds
LED TV
Hairdryer
Private bathroom
Designer toiletries
Free bottled water
Cable channels
Wardrobe
  • 15 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room

Double Room

Double Room

Highlights

Free cots/infant beds
LED TV
Hairdryer
Private bathroom
Designer toiletries
Free bottled water
Cable channels
Wardrobe
  • 15 sq m
  • Sleeps 3
  • 1 King Bed

About the area

San Cristóbal de las Casas

Casa Indigo Hotel puts you in the heart of San Cristóbal de las Casas, within steps of Amber Museum of Chiapas and La Merced Church. Highlights at this hotel include a restaurant and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Plus you'll find a library, luggage storage and a front desk safe. There's also the convenience of an airport shuttle. .Places within a 5-minute walk of this 3-property class De La Merced hotel include Regional Costume Museum and Plaza 31 de Marzo.

What's nearby

  • Plaza 31 de Marzo - 4 min walk - 0.4 km
  • Mesoamerican Museum of Jade - 6 min walk - 0.5 km
  • San Cristóbal de las Casas Cathedral - 6 min walk - 0.5 km
  • Santo Domingo Handicraft Market - 7 min walk - 0.6 km
  • Ex-Convent of Santo Domingo - 11 min walk - 1.0 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 72 min drive

Restaurants

  • ‪Carl’s Jr. - ‬4 min walk
  • ‪Tamales Regionales - ‬3 min walk
  • ‪Café la Selva - ‬3 min walk
  • ‪Las Carmelitas - ‬4 min walk
  • ‪Pollo Puig - ‬1 min walk

About this property

Casa Indigo Hotel

Hotel in San Cristóbal de las Casas with 24-hour front desk and restaurant
There's a restaurant on site. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A library, tour/ticket assistance, and concierge services are also featured at Casa Indigo Hotel.

This 3-star San Cristóbal de las Casas hotel is smoke free.

  • 1 building
  • 19 guestrooms or units
  • 3 levels
  • Built in 2013
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • No smoking on site
  • Dining venue
Casa Indigo Hotel offers 19 accommodations with a safe and complimentary bottles of water. 32-inch LED televisions come with cable channels. Bathrooms include a shower, designer toiletries and hairdryers.

This San Cristóbal de las Casas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Languages

English, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A restaurant

Things to do

  • Library

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Free bottled water

More

  • Desk
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa Indigo Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Casa Indigo Hotel.

Property is also known as

Casa Indigo Hotel San Cristobal de las Casas
Casa Indigo Hotel
Hotel Casa Indigo San Cristobal De Las Casas, Mexico - Chiapas
Casa Indigo San Cristobal de las Casas
Casa Ingo Cristobal las Casas
Casa Indigo Hotel Hotel
Casa Indigo Hotel San Cristóbal de las Casas
Casa Indigo Hotel Hotel San Cristóbal de las Casas

Frequently asked questions

What is the cancellation policy at Casa Indigo Hotel?

Casa Indigo Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Casa Indigo Hotel?

As of 24 Apr 2025, prices found for a 1-night stay for 2 adults at Casa Indigo Hotel on 26 Apr 2025 start from NZ$76.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Casa Indigo Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Casa Indigo Hotel?

Yep, you can grab a meal at Casa Indigo Hotel's onsite restaurant.

What time are check-in & check-out at Casa Indigo Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Casa Indigo Hotel?

No, pets and service animals are not allowed.

Casa Indigo Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 92 out of 231 reviews
Rating 8 - Good. 103 out of 231 reviews
Rating 6 - Okay. 25 out of 231 reviews
Rating 4 - Poor. 9 out of 231 reviews
Rating 2 - Terrible. 2 out of 231 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Edna, El Paso

Travelled with family
Liked: Staff & service
Disliked: Amenities
It is a beautiful property and the concept is very nice, the only downfalls are the beds (hard as a rock) and shower needs to be deep-cleaned or be remodel. Breakfast, excellent, good staff service.
Stayed 8 nights in Mar 2022

8/10 Good

SALOMON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Parking is not on the premises

Parking is not part of the hotel, but a block away. Very inconvenient, specially if it's raining and you a lot of bags
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location was ideal for walking to town and seeing sights. We lost a phone while there, and staff were helpful to us to look for it. However we looked under furniture where a very thick layer of dust covered the floors, never been swept under the beds or dressers. Don’t stay in Room 75 until they correct the shower plumbing as the odor is extremely offensive. Breakfasts were very good, juice and fruit and bread are self serve, eggs are served if you ask for it. Generally we enjoyed our stay and would recommend this hotel.
Stayed 3 nights in Mar 2020

10/10 Excellent

Santiago

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Comfort. Cleanliness. Staff. Good Breakfast. Always enjoy staying at the Casa Indigo!
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has retained the rustic charm while updating the essential infastucture, such as, all new plumbing fixtures and electrical outlets.
Stayed 1 night in Dec 2018

10/10 Excellent

JAMES, San Miguel de Allende, GTO, Mexico

Liked: Cleanliness, amenities, property conditions & facilities
Everything was neat and clean. Convenient to transportation. Good breakfast.
Stayed 7 nights in Dec 2018

10/10 Excellent

mangirdas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

All good
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
The property was nice needs some app dates the bathrooms need some up date, other wise is really nice hotel good location.
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveller

Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

Good and bad...

The location, service and breakfast was great. The only thing they need to work on is the bathroom cleanliness. The shower head was rusted and the water was everywhere. Also the smell of the drain was intense.
Stayed 7 nights in Oct 2018

10/10 Excellent

SALOMON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

mangirdas

Super

Nice old historical hotel in central town
Stayed 2 nights in Sep 2018

8/10 Good

Angel

Liked: Staff & service, property conditions & facilities

Be ready to wake up a few times at night...

Don't forget your earpods, this place is noisy... We stayed in two different rooms in different sides and floors of the building and both were extremely noisy. They should provide complementary earpods. Other than that, the breakfast was good, friendly staff and good location. The building is nice too.
Stayed 2 nights in Jul 2018

8/10 Good

art, Oaxaca, Mex.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location walking distance to center. A beautiful park just across the street.
Stayed 1 night in Jul 2018

8/10 Good

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

modern looking walking distance to main plaza

Lovely decor, very attentive and kind staff, clean, good breakfast which was included. Only but was that noise travels easily through walls/doors/windows. As long as neighbors go to bed and wake up at the same time as u do, nk issues. Our neighbors were awake past midnight chatting and walls did not mute this. Must be material used for construction (adobe?). Unfortunately, not much hotel can do but ask patrons to be mindful.
Stayed 4 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel great staff
Stayed 4 nights in May 2018

8/10 Good

Ana, California

Liked: Cleanliness

Nice hotel close to downtown

It is a small hotel, well situated, the staff is nice and helpful close to many museums. The main problem is the noise.
Stayed 6 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location across from a lovely park and close to center. Unique medieval-like interior. Comfortable bed and storage space. Would recommend this hotel.
Stayed 1 night in Dec 2017

8/10 Good

celia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

luciana , los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel close to downtown

Well located only a few blocks from main plaza. Clean and tidy. Nice staff. Good breakfast The room has everything you need. The shower was clogged, but that seems to be the norm in Mexico Comfortable hotel I would stay again
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for town. Very friendly people who work in hotel. Google translate very handy. Room lovely & clean.
Stayed 8 nights in Jul 2017

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming , traditional and centrally located..

We almost didnt book Casa Indigo because of some negative reviews...but I am glad we pushed ahead and went in our own direction...First...Casa Indigo isnt the Ritz or Hilton...it is a traditional San Cristobol hotel...in a old area of town, just a few blocks from the centre...which is a huge bonus!...across the street is a beautiful park and Amber Museum....driving in San Cristobel isnt for everyone...quite confusing but Casa has secure parking just around the corner....Second....Arturo the manager and all the staff are amazing...very helpful...polite...accomadating...enough said....Third...breakfast was no frills but eggs, freshly chopped veggies...hot tortillas, coffee, fresh fruit...very very nice..and the lady who prepares, was super nice....the room was comfortable, clean...yes it is an old place and even the keys are like they came from a castle, but this is the charm about Casa Indigo...Lastly, the price is unheard of, for this location...at least half of what any other place goes for...we spent 2 nights and wish we could have spent another, as San Cristobel has a magical feel and is so different from any other place we have visited in Mexico!