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Hotel Villa Mercedes

4.0 star property
Upscale Colonial hotel near Amber Museum of Chiapas

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Photo gallery for Hotel Villa Mercedes

Exterior
Front of property
Exterior
Suite
Balcony view
Reviews
8.6

Excellent

Popular amenities

  • Breakfast available
    Breakfast availableBreakfast available
  • Free WiFi
    Free WiFiFree WiFi
  • Parking included
    Parking includedParking included
  • Laundry
    LaundryLaundry
  • Housekeeping
    HousekeepingHousekeeping
  • Room service
    Room serviceRoom service

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
Diagonal Hermanos Paniagua 32, San Cristóbal de las Casas, CHIS, 29264
  • Popular LocationSanto Domingo Handicraft Market3 min drive
  • Popular LocationPlaza 31 de Marzo3 min drive
  • Popular LocationSan Cristóbal de las Casas Cathedral3 min drive
  • AirportTuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)69 min drive

Room options

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

Highlights

Heating
Mini-fridge
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Grand Room

Grand Room

Grand Room

Highlights

Heating
Plasma TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Heating
Plasma TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Heating
Plasma TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
Rainfall showerhead
  • 25 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Heating
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Room

Highlights

Heating
Plasma TV
Blackout curtains
Separate bedroom
Rainfall showerhead
Bathrobes
Hairdryer
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Double Room

Grand Double Room

Grand Double Room

Highlights

Heating
Plasma TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
Rainfall showerhead
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite

Suite

Suite

Highlights

Heating
Mini-fridge
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Deluxe With Garden View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Double Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Executive With View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Room Executive With View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Executive With View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Room Executive With View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite With View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Suite With View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Executive With View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Double Room Executive With View

  • Sleeps 2
  • 2 Double Beds

View all photos for Suite With Garden View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Suite With Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Deluxe With Garden View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Room Deluxe With Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Suite Superior With View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Double Suite Superior With View

  • Sleeps 3
  • 2 Double Beds

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About the area

San Cristóbal de las Casas

At Hotel Villa Mercedes you'll be within a 30-minute stroll of Amber Museum of Chiapas and Plaza 31 de Marzo. Highlights at this Colonial hotel include 2 restaurants, free self-parking and a free area shuttle. .The family restaurant, La Chimenea, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Added amenities include free Wi-Fi in public areas, a conference centre and a 24-hour business centre. English breakfast is available daily between 7 AM and noon. There's also free extended parking, along with the convenience of an area shuttle. .Places within a 30-minute walk of this 4-property class San Cristóbal de las Casas hotel include Mesoamerican Museum of Jade and Santo Domingo Handicraft Market.

What's nearby

  • Amber Museum of Chiapas - 19 min walk
  • Santo Domingo Handicraft Market - 3 min drive
  • Plaza 31 de Marzo - 3 min drive
  • Mesoamerican Museum of Jade - 3 min drive
  • San Cristóbal de las Casas Cathedral - 3 min drive

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 69 min drive

Restaurants

  • ‪Fragola - ‬3 min walk
  • ‪Cacao Nativa - ‬3 min walk
  • ‪Las Jicaras - ‬7 min walk
  • ‪Asador la Herradura, Carnes & Cortes - ‬1 min walk
  • ‪Vips - ‬4 min walk

About this property

Hotel Villa Mercedes

Upscale Colonial hotel near Amber Museum of Chiapas
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 3 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 4408 square feet (409 square metres) and includes a conference centre. A terrace, barbecue grills, and multilingual staff are also featured at Hotel Villa Mercedes. A free area shuttle within 3 kilometres is available. Free self parking is available.

Smoking is allowed in designated areas at this 4-star San Cristóbal de las Casas hotel.

  • 83 guestrooms or units
  • 2 levels
  • 2 buildings
  • 2 dining venues
  • 4408 sq ft of conference space
  • 409 sq. m of conference space
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
Hotel Villa Mercedes offers 83 accommodations with a safe and complimentary bottles of water. 32-inch plasma televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, dressing gowns, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 3 kilometres
  • Area shuttle
  • Free secured, uncovered self parking on site
  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7 AM to noon for a fee: MXN 165 for adults and MXN 85 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Chimenea

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (4,408 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Colonial architecture
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Villa Mercedes

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately MXN 165 for adults and from MXN 85 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Union Pay and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Contactless check-out is available.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Villa Mercedes
Hotel Villa Mercedes San Cristobal de las Casas
Villa Mercedes San Cristobal de las Casas
Hotel Villa Mercedes Hotel
Hotel Villa Mercedes San Cristóbal de las Casas
Hotel Villa Mercedes Hotel San Cristóbal de las Casas

Frequently asked questions

What is the cancellation policy at Hotel Villa Mercedes?

Hotel Villa Mercedes offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Villa Mercedes?

As of 30 Jun 2024, prices found for a 1-night stay for 2 adults at Hotel Villa Mercedes on 1 Jul 2024 start from NZ$105.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Villa Mercedes?

Yep, Hotel Villa Mercedes has a free self car park, free extended parking and free RV/bus/truck parking.

What makes Hotel Villa Mercedes a romantic place to stay?

Romance packages and a lounge bar, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Hotel Villa Mercedes.

Does Hotel Villa Mercedes serve breakfast?

Sure does, English brekkie is offered daily from 7 AM to noon.

Is there a free airport shuttle available at Hotel Villa Mercedes?

No, Hotel Villa Mercedes does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Villa Mercedes?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Villa Mercedes?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Villa Mercedes?

No, pets and service animals are not allowed.

Hotel Villa Mercedes Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 119 out of 217 reviews" "
Rating 8 - Good. 65 out of 217 reviews" "
Rating 6 - Okay. 19 out of 217 reviews" "
Rating 4 - Poor. 6 out of 217 reviews" "
Rating 2 - Terrible. 8 out of 217 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Holly, Largo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great gracias
Stayed 3 nights in Mar 2024

10/10 Excellent

Jack

Stayed 1 night in Jan 2024

10/10 Excellent

Bertrand

Stayed 1 night in Dec 2023

10/10 Excellent

Marco A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the property, we needed tours, Cesar was pleased to help us out. We needed a Dr. because my wife got sick and Cesar, Jaraby, Yasca, Araceli and Victor were actually eager to help. They hustled to get a Dr to the hotel after hours . Within an hour, a Dr had seen my wife. We are so impressed and moved by the actions by these folks. We are extremely happy to of met them all. Each one of these people played a role in helping us get through any and all issues. Thank you, thank you, thank you all for all your help and support. These guys are awesome!
Stayed 6 nights in Dec 2023

6/10 Okay

Ramon Yepez

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Claudia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff rocks, friendly and helpful and knowledgeable
Stayed 4 nights in Nov 2023

6/10 Okay

Raudel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Some of the staff was nice but others were not. We asked the lady at the receptionist for an extra blanket, it was always on the way and it never made it to our room. The first day we also took the wrong way in the hotel and couldn’t find the exit, when asked a laundry worker he just told us it was the wrong way but did not care to give us directions. The hotel is far from the downtown as well which we didn’t like.
Stayed 4 nights in Nov 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Look. If I had VIP benefits, I couldn't tell. The wifi was terrible so I couldn't use the TV or my phone without difficulty. The coffe in the room was sun-par and only free one night. The people were, however, very helpful.
Stayed 3 nights in Oct 2023

10/10 Excellent

EDITH ARACELI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for two weeks. Easy to move around. Hotel is a little dated (part of the charm) and very clean. I was mostly satisfied with the extremely professional, friendly staff. I most mention the following things for your consideration. First, Hotel has very thin walls … you can hear everything from the hallway and the rooms next door. This didn’t bothered me, but you most know. Also, the walking distance to the center (where all action happens) is about 15-20 minutes. If you want to stay there late at night you most take transportation back to the hotel (is safest) and for me in two weeks it added up $ (add these to your budget)
Stayed 12 nights in Sep 2023

8/10 Good

Celso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Jul 2023

10/10 Excellent

Juan Manuel

Stayed 6 nights in Jul 2023

10/10 Excellent

Elizabeth Munoz

Stayed 6 nights in Feb 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great food, service and cleanliness. The only 2 negative things I would point out is that the hotel does not have an elevators nor does it have a thermostat in the rooms. Other than these to issues I would recommend this hotel.
Stayed 4 nights in Dec 2020

8/10 Good

Americo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Stephen, Xela, Guatemala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attractive rooms, great staff, easy parking and close to downtown and shopping. The only downside was the lack of heat in the room. It gets close to freezing at night and it can get a bit chilly in the room. I travel with a small space heater when in the Altiplano but others should be advised. Also, the breakfast Buffet was marginal. No eggs, no sausages, and the Mexican dishes were not very tasty.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff always attentive, very friendly and ready to make your stay a pleasant one. Room was clean with plenty space. Liked the brick ceiling in the room. Also the lobby was cozy. They had las catrinas and jaguars
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Attractive Rooms and Attentive Staff
Really nice rooms a little outside of town, with free secure parking. Perfect for a road trip. The thing that was great was the staff. They accidentally double charged me, and I would not have noticed until I got back from vacation. They alerted me to the mistake and corrected it immediately. I really appreciate their service and honesty, they went the extra mile.
Stayed 1 night in May 2017

10/10 Excellent

Fernando, Ventura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
Good stay. Just a little bit noisy. No microwave in the room.

10/10 Excellent

Fernando, Ventura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
A little bit noisy and pricey.

8/10 Good

Jose Tapia, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lousy shower and internet never worked
Hotel restaurant needs improvement

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Brenda

Liked: Cleanliness, staff & service, room comfort
About 8 minutes away from historic center
Ok hotel. Great staff, nice setting but the wifi connection was terrible.

10/10 Excellent

Adrian, Lincoln, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great for business
Excellent Hotel, a bit far away from town center, but a taxi could take you there in no time. Excellent for business trip.