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Courtyard by Marriott San Francisco Downtown/Van Ness Ave.

3.0 star property
Hotel with a 24-hour fitness centre, steps from CPMC Van Ness Campus
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Courtyard by Marriott San Francisco Downtown/Van Ness Ave.

Reception
Exterior
Premium bedding, pillow-top beds, in-room safe, desk
Lobby lounge
Lobby lounge

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Parking available
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
1050 Van Ness Avenue, San Francisco, CA, 94109
  • Van Ness Avenue
    1 min walk
  • CPMC Van Ness Campus
    2 min walk
  • San Francisco City Hall
    8 min walk
  • San Francisco, CA (JCC-China Basin Heliport)
    16 min drive

Room options

View all photos for Room, 2 Double Beds (Hearing Accessible)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds (Hearing Accessible)

Highlights

Air conditioning
Fridge
LED TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Highlights

Air conditioning
Fridge
LED TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Fridge
LED TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
Private bathroom
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Fridge
LED TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow-top bed
Premium bedding
Blackout curtains
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow-top bed
Premium bedding
Blackout curtains
Hairdryer
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Fridge
LED TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
Private bathroom
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow-top bed
Premium bedding
Blackout curtains
Hairdryer
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Fridge
LED TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Fridge
LED TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds (Mobility Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Double Beds (Mobility Accessible, Tub)

Highlights

Air conditioning
Fridge
LED TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Fridge
LED TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed (Hearing Accessible)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed (Hearing Accessible)

Highlights

Air conditioning
Fridge
LED TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Fridge
LED TV
Blackout curtains
Pillow-top bed
Premium bedding
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

Similar properties

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4.4 out of 5, Excellent, (3293)
The price is NZ$280
for 1 night
includes taxes & fees
28 Nov - 29 Nov
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About the area

San Francisco

Courtyard by Marriott San Francisco Downtown/Van Ness Ave. puts you in the heart of San Francisco, steps from CPMC Van Ness Campus and within a 30-minute stroll of Lombard Street. Highlights at this hotel include a restaurant, a 24-hour gym and a 24-hour business centre. .The restaurant, Mel's Kitchen, is open for breakfast, brunch, lunch and dinner. A meeting room and coworking space are among the business amenities offered. Other amenities include free Wi-Fi in public areas, laundry facilities and a microwave in a common area. Cooked-to-order breakfast is available daily between 7:00 AM and 1:00 PM. There's also the convenience of self parking. .With a stay at this 3-property class Downtown San Francisco hotel, you'll be 2.5 km (1.5 mi) from Moscone Convention Center and 2.8 km (1.7 mi) from University of San Francisco.

What's nearby

  • Lombard Street - 3 min drive
  • University of San Francisco - 4 min drive
  • Moscone Convention Center - 4 min drive
  • Oracle Park - 5 min drive
  • Pier 39 - 5 min drive

Getting around

  • San Francisco Station - 4 min drive
  • California St & Van Ness Ave Stop - 7 min walk
  • San Francisco International Airport (SFO) - 26 min drive

Restaurants

  • ‪Great American Music Hall - ‬4 min walk
  • ‪Tommy's Joynt - ‬1 min walk
  • ‪Taniku - ‬1 min walk
  • ‪Burger King - ‬4 min walk
  • ‪Hinata - ‬3 min walk

About this property

Courtyard by Marriott San Francisco Downtown/Van Ness Ave.

Hotel with a 24-hour fitness centre, steps from CPMC Van Ness Campus
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre, a meeting room, and coworking spaces are available. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Courtyard by Marriott San Francisco Downtown/Van Ness Ave.. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star San Francisco hotel is smoke free.

  • 1 building
  • 157 guestrooms or units
  • 5 levels
  • Built in 1908
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Corner/local shop
  • Television in lobby
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • 1 conference room
  • Dining venue
Courtyard by Marriott San Francisco Downtown/Van Ness Ave. offers 157 accommodations with iPod docking stations and a safe. Pillowtop beds feature premium bedding. 40-inch LED televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

Chinese (Mandarin), English, Filipino, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 49 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: USD 8 to 16 per person
  • A restaurant

Restaurants on site

  • Mel's Kitchen

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1908
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 100.00

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 16 per person
  • Self-parking fee: USD 49 per night (in/out privileges)
  • Late check-out fee: USD 100.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Opal Hotel
Opal Hotel San Francisco
Opal San Francisco
San Francisco Opal
Opal San Francisco Hotel
The Opal San Francisco Hotel San Francisco
Courtyard by Marriott San Francisco Downtown/Van Ness Ave. Hotel

Frequently asked questions

What is the cancellation policy at Courtyard by Marriott San Francisco Downtown/Van Ness Ave.?

Courtyard by Marriott San Francisco Downtown/Van Ness Ave. offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Courtyard by Marriott San Francisco Downtown/Van Ness Ave.?

As of 14 Nov 2024, prices found for a 1-night stay for 2 adults at Courtyard by Marriott San Francisco Downtown/Van Ness Ave. on 8 Dec 2024 start from NZ$294.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Courtyard by Marriott San Francisco Downtown/Van Ness Ave.?

Yep, Courtyard by Marriott San Francisco Downtown/Van Ness Ave. has a self car park with in/out privileges for USD 49 per night. Onsite parking is limited.

Are there any beaches close to Courtyard by Marriott San Francisco Downtown/Van Ness Ave.?

The closest beach to Courtyard by Marriott San Francisco Downtown/Van Ness Ave. is Ocean Beach (8.3 km).

What makes Courtyard by Marriott San Francisco Downtown/Van Ness Ave. a romantic place to stay?

A bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Courtyard by Marriott San Francisco Downtown/Van Ness Ave..

Is Courtyard by Marriott San Francisco Downtown/Van Ness Ave. family-friendly?

You bet! With amenities such as children's meals, a corner/local shop and laundry facilities, it's no surprise that Courtyard by Marriott San Francisco Downtown/Van Ness Ave. is a hit with families.

Does Courtyard by Marriott San Francisco Downtown/Van Ness Ave. serve breakfast?

Yep, cooked-to-order brekkie is offered daily between 7:00 AM and 1:00 PM.

Is there a free airport shuttle available at Courtyard by Marriott San Francisco Downtown/Van Ness Ave.?

No, Courtyard by Marriott San Francisco Downtown/Van Ness Ave. does not offer an airport shuttle service.

Is there a bar or restaurant at Courtyard by Marriott San Francisco Downtown/Van Ness Ave.?

Yep, you can grab a meal at Courtyard by Marriott San Francisco Downtown/Van Ness Ave.'s onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Courtyard by Marriott San Francisco Downtown/Van Ness Ave.?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Courtyard by Marriott San Francisco Downtown/Van Ness Ave.?

No, pets are not allowed.

Courtyard by Marriott San Francisco Downtown/Van Ness Ave. Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 266 out of 424 reviews" "
Rating 8 - Good. 104 out of 424 reviews" "
Rating 6 - Okay. 26 out of 424 reviews" "
Rating 4 - Poor. 19 out of 424 reviews" "
Rating 2 - Terrible. 9 out of 424 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! BEAUTIFUL hotel. EXTREMELY secure. The suites are spacious with many amenities. LOVED our stay. Would definitely return!!!
Stayed 1 night in Aug 2024

4/10 Poor

Aaron

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doesn’t have face towels, not enough coffee cups and no trash can in the bedroom.
Stayed 1 night in Jul 2024

10/10 Excellent

Jerimy

Stayed 1 night in Aug 2024

10/10 Excellent

Jerimy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jackie S.
Very nice facility. Although restaurants were close by, no room service.
Stayed 3 nights in Jun 2024

4/10 Poor

Riley

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Roman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, if they don't have parking available there are a couple of garages nearby which end up being cheaper. Only problem is the hotel is right at the edge of an unpleasant neighbourhood, so plenty of unpleasant people just a block away
Stayed 2 nights in Jul 2024

8/10 Good

Terry

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Monika

Stayed 2 nights in Jul 2024

8/10 Good

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Lisa

Stayed 6 nights in Jun 2024

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

arianne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay to access the Opera, Ballet, symphony, City Hall and Hayes Valley. It is on the edge of the tenderloin but unlike many of the other good choices in the area you do not actually need to wak through the Tenderloin to get there. It has everything you need, is comfortable and clean and does the job.
Stayed 1 night in Jun 2024

10/10 Excellent

Dustin

Stayed 1 night in Jun 2024

8/10 Good

Marie-Eve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel a lot! However, I felt very unsafe walking alone (woman) in the neighbourhood, even during day time.
Stayed 4 nights in Jun 2024

8/10 Good

Malva

Liked: Cleanliness, property conditions & facilities
A lot of people “hanging out” both sides of the hotel.
Stayed 5 nights in Jun 2024

10/10 Excellent

Mikayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept and nice hotel
Stayed 2 nights in May 2024

4/10 Poor

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
It was mediocre
When booking our hotel the photos of the room/common area looked beautiful and we were so excited for our stay. However when we arrived, we realized that the parking garage gates were down. We checked in and were told the lot was ‘full’ and we would have to park in the garage down the street which ended up costing us $30 for the 2 nights we stayed. We were hoping to grab a spot in the garage early morning/midday as we arrived late for check in but the gate never opened up which was pretty frustrating. The room was very mediocre and quite small for a king room. The bed was hard and pretty uncomfortable and the pillows flattened within seconds of laying down. The aesthetic of the hotel was lovely but the room/parking situation was very low tier and not very relaxing. The staff however was very nice. We have stayed in the Holiday Inn just down the street on Van Ness before but wanted to try a new spot as this place seemed a little fancier. However we much would have rather stayed at the Holiday Inn as we were given a spot in the parking garage, breakfast was included and the room was much more spacious for the same price. We were hoping for more from the Marriott!
Stayed 2 nights in Jun 2024

10/10 Excellent

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The courtyard was amazing! Got a room upgrade for it being our wedding day, and got concession vouchers. The room was beautiful, clean and very spacious. Bed was super comfy and shower was great size
Stayed 2 nights in Jun 2024

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Bed!!!
Stayed 3 nights in May 2024

10/10 Excellent

Anthony

Liked: Cleanliness, amenities
Clean friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the cleanliness and the gated parking on property. Made my overall stay enjoyable.
Stayed 2 nights in May 2024

8/10 Good

Joseph, Madison

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel.
Stayed 2 nights in May 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel experience of my life.
I booked my reservation at 8:41pm and arrived at the hotel at 9:10pm. At 9:20pm I left the hotel bc I was not allowed to check in. I did not have enough money for the incidental fee. I have stayed at this hotel twice prior in the last two months. Each time I was charged a $20 incidental fee. Tonight $100 was requested and I said I was unable to do that. I showed my receipts for the $20 incidental fees on my previous stays and asked why the fee was so much more this time and said I could do a fee of $50. I did not appreciate the response and conversation between the two employees at the front desk right after I said that. The employee not checking me in said to the other employee “it’s your call. You can charge $20” and the employee checking me in scoffed at that and said he wouldn’t do that. I was never given a key or checked in and I had to leave. Again my room had been paid for prior to me arriving. I had to drive an hour back to where I live. I’m very hurt and disturbed by what happened. The employees could have refunded me last night. I’ve had to message and call this morning trying to get a refund. Instead I get to feel embarrassed and shamed AGAIN explaining I couldn’t afford the incidental fee trying to get a refund.
Stayed 1 night in May 2024