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Hotel Cinera

3.5 star property
Hotel in San José de Cúcuta with free breakfast and 24-hour front desk

Photo gallery for Hotel Cinera

Outdoor pool
Basic Triple Room, Multiple Beds
Interior entrance
Reception
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Pool
  • Breakfast included
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
349 Cl. 11, San José de Cúcuta, Norte de Santander, 540006
  • Colon Park
    ‪3 min walk‬
  • Ventura Plaza Commercial Center
    ‪9 min walk‬
  • General Santander Stadium
    ‪12 min walk‬
  • Cucuta (CUC-Camilo Daza Intl.)
    ‪17 min drive‬

Room options

View all photos for Basic Triple Room, Multiple Beds

Minibar, desk, laptop workspace, free WiFi

Basic Triple Room, Multiple Beds

Highlights

Air conditioning
Plasma TV
Private bathroom
Minibar
Cable channels
Laptop workspace
Desk
Daily housekeeping
  • Sleeps 3
  • 1 Double Bed and 1 Queen Bed

View all photos for Basic Single Room, 1 Queen Bed

Minibar, desk, laptop workspace, free WiFi

Basic Single Room, 1 Queen Bed

Highlights

Air conditioning
Plasma TV
Private bathroom
Minibar
Cable channels
Laptop workspace
Desk
Daily housekeeping
  • Sleeps 1
  • 1 Queen Bed

View all photos for Basic Double Room, 1 Queen Bed

Basic Double Room, 1 Queen Bed

Basic Double Room, 1 Queen Bed

Highlights

Air conditioning
Plasma TV
Private bathroom
Minibar
Cable channels
Laptop workspace
Desk
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

About the area

San José de Cúcuta

At Hotel Cinera you'll be within steps of Colon Park and San Jose Cathedral. Highlights at this hotel include a restaurant, an outdoor swimming pool and free continental breakfast. .This pet-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Additionally, you'll find a garden, dry cleaning/laundry services and luggage storage. Each morning free breakfast is served. .Sights within a 10-minute walk of this 3.5-property class San José de Cúcuta hotel include Cucuta Museum of Culture and Gobernación Norte de Santander.

What's nearby

  • Colon Park - 3 min walk - 0.3 km
  • Cucuta Museum of Culture - 4 min walk - 0.4 km
  • Gobernación Norte de Santander - 6 min walk - 0.6 km
  • Ventura Plaza Commercial Center - 9 min walk - 0.8 km
  • General Santander Stadium - 12 min walk - 1.1 km

Getting around

  • Cucuta (CUC-Camilo Daza Intl.) - 17 min drive

Restaurants

  • ‪Terraza 360 Grados - ‬8 min walk
  • ‪Restaurante La Mazorca - ‬2 min walk
  • ‪Red - ‬6 min walk
  • ‪Restaurante Embajada Antioqueña - ‬6 min walk
  • ‪Federación Nacional De Cafeteros Norte De Santander - ‬4 min walk

About this property

Hotel Cinera

Hotel in San José de Cúcuta with free breakfast and 24-hour front desk
There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi. An outdoor pool, a terrace, and a garden are also featured at Hotel Cinera.

This 3.5-star San José de Cúcuta hotel is smoke free.

  • 62 guestrooms or units
  • Continental breakfast (free)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • No smoking on site
  • Dining venue
Hotel Cinera offers 62 air-conditioned accommodations, with minibars. 36-inch plasma televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Languages

Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 8:30 AM
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch plasma TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 10:00 AM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, debit cards and cash.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.

Property is also known as

Hotel Cinera Hotel
Hotel Cinera San José de Cúcuta
Hotel Cinera Hotel San José de Cúcuta

Frequently asked questions

Does Hotel Cinera have a pool?

Hotel Cinera has an outdoor pool.

Does Hotel Cinera serve breakfast?

Sure does, complimentary continental brekkie is offered daily from 6:00 AM to 8:30 AM.

Is there a free airport shuttle available at Hotel Cinera?

No, Hotel Cinera does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Cinera?

Yep, you can grab a meal at Hotel Cinera's onsite restaurant.

What time are check-in & check-out at Hotel Cinera?

Check-in begins at 10:00 AM. Check-out time is noon.

Hotel Cinera Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 24 out of 56 reviews
Rating 8 - Good. 21 out of 56 reviews
Rating 6 - Okay. 5 out of 56 reviews
Rating 4 - Poor. 3 out of 56 reviews
Rating 2 - Terrible. 3 out of 56 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

juan carlos

Stayed 1 night in Dec 2024

8/10 Good

Marlin, Mt Dora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing we did not like much was that no towel available in the room other than that … everything else was fairly good. Ah and at the checking time they did it know that room was already paid … they Expedia..
Stayed 1 night in Nov 2024

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 4 days and we had a good time here. The food at the cafe was good. The coffee was delicious. All of the hotel employees are very friendly, helpful and welcoming to PR. The beach is less than 3 blocks from the hotel, but is not good for swimming. Very rough waves. The supermarket across the street is great.
Stayed 1 night in Sep 2024

4/10 Poor

Maria, Miami

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No hot water and the room power is shut down unless you leave the key card inside. There is nothing more unpleasant than returning to a hot room after a hot day. The pictures displayed on Expedia are quite misleading. You can smoke in the parking lot tho. Also, beware of 'hotel taxi service'. They might guarantee certain things to the client (ie. accepting foreign currency) without the taxi driver's consent, leading to unpleasant interactions.
Stayed 1 night in Aug 2024

10/10 Excellent

Violeta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a night.

First, the room assigned did not have a good working airco, however was assigned to another. The bathroom did not have warm/hot water, and does not have a douche spray shower..
Stayed 1 night in Dec 2023

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great.
Stayed 1 night in Jan 2024

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está bien para mi fin que era descansar, antes de continuar con mi viaje. Habitación muy confortable, todo en excelente condición. Me hizo falta agua en la habitación agua en botella y café. Por lo demás todo muy bien
Stayed 1 night in Dec 2023

6/10 Okay

Eva

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not have my reservation in their system so they did not have the rooms available. We had to take the last room and make the best of it. The staff however did everything possible to help me and make my stay better. Anderson was very helpful and friendly. He helped us with our bags and made sure we got to our room safely. He also guided us with how to get food.
Stayed 1 night in Dec 2023

10/10 Excellent

jesus Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Dayana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jose

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Jose

Stayed 1 night in Oct 2023

10/10 Excellent

victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exellent.
Stayed 1 night in Sep 2023

8/10 Good

Tibisay

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Maria

Stayed 1 night in Aug 2023

10/10 Excellent

Norka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location
Stayed 1 night in Feb 2023

10/10 Excellent

MARIBEL

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Me gusto mucho la estadia.

was wonderfull, i can recommend it. fue maravilloso, buena comida, excelente habitacion, limpia e impecable, Yo lo recomiendo y en el centro de cucuta. Muchas tiendas, es un sitio seguro, muchos taxis pasan al frente del hotel.
Stayed 1 night in Dec 2022

10/10 Excellent

Norka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Luis

Stayed 1 night in Feb 2022

6/10 Okay

Carlos

Liked: Staff & service
Very central, close to good etc but very noisy.
Stayed 1 night in Dec 2021

10/10 Excellent

Carmen Josefina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing clean and safe !!!
Stayed 1 night in Oct 2021

8/10 Good

Angie Karolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel centrico, comodo y basico para espera por pocos dias. Mi critica constructiva es que a la recepción un poco mas de empatia en comunicación ser mas detallista al entregar información. Y convenios con app respetarlas
Stayed 4 nights in Jan 2025

6/10 Okay

Giancarlo

Travelled with family and small children
Liked: Cleanliness
Fue solo una noche pera la reserva nunca la consiguieron
Stayed 1 night in Jan 2025