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Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive

5.0 star property
Luxury hotel on the beach, with 5 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
4 restaurants, breakfast, lunch, dinner served; American cuisine
Egyptian cotton sheets, premium bedding, down duvets, free minibar items
4 restaurants, breakfast, lunch, dinner served; American cuisine
Garden

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Gym
The price is NZ$1,740
includes taxes & fees
6 Jan - 7 Jan 2025

Explore the area

Map
Carretera Transpeninsular CSL-SJC, KM 18.5, San José del Cabo, BCS, 23405
  • Desert Park Natural Reserve
    8 min walk
  • Cabo Real Golf Club
    4 min drive
  • World Café
    1 min walk
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    26 min drive

Room options

View all photos for One Bedroom Suite Pool View

Microwave, coffee/tea maker

One Bedroom Suite Pool View

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
Minibar (some free items)
  • 115 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Suite Ocean View

55-inch Smart TV with cable channels, TV

Two Bedroom Suite Ocean View

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
Minibar (some free items)
  • 165 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Deluxe Studio Pool View

View from room

Deluxe Studio Pool View

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Minibar (some free items)
Smart TV
Premium bedding
  • 51 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for One Bedroom Suite Ocean View

Egyptian cotton sheets, premium bedding, down duvets, free minibar items

One Bedroom Suite Ocean View

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
Minibar (some free items)
  • 115 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Suite Pool View

Dining room

Two Bedroom Suite Pool View

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
Minibar (some free items)
  • 165 sq m
  • Sleeps 6
  • 1 Double Sofa Bed, 2 Double Beds and 1 King Bed

View all photos for Deluxe Studio Ocean View

Egyptian cotton sheets, premium bedding, down duvets, free minibar items

Deluxe Studio Ocean View

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Minibar (some free items)
Smart TV
Premium bedding
  • 51 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Similar properties

Exterior

Hyatt Ziva Los Cabos- All Inclusive

Pool
Hot tub
Breakfast included
All-inclusive
4.4 out of 5, Excellent, (2830)
The price is NZ$1,015
for 1 night
includes taxes & fees
6 Jan - 7 Jan
Hyatt Ziva Los Cabos- All Inclusive

About the area

San José del Cabo

A luxury stay in San José del Cabo awaits you at Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive. Within steps you'll find beach and Desert Park Natural Reserve within a 10-minute stroll. Highlights at this all-inclusive hotel include 4 restaurants, 5 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and detox wraps along with access to the hot springs/mineral springs and sauna. The steakhouse, Latitud 23.5, serves American cuisine and is open for dinner. La Jolla is the hotel's own lobby lounge. Spend the day at the beach and enjoy the on-site free kids' club, 24-hour gym and lazy river. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 5-property class San José del Cabo hotel include Palmilla Beach and Costa Azul Beach.

What's nearby

  • Desert Park Natural Reserve - 8 min walk
  • El Dorado Golf Club - 3 min drive
  • Cabo Real Golf Club - 4 min drive
  • Palmilla Beach - 7 min drive
  • Chileno Beach - 16 min drive

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 26 min drive

Restaurants

  • ‪Naos - ‬2 min drive
  • ‪Al Pairo - ‬7 min walk
  • ‪Azul - ‬8 min drive
  • ‪Mako Restaurant - ‬6 min walk
  • ‪Riccio Di Mare - ‬6 min walk

About this property

Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive

Luxury hotel on the beach, with 5 outdoor pools
Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, a lazy river, and a 24-hour fitness centre. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 5 bars/lounges. WiFi is free in public spaces.

A children's pool, a terrace, and a complimentary children's club are also featured at the luxury Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive. Free valet parking is available.

This 5-star San José del Cabo hotel is smoke free.

  • 304 guestrooms or units
  • 4 dining venues
  • 5 bars or lounges
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
  • Coffee shop
Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive offers 304 air-conditioned accommodations with indoor private hot tubs and minibars (stocked with some free items). Beds feature Egyptian cotton sheets, down duvets and premium bedding. 55-inch Smart televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and bidets.

This San José del Cabo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

The on-site spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free secured, covered valet parking on site

Food and drink

  • 4 restaurants
  • 5 bars/lounges
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Coralle
  • El Patrón
  • La Jolla
  • La Taberna
  • Latitud 23.5

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 5 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Lazy river

Family friendly

  • 5 outdoor pools
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room microwave
  • Lazy river
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Firepit
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Well-lit path to entrance

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Meal delivery service
  • Microwave
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 37.99 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Valencia Los Cabos & Inclusive
Villa La Valencia Los Cabos Beach AI
Villa La Valencia Los Cabos Beach Resort Spa
Villa La Valencia Los Cabos Beach Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive?

Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive?

As of 23 Dec 2024, prices found for a 1-night stay for 2 adults at Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive on 6 Jan 2025 start from NZ$1,736.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive?

Yep, Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive has free valet parking.

Are there any beaches close to Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive?

Yep, Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive is a short 1-minute walk from beach.

Is there a spa on site at Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive have a pool?

Yep, and guests love it! Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive have a waterslide?

No, but it has a waterpark and lazy river.

What luxury perks are available at Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive?

Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive features 5 outdoor pools, a full-service spa and 4 restaurants. All guestrooms come with Hot tubs, deep soaking tubs and premium bedding.

What makes Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive.

Is Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and children's meals, it's no surprise that Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive?

No, Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive?

Yep, you can grab a meal at Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive's onsite restaurant that serves American cuisine.

What time are check-in & check-out at Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive?

There is a golf course next to Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive.

Villa La Valencia Los Cabos Beach Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 160 out of 253 reviews" "
Rating 8 - Good. 51 out of 253 reviews" "
Rating 6 - Okay. 21 out of 253 reviews" "
Rating 4 - Poor. 10 out of 253 reviews" "
Rating 2 - Terrible. 11 out of 253 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food options and we loved the lazy river. But The staff really tries to sell you the timeshare and it kinda ruins your relaxing vacation.
Stayed 5 nights in Aug 2024

10/10 Excellent

Kristin

Stayed 6 nights in Aug 2024

8/10 Good

Zach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean resort, not too many people were there.
Stayed 8 nights in Aug 2024

4/10 Poor

Dennis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Oluwatosin

Liked: Cleanliness, staff & service, property conditions & facilities
It is a new resort so many things are still working and functioning super good, amazing staff and good food. But you need a splash park/slide for kids. Two things we don't like is. 1) signing a cheque after every meal for an all inclusive resort, is not necessary and a waste of time. People go on vacation so they are not accountable for anything in that short period, signing a cheque just feel like we are not on vacation. 2) don't force people to join your membership in tricking them with little gift, it makes the membership suspicious coz why are you so desperate to sell it so bad? and start lieing to people that it's not a sales meeting at the beginning of the meeting and wasted over 3 hrs of our vacation time. Other than those 2 things the facility and the staffs are great.
Stayed 4 nights in Aug 2024

10/10 Excellent

Victoria

Stayed 9 nights in Jul 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The all inclusive package is the best value in Cabo. The food, the service, and the facilities are amazing. I highly recommend this place. We will be back again.
Stayed 4 nights in Aug 2024

10/10 Excellent

Freddy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the food choices were great compare to other all inclusive.
Stayed 4 nights in Aug 2024

6/10 Okay

Rebecca Dyanne, College Place

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Marian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lazy river was green the first few days. Pool service was slow. Only 3 restaurants Beds very comfortable.
Stayed 6 nights in Aug 2024

10/10 Excellent

Svetlana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the lazy river, but the floaties they provide are uncomfortable. I’d recommend bringing your own. The place is wonderful and the food is amazing. The place still had construction going on which would have been nice to know before we booked. I would like to come back and experience the whole resort once it’s finished. Very family friendly! The place to go if you just want to relax and soak up the sun.
Stayed 4 nights in Aug 2024

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience
Stayed 2 nights in Jun 2024

10/10 Excellent

Jong Myong

Liked: Property conditions & facilities
Good
Stayed 3 nights in Jul 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay for family trip
Pros: Great resort. Employees were friendly and accommodating. Room was very spacious and had two bathrooms. Favorite restaurant was the Italian Taberna but enjoyed all our meals. Kids spent so much time in the lazy river and pools. Would definitely return. Downsides: Construction is ongoing for the next month at the infinity pool area so it was closed and there was noise from jackhammers during parts of the day. Online menus not available for all restaurants which is difficult when trying to pick for picky kids. All inclusive guests have to sign checks even if there are no charges. Ocean isn’t swimmable in front of resort.
View of pools from balcony
View from pool chair
Stayed 4 nights in Aug 2024

10/10 Excellent

alma Janette

Liked: Cleanliness, staff & service, property conditions & facilities
Meals are gourmet ! Excellent staff delicious food. All inclusive allows for all food drinks and snacks. Mexican Italian and a steakhouse restaurants on the property.clean gym and spa. access to the beach. The resort is absolutely beautiful, clean and a luxury experience, great for families !!
Stayed 4 nights in Aug 2024

2/10 Terrible

Alfonso

Disliked: Cleanliness, staff & service
Stayed 5 nights in Aug 2024

6/10 Okay

Perla Selena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful however service could have been better. They seemed to be understaffed and it would take forever to be serve when going to the restaurant and even the service by the pools. Food options were a bit limited. Restaurants always seemed to be booked already and often told to wait for a cancellation. The infinity pool was also closed due to remodeling which caused the service at the pools for drinks and food to end at 4:30pm. Other than that, the spa was amazing.
Stayed 4 nights in Aug 2024

10/10 Excellent

Abdoul Aziz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travelled with my kids and we had an excellent stay in this hotel. The facilities are clean and well maintained, there is enough choice of good food options and the staff is very nice. The only part that could be improved is the check in and check out.
Stayed 7 nights in Aug 2024

10/10 Excellent

assia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing was the food. Everything tasted like in a 5 star restaurant. Very clean, staff was amazing. Pools were nice.
Stayed 5 nights in Aug 2024

10/10 Excellent

Jana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay with our family of 5 (3 teens) in a two bedroom suite for 4 nights. The resort is gorgeous and well maintained. We used the gym and swam in all 3 pools and tried all of the restaurants. Pros: Great room, food is excellent, pools are clean and lovely. Lazy River was a nice bonus. Loved that we could order food and eat poolside. Resort is stunningly gorgeous. Cons: The infinity pool closed on our 3rd day there. Luckily we spent day 1 and 2 there knowing it was about to close for remodeling. We weren’t expecting to hear jackhammers for the next two days so that was disappointing. Plus we lost the great views of the ocean and coastline. If you are wanting to book I would wait until after this remodel is finished. Also having the all inclusive plan and still having to close out checks poolside and at every restaurant is exhausting. We always bring plenty of cash to tip our waiters so if they were doing it for that reason, it was extra unnecessary. Y'all really need to figure out a way to not burden your all inclusive guests with these worthless bills. Literally no other resort does this. Also they were lacking in entertainment options in the evenings especially for adults. Otherwise a great family resort!
Stayed 4 nights in Jul 2024

2/10 Terrible

Henrikke

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful hotel with great looking rooms. However, the restaurants were fully booked. The service at the Italian restaurant was horrible- waiting 30-45 minutes to get a table, and then 1 hour more to get the food served. The Steak house was super professional- but to get a table you must be at the opening at 3:00 to even have a chance to get a table- if you are staying for more than three days that is… The Buffet is open, but also here there was a lot of waiting. Especially when there was entertainment- people would finish their food and enjoy the show while hungry guests were waiting for a table. The pool was dirty, but a lot of space. Not overcrowded. Children should wear earplugs in the water to avoid getting ear infections… There is not much to do for children, except for the pool and kids club, no playground. It was great joining the karaoke in the evening- that was amazing🙌
Stayed 9 nights in Jul 2024

10/10 Excellent

Jihyun

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Just clean brand new hotel but service need to be improved
Stayed 4 nights in Aug 2024

8/10 Good

Joshua, Mckinney

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great food and clean rooms!
Stayed 5 nights in Jul 2024

8/10 Good

Courtney, Grand Prairie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and we had a wonderful time. The service was excellent. Somethings to note. The beach isn't swimmable. This is a Wellness and membership resort. It's very relaxing but there aren't any entertainment shows at night. The membership presentation was supposed to be 90 minutes however I felt like I was being held hostage after 3.5 hrs. After I said no 6 times I thought I was leaving to collect my discounted excursion vouchers but was taken into another room to be hassled by another sales person. It was awful. Other than that everything else was great. We were then able to enjoy the rest of our trip.
Stayed 5 nights in Jul 2024

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities
Best
Stayed 3 nights in Aug 2024