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Hilton San Jose

4.0 star property
Pet-friendly San Jose hotel connected to the convention centre, steps from San Jose McEnery Convention Center

Photo gallery for Hilton San Jose

Restaurant
Exterior
Restaurant
Outdoor pool, pool loungers
Presidential Suite, 1 Bedroom | Living area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Breakfast available
  • Housekeeping
  • Pool
The current price is NZ$323
includes taxes & fees
18 Apr - 19 Apr

Explore the area

Map
300 Almaden Blvd, San Jose, CA, 95110
  • San Jose McEnery Convention Center
    ‪1 min walk‬
  • CSU San Jose State University
    ‪10 min walk‬
  • SAP Center at San Jose
    ‪15 min walk‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
Pillow-top bed
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Business Lounge Access

55-inch LCD TV with cable channels, TV, pay films

Executive Suite, 1 King Bed, Business Lounge Access

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2022
Pillow-top bed
Separate bedroom
  • 111 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2022
Premium bedding
Pillow-top bed
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Peloton Bike)

Room, 1 King Bed (Peloton Bike)

Room, 1 King Bed (Peloton Bike)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2022
Premium bedding
Pillow-top bed
  • 43 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility/Hearing, Roll In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible (Mobility/Hearing, Roll In Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2022
Premium bedding
Pillow-top bed
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

55-inch LCD TV with cable channels, TV, pay films

Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2022
Premium bedding
Pillow-top bed
  • 33 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2022
Premium bedding
Pillow-top bed
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2022
Separate bedroom
Pillow-top bed
  • 111 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2022
Premium bedding
Pillow-top bed
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2022
Premium bedding
Pillow-top bed
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

55-inch LCD TV with cable channels, TV, pay films

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2022
Premium bedding
Pillow-top bed
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Premium bedding, pillow-top beds, in-room safe, desk

Presidential Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Dining table
LCD TV
Hypo-allergenic bedding
Renovated in 2022
  • 111 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Suite, 1 Bedroom

Premium bedding, pillow-top beds, in-room safe, desk

Signature Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Dining table
LCD TV
Hypo-allergenic bedding
Renovated in 2022
  • 111 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, City View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed, City View

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2022
Premium bedding
Pillow-top bed
  • 33 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Corner)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Bathtub (Corner)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2022
Premium bedding
Pillow-top bed
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Skyview)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds (Skyview)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2022
Premium bedding
Pillow-top bed
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2022
Premium bedding
Pillow-top bed
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

55-inch LCD TV with cable channels, TV, pay films

Suite, 1 Bedroom, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2022
Separate bedroom
Pillow-top bed
  • 111 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility/Hearing, Skyview)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Bathtub (Mobility/Hearing, Skyview)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2022
Premium bedding
Pillow-top bed
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
Pillow-top bed
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Skyview)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Skyview)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2022
Premium bedding
Pillow-top bed
  • 33 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Jetted Tub (Regency Suite)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Jetted Tub (Regency Suite)

Highlights

Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Fridge
Dining table
LCD TV
Hypo-allergenic bedding
  • 111 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
Pillow-top bed
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

San Jose

Hilton San Jose puts you in the heart of San Jose, connected to the convention centre and within steps of San Jose McEnery Convention Center and San Jose Center for the Performing Arts. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the Hot tub and pool loungers. Meeting rooms and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, laundry facilities and a microwave in a common area. Cooked-to-order breakfast is available daily between 6 AM and 10:30 AM. There's also self parking, along with the convenience of car rentals on site. .Sights within a 10-minute walk of this Downtown San Jose hotel include San Jose Civic Auditorium and Adobe Corporate Headquarters.

What's nearby

  • San Jose McEnery Convention Center - 1 min walk - 0.1 km
  • San Jose Center for the Performing Arts - 2 min walk - 0.2 km
  • San Jose Civic Auditorium - 3 min walk - 0.3 km
  • CSU San Jose State University - 10 min walk - 0.9 km
  • SAP Center at San Jose - 15 min walk - 1.3 km

Getting around

  • Convention Center Station - 2 min walk
  • San Jose Diridon Station - 16 min walk
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 6 min drive

Restaurants

  • ‪Nirvana Soul - ‬5 min walk
  • ‪Voltaire Coffee House - ‬6 min walk
  • ‪Corner Market Kitchen - ‬4 min walk
  • ‪SoFA Market - ‬7 min walk
  • ‪The Grill On The Alley - ‬7 min walk

About this property

Hilton San Jose

Pet-friendly San Jose hotel connected to the convention centre, steps from San Jose McEnery Convention Center
Hilton San Jose offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton San Jose. Parking is available for a fee. A complete renovation of Hilton San Jose was completed in January 2022.

This San Jose hotel is smoke free.

  • 354 guestrooms or units
  • 17 levels
  • Conference rooms
  • Built in 1992
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Dining venue
Hilton San Jose offers 354 accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. 55-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English, French, Italian, Portuguese, Spanish

Similar properties

Exterior

Hyatt Place San Jose/Downtown

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Air conditioning
4.2 out of 5, Very good, 1,215 reviews
The price is NZ$274
includes taxes & fees
4 Apr - 5 Apr
Hyatt Place San Jose/Downtown

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 39 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 10:30 AM for a fee: USD 35 for adults and USD 20 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 50
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's Hilton Honors mobile app before check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 22 December to 1 January:
  • Bar/Lounge
  • Dining venue

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 35.00 for adults and from USD 20.00 for children
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Covered self-parking fee: USD 39 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel San Jose
Hilton San Jose
San Jose Hilton
Doubletree By Hilton San Jose Hotel San Jose
Doubletree San Jose
San Jose Doubletree
Hilton San Jose Hotel
Hilton San Jose Hotel San Jose
Hilton San Jose Hotel
Hilton San Jose San Jose
Hilton San Jose Hotel San Jose

Frequently asked questions

What is the cancellation policy at Hilton San Jose?

Hilton San Jose offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton San Jose?

As of 29 Mar 2025, prices found for a 1-night stay for 2 adults at Hilton San Jose on 18 Apr 2025 start from NZ$322.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton San Jose?

Yep, Hilton San Jose has a covered self car park with in/out privileges for USD 39 per day.

Does Hilton San Jose have a pool?

Hilton San Jose has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Hilton San Jose a romantic place to stay?

1 hot tub and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hilton San Jose.

Does Hilton San Jose serve breakfast?

Sure does, cooked-to-order brekkie is on offer daily from 6 AM to 10:30 AM.

Is there a free airport shuttle available at Hilton San Jose?

No, Hilton San Jose does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton San Jose?

Yep, they've got a lounge bar and an onsite restaurant. The dining venue is closed seasonally each year from December 22 until January 1.

What time are check-in & check-out at Hilton San Jose?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Hilton San Jose Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 524 out of 1108 reviews
Rating 8 - Good. 251 out of 1108 reviews
Rating 6 - Okay. 143 out of 1108 reviews
Rating 4 - Poor. 92 out of 1108 reviews
Rating 2 - Terrible. 98 out of 1108 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Luan

Liked: Staff & service
Stayed 1 night in Dec 2024

8/10 Good

Ayron

Stayed 1 night in Dec 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They only offered free parking for the inconvenie.
Bathroom was full of bugs and faucet leaked all night
Stayed 1 night in Dec 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Keiko

Stayed 1 night in Dec 2024

10/10 Excellent

Darrin

Stayed 2 nights in Dec 2024

6/10 Okay

Marti

Travelled with family
Liked: Cleanliness, staff & service
It was a last minute stay & although there didn't seem to be much availability (overpaid rate on room availability) It felt surprisingly empty. I called for some extra pillows but they never arrived. Maybe light staffing? Otherwise clean and near SAP.
Stayed 1 night in Dec 2024

2/10 Terrible

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So Disappointed!!
Stayed 2 nights in Dec 2024

4/10 Poor

Brian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was no heat in our room, otherwise it was fine
Stayed 1 night in Dec 2024

10/10 Excellent

DAT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jay, West Covina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
San Jose needs better hotel properties.
Stayed 4 nights in Dec 2024

10/10 Excellent

Fatima, East Palo Alto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Nov 2024

10/10 Excellent

Theodore

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Shimeng

Stayed 1 night in Nov 2024

8/10 Good

William

Stayed 1 night in Nov 2024

10/10 Excellent

Freda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the friendly staff and hotel was clean and decorated beautifully for the holidays
Stayed 1 night in Nov 2024

10/10 Excellent

Louremie

Stayed 1 night in Nov 2024

10/10 Excellent

Janice L

Stayed 2 nights in Nov 2024

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Scott

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Return customer, never again in San Jose.
Without question the worst experience I've ever had at a Hilton let alone any other hotel. The garage was filthy w/ food, stains and an awful smell. When we left after our car was only there for about I found out what the smell was. It was a huge pile of wet cardboard on the level where the garbage is and open to the parking structure. The car still smells of the odor and I'm not sure how long it will take to get rid of it. We'll try Pooph. Before the cardboard was wet it was probably a fire hazard below the building. The area is open to homeless visitors. In addition to the the Hotel had NO restaurants, no Continental breakfast until Monday. The room heater kept going off and did not keep up with the auto setting. The in room coffee pot worked for a few minutes and then stopped. The toilet was like the one in my wife's old kindergarten room It was too low to the floor for me to use sitting and so far down standing was a urination challenge to hit the small bowl. The bed was so broken down that it felt like I was sleeping in a fixed feet higher than my head position. It was not comfortable. The room was only slightly batter than what I imagine a motel 6 would be. Your Facilities and/or Operations Execs should be fired for someone who has your customer service needs as their priority.
Stayed 1 night in Nov 2024

2/10 Terrible

Andre

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an event and constant yelling of drunk people our room had an awful smell to it was not a good stay this weekend
Stayed 2 nights in Nov 2024

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Very helpful
Stayed 1 night in Nov 2024

10/10 Excellent

Juan Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is very good l recommend
Stayed 1 night in Nov 2024

10/10 Excellent

Mayra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 1 night in Nov 2024