2/10 Terrible
Susan M., Richmond, VA
6 Apr 2025
Disliked: Cleanliness
Casa Pina went from bad to worse. Be warned!
Due to issues with the property, we moved out early and the owner agreed (in writing) to refund us for 3 of the 7 nights reserved. To date, he has issued only a portion of that refund.The truth is that this rental was in horrible shape from the get go but my family was willing to overlook this as the owner (and his team members) seemed caring and sincere in their desire to make us happy. We now feel totally duped and want to warn others. The good: mattresses were comfortable, apartment complex is large and old but quiet, many helpful items available such as beach towels, gear and toys. The bad: Almost all items and furnishings dated, worn or disrepair. All linens are very old/pilled and of questionable cleanliness ...as is the state of most items provided. The apartment had filthy rugs, ants, cockroaches, used food and towels in the cupboards ...even a lizard but the biggest issues were the faulty/leaking air conditioning and appliances. We do not recommend this rental due to its poor condition and the owners lack of transparency and accountability.
Susan M.
Stayed 7 nights in Mar 2025