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Embassy Suites by Hilton San Juan Hotel & Casino

3.5 star property
Family-friendly Carolina resort in Isla Verde with a casino
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites by Hilton San Juan Hotel & Casino

Aerial view
Exterior
Lobby
Lobby
Beach nearby, sun-loungers, beach umbrellas, beach towels

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
The price is NZ$513
includes taxes & fees
7 Jan - 8 Jan 2025

Explore the area

Map
8000 Tartak Street, Carolina, 00979
  • Isla Verde Beach
    6 min walk
  • El Patio
    1 min walk
  • Hato Rey Station
    7 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.)
    16 min drive

Room options

View all photos for Suite, 2 Bedrooms, 2 Bathrooms

Suite, 2 Bedrooms, 2 Bathrooms | Living area

Suite, 2 Bedrooms, 2 Bathrooms

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Sofa bed
2 bedrooms
  • 42 sq m
  • City view
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking (Nonsuite)

Studio, 1 King Bed, Non Smoking (Nonsuite)

Studio, 1 King Bed, Non Smoking (Nonsuite)

Highlights

Soundproofed
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Eco-friendly toiletries
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds (Top Floor)

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Double Beds (Top Floor)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Designer toiletries
  • 42 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed

View from room

Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Sofa bed
Separate bedroom
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Designer toiletries
Eco-friendly toiletries
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Non Smoking (Nonsuite)

Studio, 2 Double Beds, Non Smoking (Nonsuite)

Studio, 2 Double Beds, Non Smoking (Nonsuite)

Highlights

Soundproofed
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Eco-friendly toiletries
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Designer toiletries
Eco-friendly toiletries
  • 42 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Pool View

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed, Pool View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Sofa bed
Separate bedroom
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Sofa bed
Separate bedroom
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Pool View

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Double Beds, Pool View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Sofa bed
Separate bedroom
  • 42 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Sofa bed
Separate bedroom
  • 99 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Sofa bed
Separate bedroom
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Sofa bed
Separate bedroom
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Sofa bed
Separate bedroom
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Top Floor)

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed (Top Floor)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Sofa bed
Separate bedroom
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hampton Inn & Suites San Juan

Pool
Hot tub
Breakfast included
Free WiFi
4.6 out of 5, Wonderful, (1491)
The price is NZ$474
for 1 room
includes taxes & fees
8 Jan - 9 Jan
Hampton Inn & Suites San Juan

About the area

Carolina

A family-friendly stay in Carolina awaits you at Embassy Suites by Hilton San Juan Hotel & Casino. You'll be 0.5 km (0.3 mi) from Isla Verde Beach and 7.4 km (4.6 mi) from Condado Beach. Highlights at this resort include a casino, a restaurant and an outdoor swimming pool. .A day of pampering can include massages and facials. The restaurant, El Patio, is open for lunch and dinner. Coqui Pool Bar is the resort's own bar, serving drinks along with lunch. Enjoy the 24-hour gym, Hot tub, kids' swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, a 24-hour business centre and a coffee shop/cafe. Free cooked-to-order breakfast is available on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:30 AM and 10:00 AM. There's also the convenience of valet parking. .Sights within a 10-minute drive of this 3.5-property class Isla Verde resort include Plaza las Americas and Puerto Rico Convention Center.
View more Resorts in San JuanOpens in a new window

What's nearby

  • Isla Verde Beach - 6 min walk
  • Carolina Beach - 8 min walk
  • Condado Beach - 7 min drive
  • Plaza las Americas - 8 min drive
  • Puerto Rico Convention Center - 9 min drive

Getting around

  • Hato Rey Station - 7 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 16 min drive

Restaurants

  • ā€ŖVerace - ā€¬2 min walk
  • ā€ŖMi Casita Restaurant - ā€¬5 min walk
  • ā€ŖKintaro Sushi & Chinese Cuisine lsla Verde - ā€¬8 min walk
  • ā€Ŗ24 Market Place - ā€¬5 min walk
  • ā€ŖBurger King - ā€¬4 min walk

About this property

Embassy Suites by Hilton San Juan Hotel & Casino

Family-friendly Carolina resort in Isla Verde with a casino
Embassy Suites by Hilton San Juan Hotel & Casino offers its guests a kids' pool, an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this resort measures 12000 square feet (1115 square metres) and includes conference space. A casino, spa services, and a terrace are also featured at the family-friendly Embassy Suites by Hilton San Juan Hotel & Casino. Parking is available for a fee.

This 3.5-star Carolina resort is smoke free.

  • 1 building
  • 313 guestrooms or units
  • 8 levels
  • Conference rooms
  • 12000 sq ft of conference space
  • 1115 sq. m of conference space
  • Built in 1996
  • Cooked-to-order breakfast (free)
  • Casino
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Embassy Suites by Hilton San Juan Hotel & Casino offers 313 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3ā€“5 people or up to 10 devices)). Business-friendly amenities include complimentary weekday newspapers and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3ā€“5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 21.19 per night)
  • Covered valet parking on site (USD 26.76 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Coqui Pool Bar
  • El Patio
  • Eterie

Things to do

  • 114 slot machines
  • 24-hour gym
  • 6 gaming tables
  • Bingo
  • Casino (650 square feet of space)
  • Children's pool
  • Outdoor pool
  • Playground
  • Spa tub
  • TV in common areas
  • Water sports equipment

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in hallways (74 centimetre high)
  • Handrails in stairways (84 centimetre high)
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (64 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room bottled water
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 21.19 per night
  • Valet parking fee: USD 26.76 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel & Casino
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Embassy Suites by Hilton San Juan Hotel & Casino Resort Carolina

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton San Juan Hotel & Casino?

Embassy Suites by Hilton San Juan Hotel & Casino offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton San Juan Hotel & Casino?

As of 25 Dec 2024, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton San Juan Hotel & Casino on 7 Jan 2025 start from NZ$433.66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton San Juan Hotel & Casino?

Yep, Embassy Suites by Hilton San Juan Hotel & Casino has a covered self car park for USD 21.19 per night.

Are there any beaches close to Embassy Suites by Hilton San Juan Hotel & Casino?

Yep, Embassy Suites by Hilton San Juan Hotel & Casino is a short 6-minute walk from Isla Verde Beach. Fun beach activities include jet skiing, snorkelling and scuba diving. You can also find water sports equipment.

Is there a spa on site at Embassy Suites by Hilton San Juan Hotel & Casino?

There's no onsite spa, but this property does offer services like facials and body treatments.

Does Embassy Suites by Hilton San Juan Hotel & Casino have a pool?

Yep, and guests love it! Embassy Suites by Hilton San Juan Hotel & Casino has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Embassy Suites by Hilton San Juan Hotel & Casino a romantic place to stay?

1 hot tub and poolside dining, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Embassy Suites by Hilton San Juan Hotel & Casino.

Is Embassy Suites by Hilton San Juan Hotel & Casino family-friendly?

You bet! With amenities such as a children's pool, a playground and laundry facilities, it's no surprise that Embassy Suites by Hilton San Juan Hotel & Casino is a hit with families.

Does Embassy Suites by Hilton San Juan Hotel & Casino serve breakfast?

You bet, travelers are hooked on the free cooked-to-order breakfast here! Offered on weekdays between 6:30 AM and 9:00 AM and weekends between 7:30 AM and 10:00 AM, this is the place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton San Juan Hotel & Casino?

No, Embassy Suites by Hilton San Juan Hotel & Casino does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton San Juan Hotel & Casino?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Embassy Suites by Hilton San Juan Hotel & Casino?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Embassy Suites by Hilton San Juan Hotel & Casino?

No, only service animals are allowed.

Embassy Suites by Hilton San Juan Hotel & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1937 out of 2833 reviews" "
Rating 8 - Good. 578 out of 2833 reviews" "
Rating 6 - Okay. 179 out of 2833 reviews" "
Rating 4 - Poor. 66 out of 2833 reviews" "
Rating 2 - Terrible. 73 out of 2833 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

ROSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien todo
Stayed 4 nights in Sep 2024

8/10 Good

Dionne

Liked: Cleanliness, staff & service
Went with my sister and kids.. very kid friendly food was great.. dining and beach is walkable
Stayed 4 nights in Jul 2024

10/10 Excellent

Gabriel

Stayed 2 nights in Sep 2024

6/10 Okay

Hodina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The power went out twiceā€¦.
Stayed 5 nights in Sep 2024

10/10 Excellent

Alex Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

8/10 Good

Aldo A

Stayed 5 nights in Aug 2024

10/10 Excellent

Rebeca

Stayed 1 night in May 2024

8/10 Good

tiffany

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed Pool Beautification and atmosphere Cocktail evening receptions Complimentary breakfast Beach chairs and umbrellas
Stayed 3 nights in Sep 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I genuinely enjoyed my stay. It waa great for my family. My only complaint is that they need to do away with the carpets. This hotel encourages pool and beach activities without so much as a balcony to hang clothes to dry. Once the AC is off the mildew smell is on. Fresh omelets were a plus to their continental bkfast.
Stayed 4 nights in Sep 2024

10/10 Excellent

Kathrine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

HUGO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2024

10/10 Excellent

Kenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Shamir

Travelled with group
Liked: Cleanliness, staff & service, amenities
We stayed here almost 10 years ago and it literally hasn't changed since. Rooms were the same and there was some water damage to the room. They are undergoing renovation. Looking forward to a new look. Would love to return.
Stayed 3 nights in Sep 2024

10/10 Excellent

Lilliam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Sep 2024

10/10 Excellent

rossini, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay , close to the beach and restaurants, also Shopping area, is perfect , I always stay there , I recuperate to everyone ask me about hotels in Puerto Rico šŸ‡µšŸ‡·
Stayed 1 night in Sep 2024

8/10 Good

Gennifer

Travelled with partner
Liked: Amenities
Customer service was great, however I know they're undergoing renovations at the facility, but very noisy.
Stayed 5 nights in Sep 2024

10/10 Excellent

Brenda Liz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente como siempre!!!
Stayed 2 nights in Sep 2024

10/10 Excellent

orona

Good!
Stayed 2 nights in Sep 2024

6/10 Okay

Mai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It doesn't have a shuttle bus or no bench sitting area in the front when waiting for your ride. The beach was nice, I like the fact once you get there it provides a beach towel and a umbrella chair but it was 2 blocks from the hotel.The last part their was a hotel surcharge which I was not aware, and it was way too much, did not get that much back like the hotel said.
Stayed 5 nights in Sep 2024

10/10 Excellent

Susanna

Stayed 3 nights in Aug 2024

10/10 Excellent

Daisy

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Daisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend the Embassy Hotel and Casino the place is beautiful, clean food was really good friendly staff the pool area and hot tub really nice. Everything is closed by beach within walking distance shopping are and fast food restaurants and restaurants front desk staff very welcoming and friendly. I will definitely return again. Do not hesitate and book at the Embassy Hotel and casino. Daisy
Stayed 1 night in Sep 2024

10/10 Excellent

Isheena

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room Friendly staff Nice casino and pool and dinning options
Stayed 1 night in Sep 2024

4/10 Poor

Sharmaine

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
From the beginning not the best experience. No shuttle offered even though the property is less than 10 minutes away from hotel. So on top of what we already spent money for the hotel, and resort fee, we had to pay for Uber to and from the airport. The staffing is limited so checking in took about 20 minutes. The first room they gave us had mold on the carpet, you could smell it as soon as you walk in. Bathroom was still dirty and tub was in terrible condition. Carpets were worn out and dingy, cabinets and microwave were from the 90s. Requesting a different room took another 20 minute wait. The agent looked as if moving to a different was a problem, but putting guests with children in a room with mold is unexceptable. The next room was not much better, no mold that could be detected. However, you could smell seafood coming through the vents, since we were placed in a room above the restaurant. The pool area didn't appear to have much upkeep. The playground they claimed to have on the website is nonexistent, the kiddie pool is exactly the size of an inflatable kids pool. The breakfast was pretty much the same everyday, not much variation and not hot as expected. Renovation is ongoing, two floors of rooms closed off. Construction started each day around 7am, could hear banging above your head or right next door. So much for sleeping in and relaxing. Then the power went out four times in one day, no elevators and no A/C for extended periods. Needless to say we left a day early.
Stayed 5 nights in Sep 2024