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Embassy Suites by Hilton San Juan Hotel & Casino

3.5 star property
Family-friendly Carolina resort in Isla Verde with a casino
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites by Hilton San Juan Hotel & Casino

Aerial view
Exterior
Exterior
Beach nearby, sun-loungers, beach umbrellas, beach towels
Studio, 1 King Bed, Non Smoking (Nonsuite)

Reviews

9.0 out of 10

Wonderful

Guests liked:

Clean rooms, comfy beds, friendly staff

Popular amenities

  • Breakfast included
    Breakfast included
  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Room service
    Room service
  • Parking available
    Parking available
  • Spa
    Spa

Explore the area

Map
8000 Tartak Street, Carolina, 00979
  • Isla Verde Beach
    6 min walk
  • Carolina Beach
    8 min walk
  • Pine Grove Beach
    16 min walk
  • San Juan (SJU-Luis Munoz Marin Intl.)
    16 min drive

Room options

View all photos for Suite, 2 Bedrooms, 2 Bathrooms

Suite, 2 Bedrooms, 2 Bathrooms | Living area

Suite, 2 Bedrooms, 2 Bathrooms

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Sofa bed - double
2 bedrooms
Blackout curtains
  • 42 sq m
  • City view
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking (Nonsuite)

Studio, 1 King Bed, Non Smoking (Nonsuite)

Studio, 1 King Bed, Non Smoking (Nonsuite)

Highlights

Soundproofed
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Hairdryer
Eco-friendly toiletries
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds (Top Floor)

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Double Beds (Top Floor)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Designer toiletries
  • 42 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed

View from room

Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Designer toiletries
Private bathroom
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Non Smoking (Nonsuite)

Studio, 2 Double Beds, Non Smoking (Nonsuite)

Studio, 2 Double Beds, Non Smoking (Nonsuite)

Highlights

Soundproofed
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Hairdryer
Eco-friendly toiletries
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Designer toiletries
Private bathroom
  • 42 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Pool View

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed, Pool View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Pool View

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Double Beds, Pool View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
  • 42 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
  • 99 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Top Floor)

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed (Top Floor)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hampton Inn & Suites San Juan

Pool
Hot tub
Breakfast included
Free WiFi
4.6 out of 5, Wonderful, (1467)
The price is NZ$426
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Hampton Inn & Suites San Juan

About the area

Carolina

A family-friendly stay in Carolina awaits you at Embassy Suites by Hilton San Juan Hotel & Casino. You'll be 0.5 km (0.3 mi) from Isla Verde Beach and 7.4 km (4.6 mi) from Condado Beach. Highlights at this resort include a casino, a restaurant and an outdoor swimming pool. .A day of pampering can include massages and facials. The restaurant, El Patio, is open for lunch and dinner. Coqui Pool Bar is the resort's own bar, serving drinks along with lunch. Enjoy the 24-hour gym, Hot tub, kids' swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, a 24-hour business centre and a coffee shop/cafe. Free cooked-to-order breakfast is available on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:30 AM and 10:00 AM. There's also the convenience of valet parking. .Sights within a 10-minute drive of this 3.5-property class Isla Verde resort include Plaza las Americas and Puerto Rico Convention Center.
View more Resorts in San JuanOpens in a new window

What's nearby

  • Isla Verde Beach - 6 min walk - 0.5 km
  • Carolina Beach - 8 min walk - 0.7 km
  • Condado Beach - 7 min drive - 7.4 km
  • Plaza las Americas - 8 min drive - 9.0 km
  • Puerto Rico Convention Center - 9 min drive - 9.0 km

Getting around

  • Hato Rey Station - 7 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 16 min drive

Restaurants

  • ‪Verace - ‬2 min walk
  • ‪Mi Casita Restaurant - ‬5 min walk
  • ‪Kintaro Sushi & Chinese Cuisine lsla Verde - ‬8 min walk
  • ‪24 Market Place - ‬5 min walk
  • ‪Burger King - ‬4 min walk

About this property

Embassy Suites by Hilton San Juan Hotel & Casino

Family-friendly Carolina resort in Isla Verde with a casino
Embassy Suites by Hilton San Juan Hotel & Casino offers its guests a kids' pool, an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this resort measures 12000 square feet (1115 square metres) and includes conference space. A casino, spa services, and a terrace are also featured at the family-friendly Embassy Suites by Hilton San Juan Hotel & Casino. Parking is available for a fee.

This 3.5-star Carolina resort is smoke free.

  • 1 building
  • 313 guestrooms or units
  • 8 levels
  • Conference rooms
  • 12000 sq ft of conference space
  • 1115 sq. m of conference space
  • Built in 1996
  • Cooked-to-order breakfast (free)
  • Casino
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Embassy Suites by Hilton San Juan Hotel & Casino offers 313 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include complimentary weekday newspapers and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 21.19 per night)
  • Covered valet parking on site (USD 26.76 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Coqui Pool Bar
  • El Patio
  • Eterie

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in hallways (74 centimetre high)
  • Handrails in stairways (84 centimetre high)
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (64 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 23 July 2024 to 13 December 2024 (completion date subject to change). The following areas are affected:
  • Hallway
  • Lobby
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 44.40 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room bottled water
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 21.19 per night
  • Valet parking fee: USD 26.76 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel & Casino
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Embassy Suites by Hilton San Juan Hotel & Casino Resort Carolina

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton San Juan Hotel & Casino?

Embassy Suites by Hilton San Juan Hotel & Casino offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton San Juan Hotel & Casino?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton San Juan Hotel & Casino on 26 Nov 2024 start from NZ$324.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton San Juan Hotel & Casino?

Yep, Embassy Suites by Hilton San Juan Hotel & Casino has a covered self car park for USD 21.19 per night.

Are there any beaches close to Embassy Suites by Hilton San Juan Hotel & Casino?

Yep, Embassy Suites by Hilton San Juan Hotel & Casino is a short 6-minute walk from Isla Verde Beach. Fun beach activities include jet skiing, snorkelling and scuba diving. You can also find water sports equipment.

Is there a spa on site at Embassy Suites by Hilton San Juan Hotel & Casino?

There's no onsite spa, but this property does offer services like facials and body treatments.

Does Embassy Suites by Hilton San Juan Hotel & Casino have a pool?

Yep, and guests love it! Embassy Suites by Hilton San Juan Hotel & Casino has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Embassy Suites by Hilton San Juan Hotel & Casino a romantic place to stay?

1 hot tub and poolside dining, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Embassy Suites by Hilton San Juan Hotel & Casino.

Is Embassy Suites by Hilton San Juan Hotel & Casino family-friendly?

You bet! With amenities such as a children's pool, a playground and laundry facilities, it's no surprise that Embassy Suites by Hilton San Juan Hotel & Casino is a hit with families.

Does Embassy Suites by Hilton San Juan Hotel & Casino serve breakfast?

You bet, travelers are hooked on the free cooked-to-order breakfast here! Offered on weekdays between 6:30 AM and 9:00 AM and weekends between 7:30 AM and 10:00 AM, this is the place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton San Juan Hotel & Casino?

No, Embassy Suites by Hilton San Juan Hotel & Casino does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton San Juan Hotel & Casino?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Embassy Suites by Hilton San Juan Hotel & Casino?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Embassy Suites by Hilton San Juan Hotel & Casino?

No, only service animals are allowed.

Embassy Suites by Hilton San Juan Hotel & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1870 out of 2755 reviews" "
Rating 8 - Good. 568 out of 2755 reviews" "
Rating 6 - Okay. 179 out of 2755 reviews" "
Rating 4 - Poor. 67 out of 2755 reviews" "
Rating 2 - Terrible. 71 out of 2755 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Janeine, East Brunswick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Maizie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Carl

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Under construction
Was woke up every day at 7:00am with a jackhammer. Complaining every morning. Construction was not to start until 9 am . Horrible!
Stayed 6 nights in Aug 2024

10/10 Excellent

DIANA

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay!
Stayed 4 nights in Jun 2024

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service
Stayed 7 nights in Aug 2024

10/10 Excellent

Valerie Iris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Embassy Suites. Staff were wonderful and kind. Rooms were always cleaned and smelt great. The breakfast and happy hour was amazing. So many choices! The pool was relaxing, fun and quiet. We could have stayed in the pool all day. We loved having the bar there to order food and drinks. The beach was a four minute walk and it was easy to get an Uber to take us places. Will come back!
Stayed 5 nights in Aug 2024

10/10 Excellent

Janea

Liked: Cleanliness, staff & service, property conditions & facilities
Great !!!!
Stayed 1 night in Aug 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good.
Stayed 1 night in Aug 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time in Puerto Rico and I must say this is the best hotel I been too thus far. The free breakfast is soooo good I already miss the oatmeal and egg omelette that is made fresh so good. The rooms is clean housekeeping is done everyday the staff is friendly and very attentive. Their is a restaurant inside the hotel the food is so good and affordable. The beach and supermarket is walking distance. I travel with my 4 kids and my two sisters it was a great stay for us beautiful hotel nice pools I have nothing negative to say but that I would be coming back
Stayed 5 nights in Aug 2024

4/10 Poor

Cristian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not what you will expect, disappointed
This is a Hilton line of hotels not a low brand how ever it looks like Pablo’s Motel, my room had a remote control that didn’t work (got it swapped) a all night running toilet that I fixed, lamp in bedroom bottom all heavy rust, bathtub dented and discolor looks dirty no matter how clean, sink hair cracks everywhere and found someone else’s T-shirt under the sink (really!!). Breakfast…long line for a crappy omelet one guy cooking for the entire hotel ?? The quality of the food is not there the bakery area has some Motel 6 quality pastries. They charge for parking they charge resort fee (didn’t see the resort) plus all the taxes it adds up extra to your stay, last day only 1 out of 4 elevators worked and the site construction will wake you up at 7:55am EVERY day :( I expect a lot more specially if you are going to put the name Hilton attached to the Embassy suites… I had way better quality for a lot less, not even thinking about coming back.
Stayed 3 nights in Aug 2024

10/10 Excellent

Theresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and pleasant!
Stayed 3 nights in Aug 2024

10/10 Excellent

LaTese

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was like living in a resort for a week. Everything you need in one place. Pools hot tub outside bar casino bar and restaurants inside hotel. Free breakfast free snacks around evening time and two free drinks of your choice( I chose wine)for every day you are there. Staff really nice. Ambience was really cute in the main foyer area. room was very spacious I highly recommend.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly environment. Gym needs to be upgrade also would be nice to have an arcade for the kids. Overall I enjoyed my staying
Stayed 4 nights in Aug 2024

10/10 Excellent

Denisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the property
Stayed 3 nights in Aug 2024

10/10 Excellent

Ivan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service, spacious suites and Cleanliness was great. Hotel over all was family friendly. One thing I really wish they update would be the ability to sign into your streaming services like Netflix and prime. Other than that our stay was great would definitely stay here again with my family.
Stayed 6 nights in Aug 2024

10/10 Excellent

Nilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good!!
Stayed 1 night in Aug 2024

10/10 Excellent

NORBERTO

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this hotel multiple times with my family. Each visit, our experience has been better and better
Stayed 1 night in Aug 2024

10/10 Excellent

Danilo Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Very goo there
Stayed 2 nights in Aug 2024

10/10 Excellent

Normita

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great place to stay
It was good just wished construction wasn’t going on
Stayed 3 nights in Aug 2024

10/10 Excellent

Lorretta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to the airport with a nice casino and a beautiful pool area.
Stayed 1 night in Aug 2024

8/10 Good

Carol

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The updates are great. Love the new bathrooms. The hotel was clean. Buffet breakfast could have more options for different dietary needs. Didn’t eat at the new restaurant but menu was classic Puerto Rican cuisine which was nice to see. Drinks from bar were excellent. Will definitely return.
Stayed 1 night in Aug 2024

6/10 Okay

Elizabeth Rosello

Travelled with family
Liked: Staff & service, amenities
Was not as clean as expected
Stayed 6 nights in Aug 2024

10/10 Excellent

Abdinasir

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how the Hotel was clean and environmentally ready to enjoy. We have spent 1 week at hotel and everything exceeded my expectation. Definitely we will be back soon. My children were excited and it was a new experience for them. Keep up the good work.
Stayed 7 nights in Aug 2024

6/10 Okay

Walter

Liked: Staff & service
Stayed 1 night in Aug 2024