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12 steps to Beach, Private pool, Best location, Tank and Plant, WF high. 6 max.

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for 12 steps to Beach, Private pool, Best location, Tank and Plant, WF high. 6 max.

Interior
A heated pool
On the beach, sun-loungers, beach towels
On the beach, sun-loungers, beach towels
Dining

Reviews

9.6 out of 10

Exceptional

Entire home

2 bedrooms2 bathroomsSleeps 5130 sq m

Popular amenities

  • Hot tub
  • Barbecue grill
  • Pet-friendly
  • Pool
  • Washer
  • Parking available

Explore the area

Map
San Juan
  • Playa Ocean Park
    1 min walk
  • Museo de Arte de Puerto Rico
    17 min walk
  • Plaza del Mercado
    3 min drive
  • San Juan (SIG-Fernando Luis Ribas Dominicci)
    14 min drive

Room options

About the area

San Juan

A family-friendly stay in San Juan awaits you at this holiday home. You'll be 3 km (1.9 mi) from Condado Beach and 4.9 km (3.1 mi) from Pan American Pier. Highlights at this beachfront holiday home include a kitchen, a private pool and a washing machine. .Home features free WiFi, 1.5 bathrooms and a balcony. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a stovetop. A living room, a dining area and a Smart TV are also available. Housekeeping is available on request. .Spend the day at the beach where you'll find sunloungers, and enjoy the on-site water park and Hot tub. Additionally, you'll find concierge services, limo/town car service and barbecues. .Attractions within a 10-minute drive of this Santurce holiday home include Port of San Juan and Casino del Mar at La Concha Resort.
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What's nearby

  • Casino del Mar at La Concha Resort - 3 min drive
  • Jose Miguel Agrelot Coliseum - 4 min drive
  • Pan American Pier - 6 min drive
  • Puerto Rico Convention Center - 6 min drive
  • Condado Beach - 11 min drive

Getting around

  • Domenech Station - 6 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 21 min drive

Restaurants

  • ā€ŖLelas - ā€¬5 min walk
  • ā€ŖPamela's Caribbean Cuisine - ā€¬8 min walk
  • ā€ŖLa Cueva Del Mar Calle Loiza - ā€¬5 min walk
  • ā€ŖDulcesalado - ā€¬2 min walk
  • ā€ŖCafe Regina - ā€¬6 min walk

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

12 steps to Beach, Private pool, Best location, Tank and Plant, WF high. 6 max.

We are 24/7 available. Our team goal is for you to have the best vacation ever. We give all kind of recommendations before arrival.
We have one bedroom with a queen bed, a mezzanine with two twin beds and one bathroom. Also, a private pool and an outdoor shower.
We have a workable space in case you need it. Great place to work and have fun!
The value added incentives provided by my Exclusive Concierge, Sergio, which could provide up to $300.00 in savings at various Car Rentals 10% discount , Restaurants 15% to 20% , Massage Therapy 20%, Adventure Tours, Sightseeing Tour & Fun Things to do during your stay at Puerto Rico.
Cute charming walk-up located 12 STEPS from the sand of the most beautiful urban beach in Puerto Rico. Master with a queen size bed and the second bedroom is a mezzanie with two twin beds. One bathroom and also, we have a shower outside and a Private heated Pool, brand new. Located between Condado and Ocean Park, San Juan, a lively (and the safest) neighborhood. Walking distance to a variety of local and trendy restaurants and 10 minutes cab ride from the airport and to Old San Juan.
Enjoy the peaceful breeze and sun in the mornings and then have fun exploring restaurants, pubs, disco, etc. in Condado (drinks), Old San Juan (Salsa), Isla Verde (disco), PiƱones (Bomba y Plena) in the evenings. Or just do a picnic at night on the beach. We have 24 hour security!
LARGER GROUPS UP TO 20 ASK THE OWNER!
We have a pool that you can heat when the jets are on.

TOP ENTERTEINMENT WALKING DISTANCE: We have all kind of restaurants: Puerto Rican, Mexican, Japanish, Spaniard, international, healthy, vegetarian, Argentinian, Italian, French, Peruvian...walking distance.

YOGA CLASS walking distance in Ocean Park entrance.

Property manager

Isabel or Ana

Languages

English, French, Italian, Spanish

Property amenities

Beach

  • On the beach
  • Beach loungers
  • Beach towels

Pool/Spa

  • Fenced private pool
  • Heated pool
  • Massage
  • Spa tub

Internet

  • Available in the house: Free WiFi

Parking and transport

  • Limo/town car service
  • Car not required
  • Parking on site

Kitchen

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchen island
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Spices
  • Toaster

Dining

  • Chef service
  • Dining table

Bedrooms

  • 2 bedrooms
  • Bedsheets provided

Bathroom

  • 1.5 bathrooms
  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area

Entertainment

  • Books
  • Games
  • Smart TV with cable/satellite channels

Outdoor areas

  • Balcony
  • Barbecue grill
  • Outdoor furniture

Laundry

  • Laundromat nearby
  • Washing machine

Work spaces

  • Computer monitor
  • Desk
  • Desk chair

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • One pet total

Suitability/Accessibility

  • Smoke-free property

Services and conveniences

  • Concierge services
  • Housekeeping (on request)
  • Iron/ironing board
  • Meal delivery service

Location highlights

  • Near a health/beauty spa
  • Near a hospital
  • Near an outlet shopping centre
  • Near the marina
  • Near the ocean

Things to do

  • Heated pool
  • Optional golf privileges
  • Tennis
  • Water park
  • Water sports equipment
  • Birdwatching nearby
  • Casino nearby
  • Cycling nearby
  • Ecotours nearby
  • Fishing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Ice skating nearby
  • Jet skiing nearby
  • Kayaking nearby
  • Motor boating nearby
  • Mountain climbing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Swimming nearby
  • Water tubing nearby
  • Windsurfing nearby
  • Winery tours nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher
  • Deadbolt lock

General

  • Housekeeping (on request)
  • Recycling
  • Unit size: 1,400 square feet

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available

Check-out

Check-out before 11:00 AM

Special check-in instructions

You will receive an email from the host with check-in and check-out instructions

Pets

  • Pets are welcome
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Note from host: There is a $100 Fee per pet

Children and extra beds

  • Children are welcome.
  • Note from host: Love children and children love us!

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Note from host: No parties or events are allowed in my apartments.
Long-term renters welcome
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and a deadlock
This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. On-site parties or group events are strictly prohibited. Note from host: No parties or events are allowed in my apartments. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and a deadlock in all accommodation.

We should mention

  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

20 Steps Beach Condado-ocean Park generator House San Juan
20 Steps Beach Condado-ocean Park generator House
20 Steps Beach Condado-ocean Park generator San Juan
20 Steps Beach Condado-ocean Park generator
20 Steps Beach Condado-ocean Park Generator House San Juan
20 Steps Beach Condado-ocean Park Generator House
20 Steps Beach Condado-ocean Park Generator San Juan
20 Steps Beach Condado-ocean Park Generator House San Juan
20 Steps Beach Condado-ocean Park Generator House
20 Steps Beach Condado-ocean Park Generator San Juan
20 Steps Beach Condado-ocean Park Generator
20 Steps to the Beach Condado ocean Park Private Pool generator
20 Steps to the Beach Condado ocean Park Private Pool Generator
20 Steps to the Beach Condado ocean Park Private Pool Generator
12 Steps to the Beach Condado ocean Park Private Pool Generator

Frequently asked questions

Are there any beaches close to 12 steps to Beach, Private pool, Best location, Tank and Plant, WF high. 6 max. ?

Yep, 12 steps to Beach, Private pool, Best location, Tank and Plant, WF high. 6 max. is a short 1-minute walk from Playa Ocean Park. Fun beach activities include jet skiing, snorkelling and scuba diving. You can also find water sports equipment and motor boats.

Does 12 steps to Beach, Private pool, Best location, Tank and Plant, WF high. 6 max. have a pool?

12 steps to Beach, Private pool, Best location, Tank and Plant, WF high. 6 max. has a heated pool and a pool.

Does 12 steps to Beach, Private pool, Best location, Tank and Plant, WF high. 6 max. have a waterslide?

No, but it has a waterpark and lazy river.

What luxury perks are available at 12 steps to Beach, Private pool, Best location, Tank and Plant, WF high. 6 max. ?

This property features a heated pool, as well as a private pool and a living room.

What makes 12 steps to Beach, Private pool, Best location, Tank and Plant, WF high. 6 max. a romantic place to stay?

1 hot tub, private pools, and private balconies all help set the scene for a sizzling getaway at 12 steps to Beach, Private pool, Best location, Tank and Plant, WF high. 6 max. .

Is 12 steps to Beach, Private pool, Best location, Tank and Plant, WF high. 6 max. family-friendly?

You bet! With amenities such as babysitting services and a playground, as well as highchairs and children's dinnerware, it's no surprise that 12 steps to Beach, Private pool, Best location, Tank and Plant, WF high. 6 max. is a winner with our family travellers.

Is there a private hot tub at 12 steps to Beach, Private pool, Best location, Tank and Plant, WF high. 6 max. ?

Yep, there is a hot tub.

Is there a free airport shuttle available at 12 steps to Beach, Private pool, Best location, Tank and Plant, WF high. 6 max. ?

No, 12 steps to Beach, Private pool, Best location, Tank and Plant, WF high. 6 max. does not offer an airport shuttle service.

What time are check-in & check-out at 12 steps to Beach, Private pool, Best location, Tank and Plant, WF high. 6 max. ?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

12 steps to Beach, Private pool, Best location, Tank and Plant, WF high. 6 max. Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 101 out of 124 reviews" "
Rating 8 - Good. 20 out of 124 reviews" "
Rating 6 - Okay. 1 out of 124 reviews" "
Rating 4 - Poor. 1 out of 124 reviews" "
Rating 2 - Terrible. 1 out of 124 reviews" "

9.4/10

Cleanliness

Reviews

10/10 Excellent

Karina V.

Liked: Cleanliness
Great house, location can't get any better than this!
This is a fantastic property! It is literally 30 seconds from the beach, and is stocked with everything you could ever want: beach towels, beach chairs, boogie boards, sports toys, etc. The house had plenty of space for our group of 4, and is 12 min walking from a great grocery store (SuperMax). 5-10 min walking away from a ton of restaurants. The beach we had cannot be beat. We spent a day in Condado as well, and the beach here at Ocean Park was waayy more our speed (fewer tourists, less noisy, more local-feeling). We also had a late flight out on our last day and Ana (property manager) and Isabel (owner) were very kind and flexible with our check out, which we really appreciated. We did have some trouble with our hot tub not being hot for part of the trip, but we worked that out with the hosts. Also had more maintenance people in and out of the house than we expected (replacing the pool motor, plumbers for the outdoor shower, pool cleaners). However, Ana was very communicative the entire time, and was always there to answer our questions as well. 10/10 house, and 10/10 hosts!!
Stayed 6 nights in Dec 2024

4/10 Poor

Lauren D.

Low water pressure - No running water for 2 days
We visit Puerto Rico a few times a year. This was our experience at Isabel's duplex. The facts: Oct. 22 - Very little water pressure upon our arrival Oct. 24 - Running water turned to drips -Toilet would not flush -Toilet tank empty Oct. 25 - Property manager (Ana) told us to manually fill up toilet tank with water from downstairs kitchen faucet -Ran up and down stairs multiple times to do this -Water pressure very low on 1st floor Oct. 26 early morning - no running water in bathroom -Requested refund for 2 nights -Was told to contact Isabel for refund October 27 night - Isabel apologized, said it's PR's system, offered a compensation October 26-28 - no running water inside entire condo--No toilet, no bathroom/kitchen sinks, no shower More facts: -We used our water bottles for hygiene -Pillows/sheets smelled/looked dirty upon arrival (probably no water to wash them) -Asked for refund for 2 nights of no water -Received $114 total from Isabel (1 night=$190) -Was told VRBO's policy is 30% a night -Called VRBO-was told this isn't true/no such thing -VRBO said owner gives what $ they want to Told by owner and property manager: This happens It's PR's system Sorry There's nothing we can do about it Public infrastructure is not our problem ***We've been to PR many times and this has never happened to us. We were waiting on Isabel to get back to us, and by the time she did, we only had 1 day left that we didn't want to waste on looking for a hotel. Think 2x!
Stayed 6 nights in Oct 2024

10/10 Excellent

emory s.

Liked: Cleanliness
Amazing place to stay at!
We had a very lovely, comfortable time staying here! Our host made sure we were well taken care of:)
Stayed 5 nights in Oct 2024

10/10 Excellent

Tara A.

Liked: Cleanliness
Wonderful!
Location! Location! Location! This place has it allā€¦the private pool was so wonderful. Restaurants just up the quiet street. No hassle parking was so lovely to come home to every night. Kind neighbors, responsive host, good property manager. Weā€™ll be back!
Stayed 6 nights in Sep 2024

10/10 Excellent

Jeffrey H.

Liked: Cleanliness
Time to unwind, to relax and recharge
Everything was very nice, and gave us plenty of space and options to relax and enjoy
Stayed 5 nights in Sep 2024

10/10 Excellent

Michael F.

Liked: Cleanliness
A fantastic experience
The property is a perfect place by the beach . The place became our home a few days in and we lived how safe and quiet the block was. Ana was our point of contact and she is the goods! Can't wait to come back.
Stayed 8 nights in Aug 2024

10/10 Excellent

Marcus L.

Liked: Cleanliness
Best spot in ocean park
Itā€™s is amazing place. Clean and comfortable. I will definitely go back and visit. Owners are so amazing and they truly care.
Stayed 5 nights in Jun 2024

10/10 Excellent

Margaret M.

Liked: Cleanliness
Delightful
My sisters and I stayed for a week on a "retirement" trip and we had a fabulous stay! The property was in a great location, it was supplied with essentials, but most important was that all my communication was answered immediately and Ana was so helpful in answering any questions we had. I would totally recommend this property!
Stayed 7 nights in Mar 2024

10/10 Excellent

Audrey K.

Liked: Cleanliness
Pieryo Rico Escape
We had a wonderful time! The location is fabulous as are the owners/property managers. Wonderful communication. Pool/tub at night is fabulous! We walked to several wonderful restaurants, enjoyed the beach and enjoyed days of exploration. We did rent a car and there was a spot provided to us. Very thankful for that as parking would have been a nightmare otherwise. Would definitely recommend!
Stayed 5 nights in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness
Great place
It was a nice little spot for my family of 5. The kids really enjoyed the pool. Itā€™s very tiny and more like a large hot tub but perfect for young kids. The staff were wonderful and we never had any issues with communication. My only suggestion would be to get some more comfortable furniture. The couch has seen better days. Overall, itā€™s a great place with great hosts. Thanks!
Stayed 5 nights in Feb 2024

10/10 Excellent

Kim S.

Liked: Cleanliness
Great bungalo
This rental totally met our needs. Plenty of space for my two adult kids and me. Great kitchen for in-house meals. Very walkable to beach, restuarants, bars, etc. Lots of extras, like beach chairs, coolers, blender, pitchers, beach towels, and more!
Stayed 6 nights in Jan 2024

10/10 Excellent

Hayes M., Atlanta

Liked: Cleanliness
Excellen stay!
Loved our stay! We travel a lot and always use VRBO. The communication here was impeccable!! We are very low maintenance, but they were always there to answer our questions on where to go. The management team went over and beyond!! We really enjoyed the unit itself and location. Thanks again for letting us stay in your unit. We will be back next year!!
Stayed 5 nights in Oct 2023

10/10 Excellent

Carolynn C.

Liked: Cleanliness
Had a blast
We enjoyed ourselves very much Great location and Amazing hosts.
Stayed 7 nights in Oct 2023

8/10 Good

Danielle F.

Great stay
The property it was wonderful and so close to the beach. And it was very charming. And they were so accommodating and quick to response. Even when I didnā€™t book the correct amount of people they were very understanding. Literally steps away from the beach
Stayed 5 nights in Aug 2023

8/10 Good

Yonas G.

Liked: Cleanliness
Great location and nice people
Great location, close to almost most of places to visit in San Juan. The property is clean and welcoming. The property manager and the owner were wonderull people made us feel at home.
Stayed 6 nights in Aug 2023

10/10 Excellent

Kellie H.

Liked: Cleanliness
Everything You Could Want
Beautiful space, convenient location, great advice on other places to explore. Beds were comfortable. The beach was incredibleā€”especially near sunset, all the locals come out to walk their dogs and socialize in the ocean. Just a special place!
Stayed 7 nights in Jun 2023

10/10 Excellent

marcus l.

Liked: Cleanliness
Great place
Place is very nice and clean. Location is amazing and pool is a plus. Super happy with everything.
Stayed 10 nights in May 2023

10/10 Excellent

Lucy J., Boston, MA

Liked: Cleanliness
Pure Happiness
We had a wonderful 5 day stay here. The location can't be beat - right by the beach, which is so handy to go back and forth as needed. There were quite a few wonderful restaurants within walking distance. We didn't rent a car, but were easily able to use Uber to get to the more distant attractions such as Old San Juan, El Morro and Casa Bacardi. I am glad we weren't driving because parking at the house would have been a little tight, which is not surprising in the city. The house itself was very comfortable, it was just right for 4 of us. It was nice to spend time in the small front courtyard in the mornings with coffee, and the rear courtyard had the small jetted pool which was such a fun place to hang out at the end of the day. Having a washer and dryer right there was very helpful too. Isobel was lovely as was Ana the caretaker. I highly recommend this lovely house and area!
Stayed 5 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness
Amazing beach getaway
The apartment is super close to the beach with it just being down an alleyway out the front gate. This was really nice with having a one year old who wasnā€™t always wanting to stay there that long. They had some beach chairs and toys to take over there too. The pool was heated which was nice when we wanted to hop in later at night. It is located with easy access to the main highway for traveling around the country. And the local streets around it seemed safe while we walked all over to explore the area. The downstairs has nice sitting areas for hanging out or eating. It was nice to have the kitchen to make a few meals there too, but Isabel and Ana have a list of some of the better places within a short 5 minute walk. Donā€™t miss the numero uno beach restaurant for a nice breakfast or lunch just down the beach from the apartment. There is a ton of great places to eat all types of food around this great location too. The bedroom, bathroom, and loft are all upstairs and have fans everywhere so you arenā€™t too hot while sleeping. They made sure we had a playpen for our little one to sleep in which was very helpful for us. We usually try to go to new locations when we travel, but would love to come back here again and stay at this beach getaway.
Stayed 6 nights in Mar 2023

6/10 Okay

David A., Pelican Rapids mn

Liked: Cleanliness
Ocean park beach condo
Ceiling dripped water by main entrance .Large propane tank in patio. Was said to be 12 steps to beach, but really about 60. Lighting was bad inside. Pool/ hot tub was nice. They said it was a 2 bath condo, but the only bath inside was very small, almost uncomfortable. The other so called bath was a shower head by the patio gate entrance. 2 1/2 stars
Stayed 9 nights in Feb 2023

10/10 Excellent

Karen V.

Liked: Cleanliness
An absolutely fantastic home just steps from a great beach!
It's clear that the owners really care about their home and love to share it with others. Having a downstairs living area and upstairs bedrooms/bath was great, too; it really felt like we had plenty of room. We've stayed in a number of VRBOs, and some have kitchens that seem to assume that the renters don't cook. We do a fair amount of cooking while we travel, and this kitchen had LOTS of pots, pans, plates, utensils; basically, all you need! The only thing it didn't have was an oven, but the toaster oven was fine. Pool ... laundry area ... plenty of towels ... beach equipment ... a great TV (Netflix, etc. capabilities) ... basically, everything you need regardless of whether you're staying for a week or a month! Plus, whenever we had a question, it was answered right away. Also, there was a short power outage in the area one day, and the generator worked beautifully. Would HIGHLY recommend ... and we plan to return!
Stayed 17 nights in Jan 2023

10/10 Excellent

Marion N.

Liked: Cleanliness
Dream location with a pool!
Isabelā€™s rental was perfect for our girlā€™s trip to San Juan. The space has a wonderful indoor/outdoor feel with all of the comforts of home - a fully stocked kitchen, cold AC, two TVs, and very comfortable beds and linens. She has also supplied everything you need for the beach which is about 15 steps from the front door! The location is within blocks of a number of amazing restaurants and bars. Isabel and Ana were so communicative and even quickly helped us when we locked ourselves out of the gate! We will definitely be back in the future.
Stayed 5 nights in Feb 2023

10/10 Excellent

Shannon M.

Liked: Cleanliness
Perfect!
Everything about our trip to Puerto Rico was absolutely perfect. This condo was perfectly located. Steps from the beach. We explored several different areas of the island and loved coming back to this place every evening. I hope to stay here next time as well. The 4 of us were quite comfortable. Thanks for everything!
Stayed 7 nights in Jul 2022

10/10 Excellent

Grisel D.

Liked: Cleanliness
Our kids fell in love with Cookie the neighborhood Csr
Although we missed 2 days of our stay due to a flight cancellations and flt delays, we really enjoyed the short time we did have there. We arrived at 11pm and the kids jumped right in the private pool. The location is perfect. Just steps away from the beach. We were visiting from Hawaii so didnā€™t have too much beach time but I loved how close it was and how the townhome was equipped with boogie boards,beach chairs,beach towels and sunscreen. I enjoyed my coffee and quesitos at Kasaltaā€™s bakery every morning and delicious authentic Puerto Rican food as the restaurants were just a quick 5 to 10 minute walk from the townhouse. We were grateful for the recommendations both Isabel and Ana shared with us. We had a couple of mishaps with the shower and TV connection, but Ana, our host, was quick in getting back to us and coming in to fix the issues we experienced. My son honestly didn't mind using the outdoor shower. It meant more time with Cookie the neighborhood mascot. Both my kids fell in love with the cat and helped care for him using food provided in the mailbox. Yes well equipped with even cat food! I personally loved the art decor and the beachy feel and the red streets lights to protect the baby turtles. I never felt unsafe having around the clock security. We really look forward to returning and I have recommended this place to several of my friends and family. A hui hou!
Stayed 6 nights in Jun 2022

2/10 Terrible

Richard T., Philadelphia

Disliked: Cleanliness
Disappointed
I am an International luxury hotel professional and was on vacation with my 2 nephews. Although we were extremely disappointed with the rental, and had to find an alternate rental the next day, I was able to communicate with the owner directly to address our issues. Therefore, and as a business professional, I find no need to further address the issues in this review with one very particular exception! and that is, prior to our direct communication with the owner, who was very professional, we had the the very unpleasant experience of communication with the property keeper or manager "Ana" who indeed needs to take a deep breath and brush up on her hospitality customer service skills! She made me feel as though I have no right at all to complaint and had a "take or leave it" negative attitude. Not good for business. She needs to understand that not everyone has the same expectations and respect that! Thank you
Stayed 1 night in Jun 2022