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Residence Inn by Marriott San Juan Isla Verde

3.5 star property
Eco-certified Carolina hotel in Isla Verde with 2 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Residence Inn by Marriott San Juan Isla Verde

Lobby lounge
Lobby lounge
Property amenity
Point of interest
2 outdoor pools, pool loungers

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • Pet-friendly
    Pet-friendly
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
6500 Isla Verde Avenue, Isla Verde, Carolina, 00979
  • Isla Verde Beach
    2 min walk
  • Pine Grove Beach
    8 min walk
  • Carolina Beach
    9 min walk
  • San Juan (SJU-Luis Munoz Marin Intl.)
    12 min walk

Room options

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 51 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Non Smoking

View from room

Studio, 2 Queen Beds, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 46 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 39 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 39 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio, 2 Queen Beds, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 46 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 39 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
TRYP by Wyndham Isla Verde
Pool
Free WiFi
Restaurant
Air conditioning
4.1 out of 5, Very good, (1180)
The price is NZ$674
for 1 night
includes taxes & fees
6 Dec - 7 Dec
TRYP by Wyndham Isla Verde

About the area

Carolina

Residence Inn by Marriott San Juan Isla Verde puts you in the centre of Carolina, 0.8 km (0.5 mi) from Carolina Beach and 6.5 km (4 mi) from Jose Miguel Agrelot Coliseum. Highlights at this eco-friendly hotel include 2 outdoor swimming pools, a restaurant and a complimentary breakfast. .The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the kids' swimming pool and pool loungers. 2 meeting rooms, a 24-hour business centre, and coworking space are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of self parking. .Sights within a 10-minute drive of this 3.5-property class Isla Verde hotel include Casino del Mar at La Concha Resort and Condado Beach.

What's nearby

  • Isla Verde Beach - 2 min walk - 0.2 km
  • Carolina Beach - 9 min walk - 0.8 km
  • Casino del Mar at La Concha Resort - 7 min drive - 6.9 km
  • Jose Miguel Agrelot Coliseum - 7 min drive - 6.5 km
  • Condado Beach - 8 min drive - 8.4 km

Getting around

  • Pinero Station - 7 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 5 min drive

Restaurants

  • ‪Mi Casita Restaurant - ‬5 min walk
  • ‪Metropol - ‬4 min walk
  • ‪Lupi's Mexican Grill & Sports Cantina - ‬1 min walk
  • ‪24 Market Place - ‬5 min walk
  • ‪La Bodeguita - ‬4 min walk

About this property

Residence Inn by Marriott San Juan Isla Verde

Eco-certified Carolina hotel in Isla Verde with 2 outdoor swimming pools
Residence Inn by Marriott San Juan Isla Verde offers its guests 2 outdoor swimming pools and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 2 meeting rooms, and coworking spaces. The eco-certified Residence Inn by Marriott San Juan Isla Verde also features a terrace, a garden, and laundry facilities. For a fee, parking is available.

This 3.5-star Carolina hotel is smoke free.

  • 1 building
  • 231 guestrooms or units
  • 9 levels
  • Built in 2022
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Residence Inn by Marriott San Juan Isla Verde offers 231 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas and includes dining tables. Accommodation at this 3.5-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Flat-screen televisions come with cable channels. Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (USD 19 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 9:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Dining table
  • Free cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 43.60 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 19 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Residence INN SAN Juan
By Marriott Juan Isla Verde
Residence Inn by Marriott San Juan Isla Verde Hotel
Residence Inn by Marriott San Juan Isla Verde Carolina
Residence Inn by Marriott San Juan Isla Verde Hotel Carolina

Frequently asked questions

What is the cancellation policy at Residence Inn by Marriott San Juan Isla Verde?

Residence Inn by Marriott San Juan Isla Verde offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Residence Inn by Marriott San Juan Isla Verde?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Residence Inn by Marriott San Juan Isla Verde on 25 Nov 2024 start from NZ$350.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Residence Inn by Marriott San Juan Isla Verde?

Yep, Residence Inn by Marriott San Juan Isla Verde has an uncovered self car park with in/out privileges for USD 19 per night.

Are there any beaches close to Residence Inn by Marriott San Juan Isla Verde?

Yep, Residence Inn by Marriott San Juan Isla Verde is a short 2-minute walk from Isla Verde Beach.

Does Residence Inn by Marriott San Juan Isla Verde have a pool?

Yep, and guests love it! Residence Inn by Marriott San Juan Isla Verde has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Residence Inn by Marriott San Juan Isla Verde family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Residence Inn by Marriott San Juan Isla Verde is a hit with families.

Does Residence Inn by Marriott San Juan Isla Verde serve breakfast?

Yep, free buffet brekkie is available weekdays from 6:30 AM to 9:00 AM and on weekends between 7:00 AM and 9:30 AM.

Is there a free airport shuttle available at Residence Inn by Marriott San Juan Isla Verde?

No, Residence Inn by Marriott San Juan Isla Verde does not offer an airport shuttle service.

Is there a bar or restaurant at Residence Inn by Marriott San Juan Isla Verde?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Residence Inn by Marriott San Juan Isla Verde?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Residence Inn by Marriott San Juan Isla Verde Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1026 out of 1496 reviews" "
Rating 8 - Good. 271 out of 1496 reviews" "
Rating 6 - Okay. 123 out of 1496 reviews" "
Rating 4 - Poor. 42 out of 1496 reviews" "
Rating 2 - Terrible. 34 out of 1496 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Lourdes, Mayaguez

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pros: 1. The room includes a kitchen with appliances, plates, cups and cookware and a dining table. 2. The complementary breakfast menu was vast and good. 3. The staff was friendly and courteous. Cons: There are some safety issues in the bathroom: 1. The shower has no safety bars and the floor was a little slippery. 2. The shower entrance has half glass wall and the other half open. This results in water sprinkling outside the shower area, which could result in an accident. This also results in water damage on the door, which was evident. Also, there is a need to update some lamps that show aging signs and the upholstery of the furniture shows stains that require steam cleaning. I expected more when the cost per night was almost three hundred dollars.
Stayed 3 nights in Aug 2024

6/10 Okay

Angel, Sicklerville

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities
A 3 star hotel worth visiting. Just a few cons- Some of the upgrades needed:showers have NO bath ventilation. Toilet paper gets soggy and items in the bathroom from all the condensation. Even my medicine (kept in a hard plastic container in the dry dark bathroom cabinet) still became soggy & crumbled. Rust/leak in the bathroom wall. Stained couch and smelly couch pillows. Faucet leaked much water on the counter. Lampshade & carpet had dirt patterns. Suggest replacing carpeting to durable flooring and the couches with a more durable material. The light grey shows everything-Steam clean them. Wipe out drawers after the guest checks out. Mine had some sand in them so I didnt use. Replace couch in the laundry room-disgusting & broken! Observed staff cleaning & dusting throughout the day. Friendly staff. Concierge service found just what we were looking for.-Thanks Sarah! Good food from the kitchen! Daily meal credit, gym room free beach chairs, a definite plus! Nice pools and lounge areas. 1st floor bathrooms kept clean. Good location. Tasty & free breakfast options. Spacious rooms with kitchens(if needed) Check your bill before leaving. All in all, I'd give 3 starts.
Stayed 4 nights in Aug 2024

6/10 Okay

Nachelle, Norrisown

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to what we needed for a few days
Stayed 4 nights in Aug 2024

10/10 Excellent

Vanessa Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience. Liza is awesome! She addressed our concerns and then followed up to ensure that we were satisfied. We definitely would book our stay here again. Thumbs up!
Stayed 4 nights in Aug 2024

6/10 Okay

Eelyn

Travelled with family
I am not happy due to I was charge for parking, resort, gift shop and occupancy tax after it said free parking on the reservation.
Stayed 5 nights in Aug 2024

4/10 Poor

Carla

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
During my stay the housekeeping staff only cleaned our room the first day of our stay. The next day they we already arrived and it was late so we asked for towels only but we did not decline the service, it was just too late to get our room cleaned. The following day they did not clean the room again! I went to the front desk to complain and the staff put his hands up saying well housekeeping said you declined not even giving an apology for the inconvenience. The manager then said they would give me $100 per day as a comp but in my final bill it was $150. The sheets/bedding were rough and stiff, not comfortable at all. There was a big red stain on the carpet and lampshades were stained. The sofa also had what appeared as water stains and looked dirty. The pool was cloudy and dirty so I only went in once and got right out because it was so cloudy. My son enjoyed the waterslide in the kid area of the pool. There were only two machines to wash clothes for the whole hotel with hundreds of guests and then one of the dyers broke. Overall it was an awful experience.
Stayed 4 nights in Aug 2024

8/10 Good

Vasyl Dubnytskyi, Svitlana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 5 nights in Aug 2024

10/10 Excellent

sebi

Liked: Staff & service, property conditions & facilities
Hotel was good
Stayed 3 nights in Aug 2024

6/10 Okay

Sylvia

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Horrible smell
The room was clean, and had ample space. My only complaint was the room reached of a very strong urine smell the hallway leading up to our room was the same. The next morning I requested an air freshener or a different room. Try to get me to move to another room, but the view was different and the smell was just as bad, they sent my husband a can of Lysol which I can’t stand the smell of Lysol and it would’ve just made it worse. By the third day, my nose felt like it was on fire from how strong the smell was. I don’t know where it was coming from but it was very distracting and also made it very uncomfortable for me during my stay. Due to the fact that it would take too long to get a refund and too much trouble to try to move to a different area we opted to stay. But we’re extremely disappointed with how much we paid And what we ended up having to put up with.
Stayed 4 nights in Aug 2024

6/10 Okay

MARISOL

Disliked: Cleanliness
Stayed 10 nights in Jul 2024

10/10 Excellent

Linda, Fort Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were huge and came with fridge, stove, microwave and dishwasher! The staff was excellent and quick to respond to our request of getting a new crib when the one in the room was not working.
Stayed 5 nights in Aug 2024

10/10 Excellent

Faubert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

4/10 Poor

Jairo

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
No pool towels available at any time No wipes at the gym Beach chairs and umbrella were broken and old The breakfast menu was very limited I was charged for 7 day parking and I have no car.
Stayed 7 nights in Aug 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

DEVLIN

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and knowledgeable about where to eat, things to do and had great customer service
Stayed 2 nights in Aug 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool.
Stayed 4 nights in Aug 2024

8/10 Good

Gianna

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Overall okay stay for my families first trip. The room was upgraded upon check in which was great. The room however lacked being cleaned properly. It had a musky humid smell that did not go away. We informed the front desk and they did send someone after we told them the filter was dirty from the air vent in the entrance. Dishes were
Stayed 6 nights in Aug 2024

10/10 Excellent

Yasmine

Travelled with group
Liked: Staff & service, property conditions & facilities
The front desk clerk Emmanuel was very helpful. The hotel was really nice.
Stayed 4 nights in Aug 2024

6/10 Okay

THANECHA

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The property was fine for the most part. Staff need better customer service training and they try to spring extra fees on you
Stayed 3 nights in Aug 2024

10/10 Excellent

Shinquica

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful. The staff was great exception of one person. Overall no problems.
Stayed 4 nights in Aug 2024

10/10 Excellent

Giovanni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
swimming pool was nice. the hotel needs to improve walk to the beach like maybe be able to access entrance from the hotel across the street ESJ towers or San Juan foxwood hotel
Stayed 4 nights in Jul 2024

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Hotel Highly recommended.
Stayed 4 nights in Aug 2024

6/10 Okay

Tyawasha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
PROS: Check-in went smoothly. Front desk staff were pleasant. Our room was promptly changed due to a strong mildew odor. However, both rooms were very clean and the beds were comfortable. The hotel was clean overall. There was a free daily buffet breakfast and a $40 daily credit for Soga Restaurant, which was unexpected but great to have. CONS: Housekeeping was not at all responsive. They never answered any calls, so we always had to call the front desk. We waited for a couple hours one day to receive a working iron that still didn’t work. We had to buy our own. On another day, we, via the front desk, requested to have the room refreshed (towels, toilet paper, trash takeout). We left a tip and went out for several hours only to return to the room in the same condition and the tip where we left it. It took a total 6 hours before housekeeping showed up, and that was after I encountered a housekeeper on our floor and told her what we needed. The breakfast was nothing special, but it was free and available. Soga Restaurant was good, but they were often out of something we wanted and they were slow. They would bring out the food trays and place them on the back bar, never telling customers their orders were ready. It wasn’t unusual for food to be sitting for 10-20 minutes before they realized it. The food was tasty but would need reheating. Overall, nice hotel and staff, but the services are poor. I wouldn’t recommend unless the latter improves greatly.
Stayed 4 nights in Aug 2024

10/10 Excellent

shabana, queens village

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Jose Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place and staff. Would definitely come back and stay.
Stayed 2 nights in Aug 2024