The Royal Sonesta San Juan (San Juan, PRI): Reviews & Deals from NZ$1,146

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Beachfront, with full-service spa

Dates

January 2025

February 2025

Outdoor pool, pool cabanas (surcharge), pool umbrellas

Hypo-allergenic bedding, in-room safe, individually decorated

On the beach, white sand, sun-loungers, beach umbrellas

2 bars/lounges, 2 beach bars, swim-up bar, poolside bar

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pet-friendly

Bar

Breakfast available

Room service

Parking available

Pool

includes taxes & fees

26 Jan - 27 Jan

Explore the area

5961 Isla Verde Avenue, Carolina, 00979

Isla Verde Beach
‪3 min walk‬
Carolina Beach
‪6 min walk‬
Pine Grove Beach
‪10 min walk‬
San Juan (SJU-Luis Munoz Marin Intl.)
‪15 min walk‬

Room options

Club Room, 1 King Bed, Terrace, Pool View (Mobility Accessible - Roll-In Shower)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

33 sq m
Sleeps 3
1 King Bed

Junior Suite, 1 King Bed

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

40 sq m
Sleeps 3
1 King Bed

Club Suite, 1 King Bed, Accessible, Balcony (Roll-In Shower)

Highlights

Balcony

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Dining table

65 sq m
Sleeps 3
1 King Bed

Club Suite, 1 King Bed, Balcony

Highlights

Balcony

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Dining table

33 sq m
Sleeps 3
1 King Bed

Room, 1 King Bed, Roll-in Shower, Ocean View (Mobility Accesible)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

33 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Accessible, City View (Mobility, Roll-In Shower)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

33 sq m
City view
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Garden View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

32 sq m
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed, City View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

32 sq m
City view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Garden View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

32 sq m
Sleeps 4
2 Queen Beds

Club Room, 1 King Bed, Terrace, Pool View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

32 sq m
Sleeps 3
1 King Bed

Room, 1 King Bed, Balcony (Club)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

33 sq m
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Balcony (Club)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

33 sq m
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Accessible, Ocean View (Mobility, Bathtub)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

32 sq m
Ocean view
Sleeps 4
2 Queen Beds

Deluxe Room, 2 Queen Beds, City View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

32 sq m
City view
Sleeps 4
2 Queen Beds

Junior Room, 1 Queen Bed, City View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

40 sq m
Sleeps 2
1 Queen Bed

Executive Suite, 1 King Bed with Sofa bed, Ocean View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

40 sq m
Ocean view
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, City View (Mobility, Roll-In Shower)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

33 sq m
City view
Sleeps 3
1 King Bed

Executive Suite, 1 King Bed with Sofa bed, City View (Junior)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

40 sq m
City view
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Ocean View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

32 sq m
Ocean view
Sleeps 3
1 King Bed

Deluxe Room, 2 Queen Beds, Accessible, Ocean View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

33 sq m
Ocean view
Sleeps 4
2 Queen Beds

Presidential Suite, 1 King Bed with Sofa bed, Ocean View

Highlights

Balcony

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Dining table

99 sq m
Ocean view
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Executive Suite, 2 Double Beds, City View (Junior)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

City view
Sleeps 4
2 Double Beds

Similar properties

Pool

Hot tub

Breakfast included

Spa

for 1 room

includes taxes & fees

7 Feb - 8 Feb

About the area

Carolina

At The Royal Sonesta San Juan you'll be within just a 10-minute stroll of Isla Verde Beach and Carolina Beach. Highlights at this beachfront resort include 4 restaurants, 2 beach bars and a full-service spa. .A pampering day can include massages along with access to the sauna. The restaurant, Aleli Restaurant, is open for breakfast and lunch. Karaya is the resort's own bar, serving drinks along with dinner. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and gym. 24000 square feet (2230 square metres) of event facilities include 16 meeting rooms and conference space. Additionally, you'll find Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 6:00 AM and 11:00 AM and on weekends between 6:00 AM and noon. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this 4-property class Isla Verde resort include Pan American Pier and Port of San Juan.

View more Resorts in San Juan

What's nearby

Isla Verde Beach - 3 min walk
Carolina Beach - 6 min walk
Casino del Mar at La Concha Resort - 6 min drive
Jose Miguel Agrelot Coliseum - 7 min drive
Condado Beach - 12 min drive

Getting around

Pinero Station - 7 min drive
San Juan (SJU-Luis Munoz Marin Intl.) - 6 min drive

Restaurants

‪Verace - ‬4 min walk
‪Mi Casita Restaurant - ‬1 min walk
‪24 Market Place - ‬1 min walk
‪La Bodeguita - ‬1 min walk
‪Burger King - ‬2 min walk

About this property

The Royal Sonesta San Juan

Beachfront, with full-service spa

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Royal Sonesta San Juan such as an outdoor pool and a fitness centre.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 bars/lounges. WiFi is available in public spaces for a fee. This beach resort also offers a garden and a terrace. For a fee, parking is available. The property offers extended parking privileges.

This 4-star Carolina resort is smoke free.

398 guestrooms or units

15 levels

4 dining venues

2 bars on the beach

2 bars or lounges

24000 sq ft of conference space

2230 sq. m of conference space

Deli

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Conference space

Breakfast available (surcharge)

Front desk (24 hours)

Express check-out

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Terrace

Garden

Gift shop

Beauty salon

Television in lobby

Bellhop

Lift

No smoking on site

Coffee shop

Bar by the pool

Swim-up bar

The Royal Sonesta San Juan offers 398 accommodations with iPod docking stations and a safe. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include offices, desks and desk chairs. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested.

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open selected days.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: WiFi (surcharge)
In-room WiFi speed: 50+ Mbps
Available in some public areas: WiFi (surcharge)

Parking and transport

Height restrictions apply for on-site parking
Parking on site (USD 27 per day; includes in/out privileges)
Valet parking on site (USD 33 per day; includes in/out privileges)
RV/bus/lorry parking on site
Extended parking on site

Food and drink

Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 6:00 AM to noon on weekends; USD 33 for adults and USD 19.99 for children
2 bars/lounges
2 beach bars
4 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

Akua Bar
Aleli Restaurant
Karaya
La Bodeguita
Ruth’s Chris Steak House

Things to do

Full-service spa
Gym
Outdoor pool
TV in common areas

Family friendly

Outdoor pool
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

16 meeting rooms
24,000 square feet of conference space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Firepit
Garden
In a nature reserve
On the beach
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

4 treatment rooms
Massage
Sauna
Spa open select days
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
High-pile carpet in room
Lift (91 centimetre wide door)
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk (76 centimetre high)

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Hypo-allergenic bedding

Bathroom

Bathtub or shower
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shampoo
Slippers
Soap
Toilet paper
Towels provided

Entertainment

42-inch flat-screen TV with premium cable channels
IPod dock

Food and drink

Coffee/tea maker
Limited room service

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
Office
Safe
Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 12 August 2024 to 31 January 2025 (completion date subject to change). The following areas are affected:

One of the dining venues

Guests will have access to the following alternative facilities during the renovation:

Business facilities
Health club
Outdoor pool
Indoor pool
Recreational facilities

During renovations, the resort will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets: USD 100 per pet, per stay
Only dogs are allowed
Maximum 2 pets
Pets cannot be left unattended
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Children 17 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: USD 100 per accommodation, per night
Resort fee: 22 per cent of room rate

The resort fee includes:

Additional inclusions
Business centre/computer access
Fitness centre access
In-room bottled water
In-room coffee
In-room safe

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately USD 33.00 for adults and from USD 19.99 for children
Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
Fee for wireless Internet in public areas: USD 0 per stay (rates may vary)
Self-parking fee: USD 27 per day (in/out privileges)
Valet parking fee: USD 33 per day (in/out privileges)
Pet fee: USD 100 per pet, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. The property is professionally cleaned.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

InterContinental Hotel San Juan

InterContinental San Juan

San Juan InterContinental

Intercontinental San Juan Hotel Isla Verde

InterContinental San Juan Puerto Rico/Isla Verde

Intercontinental San Juan Resort And Casino

InterContinental San Juan Hotel

InterContinental San Juan Resort Carolina

InterContinental San Juan Resort

InterContinental San Juan Carolina

InterContinental Juan Carolin

Frequently asked questions

What is the cancellation policy at The Royal Sonesta San Juan?

The Royal Sonesta San Juan offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Royal Sonesta San Juan?

As of 24 Jan 2025, prices found for a 1-night stay for 2 adults at The Royal Sonesta San Juan on 26 Jan 2025 start from NZ$939.59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Royal Sonesta San Juan?

Yep, The Royal Sonesta San Juan has a self car park with in/out privileges for USD 27 per day.

Are there any beaches close to The Royal Sonesta San Juan?

Yep, The Royal Sonesta San Juan is a short 3-minute walk from Isla Verde Beach. Fun beach activities include jet skiing, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at The Royal Sonesta San Juan?

Yep, there is an onsite spa at The Royal Sonesta San Juan. It has a steam room and a sauna. You'll enjoy services like massages.

Does The Royal Sonesta San Juan have a pool?

Yep, and guests love it! The Royal Sonesta San Juan has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at The Royal Sonesta San Juan?

The Royal Sonesta San Juan features 2 beach bars, a full-service spa and an outdoor pool.

What makes The Royal Sonesta San Juan a romantic place to stay?

Garden-view dining and romance packages, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at The Royal Sonesta San Juan.

Does The Royal Sonesta San Juan serve breakfast?

Sure does, buffet brekkie is served on weekdays between 6:00 AM and 11:00 AM and weekends between 6:00 AM and noon.

Is there a free airport shuttle available at The Royal Sonesta San Juan?

No, The Royal Sonesta San Juan does not offer an airport shuttle service.

Is there a bar or restaurant at The Royal Sonesta San Juan?

Relax with a coldie at the 2 beach bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves breakfast and lunch. The property will be renovating its dining venue from August 12 2024 until January 31 2025 (completion date subject to change).

What time are check-in & check-out at The Royal Sonesta San Juan?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

The Royal Sonesta San Juan Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Giovanny

Travelled with group

25 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Oct 2024

10/10 Excellent

Takira

25 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything about this reaort is Everything. The staff was very helpful. The amenities and hospitality is outstanding. This location is near Everything that we wanted to do. Definitely will stay here again. Book now you won't be disappointed.

Stayed 4 nights in Oct 2024

4/10 Poor

Simon

25 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Oct 2024

10/10 Excellent

Carlton

Travelled with partner

25 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

AMAZING

Stayed 2 nights in Oct 2024

8/10 Good

Alberto, White Bear Lake

24 Oct 2024

Liked: Cleanliness, staff & service

Great place

Stayed 5 nights in Oct 2024

4/10 Poor

Rosemarie

23 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rooms is dingy, needs upgrades and cleaning. The ocean restaurant is completely closed and that created an eye sore as well as an inconvenience. We were not informed the restaurant was demolished and the area fenced

Stayed 1 night in Oct 2024

10/10 Excellent

Marriah

Travelled with group

23 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean and walkable to other things to di

Stayed 4 nights in Oct 2024

10/10 Excellent

ebonie

23 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Oct 2024

6/10 Okay

Chounese Jean

Travelled with group

22 Oct 2024

Liked: Property conditions & facilities

Disliked: Staff & service

The stay was great however we had to keep asking for water and towels everyday

Stayed 3 nights in Oct 2024

8/10 Good

Robert

22 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

High on the eighth w

The stay was pretty good the first night we came back to the room and our door batteries were dead and had to wait to get in that was a hassle Every time we went to our room the hallway smelled like marijuana the second day it smelled so bad we could smell it in our room I complained they said they were going to investigate but I never saw anyone come up to investigate

Stayed 2 nights in Oct 2024

10/10 Excellent

Pontell Christian

Travelled with partner

22 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good hotel

Stayed 4 nights in Oct 2024

10/10 Excellent

Luis

22 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Oct 2024

10/10 Excellent

Dontray

Travelled with partner

22 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

They were great

Stayed 2 nights in Oct 2024

10/10 Excellent

Daisy

Travelled with partner

22 Oct 2024

Liked: Cleanliness, amenities

Everything was awesome will go back

Stayed 4 nights in Oct 2024

10/10 Excellent

Anderson

Business traveller, Travelled with family

21 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend getaway

This hotel is central to many key areas and well situated. It is clean, quiet, safe and secure. The staff go out of their way to help you feel at home. Internet is stable. The food at the poolside was fun. You have to try the chicken wings and Tamarind drink. The lobby had a nice aroma to it.

Stayed 4 nights in Oct 2024

10/10 Excellent

Charles

21 Oct 2024

Liked: Staff & service

Stayed 2 nights in Oct 2024

10/10 Excellent

Monae

21 Oct 2024

Stayed 4 nights in Sep 2024

8/10 Good

ishak, Brighton

21 Oct 2024

It was a nice stay . Hotel was super clean room was so comfortable. Everyone was really friendly and helpful. Beach was very nice and clean but the water was with big waves . Was challenging to swim if you think it is to much there is a poll to enjoy.

Stayed 3 nights in Oct 2024

8/10 Good

Elke

Travelled with group

20 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is beautiful. Every single staff member we encountered was very cheerful, friendly, helpful and accommodating. Special shout out to Nestor and all the lovely people at the front desk. Since Puerto Rico is our favorite vacation destination, we will only stay at the Royal Sonesta San Juan.

Stayed 5 nights in Oct 2024

10/10 Excellent

Sol

Travelled with family and small children

20 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It was so nice hotel , staff member so proper , from parking, lobby , pool , cleaning ,,, everything was so nice

Stayed 2 nights in Oct 2024

8/10 Good

Diego

20 Oct 2024

Liked: Staff & service

I came to Puerto Rico and in this resort they never play Spanish music of any kind

Stayed 3 nights in Oct 2024

2/10 Terrible

saday

19 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Oct 2024

10/10 Excellent

Barbara

19 Oct 2024

Liked: Cleanliness, property conditions & facilities

Stayed 4 nights in Oct 2024

10/10 Excellent

Samona

19 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

This hotel is really nice, would definitely go back again. Only complaint is they need to invest in replacing the entry doors to the rooms..you need to slam them in order for them to close… so you hear slamming doors all the time.. especially when it awakens you in the morning when your trying to sleep. Black bathroom fixtures and mirrors also need to be replaced..all blemished. Other than that it was a great Mother/Daughter vacation****

Stayed 3 nights in Oct 2024

10/10 Excellent

Rohit

Travelled with family and small children

19 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very Nice hotel, first time went to Puerto Rico. I can bet its best hotel and location is very convenient. Rooms are clean and hotel smells so good all the time. very safe enviorment for family. Pool and beach is very clean. And staff is very welcoming everyone is so nice and makes you feel special since u enter the gate of hotel.

Stayed 4 nights in Oct 2024

The Royal Sonesta San Juan

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View all photos for Room, 2 Queen Beds, Accessible, City View (Mobility, Roll-In Shower)

Room, 2 Queen Beds, Accessible, City View (Mobility, Roll-In Shower)

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View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

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View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

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View all photos for Room, 2 Queen Beds, Garden View

Room, 2 Queen Beds, Garden View

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View all photos for Club Room, 1 King Bed, Terrace, Pool View

Club Room, 1 King Bed, Terrace, Pool View

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View all photos for Room, 1 King Bed, Balcony (Club)

Room, 1 King Bed, Balcony (Club)

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View all photos for Room, 2 Queen Beds, Balcony (Club)

Room, 2 Queen Beds, Balcony (Club)

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View all photos for Room, 2 Queen Beds, Accessible, Ocean View (Mobility, Bathtub)

Room, 2 Queen Beds, Accessible, Ocean View (Mobility, Bathtub)

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View all photos for Deluxe Room, 2 Queen Beds, City View

Deluxe Room, 2 Queen Beds, City View

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View all photos for Junior Room, 1 Queen Bed, City View

Junior Room, 1 Queen Bed, City View

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View all photos for Executive Suite, 1 King Bed with Sofa bed, Ocean View

Executive Suite, 1 King Bed with Sofa bed, Ocean View

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View all photos for Room, 1 King Bed, City View (Mobility, Roll-In Shower)

Room, 1 King Bed, City View (Mobility, Roll-In Shower)

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View all photos for Executive Suite, 1 King Bed with Sofa bed, City View (Junior)

Executive Suite, 1 King Bed with Sofa bed, City View (Junior)

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View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

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View all photos for Deluxe Room, 2 Queen Beds, Accessible, Ocean View

Deluxe Room, 2 Queen Beds, Accessible, Ocean View

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View all photos for Presidential Suite, 1 King Bed with Sofa bed, Ocean View

Presidential Suite, 1 King Bed with Sofa bed, Ocean View

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View all photos for Executive Suite, 2 Double Beds, City View (Junior)

Executive Suite, 2 Double Beds, City View (Junior)

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Embassy Suites by Hilton San Juan Hotel & Casino

Embassy Suites by Hilton San Juan Hotel & Casino

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