The Royal Sonesta San Juan: Deals & Reviews (San Juan, PRI)

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Beach spa retreat, walking distance from Isla Verde Beach

Dates

December 2024

January 2025

Outdoor pool, pool cabanas (surcharge), pool umbrellas

2 bars/lounges, 2 beach bars, swim-up bar, poolside bar

Hypo-allergenic bedding, in-room safe, individually decorated

On the beach, white sand, sun-loungers, beach umbrellas

Overview
Rooms
Location
Policies

Wonderful

Guests liked:

Clean rooms, friendly staff, property condition

Popular amenities

Pet-friendly

Room service

Bar

Breakfast available

24/7 front desk

Parking available

Explore the area

5961 Isla Verde Avenue, Carolina, 00979

Isla Verde Beach
3 min walk
Carolina Beach
6 min walk
Pine Grove Beach
10 min walk
San Juan (SJU-Luis Munoz Marin Intl.)
15 min walk

Room options

Club Room, 1 King Bed, Terrace, Pool View (Mobility Accessible - Roll-In Shower)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

33 sq m
Sleeps 3
1 King Bed

Junior Suite, 1 King Bed

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

40 sq m
Sleeps 3
1 King Bed

Club Suite, 1 King Bed, Accessible, Balcony (Roll-In Shower)

Highlights

Balcony

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Dining table

65 sq m
Sleeps 3
1 King Bed

Club Suite, 1 King Bed, Balcony

Highlights

Balcony

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Dining table

33 sq m
Sleeps 3
1 King Bed

Room, 1 King Bed, Roll-in Shower, Ocean View (Mobility Accesible)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

33 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Accessible, City View (Mobility, Roll-In Shower)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

33 sq m
City view
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Garden View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

32 sq m
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed, City View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

32 sq m
City view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Garden View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

32 sq m
Sleeps 4
2 Queen Beds

Club Room, 1 King Bed, Terrace, Pool View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

32 sq m
Sleeps 3
1 King Bed

Room, 1 King Bed, Balcony (Club)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

33 sq m
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Balcony (Club)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

33 sq m
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Accessible, Ocean View (Mobility, Bathtub)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

32 sq m
Ocean view
Sleeps 4
2 Queen Beds

Deluxe Room, 2 Queen Beds, City View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

32 sq m
City view
Sleeps 4
2 Queen Beds

Junior Room, 1 Queen Bed, City View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

40 sq m
Sleeps 2
1 Queen Bed

Executive Suite, 1 King Bed with Sofa bed, Ocean View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

40 sq m
Ocean view
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, City View (Mobility, Roll-In Shower)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

33 sq m
City view
Sleeps 3
1 King Bed

Executive Suite, 1 King Bed with Sofa bed, City View (Junior)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

40 sq m
City view
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Ocean View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

32 sq m
Ocean view
Sleeps 3
1 King Bed

Deluxe Room, 2 Queen Beds, Accessible, Ocean View

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

33 sq m
Ocean view
Sleeps 4
2 Queen Beds

Presidential Suite, 1 King Bed with Sofa bed, Ocean View

Highlights

Balcony

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Dining table

99 sq m
Ocean view
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Executive Suite, 2 Double Beds, City View (Junior)

Highlights

Balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Flat-screen TV

Hypo-allergenic bedding

City view
Sleeps 4
2 Double Beds

Similar properties

Pool

Hot tub

Breakfast included

Spa

for 1 night

includes taxes & fees

8 Dec - 9 Dec

About the area

Carolina

At The Royal Sonesta San Juan you'll be within just a 10-minute stroll of popular attractions like Isla Verde Beach and Carolina Beach. Highlights at this beachfront resort include 4 restaurants, 2 beach bars and a full-service spa. .A pampering day can include massages along with access to the sauna. The restaurant, Aleli Restaurant, is open for breakfast and lunch. Karaya is the resort's own bar, serving drinks along with dinner. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and gym. 24000 square feet (2230 square metres) of event facilities include 16 meeting rooms and conference space. Additionally, you'll find Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 6:00 AM and 11:00 AM and on weekends between 6:00 AM and noon. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this 4-property class Isla Verde resort include Pan American Pier and Puerto Rico Convention Center.

View more Resorts in San Juan

What's nearby

Isla Verde Beach - 3 min walk - 0.3 km
Carolina Beach - 6 min walk - 0.5 km
Balneario de Carolina - 4 min drive - 2.0 km
Casino del Mar at La Concha Resort - 6 min drive - 6.6 km
Jose Miguel Agrelot Coliseum - 7 min drive - 6.2 km

Getting around

Pinero Station - 7 min drive
San Juan (SJU-Luis Munoz Marin Intl.) - 6 min drive

Restaurants

‪Verace - ‬4 min walk
‪Mi Casita Restaurant - ‬1 min walk
‪24 Market Place - ‬1 min walk
‪La Bodeguita - ‬1 min walk
‪Burger King - ‬2 min walk

About this property

The Royal Sonesta San Juan

Beach spa retreat, walking distance from Isla Verde Beach

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Royal Sonesta San Juan such as an outdoor pool and a fitness centre.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 bars/lounges. WiFi is available in public spaces for a fee. This beach resort also offers a garden and a terrace. For a fee, parking is available. The property offers extended parking privileges.

This 4-star Carolina resort is smoke free.

398 guestrooms or units

15 levels

4 dining venues

2 bars on the beach

2 bars or lounges

24000 sq ft of conference space

2230 sq. m of conference space

Deli

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Conference space

Breakfast available (surcharge)

Front desk (24 hours)

Express check-out

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Terrace

Garden

Gift shop

Beauty salon

Television in lobby

Bellhop

Lift

No smoking on site

Coffee shop

Bar by the pool

Swim-up bar

The Royal Sonesta San Juan offers 398 accommodations with iPod docking stations and a safe. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include offices, desks and desk chairs. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested.

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open selected days.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: WiFi (surcharge)
In-room WiFi speed: 50+ Mbps
Available in some public areas: WiFi (surcharge)

Parking and transport

Height restrictions apply for on-site parking
Parking on site (USD 27 per day; includes in/out privileges)
Valet parking on site (USD 33 per day; includes in/out privileges)
RV/bus/lorry parking on site
Extended parking on site

Food and drink

Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 6:00 AM to noon on weekends; USD 33 for adults and USD 19.99 for children
2 bars/lounges
2 beach bars
4 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

Akua Bar
Aleli Restaurant
Karaya
La Bodeguita
Ruth’s Chris Steak House

Family friendly

Outdoor pool
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

16 meeting rooms
24,000 square feet of conference space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Firepit
Garden
In a nature reserve
On the beach
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

4 treatment rooms
Massage
Sauna
Spa open select days
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
High-pile carpet in room
Lift (91 centimetre wide door)
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk (76 centimetre high)

15 floors
Ballroom
Banquet hall
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Hypo-allergenic bedding

Bathroom

Bathtub or shower
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shampoo
Slippers
Soap
Toilet paper
Towels provided

Entertainment

42-inch flat-screen TV with premium cable channels
IPod dock

Food and drink

Coffee/tea maker
Limited room service

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
Office
Safe
Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 12 August 2024 to 16 December 2024 (completion date subject to change). The following areas are affected:

One of the dining venues

Guests will have access to the following alternative facilities during the renovation:

Business facilities
Health club
Outdoor pool
Indoor pool
Recreational facilities

During renovations, the resort will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets: USD 100 per pet, per stay
Only dogs are allowed
Maximum 2 pets
Pets cannot be left unattended
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Children 17 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: USD 100 per accommodation, per night
Resort fee: 22 per cent of room rate

The resort fee includes:

Additional inclusions
Business centre/computer access
Fitness centre access
In-room bottled water
In-room coffee
In-room safe

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately USD 33.00 for adults and from USD 19.99 for children
Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
Fee for wireless Internet in public areas: USD 0 per stay (rates may vary)
Self-parking fee: USD 27 per day (in/out privileges)
Valet parking fee: USD 33 per day (in/out privileges)
Pet fee: USD 100 per pet, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. The property is professionally cleaned.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

InterContinental Hotel San Juan

InterContinental San Juan

San Juan InterContinental

Intercontinental San Juan Hotel Isla Verde

InterContinental San Juan Puerto Rico/Isla Verde

Intercontinental San Juan Resort And Casino

InterContinental San Juan Hotel

InterContinental San Juan Resort Carolina

InterContinental San Juan Resort

InterContinental San Juan Carolina

InterContinental Juan Carolin

Frequently asked questions

What is the cancellation policy at The Royal Sonesta San Juan?

The Royal Sonesta San Juan offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Royal Sonesta San Juan?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at The Royal Sonesta San Juan on 1 Dec 2024 start from NZ$652.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Royal Sonesta San Juan?

Yep, The Royal Sonesta San Juan has a self car park with in/out privileges for USD 27 per day.

Are there any beaches close to The Royal Sonesta San Juan?

Yep, The Royal Sonesta San Juan is a short 3-minute walk from Isla Verde Beach. Fun beach activities include jet skiing, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at The Royal Sonesta San Juan?

Yep, there is an onsite spa at The Royal Sonesta San Juan. It has a steam room and a sauna. You'll enjoy services like massages.

Does The Royal Sonesta San Juan have a pool?

Yep, and guests love it! The Royal Sonesta San Juan has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at The Royal Sonesta San Juan?

The Royal Sonesta San Juan features 2 beach bars, a full-service spa and an outdoor pool.

What makes The Royal Sonesta San Juan a romantic place to stay?

Garden-view dining and romance packages, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at The Royal Sonesta San Juan.

Does The Royal Sonesta San Juan serve breakfast?

Sure does, buffet brekkie is served on weekdays between 6:00 AM and 11:00 AM and weekends between 6:00 AM and noon.

Is there a free airport shuttle available at The Royal Sonesta San Juan?

No, The Royal Sonesta San Juan does not offer an airport shuttle service.

Is there a bar or restaurant at The Royal Sonesta San Juan?

Relax with a coldie at the 2 beach bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves breakfast and lunch. The property will be renovating its dining venue from August 12 2024 until December 16 2024 (completion date subject to change).

What time are check-in & check-out at The Royal Sonesta San Juan?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

The Royal Sonesta San Juan Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Rosemary, Rowlett

Travelled with family, Travelled with partner

25 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a beautiful hotel, walking distance to the most delicious puerto rican food Puerto Rico had to offer... service was great and the people were attentive and hospital. The only thing that would of made this stay perfect is if the hotel allowed access to the beach in the evening, which they don't

Stayed 3 nights in Aug 2024

10/10 Excellent

John

Travelled with partner

25 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent

Stayed 3 nights in Aug 2024

6/10 Okay

F.W.

Travelled with family

24 Aug 2024

Liked: Staff & service

Rooms look nice but are small and unfortunately a bit smelly from Old air conditioning units which are also quite noisy. The staff is surprisingly adequate, Specially at breakfast.

Stayed 1 night in Aug 2024

10/10 Excellent

Christopher

24 Aug 2024

Stayed 6 nights in Aug 2024

6/10 Okay

Obed

Travelled with family

24 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

2/10 Terrible

DELANEY

24 Aug 2024

Disliked: Staff & service, property conditions & facilities

Just dirty

Stayed 3 nights in Aug 2024

8/10 Good

Yaroslav

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The moment I entered the room, I noticed a strong, musty odor that made it difficult to relax. It became clear that the room was excessively humid, which only exacerbated the smell. Despite my attempts to air out the room, the odor persisted throughout my stay. The humidity also made the bedding feel damp and uncomfortable, which significantly impacted my ability to sleep. I reported the issue to the front desk, but the staff's response was less than satisfactory, and no effective solution was offered. I hope the management takes steps to address these problems for future guests.

Stayed 5 nights in Aug 2024

10/10 Excellent

Alicia

22 Aug 2024

Stayed 3 nights in May 2024

10/10 Excellent

Yanique

Travelled with family and small children

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was friendly and they make you feel welcome.

Stayed 3 nights in Aug 2024

10/10 Excellent

Sarah, Madison

Travelled with group

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our room was clean and comfortable with a lovely balcony where we could sit and relax. The staff were absolutely wonderful and very friendly. Loved having the option of using the pool or walking right out to the beach. Will definitely be back again!

Stayed 4 nights in Aug 2024

10/10 Excellent

Micaela

Travelled with family, Travelled with group

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Went with a friend and my son. Nice area. Close to airport, not far from old San Juan. Would go again

Stayed 4 nights in Aug 2024

6/10 Okay

Brenda

Travelled with family and small children

22 Aug 2024

Liked: Staff & service

The resort was nice the only problem was that my room had a horrible mildew smell we complained they sent a maintenance guy to change an air filter but that didn’t help at all. Room felt damp and sticky for the amount of money they charge they should do something about the 6th floor.

Stayed 7 nights in Aug 2024

8/10 Good

Danielza

Travelled with family

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice property Very clean The staff is the BEST Nice drinks However it has mildew smell all over

Stayed 5 nights in Aug 2024

10/10 Excellent

Raquel Cruz-Carter

Travelled with family

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful view of the ocean. It was like a dream come true with a great staff. Hilton took care of our room and made sure we had a towel character waiting in our for a whimsical touch. The staff ensured we had a great vacation to celebrate our 25th anniversary. The beach and pool were great too.

Stayed 6 nights in Aug 2024

10/10 Excellent

Daria

Travelled with family

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

👍

Stayed 3 nights in Aug 2024

10/10 Excellent

Khari

20 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2024

10/10 Excellent

David

Travelled with family

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff is amazing!

Stayed 5 nights in Aug 2024

10/10 Excellent

Mario

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel with 5 star pool and beach area.

Stayed 7 nights in Aug 2024

2/10 Terrible

Gail

Travelled with family and small children

19 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Overpriced for what you get. The rooms are old and dirty. The service is very slow, overpriced and poor. The food is the worst. The Fairmount is a much better hotel and 1 min away.

Stayed 6 nights in Aug 2024

4/10 Poor

Tiara

Travelled with partner

18 Aug 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Stayed at the sonesta for 7 days and 6 nights. The first night we arrived we were issued an unclean room. Towels with hair in them, hair balls around the bed and also a stain in the shower that resembled a tampon and string. I was so tired and frustrated I did not ask for a different room. I let the front desk know and nothing was done. No money off or apologies. I confirmed the room was not cleaned because after the first night, housekeeping came and the stain in the shower had disappeared, but the hair around the bed was still there. Fast forward to the last 2 nights of my stay my entire body is covered in bed bug bites!!!!! I can’t stop itching and scratching! Differently will be staying elsewhere if I decide to come back to PR. The experience for the price was not worth it. I was disappointed that this is what my birthday trip consisted of. Also they said they did not have laundry services which was super inconvenient since we stayed for 7 days.

Stayed 7 nights in Aug 2024

8/10 Good

Valentina

Travelled with family

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The overall decoration was nice, walking distance to the beach and gym.

Stayed 4 nights in Aug 2024

10/10 Excellent

Tyriq

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My first time traveling, definitely worth it wanted to make me travel more!

Stayed 4 nights in Aug 2024

6/10 Okay

VANISHA

15 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I didn’t like that someone followed me on the property from the street and they wasn’t stay there

Stayed 2 nights in Aug 2024

10/10 Excellent

Damian

Travelled with partner

15 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The property, beach , hotel and the staff as great

Stayed 6 nights in Aug 2024

6/10 Okay

Keaira

Travelled with group

15 Aug 2024

Beach was great

Stayed 5 nights in Aug 2024

The Royal Sonesta San Juan

Photo gallery for The Royal Sonesta San Juan

Reviews

Wonderful

Guests liked:

Popular amenities

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View all photos for Club Room, 1 King Bed, Terrace, Pool View (Mobility Accessible - Roll-In Shower)

Club Room, 1 King Bed, Terrace, Pool View (Mobility Accessible - Roll-In Shower)

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View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

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View all photos for Club Suite, 1 King Bed, Accessible, Balcony (Roll-In Shower)

Club Suite, 1 King Bed, Accessible, Balcony (Roll-In Shower)

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View all photos for Club Suite, 1 King Bed, Balcony

Club Suite, 1 King Bed, Balcony

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View all photos for Room, 1 King Bed, Roll-in Shower, Ocean View (Mobility Accesible)

Room, 1 King Bed, Roll-in Shower, Ocean View (Mobility Accesible)

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View all photos for Room, 2 Queen Beds, Accessible, City View (Mobility, Roll-In Shower)

Room, 2 Queen Beds, Accessible, City View (Mobility, Roll-In Shower)

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View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

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View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

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View all photos for Room, 2 Queen Beds, Garden View

Room, 2 Queen Beds, Garden View

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View all photos for Club Room, 1 King Bed, Terrace, Pool View

Club Room, 1 King Bed, Terrace, Pool View

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View all photos for Room, 1 King Bed, Balcony (Club)

Room, 1 King Bed, Balcony (Club)

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View all photos for Room, 2 Queen Beds, Balcony (Club)

Room, 2 Queen Beds, Balcony (Club)

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View all photos for Room, 2 Queen Beds, Accessible, Ocean View (Mobility, Bathtub)

Room, 2 Queen Beds, Accessible, Ocean View (Mobility, Bathtub)

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View all photos for Deluxe Room, 2 Queen Beds, City View

Deluxe Room, 2 Queen Beds, City View

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View all photos for Junior Room, 1 Queen Bed, City View

Junior Room, 1 Queen Bed, City View

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View all photos for Executive Suite, 1 King Bed with Sofa bed, Ocean View

Executive Suite, 1 King Bed with Sofa bed, Ocean View

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View all photos for Room, 1 King Bed, City View (Mobility, Roll-In Shower)

Room, 1 King Bed, City View (Mobility, Roll-In Shower)

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View all photos for Executive Suite, 1 King Bed with Sofa bed, City View (Junior)

Executive Suite, 1 King Bed with Sofa bed, City View (Junior)

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View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

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View all photos for Deluxe Room, 2 Queen Beds, Accessible, Ocean View

Deluxe Room, 2 Queen Beds, Accessible, Ocean View

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View all photos for Presidential Suite, 1 King Bed with Sofa bed, Ocean View

Presidential Suite, 1 King Bed with Sofa bed, Ocean View

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Executive Suite, 2 Double Beds, City View (Junior)

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Similar properties

Embassy Suites by Hilton San Juan Hotel & Casino

Embassy Suites by Hilton San Juan Hotel & Casino

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Carolina

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