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The Condado Plaza Hotel

4.0 star property
On beach with 2 outdoor pools for sandy fun near Condado Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Condado Plaza Hotel

2 outdoor pools, pool umbrellas, pool loungers
Suite, 1 King Bed, Oceanfront (Penthouse)
Exterior
Beach/ocean view
Front of property - evening/night

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Gym
  • Parking available
  • Housekeeping
The price is NZ$612
includes taxes & fees
12 Jan - 13 Jan 2025

Explore the area

Map
999 Ashford Avenue, San Juan, 00907
  • Condado Beach
    4 min walk
  • Paseo Caribe
    8 min walk
  • Casino del Mar at La Concha Resort
    15 min walk
  • San Juan (SIG-Fernando Luis Ribas Dominicci)
    5 min drive

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Shower, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 3 Bedrooms, Oceanfront (Penthouse)

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 3 Bedrooms, Oceanfront (Penthouse)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 331 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Room, 1 King Bed, Accessible (Roll-in Shower)

Room, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Jetted Tub

Junior Suite, 1 King Bed, Jetted Tub

Junior Suite, 1 King Bed, Jetted Tub

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 64 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Oceanfront

Deluxe Suite, 1 King Bed, Oceanfront | Living area

Deluxe Suite, 1 King Bed, Oceanfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 100 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, View, Oceanfront

Room, 2 Queen Beds, Oceanfront

Room, 2 Queen Beds, View, Oceanfront

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 27 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Bay View

Room, 1 King Bed, Balcony, Bay View

Room, 1 King Bed, Balcony, Bay View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View, Oceanfront

Room, 1 King Bed, Oceanfront

Room, 1 King Bed, View, Oceanfront

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 26 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 111 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

Shower, eco-friendly toiletries, hair dryer, towels

Junior Suite, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

View from property

Hilton Garden Inn San Juan Condado

Pool
Hot tub
Spa
Free WiFi
4.4 out of 5, Excellent, (531)
The price is NZ$567
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Hilton Garden Inn San Juan Condado

About the area

San Juan

The Condado Plaza Hotel puts you in the heart of San Juan, steps from Condado Beach and within a 10-minute stroll of Parque La Ventana al Mar. Highlights at this beachfront resort include 2 restaurants, 2 outdoor swimming pools and a 24-hour gym. .The restaurant, Cafe Caribe, is open for breakfast and dinner. Aqua Bar is the resort's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and kids' swimming pool. Additionally, you'll find a coffee shop/cafe, a snack bar/deli and laundry facilities. Full breakfast is available daily between 6 AM and 11:00 AM. There's also the convenience of valet parking. .Places within a 15-minute walk of this 4-property class Condado resort include Luis MuƱoz Rivera Park and Third Millennium Park.
View more Resorts in San JuanOpens in a new window

What's nearby

  • Condado Beach - 4 min walk
  • Casino del Mar at La Concha Resort - 15 min walk
  • Distrito T-Mobile - 17 min walk
  • Pan American Pier - 19 min walk
  • Puerto Rico Convention Center - 3 min drive

Getting around

  • Hato Rey Station - 5 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 20 min drive

Restaurants

  • ā€ŖStarbucks - ā€¬2 min walk
  • ā€ŖHavana Bar & Grill - ā€¬4 min walk
  • ā€ŖMoon Bar at Condado Hotel Lobby - ā€¬2 min walk
  • ā€ŖNew Taste - ā€¬8 min walk
  • ā€ŖWaikiki - ā€¬4 min walk

About this property

The Condado Plaza Hotel

On beach with 2 outdoor pools for sandy fun near Condado Beach
Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Cool off in one of the 2 outdoor swimming pools at The Condado Plaza Hotel, and enjoy summer activities such as snorkelling and kayaking.

There are 2 restaurants on site, as well as a coffee shop/cafĪ˜ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. This beach resort also offers a children's pool, a 24-hour fitness centre and a garden. For a fee, parking is available.

This 4-star San Juan resort is smoke free.

  • 1 building
  • 332 guestrooms or units
  • 10 levels
  • 2 dining venues
  • 21347 sq ft of conference space
  • 1983 sq. m of conference space
  • Built in 1963
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Locker space
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
The Condado Plaza Hotel offers 332 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium cable channels and pay-per-view films.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 25.65 per night; includes in/out privileges)
  • Valet parking on site (USD 31.22 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6 AM to 11:00 AM for a fee: USD 7 to 24 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aqua Bar
  • Cafe Caribe
  • Denny's
  • Starbucks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Playground
  • Shopping
  • Snorkelling
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21,347 square feet of conference space
  • 6 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60.00
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7 to 24 per person
  • Self-parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted.Ā This property uses a grey water recycling system. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton
The Condado Plaza Hotel Resort
The Condado Plaza Hotel San Juan
The Condado Plaza Hotel Resort San Juan

Frequently asked questions

What is the cancellation policy at The Condado Plaza Hotel?

The Condado Plaza Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Condado Plaza Hotel?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at The Condado Plaza Hotel on 12 Jan 2025 start from NZ$544.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Condado Plaza Hotel?

Yep, The Condado Plaza Hotel has a self car park with in/out privileges for USD 25.65 per night.

Are there any beaches close to The Condado Plaza Hotel?

Yep, The Condado Plaza Hotel is on Condado Beach. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find water sports equipment.

Does The Condado Plaza Hotel have a pool?

Yep, and guests love it! The Condado Plaza Hotel has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does The Condado Plaza Hotel have a waterslide?

Yep, this property has a waterslide!

What makes The Condado Plaza Hotel a romantic place to stay?

Ocean-view dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Condado Plaza Hotel.

Is The Condado Plaza Hotel family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as childcare services and free infant beds in the guestrooms, it's no surprise that The Condado Plaza Hotel is a hit with families.

Does The Condado Plaza Hotel serve breakfast?

Yeah, full breakfast is offered daily between 6 AM and 11:00 AM.

Is there a free airport shuttle available at The Condado Plaza Hotel?

No, The Condado Plaza Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Condado Plaza Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Condado Plaza Hotel?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at The Condado Plaza Hotel?

No, only service animals are allowed.

The Condado Plaza Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 376 out of 1017 reviews" "
Rating 8 - Good. 219 out of 1017 reviews" "
Rating 6 - Okay. 184 out of 1017 reviews" "
Rating 4 - Poor. 120 out of 1017 reviews" "
Rating 2 - Terrible. 118 out of 1017 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kalani

Liked: Cleanliness, staff & service, amenities
Room was not too my liking because the room was not well maintained,
Stayed 1 night in Sep 2024

10/10 Excellent

Yaite

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

2/10 Terrible

Evelyn, Mayaguez

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Used to be great..
Stayed 1 night in Sep 2024

2/10 Terrible

VICTOR

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Jorge Armando, Paterson

Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is overpriced and overrated. The rooms dis not have something as significant and useful as a microwave, very inconvinient for families with small children. The building looks like it hasn't been painted in years! There are small critters and roaches roaming around when you turn on your light at night. The staff is not the friendliest (front desk).
Stayed 6 nights in Sep 2024

10/10 Excellent

Luis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Itā€™s was a nice hotel to stay for the weekend ā€œ fun definitely coming back
Stayed 3 nights in Sep 2024

6/10 Okay

Isaac

Travelled with family
Liked: Staff & service
When I walk in my room smelled a little funny but I said to my self it a island and the humidity is high, the next morning I was making my bad and found mold on my pillows and window curtain. Immediately went to the front desk, manager switched my room.. I he second room was very clean and smelled very nice.
Stayed 3 nights in Sep 2024

10/10 Excellent

Nellie

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2024

2/10 Terrible

Mariane

Travelled with partner
Disliked: Staff & service, amenities
My husband and I have stayed at this hotel 6 times over the past 18 months because we enjoy the view and the easy access to the beach. However, during our most recent stay. Iā€™ve never been in such an uncomfortable and embarrassing situation. Everything started because we couldnā€™t get hot water in our room to take a shower, and when we tried calling the front desk, no one answered. So we decided to go to the reception in person to address the issue. When we arrived to the reception, the doorman, CESAR, told us he would inform the engineer. I insisted on being moved to another room because we need shower right away, but instead of handling the situation professionally, he made jokes and did not take my concerns seriously. He started touching my husband's arms and acting as if he was flirting with him, laughing and making light of the situation. I even doubt if he was sobered. Iā€™ve never been in such an uncomfortable and embarrassing situation. Despite clearly seeing that I was upset, he continued with his inappropriate behavior. This lack of respect for guests is unacceptable, and we will never stay at this hotel again. The staff should show professionalism and respect towards their guests.
Stayed 2 nights in Sep 2024

4/10 Poor

Angela

Stayed 4 nights in Aug 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
In general it is good. The only thing is that their restaurant is being remodeled and you have to go out to buy or order delivery. Otherwise I liked the stay.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jessika Patricia

Liked: Cleanliness, amenities
I love everything no complains at allšŸ’ÆšŸ’Æ recomended
Stayed 4 nights in Aug 2024

8/10 Good

Zachary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Property definitely needs renovations and updating. However the staff was amazing and location is good.
Stayed 5 nights in Aug 2024

6/10 Okay

Jose

Stayed 2 nights in Aug 2024

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Loved this place
Stayed 5 nights in Aug 2024

10/10 Excellent

Guillermo

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

VIVIANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.. family and calm environment
Really I choose this hotel Over others because of the kid slide at the pool.
Stayed 2 nights in Aug 2024

10/10 Excellent

LaQuita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! Awesome view!
Stayed 3 nights in Aug 2024

10/10 Excellent

Gilberto

Stayed 1 night in Aug 2024

4/10 Poor

Alejandro

Liked: Cleanliness
Disliked: Staff & service
Customer services is HORRIBLE.
Stayed 3 nights in Aug 2024

10/10 Excellent

Maria

Stayed 5 nights in Jul 2024

6/10 Okay

Jordene

Stayed 2 nights in Aug 2024

2/10 Terrible

Michel

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We have been staying at this property since it was a Hilton Hotel w a casino, probably 12 times or more overall. This visit was not good. The concierge yelled at me for trying to retrieve my wallet from my bag, after just leaving it w them, speaking to me like I was a child. The room itself had chips all over the modling, stains on walls, and there was a sewage smell emanating from somwhere every time we opened the balcony. The rooms have not been updated in many many years, and it is showing. They were once hip, and a bit like a Miami hotel but now are worn out. The room was fairly clean, but the sewage smell was overwhelming. In addition, I was told that the parking fee was part of the hotel resort fee, not so. There is a resort fee of about $35, plus a $33 parking fee per night, so after paying $300/nt at this hotel, its nearly another 100 dollars for parking and resort fee. Very unhappy, as we used to LOVE this hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Aug 2024

6/10 Okay

Emanuel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the area we was, but I was put in a double queen size room, and I reserve a king size room.
Stayed 3 nights in Aug 2024