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The Condado Plaza Hotel

4.0 star property
On beach with 2 outdoor pools for sandy fun near Condado Beach

Photo gallery for The Condado Plaza Hotel

2 outdoor pools, pool umbrellas, pool loungers
Aerial view
Beach/ocean view
Poolside views, open selected days
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Parking available
  • Housekeeping
The current price is NZ$466
includes taxes & fees
7 Apr - 8 Apr

Explore the area

Map
999 Ashford Avenue, San Juan, 00907
  • Condado Beach
    ‪4 min walk‬
  • Casino del Mar at La Concha Resort
    ‪15 min walk‬
  • Distrito T-Mobile
    ‪17 min walk‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Shower, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 3 Bedrooms, Oceanfront (Penthouse)

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 3 Bedrooms, Oceanfront (Penthouse)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 331 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Jetted Tub

Premium bedding, down duvets, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Jetted Tub

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 64 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Oceanfront

Deluxe Suite, 1 King Bed, Oceanfront | Living area

Deluxe Suite, 1 King Bed, Oceanfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 100 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, View, Oceanfront

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, View, Oceanfront

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 27 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, iron/ironing board

Deluxe Room, 2 Queen Beds

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Bay View

Room, 1 King Bed, Balcony, Bay View

Room, 1 King Bed, Balcony, Bay View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View, Oceanfront

Room, 1 King Bed, Oceanfront

Room, 1 King Bed, View, Oceanfront

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
  • 26 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse)

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 111 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

Premium bedding, down duvets, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

San Juan

The Condado Plaza Hotel puts you in the heart of San Juan, steps from Condado Beach and within a 10-minute stroll of Parque La Ventana al Mar. Highlights at this beachfront resort include 2 restaurants, 2 outdoor swimming pools and a 24-hour gym. .The restaurant, Cafe Caribe, is open for breakfast and dinner. Aqua Bar is the resort's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site kids' swimming pool and waterslide. Additionally, you'll find a coffee shop/cafe, a snack bar/deli and laundry facilities. Full breakfast is available daily between 6 AM and 11:00 AM. There's also the convenience of valet parking. .Places within a 15-minute walk of this 4-property class Condado resort include Luis Muñoz Rivera Park and Third Millennium Park.
View more Resorts in San JuanOpens in a new window

What's nearby

  • Condado Beach - 4 min walk - 0.3 km
  • Casino del Mar at La Concha Resort - 15 min walk - 1.3 km
  • Distrito T-Mobile - 17 min walk - 1.5 km
  • Pan American Pier - 19 min walk - 1.6 km
  • Puerto Rico Convention Center - 3 min drive - 2.1 km

Getting around

  • Hato Rey Station - 5 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 20 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Havana Bar & Grill - ‬4 min walk
  • ‪Moon Bar at Condado Hotel Lobby - ‬2 min walk
  • ‪New Taste - ‬8 min walk
  • ‪Waikiki - ‬4 min walk

About this property

The Condado Plaza Hotel

On beach with 2 outdoor pools for sandy fun near Condado Beach
Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Cool off in one of the 2 outdoor swimming pools at The Condado Plaza Hotel, and enjoy summer activities such as snorkelling and kayaking.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. This beach resort also offers a children's pool, a 24-hour fitness centre and a garden. For a fee, parking is available.

This 4-star San Juan resort is smoke free.

  • 1 building
  • 332 guestrooms or units
  • 10 levels
  • 2 dining venues
  • 6449 sq ft of conference space
  • 599 sq. m of conference space
  • Built in 1963
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Locker space
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
The Condado Plaza Hotel offers 332 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium cable channels and pay-per-view films.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Similar properties

Beach nearby, beach towels

Hilton Garden Inn San Juan Condado

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, 688 reviews
The price is NZ$503
includes taxes & fees
8 Apr - 9 Apr
Hilton Garden Inn San Juan Condado

Property amenities

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 25.65 per night; includes in/out privileges)
  • Valet parking on site (USD 31.22 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6 AM to 11:00 AM for a fee: USD 7 to 24 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aqua Bar
  • Cafe Caribe
  • Denny's
  • Starbucks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Playground
  • Shopping
  • Snorkelling
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,449 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60.00
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7 to 24 per person
  • Self-parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton
The Condado Plaza Hotel Resort
The Condado Plaza Hotel San Juan
The Condado Plaza Hotel Resort San Juan

Frequently asked questions

What is the cancellation policy at The Condado Plaza Hotel?

The Condado Plaza Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Condado Plaza Hotel?

As of 28 Mar 2025, prices found for a 1-night stay for 2 adults at The Condado Plaza Hotel on 7 Apr 2025 start from NZ$399.16, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Condado Plaza Hotel?

Yep, The Condado Plaza Hotel has a self car park with in/out privileges for USD 25.65 per night.

Are there any beaches close to The Condado Plaza Hotel?

Yep, The Condado Plaza Hotel is on Condado Beach. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find water sports equipment.

Does The Condado Plaza Hotel have a pool?

Yep, and guests love it! The Condado Plaza Hotel has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does The Condado Plaza Hotel have a waterslide?

Yep, this property has a waterslide!

What makes The Condado Plaza Hotel a romantic place to stay?

Ocean-view dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Condado Plaza Hotel.

Is The Condado Plaza Hotel family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as childcare services and free infant beds in the guestrooms, it's no surprise that The Condado Plaza Hotel is a hit with families.

Does The Condado Plaza Hotel serve breakfast?

Yeah, full breakfast is offered daily between 6 AM and 11:00 AM.

Is there a free airport shuttle available at The Condado Plaza Hotel?

No, The Condado Plaza Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Condado Plaza Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Condado Plaza Hotel?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at The Condado Plaza Hotel?

No, only service animals are allowed.

The Condado Plaza Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 479 out of 1248 reviews
Rating 8 - Good. 254 out of 1248 reviews
Rating 6 - Okay. 243 out of 1248 reviews
Rating 4 - Poor. 135 out of 1248 reviews
Rating 2 - Terrible. 137 out of 1248 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Travelled with family
Liked: Staff & service, amenities
Really nice location with multiple pools, hottub, and very easy beach access. Beachfront view is amazing. The room cleanliness was adequate but we required an extra cleaning of the bathroom which had a strong moldy smell. Daily maid service didnt come one day. Our door and safe lock both were not working and required separate calls. The staff was extremely friendly and courteous, but I wish we didn't have to call them in the first place!
Stayed 4 nights in Dec 2024

6/10 Okay

Joseph

Travelled with family
Disliked: Property conditions & facilities
Location is great but the place needs renovating. One elevator working. Nearby Starbucks almost always empty of goods for breakfast.
Stayed 5 nights in Dec 2024

10/10 Excellent

Lazaro

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Building needs a full redo but service was great
Stayed 2 nights in Dec 2024

4/10 Poor

Arun

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge resort fee as a daily fee but this certainly does not qualify as a resort in my opinion. Rooms were not cleaned on a regular basis and they were stating that they were short staffed. One of the staff at the front desk was really rude and did not even care to respond to our questions and concerns
Stayed 4 nights in Dec 2024

8/10 Good

Sabarivasen, Dayton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location was very good and we got Ocean front room which gave us amazing view. Swimming Pools, Coffee Bar & other amenities are also good. Most of the Staffs were very kind and polite expect for 1 or 2 receptionist who was really really rude and not helpful. They seemed to understaffed for the holiday season and the rooms were not cleaned for 2 days out of 4 days stay. I have to go down to Reception to get the basic towel needs.
Stayed 4 nights in Dec 2024

2/10 Terrible

Taila

Stayed 3 nights in Dec 2024

8/10 Good

Everth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice oceanfront view.
Stayed 2 nights in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful n peaceful
Stayed 4 nights in Dec 2024

4/10 Poor

JOHN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Worn out
Stayed 8 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this experience. The hotel was amazing. Right on the beach. Room with an ocean view. Very large room, super comfortable bed, amazing bathroom that was quite large, plenty of shops/restaurants/ and the beach right next to it or within very reasonable walking distance. The pools and hot tub were amazing an overall beautiful property and island. I had the time of my life. I might just end up moving here!
Stayed 4 nights in Dec 2024

10/10 Excellent

Suzanne

Liked: Cleanliness
Stayed 1 night in Dec 2024

2/10 Terrible

Jan, Cabo Rojo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Did an early check in. Was told that I would receive a sms when the room was available. Had to get in a long line to check in again. Plus NO WATER bottles in the rooms?! Called guest services asking if they could bring some complimentary and they don’t offer that. The cheapest hotel offers that I was told that I had to the hotel across the street to BUY bottled water. $500 for a 1 night stay and not a single bottle of water in the room?! Come on! Never again
Stayed 1 night in Dec 2024

8/10 Good

Jamila

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I had a wonderful stay for my birthday, I would come back again.
Stayed 3 nights in Dec 2024

6/10 Okay

Shelly

Stayed 2 nights in Nov 2024

10/10 Excellent

daniel

Stayed 3 nights in Nov 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
I love everything about this hotel
Stayed 2 nights in Dec 2024

6/10 Okay

Dorothy Lorraine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2024

4/10 Poor

Catherine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This propert was very nice in the lobby but the rooms are extremely dated and not clean. The shower barely worked and leaked. I booked a king bed room and they just automatically put me in a room that had two beds and claimed they were overbooked. The staff was not impolite but neither were they nice or welcoming in any way. It was as if they were doing us a favor checking us in.
Stayed 1 night in Dec 2024

8/10 Good

Mikaela

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
The overall property was good. Only issue is the rooms were a little dated. Food was great but expensive. Also, drinks in the area felt watered down.
Stayed 3 nights in Dec 2024

4/10 Poor

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at the Condado Plaza Hotel and regret to inform you that my experience fell significantly short of expectations. While the check-in process was smooth and efficient, many other aspects of my stay were disappointing and did not align with the premium rate of $250 per night. Valet Service: The valet staff were consistently rude during each pick-up and drop-off. Courteous and professional interactions are basic expectations, especially at a resort of your caliber. Room Maintenance: Upon entering the room, I found the lockset on the TV stand for the back door was broken, and the door itself did not close properly. While maintenance responded to my request, they merely hammered the latch to ensure the door closed but did not repair the lock. This left the door unsecured, which is unacceptable for guest safety. Overall Condition: While the room was adequate, it did not meet the standard of a $250-per-night resort. The entire building felt as though it needed either a significant makeover or a deep cleaning. At a lower rate, I might have overlooked this, but at a premium price, my expectations were understandably higher. Given these issues, I believe that some form of compensation is warranted for the inconvenience and disappointment during my stay. I suggest a partial refund or credit toward a future stay, should the hotel address these concerns. Thank you for taking the time to review my feedback.
Stayed 2 nights in Dec 2024

8/10 Good

Stefanie Sanchez

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Love the city/ocean view and walkable to condado where all the stores and restaurants are. Beach was nice. Room could have been updated and cleaned better.
Stayed 4 nights in Dec 2024

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend everyone here
Stayed 2 nights in Dec 2024

6/10 Okay

VR

Stayed 1 night in Nov 2024

6/10 Okay

Stephen Hugh

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Been staying here since 2010, and it has been on a steady decline since then. I will not stay here again. Both restaurants in the hotel were closed, and only one elevator from the lobby was working for 10 floors and approximately 350 rooms! The room win need of refurbishment, lights didn’t work, doors wouldn’t open/close smoothly paint was peeling, mirrors were cracked AC was noisy The view from the balcony was great, unless you looked down, the roof below was covered in garbage that had been thrown or fell from the balconies there was always a stench of weed drifting by. Condado itself is also in need of refurbishment the sidewalks were hazardous at best and full of holes, missing/ broken pavers and street lights were mostly broken. Used to love this place and am sorry I can no longer recommend it
Stayed 4 nights in Dec 2024

2/10 Terrible

Alejandro

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff parking lots in a terrible , and only 1 elevator for manny peoples is no safe.
Stayed 2 nights in Dec 2024