6/10 Okay
Anum
12 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, just like the pictures with a great lakeside view of the volcanos. I stayed in a dome which was well decorated and very large, I particularly liked the deck with chairs to enjoy the view.
The downside:
- It’s very pricey! You’re basically paying for the view. Breakfast isn’t included in the price. Whilst it is beautiful, there are airbnb options nearby with similar views at a fraction of the cost.
- It’s very noisy. My room was next to the road that has karaoke bar. They played loud music until midnight. The hotel provides earplugs but they do nothing to help you get to sleep. This should be reflected in the prices the hotel is charging. A good night’s sleep is the minimum I would expect.
- Hot water is minimal. Both times I used the shower the water was cold. After letting it run for a few mins it was lukewarm at best. Again this should be reflected in the prices the hotel is charging.
Overall a decent stay for a couple of nights. The staff are friendly and it was a convenient location for the activities I wanted to do. The hotel should adjust its prices for a fairer reflection of the stay. At the current cost I would stay elsewhere if I visited the area again.
