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AC Hotel San Rafael Downtown

4.0 star property
Hotel with 2 restaurants, near Dominican University of California
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for AC Hotel San Rafael Downtown

Premium bedding, pillow-top beds, desk, laptop workspace
Rooftop terrace
Rooftop bar
Exterior
Lobby

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Parking available
    Parking available
  • Pet-friendly
    Pet-friendly
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
1201 5TH AVENUE, San Rafael, CA, 94901
  • Mission San Rafael Arcangel
    1 min walk
  • Falkirk Cultural Center
    5 min walk
  • San Rafael Pacifics Baseball - Albert Park
    5 min walk
  • San Rafael, CA (SRF)
    8 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

View from room

Standard Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • 29.8 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Premium Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Non Smoking (Mobility Accessible, Roll-in Shower)

Premium bedding, pillow-top beds, desk, laptop workspace

Premium Suite, 1 Bedroom, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Mountain View

View from room

Premium Room, 1 King Bed, Non Smoking, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • 29.8 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Mountain View

Premium bedding, pillow-top beds, desk, laptop workspace

Premium Room, 2 Queen Beds, Non Smoking, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • 29.8 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Hearing Accessible)

View from room

Standard Room, 1 King Bed (Hearing Accessible)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • 29.8 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Mountain View (Mobility Accessible, Roll-In Shower)

View from room

Premium Room, 2 Queen Beds, Mountain View (Mobility Accessible, Roll-In Shower)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Mountain View (Mobility Accessible, Roll-In Shower)

View from room

Premium Room, 1 King Bed, Mountain View (Mobility Accessible, Roll-In Shower)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

Premium bedding, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 4
  • 2 Queen Beds

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includes taxes & fees
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About the area

San Rafael

At AC Hotel San Rafael Downtown, you'll be 1.5 km (0.9 mi) from Dominican University of California and 5.3 km (3.3 mi) from Larkspur Ferry Terminal. Highlights at this hotel include 2 restaurants, a bar/lounge and a 24-hour business centre. .The restaurant, AC Kitchen, is open for breakfast. Above Fifth is the hotel's own rooftop bar, serving drinks along with light fare. 925 square feet (86 square metres) of event facilities include meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a rooftop terrace and concierge services. Self-service breakfast is available daily between 6:30 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Sights within a 20-minute drive of this 4-property class San Rafael hotel include San Francisco Bay and Golden Gate Bridge.

What's nearby

  • Mission San Rafael Arcangel - 1 min walk
  • Dominican University of California - 18 min walk
  • Marin County Civic Center - 4 min drive
  • Larkspur Ferry Terminal - 6 min drive
  • Muir Woods National Monument - 19 min drive

Getting around

  • Richmond Transit Center - 20 min drive
  • Oakland, CA (OAK-Oakland Intl.) - 42 min drive

Restaurants

  • ‪California Gold - ‬3 min walk
  • ‪Tam Commons - ‬3 min walk
  • ‪The State Room - ‬2 min walk
  • ‪Royal Ground Coffee - ‬1 min walk
  • ‪Aroma Cafe - ‬2 min walk

About this property

AC Hotel San Rafael Downtown

Hotel with 2 restaurants, near Dominican University of California
There are 2 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 925 square feet (86 square metres) and includes conference space. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly AC Hotel San Rafael Downtown. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star San Rafael hotel is smoke free.

  • 1 building
  • 140 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Conference rooms
  • 925 sq ft of conference space
  • 86 sq. m of conference space
  • Built in 2023
  • Terrace on the roof
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Lift
  • No smoking on site
  • Bar or lounge
AC Hotel San Rafael Downtown offers 140 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels, pay-per-view films and Netflix. Bathrooms include a shower with a hydromassage showerhead, dressing gowns, slippers and designer toiletries.

This San Rafael hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (USD 14 per day)
  • Street parking available
  • Secured, covered parking on site (USD 29 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily self-serve breakfast available 6:30 AM to 10:00 AM for a fee: USD 18 per person
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Above Fifth
  • AC Kitchen
  • AC Lounge

Family friendly

  • Free cot
  • Grocery/convenience store
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 925 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • In a nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Hardwood flooring in room
  • Lift (92 centimetre wide door)
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2023
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests are recommended to download the property's Bonvoy mobile app before check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per night
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-service breakfast: from approximately USD 18.00 per person
  • Covered self-parking fee: USD 29 per day (in/out privileges)
  • Nearby parking fee: USD 14 per day(656 ft away; open 24 hours)
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, mobile payments and Apple Pay. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Long-term renters welcome.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ac Rafael Downtown Rafael
AC Hotel by Marriott San Rafael
AC Hotel San Rafael Downtown Hotel
AC Hotel San Rafael Downtown San Rafael
AC Hotel San Rafael Downtown Hotel San Rafael

Frequently asked questions

What is the cancellation policy at AC Hotel San Rafael Downtown?

AC Hotel San Rafael Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at AC Hotel San Rafael Downtown?

As of 15 Nov 2024, prices found for a 1-night stay for 2 adults at AC Hotel San Rafael Downtown on 5 Dec 2024 start from NZ$264.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at AC Hotel San Rafael Downtown?

Yep, AC Hotel San Rafael Downtown has a secured covered self car park with in/out privileges for USD 29 per day. Onsite parking is limited.

Are there any beaches close to AC Hotel San Rafael Downtown?

The closest beach to AC Hotel San Rafael Downtown is Stinson Beach (13 km).

What makes AC Hotel San Rafael Downtown a romantic place to stay?

Couples dining and a champagne service, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at AC Hotel San Rafael Downtown.

Is AC Hotel San Rafael Downtown family-friendly?

You bet! With amenities such as a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that AC Hotel San Rafael Downtown is a hit with families.

Does AC Hotel San Rafael Downtown serve breakfast?

Yeah, self-service brekkie is available daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at AC Hotel San Rafael Downtown?

No, AC Hotel San Rafael Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at AC Hotel San Rafael Downtown?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at AC Hotel San Rafael Downtown?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at AC Hotel San Rafael Downtown?

Furry friends are welcome at AC Hotel San Rafael Downtown, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

AC Hotel San Rafael Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 54 out of 81 reviews" "
Rating 8 - Good. 12 out of 81 reviews" "
Rating 6 - Okay. 4 out of 81 reviews" "
Rating 4 - Poor. 6 out of 81 reviews" "
Rating 2 - Terrible. 5 out of 81 reviews" "

9.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Erica

Business traveller
Liked: Cleanliness, property conditions & facilities
Limited Dining and Parking
Stayed 2 nights in Aug 2024

8/10 Good

Valeria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fine hotel , clean .
Stayed 1 night in Jun 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with wonderful rooms.
Stayed 4 nights in Jul 2024

10/10 Excellent

Dajana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 4 stayed here, and we absolutely loved this hotel! Great location, friendly staff, and very clean! We would definitely stay here again!
Stayed 5 nights in Jul 2024

10/10 Excellent

Melissa, Westlake Village

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new hotel, everything is clean. They lack the number of parking spaces to rooms so we had to park off site once. They have a large breakfast buffet each morning. There is also a rooftop area which happened to be closed when we stayed. Maybe next time!.
Stayed 1 night in Jul 2024

10/10 Excellent

Steven

Stayed 1 night in Jul 2024

4/10 Poor

melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were put on the second floor facing the street. In addition to the gunshots we heard around 1:30 am there were people in the room above us and they were so loud it was impossible to sleep. It sounded like they were running and stomping. We did try to address this with the front desk and nothing was done. They must have had a flight to catch because finally around 4 am we heard suitcases being rolled around and then it was quiet for about two hrs until the construction delivery trucks showed up to a job site around the corner. Beeping, loud crashing metal sounds with all the material being unloaded. Then there was the homeless woman shouting at the construction workers for making too much noise. She was directly under our window and was talking to herself. I felt like we were on a prank show or something but we weren’t. It was absolutely rediculous!! The noise made this staycation comepletely unbearable. I would not recommend this property to anyone looking for a good nights sleep. The fact that we were put into a handicap suite was also not ideal. Perhaps it amplified the noise further due to the flooring. There was nothing to absorb the sound. It was stark and sterile. I wish we had gotten what was advertised and the room looked nothing like what I reserved through Expedia online.
Stayed 1 night in Jul 2024

8/10 Good

Clyde E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TCK's memorial
Convenient to many restaurants. Fitness available and if you drove a car parking was available around the block.
Stayed 2 nights in Jul 2024

10/10 Excellent

RENEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located in downtown San Rafael. It has one of the only rooftop patios in the area with a FULL bar not just wine and beer. The service is quick and the staff professional yet amiable. The rooftop closes at 11pm (weekends?) but it’s walking distance to other very good establishments. I highly recommend this hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entire roof patio is restaurant and would serve more clients if only half of rooftop was restaurant.
Stayed 1 night in Jul 2024

10/10 Excellent

Vincent

Stayed 4 nights in Jul 2024

10/10 Excellent

BING

Liked: Cleanliness, property conditions & facilities
Staff still needs to train to speak better, other than this, everything else is good.
Stayed 1 night in Jun 2024

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Lambert

Stayed 1 night in Jul 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close to multiple dining options.
Stayed 2 nights in Jul 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities
It’s a beautiful property but the floors are wood between the floors so you hear everything above you. Too bad because they invested a lot in the place but they forgot to include soundproofing.
Stayed 1 night in Jun 2024

10/10 Excellent

Teri

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for comfortable business travel
Stayed 1 night in Jun 2024

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Our room was clean and comfortable. The location of the hotel is great - right in the heart of downtown San Rafael. Parking was a bit cramped for the hotel.
Stayed 1 night in Jun 2024

10/10 Excellent

ANAIT, Glendale

Stayed 5 nights in Jun 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Awful check-in experience, good room
I had paid for a room with two queen beds via hotels.com. I checked in at the front desk and my family went to the room only to find that the room had a single queen bed (so the four of us couldn't fit in). I went back to the front desk and the receptionist said they were out of rooms with two queen beds. She wanted me to sign up for some stupid rewards program so they could give us points for our inconvenience. She also said they can issue me a full refund. She said you can talk to my manager but I'm not sure what we can do since all rooms are full. FWIW I am a POC woman with an accent. Shortly after, my husband, a white man came up to the front desk and demanded we get the room we already paid for. And sure enough, they make a room with two queen beds magically appear. You can draw your own conclusion from this observation on how they behaved differently with me vs my husband. After we got the room with the two queen beds, all was well. Room was clean. But the check in experience left a very sour taste in the mouth.
Stayed 2 nights in May 2024

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024