8/10 Good
Rabia
Travelled with family
2 Nov 2024
Liked: Staff & service
Negatives: no free access to pool or spa facilities despite being advertised. A big disappointment. The closure of the outdoor pool was buried in the small print. Very strange bathroom and wardrobe divider that was operated via a sliding door which made for a fairly dangerous experience with a family of 4. NO MIRROR in the room - I had to do my hair and makeup blind or in the reflection of the kettle when the bathroom was in use. Pork in everything and even when we asked to have it removed, it snuck into the burgers, omelette etc..
Coffee is not a strong point - it could be better!
Positives: the breakfast is great - lots of selection but also not too much to drive us to obesity! The dining area was clean and the staff were polite and friendly. There was no quibbling about the pork issue which is always helpful in making the experience a good one. We got lots of help when booking our bus to Bilbao airport. The room was spacious and we were provided with bottled water every day bar one. The staff were also very prompt in providing us with additional towels etc so no long waits. Taxis were also arranged quickly.
Overall - owing to the way in which our issues were dealt with, this was an enjoyable stay.
Taxis are around €10 to the old town and about a 30-45min walk. Would recommend going to the Funicular!
Rabia
Stayed 5 nights in Oct 2024