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Hotel Ta' Cenc & Spa

5.0 star property
Hotel with private beach and full-service spa
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Hotel Ta' Cenc & Spa

Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Bar (on property)
Exterior
Front of property
Gym

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast included
    Breakfast included
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Room service
    Room service
  • Gym
    Gym
  • Housekeeping
    Housekeeping

Explore the area

Map
Cenc Street, Sannat, Gozo, SNT 9049
  • Ta' Cenc
    10 min walk
  • St. George's Basilica
    4 min drive
  • Mgarr ix-Xini
    5 min drive
  • Gozo (GZM-Gozo Heliport)
    7 min drive

Room options

View all photos for Studio Suite

Studio Suite

Studio Suite

Highlights

Patio
Air conditioning
Heating
Free cots/infant beds
HDTV
Blackout curtains
Ceiling fan
Hairdryer
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

Highlights

Patio
Air conditioning
Heating
Free cots/infant beds
HDTV
Blackout curtains
Ceiling fan
Shower/bath combination
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Studio Suite (Bungalow)

Studio Suite (Bungalow)

Studio Suite (Bungalow)

Highlights

Patio
Air conditioning
Heating
Free cots/infant beds
HDTV
Blackout curtains
Ceiling fan
Hairdryer
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Patio
Air conditioning
Heating
Free cots/infant beds
HDTV
Blackout curtains
Ceiling fan
Shower/bath combination
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

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About the area

Sannat

A luxury stay in Sannat awaits you at Hotel Ta' Cenc & Spa. You'll be within a 15-minute walk of Ta' Cenc and 2.7 km (1.7 mi) from Mgarr ix-Xini. Highlights at this beach hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Ta Cenc Wellness Spa can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. The restaurant, Carrubo, is open for breakfast and dinner. The hotel's own lounge bar and beach bar are nice places to enjoy a drink. Spend the day at the nearby private beach where you'll find sunloungers, and enjoy the on-site indoor swimming pool and gym. Plus you'll find free Wi-Fi in public areas, a hot tub and a sauna. Each morning free buffet breakfast is offered between 7 AM and 10:30 AM. There's also free self parking, along with the convenience of a free area shuttle. .Near this 5-property class Sannat hotel, you'll find Gozo Ferry Terminal.

What's nearby

  • Ta' Cenc - 10 min walk
  • St. George's Basilica - 4 min drive
  • Mgarr ix-Xini - 5 min drive
  • Gozo Ferry Terminal - 8 min drive
  • Ramla Bay Beach - 10 min drive

Getting around

  • Luqa (MLA-Malta Intl.) - 91 min drive

Restaurants

  • ‪Starbucks - ‬5 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Cup Cake - ‬4 min drive
  • ‪Maldonado - ‬4 min drive
  • ‪Victoria Central - ‬4 min drive

About this property

Hotel Ta' Cenc & Spa

Hotel with private beach and full-service spa
Unwind on the private beach, located just 2 kilometres away. For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hotel Ta' Cenc & Spa, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. This Mediterranean hotel also offers a children's pool, a hot tub and a steam room. Free self parking is available.

This 5-star Sannat hotel is smoke free.

  • 1 building
  • 1 floor
  • 83 guestrooms or units
  • 2 dining venues
  • Built in 1971
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Hotel Ta' Cenc & Spa offers 83 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and minibars. Rooms open to patios. LCD televisions come with cable channels. Bathrooms include dressing gowns, slippers, designer toiletries and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Ta Cenc Wellness Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 4 kilometres
  • Area shuttle
  • Free beach shuttle
  • Free shopping centre shuttle
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Carrubo

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • DVD player
  • Free area shuttle
  • Free cot
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 1 building
  • 1 floor
  • Banquet hall
  • Built in 1971
  • Fireplace in lobby
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.50 per person, per night, up to 10 nights. This tax does not apply to children under 18 years of age.
  • Destination fee: EUR 0.50 per person, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 50 per room (one-way)
  • Rollaway bed fee: EUR 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard and Barclaycard. Cash is not accepted. 

Property Registration Number 10907618

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cenc
Hotel Ta'
Hotel Ta' Cenc
Hotel Ta' Cenc Sannat
Ta' Cenc
Ta' Cenc Hotel
Ta' Cenc Sannat
Ta' Hotel
Hotel Ta' Cenc Island Of Gozo, Malta
Hotel Ta' Cenc & Spa Hotel
Hotel Ta' Cenc & Spa Sannat
Hotel Ta' Cenc & Spa Hotel Sannat

Frequently asked questions

What is the cancellation policy at Hotel Ta' Cenc & Spa?

Hotel Ta' Cenc & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Ta' Cenc & Spa?

As of 30 Sept 2024, prices found for a 1-night stay for 2 adults at Hotel Ta' Cenc & Spa on 1 Oct 2024 start from NZ$325.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Ta' Cenc & Spa?

Yep, Hotel Ta' Cenc & Spa has a free self car park.

Are there any beaches close to Hotel Ta' Cenc & Spa?

The closest beach to Hotel Ta' Cenc & Spa is Ramla Bay Beach (5.4 km).

Is there a spa on site at Hotel Ta' Cenc & Spa?

Yep, Ta Cenc Wellness Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Hotel Ta' Cenc & Spa have a pool?

Take your pick from 2 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Ta' Cenc & Spa?

Hotel Ta' Cenc & Spa features 2 outdoor pools, a full-service spa and an indoor pool.

What makes Hotel Ta' Cenc & Spa a romantic place to stay?

1 hot tub and al fresco dining, as well as private patios in the guestrooms, all help set the scene for a romantic weekend at Hotel Ta' Cenc & Spa.

Is Hotel Ta' Cenc & Spa family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Hotel Ta' Cenc & Spa is a hit with families.

Does Hotel Ta' Cenc & Spa serve breakfast?

Yep, free buffet brekkie is served daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Ta' Cenc & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Ta' Cenc & Spa?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Ta' Cenc & Spa?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Ta' Cenc & Spa?

No, only service animals are allowed.

Hotel Ta' Cenc & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 82 out of 174 reviews" "
Rating 8 - Good. 60 out of 174 reviews" "
Rating 6 - Okay. 18 out of 174 reviews" "
Rating 4 - Poor. 10 out of 174 reviews" "
Rating 2 - Terrible. 4 out of 174 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Ta-Cenc!
As fabulous as ever! We keep returning to our favourite hotel!
Stayed 3 nights in Nov 2023

8/10 Good

Carmen

Travelled with group
Liked: Amenities
Very clean and quiet. Food was excellent. Wish we had a walk-in shower.
Stayed 1 night in Nov 2023

10/10 Excellent

Nesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here
Stayed 1 night in Nov 2023

8/10 Good

Jeremy

Liked: Cleanliness, property conditions & facilities, room comfort
Overall happy with our stay but…
We spent two nights at this wonderful property. Beautiful setting and hotel blends in nicely with the surrounding. We received a nice welcome when checking in but service throughout our stay was not what I would expect from a 5 star hotel. The breakfast was particularly uninspiring. The price per night was very reasonable so I would still recommend it based on the comfort and beautiful setting.
Stayed 2 nights in Oct 2023

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Exceptional venue, staff & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Dr Mario J

Stayed 4 nights in Sep 2023

6/10 Okay

John

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

6/10 Okay

Louis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointing
Although rated 5 star, it was rather run down and in urgent need of refurbishment. Our room had a missing shelf in shower. but bathroom was generally in need of modernising as shower itself was still wirh cubicle. The worst thing was the broken and rusty ladder at the Lido. I cut myself against it and had to take a tetanus booster. The capsules of Nespresso machine in room were not the original but of an inferior brand. Breakfast was not typical of a 5 star hotel as it lacked good cheeses (only processed was available), there was no prosciutto crudo or genuine cakes.The general upkeep of the premises was also poor with the Maltese stone in all areas needing cleaning as it was no longer white and clean. At check out, we had to ask for receipt of payment, although it had already been taken from our card and we were not asked how our stay went.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Stay
Very pleasant stay. Mattress was a bit softer than we are accustomed to, but the room was large and quite comfortable overall. Restaurant and bar service was friendly but inexperienced.
Stayed 2 nights in Jun 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the best!
This is our favourite hotel in the world! It has recently been upgraded with beautiful gardens and redecorated bedrooms. Very comfy beds- I checked out the mattress to see if I can buy one- called Windsor but made in Malta! Another lovely stay with much use of the beautiful spa pool and lovely breakfasts outdoors by the carob tree, with very friendly cats as well! The best relaxing place ever…oh and great evening meals too!
Stayed 3 nights in Mar 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ta Cenc is a wonderful place to relax. In spite of stormy weather we had a great time; the spa pool is well heated and a lovely setting, and the food was excellent. We have been staying here for 8 years but never in the winter before. The experience was just as enjoyable as on a summer’s day. We’ll be back again in the spring! Ps we love the friendly cats!
Stayed 3 nights in Nov 2022

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
A fabulous place to stay, the staff are so helpful and friendly while giving you enough space to enjoy the serene surroundings. The only drawback to the whole place are the en suite bathrooms which are tired and in my case had a shower that didn’t work well.
Stayed 3 nights in Oct 2022

10/10 Excellent

Dein

Stayed 4 nights in Sep 2022

10/10 Excellent

David

Stayed 4 nights in Aug 2022

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great summer stay
Great for a summer holiday! Our bungalow was overlooking the adult only pool so it was excellent!
Stayed 1 night in Jun 2022

2/10 Terrible

Kevin

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Upon checkin I asked for a room upgrade seeing the hotel was pretty empty and the receptionist abruptly told me ‘I don’t give upgrades’ without even looking up at me. The room was very basic for the price I paid. Mattress were two singles joined together and all night we kept falling in the middle, which made them open up and had me sinking in the middle! No room service menu in the room, so I called for one and it never arrived! The sunbeds were so uncomfortable that the wooden frame would plunge in your back that it hurt to lay on them and they were filthy with no towels available to put on them. The breakfast was as basic as can be! We ordered some nibbles with our drinks and they never arrived either. I don’t know how this hotel is 5 star with such bad service and mediocre finishing as and ambience. Definitely not worth the $200 a night we paid! We left very disappointed for what was supposed to be a quick luxury weekend getaway, I definitely don’t recommend it!
Stayed 1 night in Apr 2022

10/10 Excellent

Faith

Stayed 2 nights in Nov 2021

10/10 Excellent

Ahmed Amr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful setting. Unique design that ensured calmness and privacy. Staff responsive and helpful. Although friends advised us that four nights was too much for Gozo, we certainly would go back to the Tac Cenc just for relaxation
Stayed 4 nights in Oct 2021

6/10 Okay

James

Travelled with family
Liked: Cleanliness, amenities
Charming character property. Lots of flowers in the garden, good swimming pools. The nearby cove is nice, but quite a tough walk in the sun - would recommend having a car. Lots of parking. Large room, with nice bathroom. The air conditioning in the room was weak. Staff shortages meant some facilities were shut and the hotel relied on a fall back excuse of covid-19, when it didn't appear to have anything to do with covid. We couldn't get into the restaurant in the evening - again supposedly "Covid-19" to blame, there are lots of restaurants in two nearest towns - roughly 5km away - so you will need a car. Those restaurants were not suffering from staff shortages and Covid-19 closures.
Stayed 7 nights in Sep 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, amenities
Too many flies around the breakfast table Too many dead flies and insects on the surface of the swimming pool Cats roaming around outdoor eating area and eating from guest tables - I got bitten by one of them Mismanagement of billing and charges, wasting a lot of holiday time to resolve the opposite of courtesy from a few staff members. Irregular wifi access in the room. Smell of mould in room when the A/C is off Otherwise, beautiful relaxing location, great food, great beack club, and a couple of people doing their job very well and consideratels: David at the restaurant, and Boris at reception.
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was very nice. I travelled with my 8 year old son and my mother. There are 3 pools and the children are allowed to use only the family pool. However it’s a big pool and there is definitely no draw back. The adult pool is only for the adults. In terms of location: The hotel itself is on the island of Gozo so not on Malta. If you are more interested in exploring Malta, Valetta, Mdina, it’s better to stay on Malta because otherwise like us you pay a lot for transport to get to the ferry’s. That’s about 25 Euros each way. There is a bus stop by the hotel but be aware that the bus comes just every hour. The bus fair is 2 euros and it will take you to Victorija where you will have to change the bus to get to wherever you want to go. It is possible that you will miss the other bus and will have to wait another hour. Taxi was the better option for us. The hotel is secluded and there is not much around it. If you like peace and quiet, then the hotel may be for you. You will have an excellent view onto the ocean from the property. The staff is friendly and accommodating. We ate at their restaurant a few times and the food was very good. The breakfast is buffet style however due to covid the staff now serves the food at the buffet which can take some time. Overall, We don’t regret staying at the hotel. It was a pleasant stay.
Stayed 7 nights in Jun 2021

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

8/10 Good

Albert

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

6/10 Okay

David

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Nice stay needs improvement
Overall stay was good, we received the welcome drink on the checkout after seven days, room is very nice, we had to change room due AC not cooling. due Spa not welcoming, food in the Beach restaurant is amazing however the hotel restaurant is less better and can improve , the hotel restaurant staff are very good. The hotel staff seems to be lazy not really energized to give you 5 stars experience. Its definitely 4 stars not 5 stars hotel, management really needs to change the welcoming experience. Need to nake sure AC is really cooling.
Stayed 7 nights in Aug 2020