4/10 Poor
Verified traveller
19 Aug 2018
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. That’s about it.
I chose this hotel because it specifically advertised valet parking $20 per day. Driving in Sanremo is stressful and parking can be a hassle and my husband is 70, sick, and his suitcase strap broke so it was hard to drag it lost distances. Besides WiFi, It was literally the only requirement we had for the room. When we arrived, I was told the lot was full and to just drive around and find a spot on the street - on a weekend in a beach town! I said that wouldn’t work and she was very dismissive but I didn’t budge. Finally, a manager came and he points out a public lot on the beach that had overnight parking about a ½ mile walk away. The room was very rundowns/ stained & worn carpets, cheap & dated furniture, peeling wallpaper, etc. the location was great - just behind the casino and in front of the beach, and it was probably a great property 80 years ago. I loved their vintage neon sign. I am not opposed to older propertie, but there is a difference nostalgia and rundown. I also resent the fact they advertise parking when they don’t actually have their own parking - just a contract with a 3rd party to pickup and store cars IF there is availability. They offered no apologies. I also had to make a special trip to the lobby to get the WiFi code when it’s customary to give it to you upon check in. It was also VERY slow. Glad I wa only there 1 night!
Verified traveller
Stayed 1 night in Aug 2018