The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included

5.0 star property
Adults-only beachfront hotel with 3 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included

Nightclub
3 outdoor pools, pool umbrellas, pool loungers
Nightclub
Premium bedding, minibar, in-room safe, desk
Reception

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Air conditioning
  • Parking available
  • Breakfast available
  • Housekeeping

Explore the area

Map
Ctra. Playa den Bossa 10, Sant Jordi de Ses Salines, Sant Josep de sa Talaia, Ibiza, 7817
  • Bossa Beach
    3 min walk
  • Aguamar Water Park
    3 min walk
  • Minami Ibiza Japanese Restaurant
    1 min walk
  • Ibiza (IBZ)
    6 min drive

Room options

Fashion Victim Room - Entrance to Ushuaia Club Included

Highlights

Furnished balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Heating
Flat-screen TV
Pillow menu
Blackout curtains
  • 42 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

Suite (Stage View)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
Hairdryer
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

The Twist & Go Room Single Use - Entrance to Ushuaia Club Included

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
  • 26 sq m
  • Sleeps 1
  • 1 Single Bed

Fashion Victim Single Use - Entrance to Ushuaia Club Included

Highlights

Furnished balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Heating
Flat-screen TV
Pillow menu
Blackout curtains
  • 42 sq m
  • Sea view
  • Sleeps 1
  • 1 Double Bed

The Twist & Go Room - Entrance to Ushuaia Club Included

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

Superior Club - Entrance to Ushuaia Club Included

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
  • 33 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

Superior Party All Night Long - Entrance to Ushuaia Club Included

Highlights

Deck/patio
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
  • 33 sq m
  • Sleeps 3
  • 2 Single Beds

Superior Double Room (Stage View)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
Hairdryer
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Suite (Single Use | Stage View)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
Hairdryer
  • 57 sq m
  • Sleeps 1
  • 1 King Bed

Superior Party View - Entrance to Ushuaia Club Included

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
  • 33 sq m
  • Sleeps 2
  • 2 Single Beds

Anything Can Happen Suite - Stage View - Entrance to Ushuaia Club Included

Highlights

Furnished balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Heating
Flat-screen TV
Pillow menu
Blackout curtains
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

Superior Double Room Single Use (Stage View)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
Hairdryer
  • 33 sq m
  • Sleeps 1
  • 1 King Bed

Superior Double Room Single Use (club) - Entrance to Ushuaia Club Included

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
  • 33 sq m
  • Sleeps 1
  • 1 Single Bed

Club Suite - Entrance to Ushuaia Club Included

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 57 sq m
  • Sleeps 3
  • 1 Double Bed

Superior Swim Up Club - Entrance to Ushuaia Club Included

Highlights

Deck/patio
Soundproofed
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
  • 33 sq m
  • Sleeps 3
  • 1 Double Bed

Anything Can Happen Suite - Entrance to Ushuaia Club Included

Highlights

Furnished balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Heating
Flat-screen TV
Pillow menu
Blackout curtains
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Sant Josep de sa Talaia

A luxury stay in Sant Josep de sa Talaia awaits you at The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included. You'll be steps from Bossa Beach and 4.7 km (2.9 mi) from Port of Ibiza. Highlights at this beachfront hotel include 3 restaurants, 3 outdoor swimming pools and 2 poolside bars. .A day of pampering can include massages and mani/pedis. The restaurant, The Beach by Ushuaïa, is open for lunch and dinner. The Oyster and Caviar Bar is the hotel's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site nightclub and gym. Plus you'll find free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 8:00 AM and 11:00 AM. There's also the convenience of valet parking. .In the area of this 5-property class Sant Josep de sa Talaia hotel, you'll find Talamanca Beach.

What's nearby

  • Bossa Beach - 3 min walk
  • Aguamar Water Park - 3 min walk
  • Gran Piruleto Park P. Bossa - 10 min walk
  • Dalt Vila - 6 min drive
  • Port of Ibiza - 7 min drive

Getting around

  • Ibiza (IBZ) - 6 min drive

Restaurants

  • ‪Hï Ibiza - ‬2 min walk
  • ‪Ushuaïa Beach Club - ‬4 min walk
  • ‪Dunes Ibiza - ‬2 min walk
  • ‪Bella Napoli - ‬2 min walk
  • ‪Steak 'n Shake - ‬5 min walk

About this property

The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included

Adults-only beachfront hotel with 3 outdoor pools
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, cool off in one of the 3 outdoor swimming pools at The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included and enjoy amenities such as a fitness centre.

There are 3 restaurants on site. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges. Public spaces have free WiFi. This luxury hotel also offers a rooftop terrace and a garden. Parking is available for a fee.

This 5-star Sant Josep de sa Talaia hotel is smoke free.

  • 1 building
  • 181 guestrooms or units
  • 3 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • Built in 2011
  • Nightclub
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included offers 181 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 50-inch flat-screen televisions come with satellite channels. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages and manicures and pedicures.

Languages

English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered valet parking on site (EUR 20 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 60 per person
  • 2 bars/lounges
  • 2 poolside bars
  • 3 restaurants

Restaurants on site

  • Antïdote Recharge Station
  • Montauk Steakhouse
  • The Beach by Ushuaïa
  • The Oyster and Caviar Bar
  • Up Ibiza Sky Society

Things to do

  • 3 outdoor pools
  • Concerts/live shows
  • Gym
  • Nightclub
  • Shopping

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 4.4 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 60 per person
  • Valet parking fee: EUR 20 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts debit cards and cash
This property uses solar energy
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts debit cards and cash. This property uses solar energy.
    For guests' safety, the property includes a fire extinguisher in all accommodation. The property is professionally cleaned.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Beach Hotel Ibiza
Hotel Ushuaia Beach Ibiza
Ibiza Beach Hotel
Ibiza Beach Hotel Ushuaia
Ibiza Hotel Beach
Ushuaia Beach Hotel
Ushuaia Beach Hotel Ibiza
Ushuaia Ibiza Beach Hotel
Ushuaia Ibiza Beach Hotel Sant Josep de sa Talaia
Ushuaia Ibiza Beach Sant Josep de sa Talaia
Ushuaia Ibiza t Josep sa Tala
Ushuaia Ibiza Beach Hotel

Frequently asked questions

What is the cancellation policy at The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included?

The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included?

Yep, The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included has uncovered valet parking for EUR 20 per day.

Are there any beaches close to The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included?

Yep, The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included is a short 3-minute walk from Bossa Beach. Fun beach activities include waterskiing and windsurfing.

Is there a spa on site at The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included?

There's no onsite spa, but this property does offer services like massages.

Does The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included have a pool?

The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included have a waterslide?

No, there is no waterslide at The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included, but Aguamar Water Park is a short 3-minute walk away.

What luxury perks are available at The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included?

The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included features 2 poolside bars, 3 outdoor pools and a nightclub. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included a romantic place to stay?

Beachfront dining and a bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included.

Is The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included family-friendly?

No, The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included is an adults-only property.

Does The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included serve breakfast?

Yeah, buffet breakfast is served daily from 8:00 AM to 11:00 AM.

Is there a free airport shuttle available at The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included?

No, The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included does not offer an airport shuttle service.

Is there a bar or restaurant at The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included?

Relax with a coldie at the 2 poolside bars or 2 lounge bars, and grab a meal at The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included's 3 restaurants.

What time are check-in & check-out at The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included?

No, pets are not allowed.

The Unexpected Ibiza Hotel - Adults Only - Ushuaïa Club Included Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 561 out of 1000 reviews" "
Rating 8 - Good. 207 out of 1000 reviews" "
Rating 6 - Okay. 101 out of 1000 reviews" "
Rating 4 - Poor. 65 out of 1000 reviews" "
Rating 2 - Terrible. 66 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

cezarina

Travelled with family
Disliked: Staff & service, property conditions & facilities
Terrible over-rated place, no responsable manager on the hotel area and not available if you may have any concern for th whole stay. valet parking can go over 20 min wait due to their lunch brakes. Tgey also provide misleading information with twisted pictures on third parties website to confuse people when booking. Rgey advertise 6 restaurants and only two are actually available, a stake hose and a sishi place, a roof top bar and pool.bar Be aware when you book what room and service you receive. For us was the worst experience ever only the cleaning lady Irina was paying attention to all people needs.
Stayed 5 nights in Sep 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
The best
Stayed 1 night in Sep 2024

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Very courteous staff. Noisy clubs around the property
Stayed 2 nights in Sep 2024

2/10 Terrible

David

Stayed 1 night in Sep 2024

2/10 Terrible

Moncef

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Vraiment déçu de la qualité de la chambre qui ne concorde vraiment pas avec l’annonce sur l’application . Très petite pour deux personnes . On nous demande de payer un extra de 3000 euro pour avoir la même chambre sur les photos . On a eu des problèmes dans la douche que ça prenais 4 heures de réparation . Pour remédier à la situation on nous a proposé le transport à l’aéroport qui coûte environ 14 euro . Une vraie blague comparé au prix payé pour cet hôtel . Honnêtement je ne recommande pas cet hôtel . Très déçu de mon expérience , et je vais entreprendre les recours appropriés car je me sens berné
Stayed 3 nights in Sep 2024

8/10 Good

Grace

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Javier

Stayed 2 nights in Aug 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Leudvig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, food and amenities.
Stayed 1 night in Sep 2024

6/10 Okay

Jonathan

Liked: Staff & service
Disliked: Cleanliness
Great party spot, amazing vibes. But rooms were poor
Stayed 2 nights in Aug 2024

10/10 Excellent

Eduardo

Stayed 1 night in Aug 2024

8/10 Good

Emil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach club tower has mold smell in rooms, especially on the first floors. Had to request move to the main tower.
Stayed 5 nights in Aug 2024

10/10 Excellent

Cenk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manuel was great , breakfast stafff awesome , club bouncers nice
Stayed 4 nights in Aug 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, fantastic hotel and fantastic experience. Thank you so much for the best weekend!
Stayed 4 nights in Aug 2024

4/10 Poor

Brittney

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never recommend someone to stay at Ushuaia. We stayed in the club hotel and I was shocked that they can call it a five star resort and charge the prices they do. There is rust all over the floor, the cheapest interior and the bathroom floor was soaking wet every time we showered. It is more like a dive hotel except you pay an outrageous amount for the club experience. You’re better off to stay anywhere and just pay for tickets to the events. When we mentioned our opinion to the staff upon checkout about how the place is a dump, they told us “Yes, it’s because it’s for the club so people destroy them.” Which is an outageous claim to make because while understandable…. with the rates they charge for everything surely they can afford better upkeep and maintenance. Even the lobby was at best a 3 star lobby experience (and that’s being generous). A friend of ours was staying here at the same time and their room actually smelled like mold and their air conditioning was barely working. The worst.
Stayed 1 night in Aug 2024

10/10 Excellent

James

Stayed 3 nights in Aug 2024

10/10 Excellent

Serge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water should be included in the room and not a part of a separate pack. Pool needs to stay open till 2 am or 12 am, not 8pm.
Stayed 5 nights in Aug 2024

10/10 Excellent

Leandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Mathew

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Liked: Cleanliness, convenience and proximity to the Ushuaia beach club, cleanliness and amenities. Disliked: Check-in experience was poor. Check-in time was 3pm and a room could not be provided to us until 3 hours later which was unacceptable especially given we reached out on three separate occasions to enquire when a room would be provided only to be told 'it'll be ready in 10-15 minutes' each and every time. No compensation was offered. This impacted our plans for the rest of the day as we had been travelling for quite some time which is why the overall score is only average.
Stayed 2 nights in Aug 2024

10/10 Excellent

ole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun, great food and great ambience.
Stayed 1 night in Aug 2024

8/10 Good

Krystine Cho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always fun to stay but worse experience than last year. Supposed to be adults only but the beach club was full of children. Less service than last year and the rooms in worse condition.
Stayed 5 nights in Aug 2024

8/10 Good

itzel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no tuve q salir del hotel todo me quedaba cerca pero falto mencionar muchas cosas q me hubiera facilitado la estancia como las áreas VIP etc
Stayed 2 nights in Aug 2024