4/10 Poor
Jacob
30 Dec 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
No ironing board, Broken Keurig, Poor Cust Service
Check-in was easy & the room was pretty comfortable. There was an iron in the closet but no ironing board to be found to press clothes for our formal event. Also, the Keurig machine was broken - it was plugged in & full of water, with all the k-cups & condiments nearby, but it would not even turn on. We walked down to tell the front desk but she seemed confused & did not make any efforts to help -perhaps she could have gotten a new Keurig or given us a voucher for coffee at Agave.
The restaurant was very disappointing. We planned to eat breakfast there so we stopped by the night before to check out their menus and see if we wanted to eat there in the morning. A manager reassured us that the online menus were all uptodate and accurate. The next morning we perused the Brunch and Breakfast Menus that were online and timed our going-down to coincide with Brunch. When we were seated in a very empty restaurant, the staff quickly told us that the kitchen was about to close and if we wanted to order from the Breakfast Menu, we would need to hurry. We explained our encounter with the manager the previous night and said we would like to see the Brunch Menu. They said there was no brunch menu available and the Breakfast Menu they handed us was different than online. We hesitated on ordering, unsure if we wanted to eat there. Again, they pushed us to order & said they needed to close. We expressed our frustration and left. They apologized but did not provide great customer service.
Jacob
Stayed 1 night in Dec 2024