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Secrets Huatulco Resort & Spa - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property with 2 outdoor pools

Photo gallery for Secrets Huatulco Resort & Spa - Adults Only - All Inclusive

Outdoor spa tub
Frette Italian sheets, down duvets, pillow-top beds, minibar
Couples treatment room(s), sauna, hot tub, Turkish bath/hammam
26-inch LCD TV with satellite channels, TV, iPod dock
6 bars/lounges, swim-up bar, poolside bar, beach bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Hot tub
  • Room service
  • Bar
  • All-inclusive
  • On private beach
The current price is NZ$1,001
includes taxes & fees
21 Mar - 22 Mar

Explore the area

Map
Seccion Hotelera Bahia de Conejos, Lote 8, Santa María Huatulco, OAX, 70989
  • Playa Conejos
    ‪3 min walk‬
  • Conejos Bay
    ‪4 min walk‬
  • Copalita Eco-Archaeological Park
    ‪20 min walk‬
  • Huatulco, Oaxaca (HUX-Bahías de Huatulco Intl.)
    ‪50 min drive‬

Room options

View all photos for Suite, 1 Bedroom (Preferred Club - Swim-out)

26-inch LCD TV with satellite channels, TV, iPod dock

Suite, 1 Bedroom (Preferred Club - Swim-out)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Pillow menu
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Hot Tub

Frette Italian sheets, down duvets, pillow-top beds, minibar

Junior Suite, 1 King Bed, Hot Tub

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Down duvet
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Oceanfront

Frette Italian sheets, down duvets, pillow-top beds, minibar

Junior Suite, 1 King Bed, Oceanfront

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Down duvet
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Hot Tub

Frette Italian sheets, down duvets, pillow-top beds, minibar

Junior Suite, 2 Double Beds, Hot Tub

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Down duvet
  • Partial sea view
  • Sleeps 2
  • 2 Double Beds

View all photos for Run of the house

Frette Italian sheets, down duvets, pillow-top beds, minibar

Run of the house

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Pillow-top bed
Down duvet
  • 47 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Bed

View all photos for Junior Suite, 2 Double Beds, Oceanfront

Frette Italian sheets, down duvets, pillow-top beds, minibar

Junior Suite, 2 Double Beds, Oceanfront

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Down duvet
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Frette Italian sheets, down duvets, pillow-top beds, minibar

Suite, 1 King Bed

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Down duvet
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

View from room

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Pillow menu
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Preferred Club - Swim-out)

View from room

Junior Suite, 1 King Bed (Preferred Club - Swim-out)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Pillow menu
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Frette Italian sheets, down duvets, pillow-top beds, minibar

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Pillow menu
  • Beach view
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds (Preferred Club - Swim-out)

Frette Italian sheets, down duvets, pillow-top beds, minibar

Junior Suite, 2 Double Beds (Preferred Club - Swim-out)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Pillow menu
  • Beach view
  • Sleeps 2
  • 2 Double Beds

Similar properties

Aerial view

Dreams Huatulco Resort & Spa - All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.2 out of 5, Very good, (775)
The price is NZ$795
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Dreams Huatulco Resort & Spa - All Inclusive

About the area

Santa María Huatulco

A luxury stay in Santa María Huatulco awaits you at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive. Within a short 5-minute stroll, you'll find Playa Conejos and Conejos Bay. Highlights at this all-inclusive property include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Secrets Spa by Pevonia can include massages, aromatherapy and hydrotherapy along with access to the mud bath and sauna. With 6 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the 2 outdoor tennis courts, nightclub and gym. Additionally, you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a hot tub. Free buffet breakfast is available daily between 7 AM and 11 AM. There's also the convenience of free valet parking. .Near this 4.5-property class Conejos property, you'll find Tangolunda Beach.

What's nearby

  • Playa Conejos - 3 min walk
  • Conejos Bay - 4 min walk
  • La Bocana Beach - 3 min drive
  • Las Parotas Golf Club - 11 min drive
  • Tangolunda Beach - 25 min drive

Getting around

  • Huatulco, Oaxaca (HUX-Bahías de Huatulco Intl.) - 50 min drive

Restaurants

  • ‪Bar Solarium - ‬12 min drive
  • ‪Coco Café - ‬8 min drive
  • ‪El Mexicano Restaurant - ‬13 min drive
  • ‪Seaside Grill - ‬9 min drive
  • ‪La Tortuga - ‬9 min drive

About this property

Secrets Huatulco Resort & Spa - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Secrets Huatulco Resort & Spa - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. At Secrets Huatulco Resort & Spa - Adults Only - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a hot tub and a steam room. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Santa María Huatulco property is smoke free.

  • 399 guestrooms or units
  • 4 levels
  • 6 buildings
  • 6 dining venues
  • 6 bars or lounges
  • Conference rooms
  • 6997 sq ft of conference space
  • 650 sq. m of conference space
  • Built in 2011
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Secrets Huatulco Resort & Spa - Adults Only - All Inclusive offers 399 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Pillowtop beds feature Frette Italian sheets and down duvets. 26-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead, bathrobes and hairdryers.

This Santa María Huatulco property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Secrets Spa by Pevonia has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a mud bath, a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 6 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Spa tub
  • Steam room
  • Stereo

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6,997 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 26-inch LCD TV with satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses wind energy, plus eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Eurocard, debit cards and cash. This property uses wind energy, plus eco-friendly cleaning products.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Huatulco Resort
Huatulco Secrets
Huatulco Secrets Resort
Secrets Huatulco
Secrets Huatulco Resort
Secrets Resort Huatulco
Secrets Huatulco Hotel Huatulco
Secrets Huatulco Resort Santa María Huatulco
Hotel Secrets Huatulco Resort & Spa Santa María Huatulco
Santa María Huatulco Secrets Huatulco Resort & Spa Hotel
Secrets Huatulco Resort & Spa Santa María Huatulco
Secrets Huatulco Resort
Secrets Huatulco
Hotel Secrets Huatulco Resort & Spa
Secrets Huatulco Resort Spa All Inclusive
Secrets Huatulco Resort Spa
Secrets Huatulco Resort All Inclusive Santa María Huatulco
Secrets Huatulco Resort All Inclusive
Secrets Huatulco Resort All Inclusive Santa María Huatulco
Secrets Huatulco All Inclusive Santa María Huatulco
Secrets Huatulco All Inclusive Santa María Huatulco
Secrets Huatulco All Inclusive
Secrets Huatulco Resort Spa All Inclusive
Secrets Huatulco Resort All Inclusive
Hotel Secrets Huatulco Resort & Spa - All Inclusive
Secrets Huatulco Resort Spa
Secrets Huatulco All Inclusive
Secrets Huatulco Resort Spa All Inclusive
Secrets Huatulco Resort Spa
Secrets Huatulco All Inclusive

Frequently asked questions

What is the cancellation policy at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

Secrets Huatulco Resort & Spa - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive on 21 Mar 2025 start from NZ$1,000.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

Yep, Secrets Huatulco Resort & Spa - Adults Only - All Inclusive has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

Yep, Secrets Huatulco Resort & Spa - Adults Only - All Inclusive is a short 3-minute walk from Playa Conejos. Fun beach activities include volleyball, snorkelling and body boarding.

Is there a spa on site at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

Yep, Secrets Spa by Pevonia is available for guests. It has a hot tub, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Secrets Huatulco Resort & Spa - Adults Only - All Inclusive have a pool?

Secrets Huatulco Resort & Spa - Adults Only - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

Secrets Huatulco Resort & Spa - Adults Only - All Inclusive features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with Frette Italian sheets, Private jetted baths and pillowtop beds.

What makes Secrets Huatulco Resort & Spa - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive.

Is Secrets Huatulco Resort & Spa - Adults Only - All Inclusive family-friendly?

No, Secrets Huatulco Resort & Spa - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Secrets Huatulco Resort & Spa - Adults Only - All Inclusive serve breakfast?

Yep, free buffet breakfast is on offer daily between 7 AM and 11 AM.

Is there a free airport shuttle available at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

No, Secrets Huatulco Resort & Spa - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

Yep, they've got a beach bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Secrets Huatulco Resort & Spa - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 475 out of 843 reviews
Rating 8 - Good. 214 out of 843 reviews
Rating 6 - Okay. 97 out of 843 reviews
Rating 4 - Poor. 43 out of 843 reviews
Rating 2 - Terrible. 14 out of 843 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Jeremy

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities
Secrets is located in a beautiful swimming bay. The views are spectacular. Unfortunately, there are not enough amenities for the number of guests they host. There are few bars and the barefoot grill was always full. Breakfast, lunch and dinner lines were typically 30minute wait.
Stayed 7 nights in Nov 2024

8/10 Good

Theodore, Kamloops

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was wonderful, very clean and everything you needed. Rain shower and big bubble tub. Fridge being stocked was hit and miss, but bar was close. Lots of bars. Lots of activities. Musical guests were ok. Food was good for the most part. Property was way away from everything in the area. $85 pesos ride to town. Not really convenient to walk anywhere from the resort. Staff was good mostly. Some bar tenders were not nice. Pool water was very warm. Chairs at the pool were often saved and left vacant for hours, even though they tell you not to. Mostly a good place to stay.
Stayed 7 nights in Nov 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and quiet
Stayed 11 nights in Oct 2024

10/10 Excellent

Willaim

Stayed 9 nights in Oct 2024

10/10 Excellent

Marlon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property amazing views from each room
Stayed 5 nights in Aug 2024

6/10 Okay

Sandra

Travelled with partner
Liked: Cleanliness, amenities
The worst part is the Vacation Club staff trying to sell their share time constantly. It shouldn't be allowed.
Stayed 4 nights in Aug 2024

10/10 Excellent

Maria D

Liked: Cleanliness
Stayed 3 nights in Aug 2024

6/10 Okay

Pablo

Travelled with partner
There were a few things that stood out and led us to give this place an average rating. Firstly, my wife and I were unaware of the distinction between preferred clients and regular clients. This differentiation meant that certain amenities, such as premium liquor like Don Julio, were only available to preferred clients. At other all-inclusive resorts we've visited, we never encountered restrictions on the types of drinks we could order. Another disappointing incident involved the room service staff. When restocking our refrigerator with snacks and drinks, I requested Pringles chips but was told they were only for preferred clients. It seemed excessive to make such a distinction over chips. On a positive note, the dinner staff at the restaurants were quite attentive, and the food was good, though not excellent. I also wanted to mention that not all the staff were equally friendly. While some were very welcoming, others didn't even say hello. While it doesn't bother me personally if people in general don't greet me, but I believe it's important for the staff to make every guest feel welcome.
Stayed 5 nights in Jul 2024

4/10 Poor

Oscar Erick, san juan del rio

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Muy mala experiencia , la comida de regular a mala el staff se comporta grosero y sin ganas de atender , el hotel esta muy bonito pero con el trato todo se viene abajo, cualquier compra es descomunalmente cara , no lo recomiendo en lo absoluto , mi recomendacion de este hotel es NO VENIR !!
Stayed 2 nights in Jul 2024

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some features need to be updated
Stayed 5 nights in Jun 2024

8/10 Good

Angela Maria, Carson

Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2024

10/10 Excellent

Laura

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and great customer service
Stayed 3 nights in Jun 2024

6/10 Okay

Miriam

Travelled with family
Liked: Amenities
Disliked: Staff & service
The property is nice, it needs some up dating. Customer service was not good at all people at front desk were very unprofessional and with other agencies for timeshare working in the same area was a mess. The hotel does not have ATM machine for customers to use. But they offer you to help you with extra charges on top of other charges. Restaurants food was very bad except the japonés. If everything is included why to change extra money to be at front of the shows they offer? The waiters were horrible and there service was to be standing on the side of the tables that you had to pay extra mean while the people behind those tables had to wait or stand up to get water or utensils because they pretend to be busy. I will not recommend this please as 5 stars because the most 2 1/2 stars hope they really change that because it seems it’s been like this for a while. never saw someone incharge at front desk. We had to check in and out on The other side were gold member do but still was bad to see the front desk employees busy on their cellphones.
Stayed 7 nights in May 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not have been better: happy, fun, and would bend over backwards to make sure you got what you wanted. Huatulco is also safe and not supper touristy. You can safely explore close by towns with a cheap ($10) cab ride. Would go back 100 times in a row if it was a little easier to fly into.
Stayed 5 nights in Jun 2024

8/10 Good

Shelena

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
This was a nice property that needs some tlc. The food is so so Italian restaurant was the best!
Stayed 7 nights in Jun 2024

6/10 Okay

NICOLE

Liked: Cleanliness, staff & service
Property is not like any other Secrets I e stayed at before. Menu choices were horrible and food was not was horrible. Need to be updated. Overall I give this Secrets a 3
Stayed 7 nights in May 2024

10/10 Excellent

rolando

Stayed 3 nights in May 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful and well kept.
Stayed 7 nights in Mar 2024

10/10 Excellent

Tomek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again in this place
Stayed 5 nights in Jun 2024

8/10 Good

YADIRA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servio y la comida muy buenos
Stayed 4 nights in Jun 2024

10/10 Excellent

Gerardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived to when we left, we were treated like royalty. The staff was exceptional, always greeted and kind. The views are amazing, the vibes were chill. Good if you want to relax, all adults no kids which for us was great. They have Dreams down the road which is for families. We came to relax so it was awesome for us. Recommend Secrets if you’re there to have a more intimate time with your significant other.
Stayed 4 nights in May 2024

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room (big, luxurious, great shower and jacuzzi tub), exceptional and helpful service everywhere we went, beautiful location. The couples massage was incredible, and very reasonably priced. Food was good to very good, drinks were great.
Stayed 3 nights in May 2024

8/10 Good

Ligia

Stayed 4 nights in May 2024

4/10 Poor

Gabriela

Travelled with family, Travelled with partner
Liked: Cleanliness
Not impressed with this location. Did not like that we were not allowed to play our own music. Not many activities to do at the resort. This location is more for the older/retired crowd.
Stayed 3 nights in May 2024

6/10 Okay

Enrique Alejandro

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Apr 2024