4/10 Poor
Mary
Travelled with family
14 Aug 2024
Liked: Staff & service, property conditions & facilities, room comfort
FIRST AND LAST
My family and I travel often for work and leisure. The most important for us is to find something affordable (within reason and depending on the amenities), location and above all cleanliness and customer service. The size of our room with 2 queen beds was surprisingly small and there appeared to be lots of mold inside the AC units. We decided to not complain since we would only be there overnight. What broke the camel’s back is the elevators breaking down. Another issue is that there is no AC nor opened windows in the halls. The front desk ladies talked as if it was not something that’s out of the ordinary. Speaking of which, the night shift girls need some serious costumer service training. Oh and most concerning is that the hotel is directly in front (within a few feet) of a dingy and seemingly unsafe hotel. Though there were mostly cons, we did enjoy the pool and the coffee. The outdoor seating area was nice but would have been better if a pickup truck wasn’t parked right next to it obscuring our view. This is definitely the lower and generic end of the Hilton line.
Mary
Stayed 1 night in Aug 2024